Menu
Write a review
File a complaint
Square

Square review: Wrong fees charged to my account.

J
Author of the review
12:42 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

JEAN-PIERRE LEVY MD
MERCHANT # 8034815616

My bank statement for October shows the following charges from Merchant Services:

10/8 $8,580.58
10/15 $6,080.00
10/16 $2,500.00
--
On the other hand, I received dispute notices for 3 charges made under my name as detailed below:

Case Number 1065612221
Transaction date: October 11, 2025
Amount $1,500.00

Case number 1065612210
Transaction date October 2, 2025
Amount $4,580.00

Case number 1065625916
Transaction date October 2,2025
Amount $2,500.00

1/ I want to emphasize that I did not initiate or authorize any of the disputed transactions listed above.
2/ None of these funds were credited to my registered account with Merchant Services. These disputed amounts, totaling $8,580.00, were not deposited into my legitimate account.
3/ Furthermore, Merchant Services charged the amount of these three fraudulent transactions to my account on 10/8 as mentioned above for the same total of $8580.00.
4/ An additional amount of $6,080.00 and $,2500,00 totaling $8,580.00 were charged by error to my account on 10/15 and 10/16.
5/ Following the identification of these incorrect transactions, my legitimate account received a credit of $7919.79 on 11/5. Which would represent the amount of $8580.00 charged to me erroneously, minus a fee of $661.21 which should not have been applied.
6/ Subsequently, credits of $4000.00 and $4580.00 appeared on my account on 11/17, totaling $8580.00, as well as additional charges of $175.63 and $210.00 on 11/3.
7/ To summarize, there were fees of a total of $1046.84 to my account from Merchant Services resulting from charge back for fraudulent transactions that occurred outside my registered account. None of the fraudulent charges were credited to my legitimate account at any time, and none of these charges and fees for the charge back should have been made as a result.
Please review the above actions and issue a refund for these fees that have no basis.
Sincerely,
JP LEVY, MD

Claimed loss: Wrong fees totaling $1046.84 charged to my account by Merchant Services.

Desired outcome: Refund of $1046.84 for incorrect fees.

Confidential Information Hidden: This section contains confidential information visible to verified Square representatives only. If you are affiliated with Square, please claim your business to access these details.

0 comments
Add a comment

More Square reviews & complaints

Square - Poor customer service/scam 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Square - Stealing my money 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Square - Trans One Fraud & Scam 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Square - Credit card transaction 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Square reviews and complaints
  1. Square Contacts

  2. Square phone numbers
    Click up if you have successfully reached Square by calling +1 (314) 458-1113 phone number 4 4 users reported that they have successfully reached Square by calling +1 (314) 458-1113 phone number Click down if you have unsuccessfully reached Square by calling +1 (314) 458-1113 phone number 0 0 users reported that they have UNsuccessfully reached Square by calling +1 (314) 458-1113 phone number
    100%
    Confidence score
    Corporate Relations
  3. Square emails
  4. Square address
    1455 Market St., Ste 600, San Francisco, California, 94103-1332, United States
  5. Square social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 15, 2025
  7. View all Square contacts