service
the worst delivery service i have ever encountered too..knowing the attitude that the people who works there have, even if we email a thousand mails, nothing will work...the excuse that the manager was completely not the case...he or she knows or ought to know that the workers are the ones delaying the delivery..how?by slacking out and smoking outside the restaurant by their bikes while the orders assigned to them had already been given..this is not just a mere statement, this is by first hand experience, seen by my own two eyes...its not just the delivery that disgrace the field of delivery by degrading and disrespecting consumer's rights..it is also the quality of the food delivered, all soggy and not frsh...totally a violation of consumer rights to good food and good service as promised.the company should altogether stop their services.
The complaint has been investigated and resolved to the customer’s satisfaction.
length of time wait
I stopped last night for what I though would be a fast drive through for the kids and I - an i.c. Sunday. the wait time was terrible! Especially w/ the gas prices. There were not too many cars in front of me but it took forever. They use to ask prob orders to pull off to the side and wait - they should have done that. This is not the 1st time they were slow- they need to watch their order fill time better. The only time they are fast is at the lunchtime rush during the wk. Too bad they don't have that at all meal times. store 124, saturday, 7pm (3/26/11)
The complaint has been investigated and resolved to the customer’s satisfaction.
I stopped for lunch at noon today. I ordered a sandwich and a 'Smoothie". The sandwich was excellent as always. The Smoothie was an extremely poor quality product. 1. It was very small for the price of $2.29. 2. It has little to NO flavor and the color was toward gray rather than strawberry red. 3. It was watery from the ice melting in the drink...it did not measure up to the photo/advertising...IT JUST DID NOT MEASURE UP TO USUAL MC DONALD QUALITY.
I asked to see the manager to advise him/her about the low quality product. A sloppily dressed, very overweight person approached me and asked if I had a problem. I described the product I received to her. She responded with a very uninterested attitude, asked me if I did not like it and I said that it was very low quality. She repeated her question two more times, rather than treating like a valued customer with a concern. I saw that she had NO interest in me as a customer, as though I was a bother to her ... I felt I was wasting my time. I left the premises, dissatisfied with the product and the treatment I received by MacDonalds management representative.
I hope that you train management staff better than that one. My regard for the quality of the McDonald's organization dropped very low. There are many other places I can choose the next time rather than McDonalds.
Just because its the same at every Mcdonalds does not make it quality. Let me help you with the definition of quality below:
Quality- character with respect to fineness, or grade of excellence: food of poor quality; silks of fine quality.
Lets say you dont like Burger King hamburgers but they are the same everywhere you go, does that make them quality hamburgers?
"IT JUST DID NOT MEASURE UP TO USUAL MC DONALD QUALITY.IT JUST DID NOT MEASURE UP TO USUAL MC DONALD QUALITY."
that is the funniest thing I've read all day!
I think that McDonald's is the last place a person should go or take their family. The corporate office has franchised out 85% or more of the restaurants to different owners and operators. Therefore, you don't know what to expect when you visit a McDonald's location. You will most certainly get some kind of poor customer service. I have experienced bad attitudes, poor quality of food, cross contamination of food, unclean restaurants, and just unprofessional managers and employees. I would have to say that people need to start taking their money elsewhere to make McDonald's improve in their weak areas of customer service and quality. I will not be visiting another McDonald's.
McDonald's good quality? LOL, that's why there are so many fat people in America these days.
You think McDonalds is quality? McDonalds is where you guy when nothing good is available.
Really? You took the time to log on and write a complaint on Complaint board because the line was too long at McDonalds? It seems like you have nothing but time - next time, park your car and go inside.
wrong orders and uncalled for behavior
I've been to mcdonalds 9 times this year and all at the same location; and 7 of those times my order was wrong or food was missing. 2 days ago, they messed up again. I got tired of having to come back in after ordering food, so I angrily approached a cashier and demanded to speak with the manager. I finally talk to her and I said exactly this: "what is your guy's problem?!? I'm getting sick and tired of having to come in and get my order corrected!". In response, here's what she does, laughs at me and then walks off. I went back the next day to get her name to report her the the head manager if that mcdonalds-after getting said info I called the customer complaint department. No answer, left my name, number, area of restuarant; and no still no one called back yet. Yesturday, I find out that the head manager is that rude manager's husband! I can still complain about her, but that's not going to do no good because the head manager refuses to report her. Is there anything I can do?!? I am so close to start taking legal action against this situation that in a way disables my right to the 1st amendment. I want to file a complaint against her uncalled for behavior and no one is taking any action whatsoever
The complaint has been investigated and resolved to the customer’s satisfaction.
sounds to me like you are a rude customer which the would not mind losing as a customer so go cry to someone else about you spazz attack not being properly responded to, its not their job to take care of adult babies. Your going t sue because someone was rude to you how do you think attempting to get money off them will make you whole again lol just stop going there if your that mad and look up their complaint number it shouldnt be all that difficult to find, and enjoy your free happy meal or whatever you get from this traumatic experience.
You can only file 1st amendment right violations against the government.
burned seniors hand to get social security no.
Ester [protected]) early in the morning I was burned by McDonalds' fresh brewed coffee. Urgent care and doctors were seen. McDonalds' insurance did not pay my expenses(no S.S. no. was required) McDonalds Insurance waited after a year telling me that they will give me $400. if I give them my S.S. number. I refused; telling them that I have the right to protect my privacy... McDonalds can not burn senior's hand to get their S.S. no. for $400. McDonalds must pay my medical bills without my S.S. number; I said... but
I never received a dime after the incident and McDonalds had closed my case...
Please help!
My Tel. [protected]
The hot coffee was pour by McDonalds employee from the coffee pot directly to my hand. Can you imagine that if some one pour fresh brew coffee directly to the palm of your hand instead took the cup from you and pour it somewhere else...
