McDonald's
reviews and complaints

Yuck...we have a recent bone found in nugget issue. Won't get into the details but it was bad. My son has always loved mcd's, now since this he never wants it again, YEAH! I've been trying for years to convince him mcd's isn't that great, now they've done it for me, he never wants it again. They never even offered our money back when I called, poor, I could have complained but having my son not want to go there anymore is enough compensation for me:) I just wanted to make them aware right away in case they wanted to not use the batch anymore.

The chicken at mcdonalds is an entire chicken growned fine till it looks like strawberry icecream, it is then soaked into amonia to get rid of backteria. From there it is shaped into nuggets, grill chicken, crispy chicken, selects, mcchicken, ect, and breaded/unbreaded! So yes there are bones in the chicken, and very rare to have a full noticable bone in there, but its already in there to begin with!

Thanks for the info, it's sad but it does happen. You should at least let it be known to McDonalds, that way they are made aware of a potential problem. Just a suggestion

I went to the Mc Donald's restaurant to buy breakfast, like I always do. When I went to the counter to order something, the cashier tells me I can't serve you. I have to asked him four times why he couldn't serve me, and he then he tells me, a customer complain and said you were asking them for money. I said to the cashier I have never asked anyone for money in this restaurant, when I come into this restaurant all I do is buy something to eat and then I leave, I do even talk to anyone in this restaurant. You have mistaken me for someone else. I was angry and upset, I told him I do not like someone lying on me, and saying I did something when I didn't. I asked to talk to the Manager, they got this lady who couldn't speak English, only Spanish they had to translate what I said to her. I then talk to this other guy, and said to him, do you not have cameras in this restaurant, shouldn't you check on the cameras first, before you accuse me of doing something I did not do. He then says, the next time we will check the camera. I was accuse of doing something, without any evidence, without my side being heard. I asked him who will this customer that accused me of asking them for money. He said we cannot tell you that. I think if someone is going to accuse you of doing something, they should at least face you, instead hiding like a coward. I ask for a phone number, but I didn't call that number because look like the phone number of a friend who would push this underneath the rug. I call the Mc Donalds' corporate office and complained, I complain on this site, and I am going to complain on the Better Business Bureau site. I am glad they have sites like these that a person can complain on, because a lot of the people that work in the restaurants do not care and do not want to hear your side of the story.

hi there i like share my comments about the delivery service...actually i'm a Rider (mds)...i was working at mcdonald's under a sub company for 5 year's...
but why our salary is still same Rm350.00...this is redicilous...please help us McDonald's ...we'r in poor situation...becouse of the petrol, , , , , , ,
so i wan to tryin to say...plz help us to get a higher salary (basic for RM950.00) ...Tis is we need it plus per order RM2.1)...i think u can understnad our problem in delivery seervice...thank you...

On Sept. 29, we stopped for a bite to eat at this Mc Donald's. The teenager at the cash register clearly didn't want to be there and couldn't have cared less about giving good service to the customers. It took her three tries before she got our order right and even then it wasn't correct. I ordered one of the lattes, she didn't bother to check that the machine was being cleaned, then later said "oh, you can't have a latte, because the machine is being cleaned!" I ordered a different drink, same price and she tried to give me a smaller one. The management/other workers all were standing around laughing and talking, so I knew that complaing to them was useless. Mc Donald's has a Customer Care Hotline that they are making a big deal out of. The number is [protected]. If you call you will get a recording asking for the location of the store and your name and phone number, so they can call you back to discuss the situation. They claim they will get back to you in 24 hours. It has now been 72 hours, I've gotten no call from the so-called Cuustomer Care Hotline. What a joke!

