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1.2 762 Reviews

Meijer Complaints Summary

34 Resolved
726 Unresolved
Our verdict: If considering services from Meijer with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Meijer reviews & complaints 762

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J
12:02 pm EST

Meijer normal, illinois store

I visit Meijer multiple times a week and just this week I have had the following problems.

- On 12/6 I went to pick up a prescription and there was a sign on the drive thru saying that only drop offs would be excepted.

- On 12/7 I opened up a credit card bill for $41. I hadn't charged anything so I called and was told it would be taken care of because it was a mistake on their part. Before this they threatened to send my stuff to collectors and didn't explain what the mistake was.

After I got off work on 12/7 I went to Meijer to grab some gifts. There was not 1 calender in the whole store and the planner section was all strewn about and a hot mess. I then went to go buy my dad some dress pants and there was not one size 38-34 in the whole store. I didn't even care what color or brand or style, I literally would of taken anything. Then I go to the shelf check out like I always do and this young Asian man came over when he noticed I had coupons and took them to scan them for me, fine whatever. I had a $10 off a purchase that I earned for spending over $100 a couple days ahead and I thought it expired on 12/7 but I guess it was 12/6 because the man didn't even try to scan it and just said this was only good yesterday. He then crumpled it in his hand, took my pre printed coupons that printed out of the coupon printer when I put my mperks in and threw them all away.

Needless to say I'm not impressed with my local Meijer this week.

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M
3:14 am EST

Meijer service in general - no christmas hires this year

The word is Oxford Meijers did not hire any Christmas help this year. We are all standing in a long line with twelve registers shut down.

Don't your marketing people understand how much Meijer loses my not giving back to the community? By employing local people those same people will spend money at your store which is a win-win situation. Too bad for Meijer!

Marilyn

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7:08 pm EST

Meijer product

Meijer is where I ALWAYS go to do my grocery shopping. Today I ran some errands and stopped into Meijer (Middletown, Ohio) to get a few things.. I went to go look at all the Christmas items and I can honestly say I've never been more disappointed. It was pathetic, ridiculous and so aggravating that i stopped and just went to check out. They had wrong sale items on the product, stuff was everywhere and in the wrong place. Out of like EVERYTHING. I mean it's almost Christmas and everyone is starting to decorate or need more ornaments or lights Etc. I hate to complain but it was just awful. And this isn't the first time this has happened. 2 weeks ago it was the same way...

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11:48 am EST

Meijer pricing conflict with good rx

On Nov.11, 2017, I went to your store in Traverse City, MI to pick up a prescription for 180 celecoxib capsules, 200mg . The coupon price on Good RX linked to your store was $54.70. When Veronica entered the information on her computer, the price came up $100.97; quite a difference from the web site quote. We called Good Rx and they did not know why this conflict existed, but they would "get back to me". I reluctantly paid the $100.07 but followed up with Good RX. They said that Meijer was dispensing capsules from a different vendor than the usual Macleods NBC [protected].. The change had not been recorded with Good RX.
I would appreciate a refund of $46.27 from Meijer due to the false advertising
and misinformation shared with GoodRX.

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pobarjenkins
Minneapolis, US
Nov 24, 2017 1:25 pm EST
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You will want to contact Meijer directly to see if they will process a refund for you. You may want to be aware that if the quote says anything about prices being subject to change or being estimates only, then technically it is not false advertising and you probably won't receive any credit.

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6:40 am EST
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Meijer thanksgiving/black friday deals

I feel that I should tell you that the system the Coldwater michigan meijer used today for the early morning sales was unfair. My son and I arrived early to the Coldwater meijer to buy Apple watches this morning and followed the signs to the appropriate line. While in line we heard the meijer employees tell people it didn't matter which lines you stood in to get your products and clearly lines for the iPads and fit bits were moving so much faster so by the time my son and I reached the front (over an hour on standing in line) the watches were gone. I asked the sales clerk if we could get a rain check since NO where in the Ad did it say this was only for a limited quantity in the store but she refused to honor the ad. Meijer need to figure out a better way to run these deals. At least Walmart tells you how many and you know right away if you will get the item...not wait an hour in line to be told "sorry" also you should specify that there is no rain checks...I assumed since it was not specified that I would have been able to still get the watches at that price. I am very disappointed to say the least. Feel like I woke up early drove 20min to town and stood in a slow moving line for over an hour for nothing. Being told "I'm sorry" by the sales clerk really didn't make me feel any better. I hope Meijer can figure out how to improve this process. I'm not sure that I will ever try doing that again. I normally do all my shopping at Meijer but Black Friday deals are just much more organized and easier at Walmart. Thanks for listening.
[protected]@hotmail.com