COFFEE IS HOT. DUH. Common sense! Even though the cups have 'CAUTION HOT' written on them, You'd still be complaining if you thought your coffee was too cold so just shut up and quit blaming others for your own stupidity!
### I am drinking coffee and its hot. I wonder if I should sue the coffee maker bevause they make the coffee hot.. Its just as ridiculous. Sick of your frivilous lawsuits.
Shouldnt get one damn nickel. Coffee is hot, get over it. Being a senior does not excuse your stupidity.
bad fruit & yogurt parfait
I purchased 2 fruit and yogurt parfaits and upon starting to eat one the fruit was very mushy and and taste spoiled. I check the date on the bottom and it seems that someone scribbled over the original date with a pen and changed it to todays date. This is not exceptable and I feel that you should give the same service you would want when you and your family go out to eat.
The complaint has been investigated and resolved to the customer’s satisfaction.
very unpleasant employee at my local mcdonalds
The location is in Murfreesboro, TN. I arrived at the drive-thru about ten minutes before closing time and order a quarter pounder and a filet-o-fish sandwich combo. I made my first stop at the first window and paid for the food.
I then proceeded to the second window to pick up my food.
When I arrived at the second window, I was informed that they had no more filet-o-fish sandwiches. The female employee then handed me a bag with only the quarter pounder in it and walked away from the window.
I had to knock on the window and ask for my money back. I asked her if I could get something else instead of the filet-o-fish and she told me that they were now closed. She also asked me if I would like my food cooked.
I did not understand this question until another employee approached the window. He explained to me that they had plenty of filet-o-fish sandwiches, but the female employee did not want to take the time to cook the sandwich.
bone in nugget
Beware, I do not eat meat but at McDonald's my husband was eating mcnuggets like my child next to him when he spit out a very sharp looking small bone ( have pictures) did not want to think of this happening to a child so I thought I would let some poeple know... There are bones in nuggets... They should be processed much better. We did not pursue this but would like for it to be known
Yuck...we have a recent bone found in nugget issue. Won't get into the details but it was bad. My son has always loved mcd's, now since this he never wants it again, YEAH! I've been trying for years to convince him mcd's isn't that great, now they've done it for me, he never wants it again. They never even offered our money back when I called, poor, I could have complained but having my son not want to go there anymore is enough compensation for me:) I just wanted to make them aware right away in case they wanted to not use the batch anymore.
The chicken at mcdonalds is an entire chicken growned fine till it looks like strawberry icecream, it is then soaked into amonia to get rid of backteria. From there it is shaped into nuggets, grill chicken, crispy chicken, selects, mcchicken, ect, and breaded/unbreaded! So yes there are bones in the chicken, and very rare to have a full noticable bone in there, but its already in there to begin with!
Thanks for the info, it's sad but it does happen. You should at least let it be known to McDonalds, that way they are made aware of a potential problem. Just a suggestion
rude service & bug infested food
Hours and were looking forward to stopping at McDonald's for an Angus Burger. we stopped at mc donalds and ordered our food. I began eating my Angus Burger and the Burger tasted like it was microwaved. I lifted the bread off the top of the burger to make sure they didn't put pickles in it. it looked fine so I continued eating, half way through the burger I noticed I bit something harder then the rest of the sandwich so I go to grab what was on my tongue off and I start freaking out because it was an cockroach in my mouth. my husband wondered what was wrong so I showed him. he immediately stop eating and looked at his sandwich with part he chewed hanging out his mouth. we went back up to McDonald to talk to an manager which name tag read Cindy and she apologized and tried to refund us back our money, that's when we got in to an argument, she screamed not in front of the costumers. I was mad because I damn there ate a bug and she was talking about given me a few dollars back so I got pissed off, my friend told me about this web site and told me consumer online protection is the best place to file an complaint. I got pictures off the bug I almost ate. I think that should be against the law to put dead bugs, spitting, and who know what else in people food.
I went to the Mc Donald's restaurant to buy breakfast, like I always do. When I went to the counter to order something, the cashier tells me I can't serve you. I have to asked him four times why he couldn't serve me, and he then he tells me, a customer complain and said you were asking them for money. I said to the cashier I have never asked anyone for money in this restaurant, when I come into this restaurant all I do is buy something to eat and then I leave, I do even talk to anyone in this restaurant. You have mistaken me for someone else. I was angry and upset, I told him I do not like someone lying on me, and saying I did something when I didn't. I asked to talk to the Manager, they got this lady who couldn't speak English, only Spanish they had to translate what I said to her. I then talk to this other guy, and said to him, do you not have cameras in this restaurant, shouldn't you check on the cameras first, before you accuse me of doing something I did not do. He then says, the next time we will check the camera. I was accuse of doing something, without any evidence, without my side being heard. I asked him who will this customer that accused me of asking them for money. He said we cannot tell you that. I think if someone is going to accuse you of doing something, they should at least face you, instead hiding like a coward. I ask for a phone number, but I didn't call that number because look like the phone number of a friend who would push this underneath the rug. I call the Mc Donalds' corporate office and complained, I complain on this site, and I am going to complain on the Better Business Bureau site. I am glad they have sites like these that a person can complain on, because a lot of the people that work in the restaurants do not care and do not want to hear your side of the story.
hi there i like share my comments about the delivery service...actually i'm a Rider (mds)...i was working at mcdonald's under a sub company for 5 year's...
but why our salary is still same Rm350.00...this is redicilous...please help us McDonald's ...we'r in poor situation...becouse of the petrol, , , , , , ,
so i wan to tryin to say...plz help us to get a higher salary (basic for RM950.00) ...Tis is we need it plus per order RM2.1)...i think u can understnad our problem in delivery seervice...thank you...