I am writing this letter to inform you about the reduced treatment and discontent that I encountered at one of your locations. Sunday September 21, 2017 was my daughters 3rd birthday; she wanted to have it at McDonald’s as she is quite in love with the Play Place. I made arrangements three months ago with the location on Markham Rd. and Progress in Scarborough. That location hosts birthday parties and they have a very nice Play Place.
The party was to start at 6:00 pm and we had arrived to McDonald’s fifteen minutes prior to make sure everything was set up and we can get ourselves organized before the guest’s had arrived. I had fifteen children and eight adults that were attending. When we arrived nothing was set up. They didn’t have the section closed off for us and there were other families in our section enjoying their dinner. We went to go enter the Play Place and saw a sign on the door that read “PLAY PLACE IS NOT OPEN”; to our disbelief we were shocked. The Whole purpose of us having the party at McDonald’s was for the Play Place. I was hosting a 3 year olds birthday and they love the Mc Donald’s Play Place as any child would. At this point I was very upset. I had all of my guest’s and their children just sitting there. The kids were starting to get boisterous because there was nowhere to play.
I spoke with the Manager on Duty - her name was Naomi who did not assist me in any way. She told me there was nothing she can do for us. As she was saying this she was laughing and smiling the whole time. Almost as if she was amused at my situation. This is not very professional. So I asked her when the Play Place broke and she told me that it happened that day (Sunday September 21, 2017) in the morning sometime. I asked her why is it that no-one notified me regarding the play place when it was deemed unsafe? This way at least I would’ve been able to make other arrangements with a participating McDonald’s for my daughter’s birthday. Her response was “I don’t know” still with a smile on her face. I asked Naomi for the head office’s phone number so I can call and let them know that the experience I had was quite unacceptable. She went in the back and was talking to someone on the phone for 10-15 minutes. This time frame is not an exaggeration as you can verify this with the security camera for that day to see how long she was gone. I asked her for a phone number and then she went on the phone. Upon her return from her lengthy phone call I was extremely upset so I asked her who she was talking to. She informed me that she was on the phone with the district manager. (Why would she phone the district manager and speak to that person for so long when all I wanted was the phone number to head office?) May I add - that when she finally provided me with the phone number it was a wrong number.
I asked Naomi what time she started her shift that day (Sunday September 21, 2017) she told me she started at 3:00pm so I asked her whether or not as a Manager On Duty was it not her responsibility to make sure everything is handled in a professional manner and that all problems should be handled quickly and efficiently to SATISFY your customers? She just laughed with no response.
She was aware that at 3:00 pm when she arrived for her shift that the play place was closed and failed to inform me about the situation. ONE phone call - that’s all it would have taken to rectify the situation and she failed to do that. She could have offered something as compensation or at least tried to make us feel like we were being helped, instead I felt like I was speaking with a child that didn’t understand or comprehend what I was saying and the ONLY thing she was doing was laughing. I could not believe what I was seeing as I was under the impression that she is not taking the scenario at hand seriously at all. I asked her that since the PLAY PLACE is closed and the party area that was meant to be set-up for my guests wasn’t - that I please have the Loot Bags that are provided so that I at least have something to give to the kids. (I was not asking for free food and I think that this request is fair given the circumstances.) Providing me with the Loot Bags should have not been an issue that this location had made it out to be.) When you book the package loot bags are provided. It was after 6:00 pm on a Sunday and I wouldn’t have been able to run out and buy the kids loot bags - everything was closed! She said “no I cannot give you the loot bags because I am not charging you” smirking while she was saying this. What was I suppose to give these kids that are attending my child’s birthday, a verbal thank you for attending? Am I supposed to turn to these children and say: “Sorry you don’t have anywhere to play and I do not have any loot bags for you either?” This is what kids live for when they come to a McDonald’s birthday party.
By this time my Husband had called another McDonald’s that does have a functioning Play Place and explained what had happened and asked if it was ok that we have our party there. That Manager was very HELPFUL and took us in. We went to the location on Mc Cowan Rd. and Finch. This location does not host birthday parties and their play place is much smaller, but given the circumstances that was our only option. We managed to do that without the help of your McDonalds staff at that location and your Manager on Duty. Why weren’t they able to do that for us? We asked her many times if she could help out and she just kept on saying “There is nothing I can do for you.” That was the poorest customer service I have ever seen. There were no signs of remorse, guilt, sympathy, or embarrassment. I had left my sister at the counter to speak with Naomi to get to the bottom of why we couldn’t at least receive these loot bags. Upon my return to my sister to tell her that we had made other arrangements at a different McDonald’s I saw that she was speaking with a different person. His name was Harrod or Henry or something very close to that. I asked him were he came from and he told me he was in the basement or back office, and he told me that his title was store manager.
So I explained everything AGAIN to Harrod/Henry about the big mistake that was made and how Naomi was NOT VERY helpful and was finding my irritation and the situation at hand all very amusing instead of trying to rectify the situation. Well then Harrod/Henry (my apologies for not remembering his exact name) explained to me that he started working at 7:00 AM that day and that the Play Place broke down around 3:00 PM and that it wasn’t safe for the kids to play in there, therefore they closed it. I want to make clear that I did NOT expect McDonald’s to open the Play Place even though it was deemed unsafe. I TOTALLY UNDERSTAND that if it is broken and reckoned to be unsafe then I would expect it to be closed. Safety where children are concerned especially should always be first priority. He informed me that he tried calling a company to come out and fix the Play Place but because it was Sunday, the company was closed. I asked him after he phoned the company and realized the Play Place would NOT be available for my daughter’s birthday why he didn’t call me to inform me of the situation? His response was “I don’t know.” I asked him what he meant by that and how he planned on assisting me. He gave me NO response. So now I asked him for the Loot Bags as well. I explained to him that since the Play Place was CLOSED and NOBODY thought to inform me and I have all of these kids and their parents waiting for me that the least he could do was provide me with these loot bags. After arguing with him for about fifteen minutes he said OK. He then approached Naomi and asked her if that was ok. If he is the store manager and she was the manager on duty - why would he ask her that question? Shouldn’t he have higher authority? We took the fifteen Loot Bags and went on our way.