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5:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Meijer apple watch series 2 deal on thanksgiving

I went to get an Apple Watch series 2 this morning for the 100 dollars off next purchase at the Traverse City store and was there before 6 o'clock. I get there and they didn't have any series 2 left because the cashier was giving out multiple coupons to one person and doing it before 6 o'clock! There was only 4 people in line and I didn't even get a chance. I believe this is absolutely ridiculously! The ad stated that the sale started at 6 o'clock and I believe the coupons should not have been given out before then. I appreciate the consideration of following what your ad said.
-Hannah Townsend
850 peach blossom drive,
Traverse city, mi 49685

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2:43 pm EST

Meijer grocery item

On November 22 I had an unpleasant experience at customer service and the manager needs to train his employees for better customer service. i have been going to Meijers in Avon for my biweekly shopping, since recently moving to Indiana, a year ago. For the first time I went to customer service to return some items that were totally unsatisfactory. I explained to the gal that I had cooked one of the items, and after cooking the required time and temperature, it was inedible and I had to throw it away, so I was returning the other two. She gave me a look which silently said, Yeah, right, I know you are lying. When she gave me my receipt, I looked at at the amount, which only totaled the sum of 2 items, not 3 items as I had explaind, and did not give any credit for the tax.

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6:54 pm EST
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Meijer the lady at customer service

A lady at the store on Emerson in Indianapolis at customer service was super rude and just throwing our things around. She had no manners and was just rude over all. The cashier was very informed over the specials. It was a horrible experience over all because she has no need to speak to us like that when we were very calm and respectful. In addition she was throwing around the product the company buys.

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5:25 pm EST

Meijer advertising a kitchenaid heavy duty mixer as a black friday whole week sale

We went Noblesville Indiana store Sunday November 19th and There was a kitchen aid 500 watt mixer on sale for $199.99..when we got there, they're were none in the space (and only 2 looked like they'd fit there anyway) which was what I expected. .when I checked with service desk, of course there wasn't any more, nor were they getting any more and no raincheck ..my co-worker also seen this at the store..we were all talking about how this was such bad marketing move just to get people in the store knowing full well they only had probably 2 mixers to sale!
I spend alot of money in groceries and prescriptions and this is how you treat your customers! Care to comment?

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pobarjenkins
Minneapolis, US
Nov 21, 2017 2:24 am EST
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Just because the shelf that contained them was small does not mean they only ever had two available to sell. That is quite the assumption. Most likely they had decent stock that they regularly filled or may have even had a display up that was taken down.

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12:06 pm EST

Meijer checkout service

I'm a frequent Meijer shopper as I live around the corner from the Birch Run Meijers. Why isn't their enough cashiers at checkout? I should not have to wait a half hour to check out $50 worth of odds and ends. I attempted the photo counter to avoid the huge lines but because my cart had a cabbage in it I was turned away. This is obsurd! It's almost faster to drive to Clio to Walmart to avoid the line. Why pay extra money to buy from Meijer if the line is so long I'm angry when I leave?

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7:19 am EST
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Meijer lightning mcqueen kids light up shoes.

I bought these shoes for my son about a month-and-a-half ago, the shoes fit him fine and he loves that they light up but, I was putting his shoes on the other day and all of the sudden the velcro came off of the strip. He didn't use these shoes everyday and there was not much wear and tear on them as they were almost new. I'm not sure if I needed to email Meijer company or maybe the maker all of the shoes.

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K
1:22 pm EST

Meijer service in seafood department. merrillville indiana

This store has the rudest man in the seafood department I have ever encountered. This is not the first time he has been rude but it is the last time he will be to me. I will not be back to this store. I drive approx 30 miles to shop at Meijer because there is not one closer and I like your produce and seafood. I asked for tuna and was told by the short grumpy man that there wasn't any. When walking away I saw there was plenty in the display. When he finished with another customer who also commented on his rudeness, I pointed out that there was indeed tuna and I would like some. He made a smart remark and then started grabbing pieces out of the case. When I stated I didn't want one of the pieces he grabbed them and threw them back in the case. That's when I told him I would not be making any purchases and that he was very rude.