On Sept. 29, we stopped for a bite to eat at this Mc Donald's. The teenager at the cash register clearly didn't want to be there and couldn't have cared less about giving good service to the customers. It took her three tries before she got our order right and even then it wasn't correct. I ordered one of the lattes, she didn't bother to check that the machine was being cleaned, then later said "oh, you can't have a latte, because the machine is being cleaned!" I ordered a different drink, same price and she tried to give me a smaller one. The management/other workers all were standing around laughing and talking, so I knew that complaing to them was useless. Mc Donald's has a Customer Care Hotline that they are making a big deal out of. The number is [protected]. If you call you will get a recording asking for the location of the store and your name and phone number, so they can call you back to discuss the situation. They claim they will get back to you in 24 hours. It has now been 72 hours, I've gotten no call from the so-called Cuustomer Care Hotline. What a joke!
I am writing this letter to inform you about the reduced treatment and discontent that I encountered at one of your locations. Sunday September 21, 2017 was my daughters 3rd birthday; she wanted to have it at McDonald’s as she is quite in love with the Play Place. I made arrangements three months ago with the location on Markham Rd. and Progress in Scarborough. That location hosts birthday parties and they have a very nice Play Place.
The party was to start at 6:00 pm and we had arrived to McDonald’s fifteen minutes prior to make sure everything was set up and we can get ourselves organized before the guest’s had arrived. I had fifteen children and eight adults that were attending. When we arrived nothing was set up. They didn’t have the section closed off for us and there were other families in our section enjoying their dinner. We went to go enter the Play Place and saw a sign on the door that read “PLAY PLACE IS NOT OPEN”; to our disbelief we were shocked. The Whole purpose of us having the party at McDonald’s was for the Play Place. I was hosting a 3 year olds birthday and they love the Mc Donald’s Play Place as any child would. At this point I was very upset. I had all of my guest’s and their children just sitting there. The kids were starting to get boisterous because there was nowhere to play.
I spoke with the Manager on Duty - her name was Naomi who did not assist me in any way. She told me there was nothing she can do for us. As she was saying this she was laughing and smiling the whole time. Almost as if she was amused at my situation. This is not very professional. So I asked her when the Play Place broke and she told me that it happened that day (Sunday September 21, 2017) in the morning sometime. I asked her why is it that no-one notified me regarding the play place when it was deemed unsafe? This way at least I would’ve been able to make other arrangements with a participating McDonald’s for my daughter’s birthday. Her response was “I don’t know” still with a smile on her face. I asked Naomi for the head office’s phone number so I can call and let them know that the experience I had was quite unacceptable. She went in the back and was talking to someone on the phone for 10-15 minutes. This time frame is not an exaggeration as you can verify this with the security camera for that day to see how long she was gone. I asked her for a phone number and then she went on the phone. Upon her return from her lengthy phone call I was extremely upset so I asked her who she was talking to. She informed me that she was on the phone with the district manager. (Why would she phone the district manager and speak to that person for so long when all I wanted was the phone number to head office?) May I add - that when she finally provided me with the phone number it was a wrong number.
I asked Naomi what time she started her shift that day (Sunday September 21, 2017) she told me she started at 3:00pm so I asked her whether or not as a Manager On Duty was it not her responsibility to make sure everything is handled in a professional manner and that all problems should be handled quickly and efficiently to SATISFY your customers? She just laughed with no response.
She was aware that at 3:00 pm when she arrived for her shift that the play place was closed and failed to inform me about the situation. ONE phone call - that’s all it would have taken to rectify the situation and she failed to do that. She could have offered something as compensation or at least tried to make us feel like we were being helped, instead I felt like I was speaking with a child that didn’t understand or comprehend what I was saying and the ONLY thing she was doing was laughing. I could not believe what I was seeing as I was under the impression that she is not taking the scenario at hand seriously at all. I asked her that since the PLAY PLACE is closed and the party area that was meant to be set-up for my guests wasn’t - that I please have the Loot Bags that are provided so that I at least have something to give to the kids. (I was not asking for free food and I think that this request is fair given the circumstances.) Providing me with the Loot Bags should have not been an issue that this location had made it out to be.) When you book the package loot bags are provided. It was after 6:00 pm on a Sunday and I wouldn’t have been able to run out and buy the kids loot bags - everything was closed! She said “no I cannot give you the loot bags because I am not charging you” smirking while she was saying this. What was I suppose to give these kids that are attending my child’s birthday, a verbal thank you for attending? Am I supposed to turn to these children and say: “Sorry you don’t have anywhere to play and I do not have any loot bags for you either?” This is what kids live for when they come to a McDonald’s birthday party.
By this time my Husband had called another McDonald’s that does have a functioning Play Place and explained what had happened and asked if it was ok that we have our party there. That Manager was very HELPFUL and took us in. We went to the location on Mc Cowan Rd. and Finch. This location does not host birthday parties and their play place is much smaller, but given the circumstances that was our only option. We managed to do that without the help of your McDonalds staff at that location and your Manager on Duty. Why weren’t they able to do that for us? We asked her many times if she could help out and she just kept on saying “There is nothing I can do for you.” That was the poorest customer service I have ever seen. There were no signs of remorse, guilt, sympathy, or embarrassment. I had left my sister at the counter to speak with Naomi to get to the bottom of why we couldn’t at least receive these loot bags. Upon my return to my sister to tell her that we had made other arrangements at a different McDonald’s I saw that she was speaking with a different person. His name was Harrod or Henry or something very close to that. I asked him were he came from and he told me he was in the basement or back office, and he told me that his title was store manager.