By this time it was close to 7:00 PM and the kids still have not eaten anything. Now I was left with the big bad job of telling ALL of these kids and my little Birthday Girl that we have to leave. I’d rather not discuss fill you in on the sad faces and the temper tantrums that followed as my goal of this letter is to make you aware of the treatment delivered by the staff at this location.

This three paged letter is all in result of not receiving a simple phone call when the Manager on Duty/Store Manager had found out that the Play Place was deemed not available, that there was no help in trying to arrange an alternate location and putting up such a struggle for fifteen little Loot Bags.

I am a very loyal customer and I do understand that unavoidable situations can and do happen that can not be rectified right away - and at the attempt to avoid being so repetitive, in this situation a simple phone call to me would have prevented ALL of this from happening, but unfortunately in my situation that wasn’t the case. I do hope that this does NOT happen to anyone else that wants to have a birthday party at McDonald’s for their child.

I am VERY disappointed as to the way the situation was handled and how my party was treated. I didn’t even mention to Harrod/Henry the fact that my party was not set up for us upon our arrival I just wanted the loot bags to avoid anymore embarrassment on my part and displeasure amongst the kids so I could leave and try to enjoy the rest of my daughter’s Birthday somewhere else.

Seeing how McDonald’s such a vast conglomerate I would have never expected that to happen and the treatment that I received was in no means CUSTOMER SERVICE FRIENDLY.

Thank you for taking the time to read this.

Yours truly,

This is the closest McDonald's to our home and we still avoid it as much as possible. We love the coffees Mc Donald's is offering now but every single time we have ordered one it has either been made incorrectly, has been tepid, or has been totally, outright wrong. My husband asks for an iced coffee they hand him a hot coffee while repeating his order for an iced coffee. We ask for a hot and iced coffee and I recieve a perfect iced coffee and a barely tepid coffee. And she has the nerve to tell me to be careful because it's very hot. Every time we have gone, the flavor of the coffee is different. EIther too strong or too watered down. We always think that maybe we can get through it without a problem but we have given up. From now on, we either go to a different franchise or we go to Starbuck's.

I ordered two southwest chicken salads. They didn't give the right dressing or the nacho bits. When I phoned to complain they got angry and belligerent. I have a kid so I can't easily head out again to get their replacement and their meal was not good without the proper preparation. So their response was that i can either wait for some mail or return to the store (a 30+ minute process).

