McDonald's
reviews and complaints

Order #[protected]/04/[protected]

The amount I meant pay was 2220.

But he charged me extra. Also he called and told me he will be there by 5 min. After few minutes I called him back then he told me he forgot something and going back to the store again. I told him don’t worry what you forget I need the rest of my order fresh. But he didn’t listen he he came back with the whole order but it was terrible. Really cold and hard.

I made a purchase through the Drive thru at 11:54am on4/22/22 & parked in lot. Richard (employee) ask if I was waiting for the bags he had in hand, I told him no & did McDonalds do coffee refills he said no. I went in to counter employee servicing Drive through & others standing around. The guy who came in the door before me went behind the counter with a bucket. Dekata (employee with Drive thru headset on comes to counter I ask him if they give refills he said only if you did not leave premises, I told him I had made a purchase & never left the lot that Richard could proof I was still here, if not could I purchase a coffee, I asked if he needed my recipet he said I could have a refill, I told him I would get my cup when I returned dekata stood off to the side talking to another employee & carmen kawanna came to the counter after another employee came walked pass me to service the people who came in the door behind me, carmen asked for my receipt, I give it to her she tells me I can not leave the premises, I tell her I was in the lot she asked what car I tell her she looks out the window, I tell her she can check the cameras I have not moved, she tells me it don't go like that, I use to the restroom, come back to the counter tell the young man I need his name & his managers name & the name if the young man delivering food in lot, he asked why did I need his name no one is wearing a name tag, the store manager comes back to the counter write down the names listed which I think are the real cashier on the schedule for front register, the guy who cleans, not the one with on the vest as I asked her for, I have no idea what was said to these people, multiple things were either miscommunicated or customer service & common sense has left the planet. The store manager came back to the counter told me these names & told me to call in, when does customer service change to treating people less than human. I left without being served. Carmen said richard cleans he also saw me in the lot. I will not be returning to this place now that I know the customer is the enemy & the store manager told me the young lady would service me after she was done with the people in line. Humans are spending money at this place. The complaint is I could not have prepared myself for this experience. Must be the norm. Unbelievable!

It’s good to see when you walk in the staff laughing and having fun which means they enjoy their job.

But not great for drive-through if you place an order and they push you to the waiting bay to make this speed time quicker. Then walk the meals out, walk away leaving no receipt, and then by the time you’ve checked your order and realized that they’re missing items you have to get out of your car now you are stuck in the bay, lock your car so no one steals it and go inside and ask for those items.

With just a “sorry about that!” Really defeats the point of having a drive-through.! These type of things of getting the orders correct is a big issue in our junior generation and drive through s. No one cares and still I’m one lot of fries short.

Also the digital mini boards just show the specials you can’t even see the full menu to be out of pick your items from. Am I to presume that everyone is to know exactly what they want to order? Another issue with drive Through today and digital advertising. No list of items to pick from

Greetings. Many times in recent years when I have purchased a Bacon, Egg, and Cheese combo at McDonald's, I have been given a "drink upgrade" in coffee size that I hadn't asked for. This happens at the McDonald's in Salem, Illinois store, number 4402. Most times when I have pointed it out, I have received an apology and then have been properly charged. This morning, however, April 18, 2022, in the drive-thru the screen showed that I had ordered a combo for $6.99 and would be taxed on that amount for a total of $7.58. I told the person who took my order that that was correct. At the window, however, I was charged $8.12 and saw that an "upgrade" in coffee size had been added to my order after I had approved it on the ordering screen, and without any explanation or notice. When I pointed it out and asked that it be removed, the cashier said I'd have to talk to the manager at the next window. The manager told me, "coffee is always an upgrade"; I told her that that is not what the menu says, and that I had only ordered the combo with a small coffee without asking for an upgrade. She angrily refunded my order and then charged me properly. This has happened so many times that it looks as if adding an unauthorized upgrade is standard policy, but this is the first time I had to argue to get the proper price. I attach a scan of the receipt with the line "drink upcharge" that was added after I approved my original order.

I placed an order on 17 Apr 2022 at 17:28 from McDonald’s in Riyadh through the app. Two hours later at 19:30 the order still did not arrive but it said delivered on the app. When I called the agent said it’s with the driver, when I called again she said that the driver is going to call for my location, I received no call, when I called a third time they said there’s a problem at the branch and offered no support. I eventually called a fourth time, almost 3 hours after placing my order to cancel because I had waited long enough. The agent said sorry and just put down, without offering any compensation. This service was utterly unacceptable for such a major franchise.

McDonalds,

Thionville Kinepolis, Route de Buchel, 57100 Thionville - Sunday 10 April 2022 - Restaurant was totally understaffed and absolutely filthy - tables, glass and ordering kiosks which must never be cleaned - only one kiosk was working to order and no staff to take orders at counter. We ordered 2 MX Big Mac with chips and everything was cold. When we took them back to staff member she just threw everything in bin without any apology. The worst experience ever - stopped to break our long journey. Would find it hard to stop at a McDonalds in France again.

We went through the drive through at the McDonalds on Central Ave. in Dodge City, KS at 6:40 a.m. on Saturday, April 9 th. We waited in line behind two other vehicle. Things were moving slow. We finally got up to the speaker to place our order. We waited at the speaker for an inordinate amount of time. No one asked to take our order so after a while I said “Hello?” Into the speaker. Finally a male voice said may I take your order. We ordered one cup of coffee. The person took our order. We watched the two cars in front of us pay at the first window and then get their orders and pull away. We pull up to the first window and waited for close to ten minutes to get our cup of coffee. I told my husband who was driving, to tap on the window to see if anyone would come. Employee walked by smiled but no one came. We left! I called on my cell phone and told the person who answered that this was UNACCEPTABLE!

Went through drive through and paid for two Big Macs a happy meal a caramel sundae also got an apple pie and a sweet tea. I called to let them know I did NOT get my sweet tea. The person who answered the phone was such a jerk he didn’t even let me speak. I was telling the exact order I got so they would realize I did come and buy 25 dollars worth of food. He would not allow me to tell him anything as well as the fact that I did NOT GET A RECEIPT. Terrible customer service literally I just purchased it and he was like not my problem you did not get your receipt.

On 4/8/22 around 12:00 ordered 2 double cheeseburgers plain and 20-piece nuggets drove to 1st window and said wait a minute I have the change so I gave her the money with the change and she owed me some singles and she said thats cause I forgot cause I was waiting so long for the change, and went to other window and picked up my food but didn't check till I got to work which was a 1/2 hour ride and there were no burgers

Went thru drive thru 4/7/2022 @ 12:30 to get a mixed ice, I was told by the drive thru attendant that I couldn't get a mixed ice but I can pull up to the window. I pulled up the window and he told me again that I can not get a ice mixed, I then asked for a manager, then he said F**K you lady I told you that you could not get a mixed ice and if you got a problem with F**k you again. The team lead was coming to the window and witness him cussing me out and she was like oh wow, and said how can I help you, I told her what happened and she said okay we will speak with him. I was like do you not understand that he just cussed me out two times and refused me service cause I asked for a mix ice, she didn't seem like she cared at all, so I asked for that manager phone number and name of the employee and hers. She gave me the information and then said okay, have a nice day. She was not concerned or cared about how I had been treated and nor did she offer for me to get my ice, I was so pissed and unhappy with this location, I will never go back there again, so I am going to report them cause this behavior is unacceptable.