So I explained everything AGAIN to Harrod/Henry about the big mistake that was made and how Naomi was NOT VERY helpful and was finding my irritation and the situation at hand all very amusing instead of trying to rectify the situation. Well then Harrod/Henry (my apologies for not remembering his exact name) explained to me that he started working at 7:00 AM that day and that the Play Place broke down around 3:00 PM and that it wasn’t safe for the kids to play in there, therefore they closed it. I want to make clear that I did NOT expect McDonald’s to open the Play Place even though it was deemed unsafe. I TOTALLY UNDERSTAND that if it is broken and reckoned to be unsafe then I would expect it to be closed. Safety where children are concerned especially should always be first priority. He informed me that he tried calling a company to come out and fix the Play Place but because it was Sunday, the company was closed. I asked him after he phoned the company and realized the Play Place would NOT be available for my daughter’s birthday why he didn’t call me to inform me of the situation? His response was “I don’t know.” I asked him what he meant by that and how he planned on assisting me. He gave me NO response. So now I asked him for the Loot Bags as well. I explained to him that since the Play Place was CLOSED and NOBODY thought to inform me and I have all of these kids and their parents waiting for me that the least he could do was provide me with these loot bags. After arguing with him for about fifteen minutes he said OK. He then approached Naomi and asked her if that was ok. If he is the store manager and she was the manager on duty - why would he ask her that question? Shouldn’t he have higher authority? We took the fifteen Loot Bags and went on our way.
By this time it was close to 7:00 PM and the kids still have not eaten anything. Now I was left with the big bad job of telling ALL of these kids and my little Birthday Girl that we have to leave. I’d rather not discuss fill you in on the sad faces and the temper tantrums that followed as my goal of this letter is to make you aware of the treatment delivered by the staff at this location.
This three paged letter is all in result of not receiving a simple phone call when the Manager on Duty/Store Manager had found out that the Play Place was deemed not available, that there was no help in trying to arrange an alternate location and putting up such a struggle for fifteen little Loot Bags.
I am a very loyal customer and I do understand that unavoidable situations can and do happen that can not be rectified right away - and at the attempt to avoid being so repetitive, in this situation a simple phone call to me would have prevented ALL of this from happening, but unfortunately in my situation that wasn’t the case. I do hope that this does NOT happen to anyone else that wants to have a birthday party at McDonald’s for their child.
I am VERY disappointed as to the way the situation was handled and how my party was treated. I didn’t even mention to Harrod/Henry the fact that my party was not set up for us upon our arrival I just wanted the loot bags to avoid anymore embarrassment on my part and displeasure amongst the kids so I could leave and try to enjoy the rest of my daughter’s Birthday somewhere else.
Seeing how McDonald’s such a vast conglomerate I would have never expected that to happen and the treatment that I received was in no means CUSTOMER SERVICE FRIENDLY.
Thank you for taking the time to read this.
Yours truly,
This is the closest McDonald's to our home and we still avoid it as much as possible. We love the coffees Mc Donald's is offering now but every single time we have ordered one it has either been made incorrectly, has been tepid, or has been totally, outright wrong. My husband asks for an iced coffee they hand him a hot coffee while repeating his order for an iced coffee. We ask for a hot and iced coffee and I recieve a perfect iced coffee and a barely tepid coffee. And she has the nerve to tell me to be careful because it's very hot. Every time we have gone, the flavor of the coffee is different. EIther too strong or too watered down. We always think that maybe we can get through it without a problem but we have given up. From now on, we either go to a different franchise or we go to Starbuck's.
I ordered two southwest chicken salads. They didn't give the right dressing or the nacho bits. When I phoned to complain they got angry and belligerent. I have a kid so I can't easily head out again to get their replacement and their meal was not good without the proper preparation. So their response was that i can either wait for some mail or return to the store (a 30+ minute process).
something in hamburger meat
I went to Mcdonalds drive thu and ordered two of the Mcdoubles for $1.00 each. Going down the road while eating the first of the cheap Mcdouble I bit into something in the meat, not thinking to inspect what I bit into I swallowed whatever it was in their hamburger meat. I was in severe pain and thought that it would go away, but didn't. Few days later after a dentist appt, I was informed that my tooth was broken and couldn't be saved. Had to be extracted. After contacting McDonalds they denied my claim for my dentist bills. No concerns, no rights, no sorry for the mishap. My word of advice is not to eat at this type of fast food establishment. This is the second time that something was in meat that I have experienced. I am now missing a tooth thanks to this restraunt chain of poor quality meat. I will never eat at any McDonalds for the rest of my life. I personally hate this company and I hope that they go out of business in my life time.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently received an email that stated McDonald says that there is not enough beef in the United States to supply McDs, so they are looking at different
countries to help with the demand ... South America, where there is not FDA. Keep your eyes and hears open.
Mc Donalds
I went to Mc Donalds with my son and wasn't prepared for what I was about to encounter, I ordered two meals with two cups of water, me and my son are colored people in Boca Raton which is 99.9% white we went and sat down and got back up to get more water from the soda dispensary and it stopped working? I went to the front counter told them, they looked surprised and they said they were coming to fix it humm?, we sat back down other people got there meals and drinks, then again we got up to get water and the machines were off again and did not work? so I'm sitting there pressing the buttons nothing is happening, a white gentleman comes in from outside with a cup to fill up his drink then presto it comes on? So I get my water and sit back down. Now i felt that something was admist so I waited and more people purchased meals and drinks and the soda machine worked fine for at least 10 straight minutes like it allways has, I got up to go get water and it didn't work? at this point I got really upset, I knew the guys behind the counter were turning off the machine while I was using it so i went to the fron and told them what they were doing and still they pretended that nothing was going on, so i insisted as to why they were turning off the water was it that i was colored in an all white establishment that could only be the reason as i was the only colored person in the entire place. this is so sad that i have to endure this type of crap in 2011 and in of all places Mc Donalds, My entire life going to Mc Donalds was like getting a taste of Disneyworld the hamburguler and ronald mcdonald now that memory will allways be tarnished in my mind, I feel so betrayed by Mc Donalds and the way me and my son were treated, we were treated like slaves on the mastas farm
The complaint has been investigated and resolved to the customer’s satisfaction.