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12:41 pm EST
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Meijer scott toilet paper

Once again, Meijers have solidified my assumption that you just don't care about the customer. No wonder your losing so much business. It is upsetting that you would remove such a great product like Scott tube free toilet paper from the shelves.

Dirty stores, unorganized, unfriendly work staff and high prices will be the end of what used to be a great store.

I'm done, meijers will not get another single hard earned dollar of mine.

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10:58 am EST
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Meijer bakery

11/16/17
I called the Bakery to see if I could order a customized cake. The first customer service representative from the Bakery started to take my order and when I asked if they could something in the style of a Jack Daniels Label I was told that it would be a copy right issue, but she would let me speak with the cake decorator to further discuss my request. I spoke to the cake decorator and I asked her specifically "I have a question about ordering a customized cake." Then I asked her the same questions I had asked the previous worker and she also said they couldn't because of copy right laws. I said" Okay, could you do a name and Old No. 30 on it with some designs?" then she began asking me questions about the name, in a very rude manner, like she was perturbed to be taking my order. I began spelling my the name and she said, "NO!" I said "excuse me!" she then paused and began to spell back to me. At that point I said "thank you but I will call someone who is more professional."

I would like you to understand that I worked a number of years in retail and customer service and I have never spoken to a customer the way I was spoken to today. I have noticed that since the Meijer opened in our town their customer service has gone down as well. I was actually referred to the bakery at Meijer to order a cake. This was not what I was expecting. I would like my complaint to be addressed and if it is not I will continue the send this complaint until I get a response. If I was excepted to be held to a certain rapport during my experience with customer service, then so are your employees.

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pobarjenkins
Minneapolis, US
Nov 16, 2017 5:44 pm EST
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This website is a public consumer complaints board and not directly affiliated with Meijer. You will need to contact them directly for assistance. You may want to ask for the bakery department manager or the store manager if they do not have department heads. At most what they can do is to give her a verbal warning if she admits to being rude or someone can confirm your statements.

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K
1:43 am EST
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Meijer service

I went into my local store at 1:30 am to do my shopping as I sometimes do to find that the majority of the isles I needed to go down were blocked off. They had blocked off a large section from the bread, coffee, toilet paper, water, soda, chips, and juices. It may have even went as far as the cereal as well. I underatand that you need to wax the floors but not in that large of sections. I asked the men that were waxi g if they could grab a few things that I needed that night which they were standing fairly close to at the end caps and they were very rude and said no they couldn't and that the floors wouldn't be done for a long time. I then had to drive across town to do my shopping.

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11:22 am EST

Meijer cashier trouble

I was just at the Anderson Indian Location and I had a very rude cashier. I had my basket on the belt and she picked it up pretty high off the belt and just dumped it out nothing broke but my stuff made a loud crash and I had a small toy that was in a plastic case that could of easily broke. Then as I was paying I was double checking the screen to make sure my order all rang in right since some were on mark down and she got very short about if I wanted cash back and then I was short once again about the next step on the screen, she could tell by my face I wasn't please and gave a rude sorry under her breath. you were slow no one was behind me why treat my like i need to rush out of your line.

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8:38 pm EST

Meijer buy 5 specified items, get $5.00 off

There were signs in front of all the Newman's pasta sauce that said if you buy 5, you get $5.00 off. I did not get $5.00 off at the register. The item was not in the ad, so I asked the cashier to call for a price check, he refused. So, I told him to take back all the groceries then, and only then, did he give me the $5.00 off. This kind of thing happens almost every time I shop there. There is a sale sign in front of the product, but it rings up full price. Also, almost half the sale items were not available. Bait and switch? Watch at the register folks! I tried to get him to correct the problem, and he said he cannot, so everyone will be overcharged.

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pobarjenkins
Minneapolis, US
Nov 11, 2017 3:03 am EST
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It's probably not intentional and just a series of mistakes.

