McDonald'sobserved unprofessional behavior

C Aug 07, 2018

I was waiting for my order at the drive thru window at approximately 10:30 a.m. on 08/07/18 at McDonald's in Lake Placid, NY. As I was waiting, I saw the shift manager nearly nose to nose with an employee who was preparing drinks by the window. It was obvious by her body language that the shift manager was angry. As I continued to see the exchange, I could clearly see her mouth form the words "If you don't like it, you can [censored] off". The employee she was yelling at was clearly upset. The shift manager's first name was Kristen (I made sure to read it when she handed me my order). I am upset to think that a person in a supervisor position feels that it is ok to degrade an employee this way, especially when the employee she was dressing down was an older woman. I truly hope that this matter is addressed and at the very least, this young lady be retrained or removed from a position of authority. Until then, I will not be returning to this particular store.
Thank you.
Crystal Winch

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