beef instead of veg
what the hell ur employes are... we were four friends went there for a birthday party and asked her for 4 double cheese veg burger and 4 ice tea and 2 fries and after we decided not to take all 4 ice tea and will have 2 ice tea and 2 hot coffee and by the time collecting our order we came to know that she just took order for 1 ice tea and 1 fries and we compromised...but look what the hell they did they gave us beef burgers instead of cheese burgers... all 4 of us belong to religion which is pure vegeterain and supposed to through out of the religion if commit anything wrong.. when we ased them about that they gave us another burger but due to our mistake we ate the beef burger which is totally againt our religion policy...we are in deep depression right now and need this matter to be clearified as soon as possible if we didnt got any specific answer from you means we have to call the higher athorities.. we are not able to concenterate on studies :( what should we do and where should we go.. we are not even telling this to our parents..so annoying... we all are felling like hell asking our god to forgive us... but this is not a joke u ruined our lives and you better answer this
hey guys we are not asking for money... they didnt even asked sorry for what they did... and i know maybe beef and vejji taste diff but what if u never tasted it before
On dec 31, 2017 at 4:58pm, I purchased $18.80 for food. I paid with a us $20.00 bill. I received change back for a canadaian $20.00 bill. When I question the manager, he said the exchange rate wasn't entered in their system. Their was another total above the $18.80 of $15. Xx.
When iquestioned him about that he didn't know what it was.
I find this quite unacceptable and I would like this problem addressed asap. (Exchange refund)
Sincerely,
Don kline sr.
when i use to work at this mcdonalds my store manager(vanessa)would yell at me all the time.i would ask a question and she would literally yell at me.then she would degrade her managers right in front of other employees and customers..she says she wants to be the number one store, but she treats her coworkers like ###..she is even threatening a manager about his job, personal life, hours..she should not be allowed to treat people this way..this manager worked all day and never got a lunch break or any kind of break at that..with his condition he has to have something to eat.he thought he was going to pass out at this mcdonald..then it would of been a law suit..why is the owner or corp. not doing anything about this..they have it all on video tape, isnt that good enough..hello wake up..one of your own is being mistreated and abused..someone needs to do something about this problem..why is this being ignored..she has put alot of employees under alot of distressed...this is at the location in the wallmart in porter ...someone needs to fix this problem asap...
Subject: Complaint
Restaurant: McDonald
Location: Egypt
Branch: Talaat Harb, Cairo, Egypt
Date: July 29, 2017-07-29
Time: 20:45
Dear sir,
This complain for a bad attitude from both of the cashier and branch Manager (Mr. Zain ibrahim) both were without a name tag
My name is Amr I work as a Quality consultant in ministry of trade and Industry in Egypt
First of all I would like to say I like McDonald very much since it was open in Egypt since 1994 and I am sorry because of my complaint
While I was walking with 3 of my friends we entered into McDonald, they sat inside and I went to ask the cashier to have 4 ice cream "Sunday" I paid the money ..22 Egyptian pound (almost 4 $) I found the cashier was giving me tissues and spoon without a tray
I told him please could you put the tissue and spoons on a tray, , he told me no you can take it away
I surprised what is that, I told him my friends were sitting there, then the cashier asked the restaurant manager he was without a name tag .. I asked him about his name he said my name is ( Mr. Zain Ibrahim) he refused also and said you can take it away with a very bad attitude he and the cashier
I surprised once again and told him I am every day come to McDonald and I have never seen this before
He (the manager) told me I am the branch manager and I am telling you that its not possible then I thanked him and asked for my money
After that I called mcdonald 19991 to complain
And I talked to a supervisor in the call center his name is (Mr. Ahmed Shawky) and I told him everything then he replied we will feed you back after 24 hours
Then :
I received a call from another one, he said that the branch manager said I told him so because there was no place !
Me and my friends were sitting inside so he was a liar
So no action have been taken which is Customer Dissatisfaction
This is the story
Sorry for writing too long
Your feed back is highly needed
Thanks and Regards
Amr Haroun
Quality Consultant
Ministry of Trade and Industry
Amr.haroun@mti.gov.eg
[protected]
after reading ... all the msg's ...i'm still confused, why did you eat at mcdonalds ?... it's not real food ... i'm sure god will say "it's ok, you didn't eat real food" ... hehehehe
You'd still know what a veggie burger tastes and feels like and know what you were eating wasn't that... McDonald's isn't going to do anything about this, they make mistakes everyday. Everyone has to check their order before they leave or eat it to make sure it's right. Kind of funny how you can't eat meat but swearing is ok...
I wasn't even aware they sold veggie burgers in the US, let alone Canada.
Why didn't you check it before you ate it if your beliefs are so strong? I eat both veggie and beef burgers and they smell/look/taste different, I'm not sure how you couldn't tell the difference.
Why not call the head corporation and let them know what's going on. Just because she yells at other employees and just because there are videos doesn't necessarily mean that the head guys know what's going on. Has anyone complained about her?
rude server & a prejudiced manager
My Friend and me (two adults) with a kid went to the McDonlad's Restaurant located at "21095 Golden Springs Rd, Dimanod Bar, CA 91789". We want to use the Mc's coupon for "buy 1 get 1 free burger", The Counter Server named "Richard Lomlei" first forgot to deduct the free Burger and have to ask the Manager's key to return the extra charges to me. After the...
