Bought a rotisserie chicken that had a half-alive fly in its package. Gross. Upon calling, was rerouted to the store where I was told that for a refund, I needed to bring the packaging back to store (meaning dig it out from the garbage) and spend the gas money to return it.
They are frequently out of stock on so many things. Empty shelves on something is common place.
Also, fix your handling of chips. You cannot find a bag on any of your shelves that isn’t at least 50% crumbs.
When did customer care become this whatever it’s become? From here forward, I won’t shop here unless I have no alternative.
Recommendation: Customer Satisfaction and/or value is risky.
if you are not lying, why do you have an issue with bringing it back? It is common sense to get a refund you must return the item.