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CB Fast Food Chains McDonald's Complaints #1242-1261
McDonald's

McDonald's review: service/product

M
Author of the review
9:02 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I went to Mc Donalds yesterday (inside visit) 1/9/2020 at about 8am. I purchased a sausage mc muffin with egg, a mc muffin and a hash brown.
I went back to my job to eat my breakfast and realized that I got a sausage biscuit. I was disappointed and called the location to get a refund/replacement on my next visit. I did not receive a receipt so the manager told me I could get a free meal on my next visit (I called within 10 minutes of leaving establishment a receipt could have been found). The manager reassured me my name would be put in the book for a free future meal. Well today 1/10/2019 I was still hungry for the sausage egg and chees mc muffin. I walked up to cashier and informed her that I was in the book for a free meal and she did not know what I was talking about. The manager (Karrie) came over and stated that I only ordered one sandwich previous day according to her employee. She forgot to put my name in the book. What a way to make a customer feel. I received my bag and walked to my car. I decided to check the sandwich to make sure it was correct and sure enough it was wrong again. I went inside and informed the manager. They fixed my sandwich and another one of the two managers handed me my bag. I said thank you, I didn't get a you welcome nor an apology. They treated me as I was a problem. I have previously observed the two managers and it seems more like a hangout than a work establishment. I have a bank statement with what I spent It came to $7 and change. This store is in need of customer service training and accuracy on orders!

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  1. McDonald's Contacts

  2. McDonald's phone numbers
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    23%
    Confidence score
    United States
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    13%
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    4%
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    Australia
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    94%
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    Germany
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    14%
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    Switzerland
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    7%
    Confidence score
    India
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    32%
    Confidence score
    Russia
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  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

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