Read full review of McDonald's and 2 commentsfrom bad to worst
I've always enjoyed the food. The service in Secunda branch has never been good, never a smile and most of the time have to wait in the drive tru parking bays, coz 'it's going to be another 5 minutes', but lately, 1.They NEVER have a working McFlurry machine, 2.They have the new 'speak into the mic' ordering system and gets it wrong every time I order, luckily they have a screen for me to see what mistakes they make, but then has to get the supervisor to authorize the void, and that can take a year. The menu is not that big, GET IT RIGHT! 3.You ALWAYS have to park in the drive-thru bays parking when you are waiting for the food, and yesterday waited 10minutes before I went in and demanded a refund. (By the way, spend that money at Steers in a third of the time) It's as if they don't want to help and I'll gladly spend my money at steers or kfc.
How much do you weigh, if you are that familiar with what happens at this fast food joint?
got the order wrong and no delivery
My friends and I went to Macdonalds at the [protected]@reds to get some food from the drive through and we placed some specific orders. Then after arriving home we saw that the staff only gave us half of the order. We then had to get in the car and drive all the way back. We then queried the staff, and they were totally clueless about what happened. We supplied them with the reciept, and only then did they find the rest of our order. By that time the food were already cold, and we also realised that they did not remove the onions from 2 of the meals as we asked for.
This was not the standard we are accustomed to from Mcdonalds.
unfriendly, no greeting robot style approach
Went to Macdonalds on saturday 8th May 2010 in Boksburg (Near Reiger Park) the cashier Nkosi took our order - it felt like I was talking to a Robot, No Greeting, Nio Smile, asked the regular questions (Med or :Large) Eat in or Out took the money - No Thank You, will I go there again - U Tell me!
At least you got your food..
Because when I think of McDonalds, I think of great customer service!
So you want everyone to kiss your ### because you have arrrrrrrrivveddddddddd?
not 96!
86
www.stardoll.com/allison386
most likely no.///www.stardoll.com/allison396
yes! go there again!
wrong, lazy and rude
02/16/2011 Went through drive-thru this morning (they were not overly busy) I ordered at the speaker (1). Employee repeated order back to me(2), then ask me if it was correct on the screen(3). I said Yes. I then pull up to the pay window and had to re-verify my order(4)...I pull up to the pick up window and I am asked "what did you have" I tell them (seriously for the 5th time)..we get our food and drive off! Silly me for not checking the bag...but I had to get my son to school. Of course it is wrong. I take him to school and frustrated return to the store. I go in, and instantly think it is all going to be taken care of. I literally watched them pull the egg off, add additional sauce and put the correct egg on, then hand it back. I open it and there is sauce everywhere...on the inside and the outside of the bagel and all over the paper. This time a female manager ask what the problem is to which I say "this is disgusting" She takes it and says to the grill employees...can I have another not so messy this time? (in an overly snoty tone) She then hands me a sandwich with the wrong egg again. I hand it back. Then she says...guess they just can't get it right. Finally, someone from the grill area brings me a fresh hot correct sandwich! I suppose I had to order 5 times I should give them at least that many chances to get it right? It is sad, when I worked at McDonalds in high school, this would have never been tolerated by employees or management! (of course former owners John and Bryan Consolo would have NEVER allowed it either) Is this a change with the owner or just a change in the time? Luckily, there are other places to eat in Vincennes
orders fulfilled incorrectly.
I've had enough! If you cannot get a grill-slip order correct you should not be working there!
The grill-slip tells the prep ### what to do and /or not to do and/or leave off the sandwich or put on the sandwich... right?
I order 4 meals today and they get 3 of them wrong! NO onions... Onions! ADD tomatoes and lettuce... NO tomatoes and/or lettuce.
4 drinks... 1 straw.
Asked for the receipt... she tells me it's in the bag... NO receipt!
Called the Manager (Sara) ... she tells me she's under staffed and was very busy (slammed). I was the only one waiting for an order and there were three cars in the drive through. 8 staff though and apparently she must have been somewhere else because the only other girl i saw was getting my order wrong while one guy was standing in the corner looking at me not doing anything. 2 other tables in the whole restaurant. Slammed? I asked her on the phone if being understaffed was an excuse for filling orders incorrectly when the grill slip in front of them tells them exactly what i wanted on my sandwiches... she hung up on me!
Way to go taking care of business. Lost mine now. (and that of my friends here on the west side that always have had the same problems as well.
Pffft. Convenience...LOL!
The worst (most hilarious) order filled i had from there was... get this... I ordered a McChicken with cheese and pickles and got the prep for the sandwich correct... however, got a beef patty on it instead of chicken...?! WHATTTT!?
The complaint has been investigated and resolved to the customer’s satisfaction.
Hey here is an idea, STOP GETTING FAT AND DO NOT EAT FAST FOOD ANYMORE? lol... (NO I DO NOT WORK FOR ANY FAST FOOD RESTAURANT)... It is just funny, that you have to come online and humiliate your self talking about your 20 times that you have been to McD's this past week, and they are serving your food wrong. GO TO A NORMAL RESTAURANT EAT A SALAD? Oh, ya and TIP your waiter, CHEAPO
mcdonalds shouldn't be legal
So I have worked at Mcdonalds up until about a year ago, this is why I NEVER eat there, I see the things that go on there and I would reccomend never eating not only Mcdonalds, but fast food. I hear people talking about how people over exadurate but I am not, the way they se arve food to people shouldn't be legal. How would you expect to get clean, fully...
no federal taxes withheld in 2010
Ive been an employee for caspers for allmost a year now, and just recently noticed when i got my w-2 that NO federal taxes were being withheld in 2010! WHY. Apperently i wasnt making enought money SO caspers took it upon themselfs to NOT take the taxes out, so now instead of my FAMILY RECEIVING A TAX REFUND! which we desperatly needed, we have TO PAY! ALOT...