I recently received an email that stated McDonald says that there is not enough beef in the United States to supply McDs, so they are looking at different
countries to help with the demand ... South America, where there is not FDA. Keep your eyes and hears open.

On dec 31, 2017 at 4:58pm, I purchased $18.80 for food. I paid with a us $20.00 bill. I received change back for a canadaian $20.00 bill. When I question the manager, he said the exchange rate wasn't entered in their system. Their was another total above the $18.80 of $15. Xx.
When iquestioned him about that he didn't know what it was.

I find this quite unacceptable and I would like this problem addressed asap. (Exchange refund)

Sincerely,
Don kline sr.

when i use to work at this mcdonalds my store manager(vanessa)would yell at me all the time.i would ask a question and she would literally yell at me.then she would degrade her managers right in front of other employees and customers..she says she wants to be the number one store, but she treats her coworkers like ###..she is even threatening a manager about his job, personal life, hours..she should not be allowed to treat people this way..this manager worked all day and never got a lunch break or any kind of break at that..with his condition he has to have something to eat.he thought he was going to pass out at this mcdonald..then it would of been a law suit..why is the owner or corp. not doing anything about this..they have it all on video tape, isnt that good enough..hello wake up..one of your own is being mistreated and abused..someone needs to do something about this problem..why is this being ignored..she has put alot of employees under alot of distressed...this is at the location in the wallmart in porter ...someone needs to fix this problem asap...

Subject: Complaint
Restaurant: McDonald
Location: Egypt
Branch: Talaat Harb, Cairo, Egypt
Date: July 29, 2017-07-29
Time: 20:45

Dear sir,
This complain for a bad attitude from both of the cashier and branch Manager (Mr. Zain ibrahim) both were without a name tag
My name is Amr I work as a Quality consultant in ministry of trade and Industry in Egypt
First of all I would like to say I like McDonald very much since it was open in Egypt since 1994 and I am sorry because of my complaint

While I was walking with 3 of my friends we entered into McDonald, they sat inside and I went to ask the cashier to have 4 ice cream "Sunday" I paid the money ..22 Egyptian pound (almost 4 $) I found the cashier was giving me tissues and spoon without a tray
I told him please could you put the tissue and spoons on a tray, , he told me no you can take it away
I surprised what is that, I told him my friends were sitting there, then the cashier asked the restaurant manager he was without a name tag .. I asked him about his name he said my name is ( Mr. Zain Ibrahim) he refused also and said you can take it away with a very bad attitude he and the cashier
I surprised once again and told him I am every day come to McDonald and I have never seen this before
He (the manager) told me I am the branch manager and I am telling you that its not possible then I thanked him and asked for my money
After that I called mcdonald 19991 to complain
And I talked to a supervisor in the call center his name is (Mr. Ahmed Shawky) and I told him everything then he replied we will feed you back after 24 hours
Then :
I received a call from another one, he said that the branch manager said I told him so because there was no place !
Me and my friends were sitting inside so he was a liar
So no action have been taken which is Customer Dissatisfaction
This is the story
Sorry for writing too long

Your feed back is highly needed

Thanks and Regards

Amr Haroun
Quality Consultant
Ministry of Trade and Industry
Amr.haroun@mti.gov.eg
[protected]

after reading ... all the msg's ...i'm still confused, why did you eat at mcdonalds ?... it's not real food ... i'm sure god will say "it's ok, you didn't eat real food" ... hehehehe

You'd still know what a veggie burger tastes and feels like and know what you were eating wasn't that... McDonald's isn't going to do anything about this, they make mistakes everyday. Everyone has to check their order before they leave or eat it to make sure it's right. Kind of funny how you can't eat meat but swearing is ok...

I wasn't even aware they sold veggie burgers in the US, let alone Canada.

Why didn't you check it before you ate it if your beliefs are so strong? I eat both veggie and beef burgers and they smell/look/taste different, I'm not sure how you couldn't tell the difference.