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L
7:11 pm EST

Meijer meijer gas station

I went to start my car and it wouldn't start, so I had to call for a ride at 5am in the morning. When I came back home from work I had to call my kia roadside asst to see if my car needed a jump. The kia guy got my car started by putting the accelerator all the way down on the floor and turned the keyy, it took a minute but it started. Then he said do you smell that? He said it was bad gas. I always get my gas at Meijer after I get my groceries. I had to add a bottle of heat to get out some of the moisture. I don't think I'll be getting gas from you anymore. You might want to check this out.

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pobarjenkins
Minneapolis, US
Nov 10, 2017 3:14 am EST
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You should contact the station directly. If the gas was truly "bad" then your car would not be the only one affected, and they should be notified.

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10:46 am EST

Meijer meijer pizza

Yesterday I bought a pizza from Meijer in Sault Sainte Marie Michigan. This is the second time I have ordered one and the last time it was amazing. When I got it home my husband and I started eating it and realized it tasted very weird. Almost like alcohol. I decided to peel a piece of pineapple off and eat it. That's what it was the pineapple was bad it was fermented. So this morning I called the store and spoke to the manager in the Deli. I just wanted them to know in case they were still using the same pineapple from yesterday. He didn't even apologize he told me that they use fresh produce everyday on there pizzas. I was not impressed.

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JScot
, US
Apr 17, 2019 1:19 am EDT

April 16, 2019, (Dayton OH N Main store) Bought a Supreme Pizza, (Meijer's brand) it was terrible. Very little sauce, cheese, meat or vegetables. Tasted somewhat sour. Will never buy one again!

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3:16 pm EST

Meijer customer service at checkout

I went to get groceries yesterday (11/07/17) at the 28th St. Meijer in Cascade, MI. I was having a great day, the sun was shining, I was finding everything I needed until I got to your checkout person. His name is Kyle (Info on my receipt: Tx: 166 Op: 2233264 Tm: 14 St: 50 14:55:25). When it was my turn, I said "Hi" to Kyle and "How are you?" Kyle did not bother to answer me, I didn't think anything of it because he was changing a roll tape. Kyle starting ringing my order (he was really fast, too fast), I was looking for my can return receipt and Kyle holds up a bag over top of the credit card machine for me to take. I told Kyle that I couldn't grab it, would he please put it in my cart. The bag contained 9 - 8 oz. bags of cheese and 2.71 lbs. of broccoli. I have bad shoulders so I have to be careful with how I handle heavy things especially anything above my shoulders. Kyle walked around the carousel and literally dropped the bag into my cart with a put out attitude. Granted he didn't drop the bag very far. Kyle proceeded to ring up my groceries, putting a half gallon of milk on top of two frozen pizzas in another bag. I was trying to put my groceries in the correct bags ( I had everything on the belt in the correct order, always do). Kyle put almost all of my delicate items in one bag. My bread was leaning half out of the bag getting crushed in the middle. At that point I got upset with his attitude and mishandling of my $181.16 in groceries and asked to see his supervisor. Kyle waved his hand and said he was right there. I called over to the supervisor and explained to him that groceries are expensive and Kyle was not handling my groceries as I thought he should. The supervisor (don't know his name) asked what I would like him to do? I asked if I could have a different cashier. Kyle told the supervisor that he was finished even though I hadn't paid yet. The supervisor took off while telling me he had talk to his superior. I had to go back to Kyle to pay and get the rest of my groceries, so I wasn't holding up the line. While I was grabbing my groceries, my arm got caught in the carousel as Kyle was pushing on it. I don't know if Kyle is hard of hearing, but I asked him three times to hold up and that my arm was caught. I had to rip my arm out of it because Kyle did not let up. I think maybe he did it on purpose. I don't have any bruising, thankfully, but the muscles in my arm are very sore. I put my bankcard into the machine to pay and as Kyle was waiting for and getting my receipt he proceeded to say my first name over and over again. I don't know if this was an intimidation tactic or Kyle just being sarcastic, but it sure felt like he was trying to intimidate me. When I was finished paying, I headed to the service desk for another reason and flagged down the supervisor as he was walking back. He handed me a gift card for $20 and said that Kyle would be spoken to. The service person made a comment to me, "See, it's not that bad." I am not sure what she was referring to, but maybe that she had half of an idea of what was going on. Yes, it is bad to be hurt, humiliated and disrespected by someone, anyone. A $20 gift card is not good compensation for the way my groceries and I were treated. The supervisor acted as though he did not want to hear anymore about what Kyle did after he had left me there with him. This is why I am taking my complaint further. I feel as though I and this situation wasn't treated properly. In the future, if this happens again, please keep your gift card and stay to watch your employee or suspend the order and have them pay elsewhere, so that the customer doesn't have to suffer more indignity from your employee.
P.S. French bread is supposed to be crusty, so that when Kyle grabs hold of it by the end to hand it to me, it shouldn't look like a leaning tower. P.S.S. When I got out to my car and went through my bags, there was a 64 count of large paper plates in a bag on top of my Chex Mix. I am afraid of what I will find when I open my bag of Doritos.