When i recieve my check stubs i see money being taken out (fica and ss) didnt think that either one of those wasnt the federal tax that SHOULD have been taken out! THIS IS COMPLETE ### AND UNETHICALL AND QUITE SNEAKY IF YOU ASK ME.
My pay rate has not changed at all, but this year (2011) my check stub shows federal income taxes being withheld! HMMMMMMMMM now i wonder if soooo many ppl called caspers main officee complaining about this that they decided to do the right thing! i will be calling the IRS and complaing as well. i urge all of you to boycott caspers mcdonalds and all it affiliates! its wrong what they did in this economy. and they shouldnt be making billions of dollars doing it!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had to comment further. Mc Donalds does not make ANY money by not withholding federal taxes! They don't keep any money! You actually get the money, when they don't withhold taxes then you have more on your paycheck! When they withhold taxes they have to send it into the IRS. Complaining to the IRS will get you laughed at! Every business in the United States HAS to follow the TAX LAWS! It is illegal to do otherwise. You, as the employee, are responsible as to know what is on your paystub and to act accordingly! Blaming the company is foolish!
Companies have to take out taxes according to the tax laws, in effect last year! Laws have changed for 2011. Taxes are taken out according to how much you make. The amount taken out was reduced as part of the recovery stimulus. In other words, instead of paying money to the government each paycheck, you instead was able to keep it, but because of that, if you did make too much throughout the year, you were responsible to pay your share of the taxes. Considering that you did not have any money withheld, tells me that you may be able to claim some credits to reduce your tax liability. Also, you are eligible for the "make work pay" credit which is $400.00, so that will reduce your tax liability by that amount at least. I believe that the stimulus ended, so now you should be paying in the normal amount, which is what you are seeing on your current paystubs. In order to avoid having to pay in and to recieve a refund you should change your filing status or have some additional amounts taken out. It is not the companies fault! They have to follow the law!
If your pay rate didn't change, didn't you notice extra money in your pay check caused by them not taking out federal taxes? Just saying...
sevice and more
This McDonald Restaurant is very new. I like it because it's new. But, almost everytime I eat breakfast there, I dont get what I ordered. The clerk that takes my order cant speak english and cant understand english. This specific clerk was too busy watching a young girl walk away. He appeared to care less about the coustomers waiting. There is something wrong with their idea of working. Every employee that I seen is mexican and the man in charge is, too.
A lot of elderly people in my neigborhood eat there. And we were talking about the attitude
this Mcdonalds has.
2nd topic: They wash the sidewalk with soap and expect people to walk in the soap. There is not mat to wipe your feet on inside. THis is place that could break a bone if they fall.
I got no photo's to send you.
if you want, you can grow a pair of balls and tell them you didn't get the food you ordered, give that specific McDonalds time to improve itself, nothing is perfect at first and i seriously doubt its going to be up to your standards at a constant, but they send people over to see how the store is doing, if they see that there is a problem then they will fix it...it the mean time why dont you file a complaint or something? Make some calls, send some emails, or something...if it bugs you that much then you would take the initiative to try and make a difference right?
Most discussed complaints
Workers couldn't understand englishRecent comments about McDonald's company
Pies
Long John Silver's
463 reviews
KFC
3469 reviews
Auntie Anne's
28 reviews
Denny's
240 reviews
Popeyes
1324 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
McDonald's delivery service is a joke. 4 out of 5 times I have submitted an order online, not only did the food never arrive, they have passed my order all around to different branches and the phone line keeps 'cutting off' during my calls, call centre Supervisors or Managers are rude even though they know the system is screwed up and blame me the customer for incomplete address or information when it has all been uploaded. When I asked to whom it can be escalated to and I seek to speak to a person face to face, they said it is not allowed. Why not? I wonder. Is it because they know they run a disgraceful service which cannot see the light of day? If they are in the right, I am more than willing to meet up in person and hear what they have to say but no, in typical Malaysian style it is dealt with by hiding and hoping incompetencies will go away. Golden Arches' shareholders probably don't know or just don't really bother as it is typical to sweep things under the rugs. Malaysia will never get customer service.
Sandakan Mc Donald was the worst branch I ever encountered. They don't provide grape jam for breakfast, they hide all the sugar, creamer...everything, they charge on soft drink refill, keep customers waiting
to order for very long because the order staff and
preparing food staff are the same person. I arrived McD Sandakan today on 10.45am but reach my turn at 11am, they refuse to take in breakfast order anymore and I have to left because purposely bring kids to eat pancakes.
They also refuse to change order if we decided to order something else even we not yet finish ordering. They also cheated us that grape jam is chargeable 2 years ago when they stil providing. Even the nearest McD in Kota Kinabalu was way more better than Sandakan. Do you know that McD is an International chain stores, it is very disgraceful to run a chain stores business in such a lousy service and stingy way. Please look into the matter seriously and upgrade the standard back to international level. Attached was one of the very rude staff but upon complaining to in-house management, she even got promoted.
I want to complain regarding 1 of ur staff in Kelana jaya parkview mcdonalds. I when there yesterday during lunch time with my family and after i order i remember that the fish burger that i order i wanted them to cut into 2..so i told the lady who took my order ..and she strat to make noisy n told loudy to the worker at the kitchen.fish burger potong dua..dia baru bagi tau..i have already said sorry but the staff start to show dour face n not happy abt it.. once she gave me the burger..i told her i already said sorry n she dont need to be so rude... then she complain to her workmate abt it that also infront of me loudly...wat kinda of customer service attitude is that.. i also ordered frozen coke but was given fanta frozen without telling me that the frozen coke need to be defroze or anything..when ask she never said sorry or anything.. she makes sour face with ladies but with guys..so friendly..the moment she saw me taking her picture..she start to act friendly to others...plz send her for customer service training and teach to be more polite to her customers..people are paying not eating for free...hope some action will be taken...i will attach her pic at the facebook..