Why not call the head corporation and let them know what's going on. Just because she yells at other employees and just because there are videos doesn't necessarily mean that the head guys know what's going on. Has anyone complained about her?

How much do you weigh, if you are that familiar with what happens at this fast food joint?

At least you got your food..

Because when I think of McDonalds, I think of great customer service!

So you want everyone to kiss your ### because you have arrrrrrrrivveddddddddd?

not 96!
86

www.stardoll.com/allison386

most likely no.///www.stardoll.com/allison396

yes! go there again!

Hey here is an idea, STOP GETTING FAT AND DO NOT EAT FAST FOOD ANYMORE? lol... (NO I DO NOT WORK FOR ANY FAST FOOD RESTAURANT)... It is just funny, that you have to come online and humiliate your self talking about your 20 times that you have been to McD's this past week, and they are serving your food wrong. GO TO A NORMAL RESTAURANT EAT A SALAD? Oh, ya and TIP your waiter, CHEAPO

I had to comment further. Mc Donalds does not make ANY money by not withholding federal taxes! They don't keep any money! You actually get the money, when they don't withhold taxes then you have more on your paycheck! When they withhold taxes they have to send it into the IRS. Complaining to the IRS will get you laughed at! Every business in the United States HAS to follow the TAX LAWS! It is illegal to do otherwise. You, as the employee, are responsible as to know what is on your paystub and to act accordingly! Blaming the company is foolish!

Companies have to take out taxes according to the tax laws, in effect last year! Laws have changed for 2011. Taxes are taken out according to how much you make. The amount taken out was reduced as part of the recovery stimulus. In other words, instead of paying money to the government each paycheck, you instead was able to keep it, but because of that, if you did make too much throughout the year, you were responsible to pay your share of the taxes. Considering that you did not have any money withheld, tells me that you may be able to claim some credits to reduce your tax liability. Also, you are eligible for the "make work pay" credit which is $400.00, so that will reduce your tax liability by that amount at least. I believe that the stimulus ended, so now you should be paying in the normal amount, which is what you are seeing on your current paystubs. In order to avoid having to pay in and to recieve a refund you should change your filing status or have some additional amounts taken out. It is not the companies fault! They have to follow the law!

If your pay rate didn't change, didn't you notice extra money in your pay check caused by them not taking out federal taxes? Just saying...

if you want, you can grow a pair of balls and tell them you didn't get the food you ordered, give that specific McDonalds time to improve itself, nothing is perfect at first and i seriously doubt its going to be up to your standards at a constant, but they send people over to see how the store is doing, if they see that there is a problem then they will fix it...it the mean time why dont you file a complaint or something? Make some calls, send some emails, or something...if it bugs you that much then you would take the initiative to try and make a difference right?

the spatula should have been washed and sanitized at the very least.

Our friends and our family visited at McDonals on the corner of Londsdale & Swantone street in Melbourne. We all were horrified by the shift manager at that time ( between 8:30 and 9:30pm on 7 April 2013 ).
- My 3 years old boy urgently needed to go to toilet but toilet door was locked so I asked some staffs to use the toilet. They said it was blocked so couldn't use it so I asked them where the nearest toilet is. They said they don't know so I requested to use a staff toilet because my boy is too young to hold on longer but they didn't care about what I said. Finally I asked an empty cup to use for his pee. My son and I went behind rubbish bin on the corner of the store and he did wee in the cup. But the shift manager approached to me and shouted she would call the Police with threatening voice and facial expression, I was shocked and threatened by her. If it was against their health & safety policy, Okay I would accept and apologize. But I couldn't understand her attitude and the way of her speaking.
- My friends ordered three hazel nut lattes, one Chai tea, one ice cream and three cheese cakes. A few minutes later the cashier said hazel nut lattes were not available so my friend changed to three vanilla latte instead. But some of our group said vanilla latte was too sweet so my friend tried to change order but the shift manager of the store had already started making our coffee. We said that's okay. The shocking thing happened at that time. The shift manager was complaining and showed us her bad feeling while we were discussing & changing our coffee. Even she used some curse words in quite tone, we can't hear them but we could see her mouse. We were sitting next to coffee machine at the store. We could see and hear clearly.
- One of my friends accidentally spilled a cup of coffee while we were waiting our order. We asked the staff to clean up the floor because we had 2 little kids and our table was near the entrance door. We thought it was a bit dangerous situation but they said "That's Okay, LEAVE IT THERE" so we wiped the floor by ourselves and cleaned the table by ourselves. Even one of staff did not come to us for cleaning while we were staying there.
- We was waiting our cakes more than 20 minutes, but they did not serve them so one of my friends talked to the shift manager about their order mistakes. But the shift manager said she couldn't understand our English and started to argue with my friend. My friend was over 55 years old and has been living here more than 25years as an Australian Citizen but the shift manager shouted at my friend to SHOW HER MY FRIEND'S PASSPORT AND GO BACK TO OUR COUNTRY. Even more she said they would call the Police.
What a shocking experience! I never had this kind of insulting situation especially in service place in my life. I couldn't sleep if I am thinking this incident. Please tell me what should I do for this rude service of McDonals.