I shop at Meijer Cascade almost once a week and I consider myself lucky if my bill is under $100. My experience at Meijer is generally a good one. In fact, you have one cashier there that is absolutely amazing, I wish you could have more cashiers like Cloteal. She is kind, friendly and always treats me and my groceries like we matter.

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pobarjenkins
Minneapolis, US
Nov 09, 2017 3:59 am EST
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It was kind of them to offer you a gift card as a reimbursement for the unpleasant experience. In regards to the cashier, could he have been new? Many people don't know how to bag groceries properly. Or could he have had a disability? I wonder based on how he repeated your name over and over, and appeared not to hear you when you spoke multiple times.

Meijer In-depth Review

Overview of Meijer: Meijer is a well-established retail chain that offers a wide range of products to its customers. With a strong presence in the market, Meijer is known for its convenient locations and extensive selection of items.

Product Range and Quality: Meijer excels in providing a diverse product range, catering to the needs of various customers. From groceries to electronics, clothing to household items, Meijer offers a comprehensive selection. The quality of their products is generally reliable, ensuring customer satisfaction.

Pricing and Value for Money: Meijer is known for its competitive pricing, offering customers good value for their money. With regular promotions and discounts, Meijer strives to provide affordable options without compromising on quality.

Customer Service and Support: Meijer prioritizes customer satisfaction and provides excellent customer service. Their friendly and knowledgeable staff is always ready to assist customers with any queries or concerns. Meijer also offers efficient support channels, ensuring a smooth shopping experience.

Online Shopping Experience: Meijer's online shopping platform is user-friendly and convenient. Customers can easily browse through their extensive product range, place orders, and choose from various delivery options. The website provides detailed product descriptions and customer reviews, enhancing the online shopping experience.

Store Layout and Organization: Meijer stores are well-organized, making it easy for customers to navigate and find what they need. The layout ensures a hassle-free shopping experience, with clearly labeled sections and helpful signage.

Availability and Accessibility: Meijer stores are conveniently located, making them easily accessible to a wide range of customers. The stores are well-stocked, ensuring the availability of products even during peak hours. Meijer also offers online shopping and delivery services, further enhancing accessibility.

Loyalty Programs and Promotions: Meijer offers a loyalty program that rewards customers with exclusive discounts and personalized offers. Their promotions and deals are regularly updated, providing customers with additional savings opportunities.

Return and Exchange Policies: Meijer has customer-friendly return and exchange policies. They understand that sometimes products may not meet expectations, and they strive to make the return process hassle-free, ensuring customer satisfaction.

Environmental Sustainability Initiatives: Meijer is committed to environmental sustainability. They actively implement initiatives to reduce waste, conserve energy, and promote eco-friendly practices. Meijer's efforts contribute to a greener future.

Community Engagement and Philanthropy: Meijer actively engages with the community and supports various philanthropic initiatives. They contribute to local charities and organizations, making a positive impact on the communities they serve.

Competitor Comparison: Meijer stands out among its competitors due to its extensive product range, competitive pricing, and excellent customer service. While other retailers may offer similar products, Meijer's overall package sets them apart.

Overall Rating and Recommendation: Meijer is a reliable and customer-focused retailer that offers a wide range of products at competitive prices. With their commitment to customer satisfaction, convenient shopping experience, and community engagement, Meijer is highly recommended for all your shopping needs.

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