I want to complain about the service at MC Donald at JUSCO Maluri. Order on 06/12/2014 2.02 pm. After that 2.16 pm called from MC Donald due to Taro pie finish, change to Oreo MC Flurry. 3 pm still not yet arrive so call to MC Donald. Then the staff told me just now NO STAFF ! 10 min will arrive. now 3.35 pm still not arrive yet, call again to MC Donald. Now staff told me just went out! Are that your MC Donald delivery service? This was second time already, when will improve your service? Staff rude, slow service, ice-cream melted, burger cold...
I use go to Mc Donalds 3 or 4 times a month and would like to highlight on the slow service. Fast food means fast service and I finding its getting bad to worst. I went nearby my house Mc D at Kg Jawa Klang near to Giant last week and this week. I always order Value Meal and that only need less than 5 mins to serve a customer but it take at least 15 min to get my order. Once I place my order the cashier ask me to pay and wait at the corner and start taking next order. Don't you think it will be better clear the first customer by giving the food and than go for the next customer. This need to change or else you can start losing customers as you can see burger king burger also equivalent to Mc D and it won't take a much time customer always can go for next option. Mc D need to train crews how to deal with customers by good public relation and hospitality. Please make improvement for better service and this also good for the business by making customer happy
By concern customer
I am really put off by the cashiers of Mac Donalds Api-Api Centre, Kota Kinabalu.
1. The first time I waited for more than 5 minutes at an empty line not knowing that the counter is closed (there wasn't any indication). I thought the cashiers were just busy preparing food for customers. Until one of the helpers (not a cashier) requested me to cue in line! and then the cashier who served me was not friendly. I wowed not to go back to that outlet! Very unprofessional.
2. After a few months forgetting or rather forgiving the unfriendly treatment, I went back to the same outlet, and the cashier was still unfriendly. No smiles, as if I am asking for free services. She didn't ask me if I wanted regular or large coffee, and just assumed I wanted a regular. (ended she had to change) I wonder what happened to the regular she prepared. She sounded so impatient that I refrained from ordering a second set, and she said "enjoy your meal" so fast as if to chase me away. I actually drove 20 minutes to that outlet to buy a latte but was told the coffee counter opens only at 7am! I was so disappointed.
I suggest that Mac Donalds refresh the customer service courses to remind and teach staff to be more friendly and polite. At the current attitude, they are keeping customers away. I will not go back to that outlet again!
on 14-05-2014 around 1.55am order spicy chicken and filet o fish, after 10 minit pandah mewah cheras customer service call back tell me spicy chicken sold out, i just tell staff y i everytime order also call back then say sold out but at website is availble, manager call back also say sold out then let me know the reason is too much customer order then i just tell if 24 hour shop need keep enough stock, this month i order spicy chicken around few time but also reject order, last call for 1 girl customer service around 2 am then say staff misstake actually got stock, then regular customer order then need to cheat ?i also know staff at madonal keep the stock cos after work can bring back the food, delivery also got some problem, coca-cola send to my home ice changer to water already, then food also cool, we customer spend money buy food then eat like no quality food, dun forget we need pay more RM3 delivery fee, price also high more with we at madonal shop, very disappointed manger also too lousy, dont know how to mange pandan mewah this madonal, last my email is marco14349693@yahoo.com any problem and resulf pls contact me thx alot
McDonald's Taman Connought
Lot 18113, Jalan Cendikiawan
Mukim Petaling
Kuala Lumpur
Tel : [protected]
Fax : [protected]
ON 15 MARCH 2014 9.P.M+ AFTER MY WIFE DRINK MCDONALS CAPPUCINO MAKE BY A CHINESE MCDONALS STAFF .MY WIFE vomiting and diarrhoea.I WANT COMPLAINT !HOPE U GUYS TAKE ACTIONS .
McDonald's Puchong Gateway - Staffs are noisy, Manager is even noisier. Many customers are annoyed but no one has said anything yet. Please look into this ASAP.
COMPLAINT!
Approximately 2300 Hrs on 16.01.2014 When my friend and I were taking a meal at "MCDONALD JALAN BUKIT BINTANG, KUALAMPUR .I had a bag beside me on the chair
.WHEN we finished our meal, we left the MCDONALD and I forgot to take my bag.While we were on our way back to our hotel, that was within 10 minutes of leaving i
realised that i had forgotted my bag in the MCDONALD restaurant.when we went back there i didn't find my bag there, so i asked the manager if he would have found my
bag there but he said nobody found my bag.one staff working there said that he saw my bag for sometime lying there but after sometime somebody took it.so i asked the
manager that if he can see the CCTV andtell me something about like who took my bag, he asked me to file an FIR report first.but even when i filed an FIR report he
said that he didn't had the password ofCCTV with him and promised me that he will definitely let me see the CCTV the next day.but when i went the other day he
answered the same that he didn't had the password with a rude tone and said me to come after 2-3 days .HE knew that i would have leave MALAYSIA till then.I also told
him that i had my passport in the bag then also in a rude tone he asked me to leave and to come after 2-3 days..i was very dissapointed as i had my passport, my
I-PAD, ect in my bag so i had to suffer alot to go back to INDIA.All I just wanted was to see the cctv but it looked like they were not ready to show it even after i
had the FIR report with me.
SO I AM WRITING THIS COMPLAINT TO MCDONALDS IF YOU CAN HELP ME AND SEND ME THE COPY OF THE CCTV OF THAT DATE AND THE SPECIFIED TIME.
KINDLY RESPOND TO THIS COMPLAINT...
NAME:AYUSH PANGORIA, CONTACT NO.+[protected], PLACE:45, A BELI ROAD NEW KATRA, ALLAHABAD, INDIA.