I went into McDonalds on Tampa Road, Oldmar Florida to make a small order. Because the drive through was so packed, after making my order it and waiting for over 15 minutes, I couldn't leave because the cars were so closely packed. When I finally go two cars from the window, I figured that I had already wasted so much time, I should wait a few minutes longer. THe total order time at this fast food restaurant was over 30 minutes (I am NOT exaggerating!) When I got to the service window, the clerk had no idea of what I had ordered, and it took another 5 minutes to get my food. When she handed me me food, the bag fell on the ground. When I bent down to retrieve it, I cut my left middle finger on a piece of sharp metal and bleed for about 10 minutes. The only reaction to this by the clerk was a sigh and another sound that appeared to be "oohh".

Oddly, on the pick-up window was there announcement of a contest stating how many cars they wanted to pass in their drive through. This is really weird. Maybe I'll sue. I actually recorded part of the sequence with my cell phone. I don't want money, but, my god, it just seemed as nobody their cared - and that sort of activity should be punished.

every time I've purcahsed a salad with tomatoes in it, the tomatoes are terrible, mostly old almost spoiled, digusting taste... pretty bad you try eating healty all you get is poor quality products.

One day I was eating my kids meal and when I took a bite out of a nugget !I saw one or two hairs in the nugget!
Also the place is crawling with bugs and when I went to the couter I think I saw a cockroch crawl into the food
and the person cooking it DIDN'T EVEN CARE!So if your on my do not eat there

I do because I help them thank you very much! I also take care of my own vines in a vineyard thank you very much! I will enjoy

Why would you support a corporation like McDonalds? I cringe when I hear that name.

THEY SKIN AND DISMEMBER CONSCIOUS ANIMALS! Next time you take a bite of that hamburger...just remember where it came from. Bacon from pigs that can't turn around in their stalls, chickens locked in their cages living in their own feces...yes, take another bite. Enjoy!

yeah fatty, if you keep getting bad tomatoes then why keep ordering them?

I would stop ordering them if I were you. Anyways, why would you go to McDonalds when you're trying to eat healthy? I hope you put no dressing or croutons on your salad.

the cheeseburgers don't come with tomatoes--I know because I used to manage one.

i agree...

once i ordered for a cheeseburger and i forgot to tell them to not put tomatoes coz i dont eat them... when i got my burger i wanted to take the tomatoes off so i opened my burger and saw a dead fly on the cheese... didnt even bother to complain coz its too embarassing to start complaining with all these all people looking... so i just left...

got a friend who is working at mcdonalds at the delivery section... she answers the phone... she can see the cooking place whenever she pass by there to go to the phone and she can see the place is too dirty no one even bother to clean...

aaa anyway... they put water on their softdrinks so ask for "softdrinks-in-can" if possible...

Wrong country...
In Lenasia, South Africa it's called the Quarter Pound deluxe.

McFeast is Australia...
But, you knew this... You just wanted to say, "white creamy sauce..."
haha very funny... no, not really