McAfee – Page 8

Called Customer Support on July 20,2022 regarding cancellation and refund for 2 subscriptions. The amounts were $129.99 paid on June 30, 2022 and $54.99 paid on July 16, 2022. After about 10 minutes on hold, someone came on the line, asked a bunch of useless questions, took my phone number to callback in case the call gets disconnected. After a few minutes, hang up on me! And never called back.

I called again and this time spoke to someone else. This time also it took like 10 minutes for someone to connect. Again, told the entire case and requested refunds. Guess what, this guy also disconnected after a few minutes!

Soon after, received 2 emails. One titled "Service Request # 1-[protected] has been resolved" but nowhere it would say if the refund has been made. The second email with a similar title "Service Request # 1-[protected] has been resolved".

Today, July 22, 2022 called again or rather tried to call twice - each time waited good 15 minutes for someone to connect - but no one picked up.

This company's website does not provide any email address we can send emails to. All their own emails come from unmonitored emails and you can't respond to them!

I turned OFF my auto renewal and now they won't let me remove my credit card from my account.

Mcafee is a SCAM - BIG TIME!

Beware of such scammers.

McAfee withdrew 129.99 from my bank account just prior to May 31, 2022. This was in reference to an unexpected auto renewal for an anti-virus product.

On May 31, 2022 I called the customer service #[protected] explaining the situation. I spoke to the agent who told me he would see to it my refund was taken care of and he provided me with a case code of 1-[protected].

On June 2, 2022 I called back and spoke with an agent identified as "Neal". He told me he would look into the matter. He gave me a case code of CS3026895046. He put me on hold and never returned to the phone.

On June 6, 2022, I recontacted the customer service phone and spoke with an agent named "George" who told me that he would see to it that my refund would be sent to me by mail and that it should arrive within three weeks. He provided the case code of 1-[protected].

After waiting three weeks and no check arriving, On June 29, 2022, I called the customer service line again and spoke wo an agent identified as Joe who told me that payment had been made on June 5th 2022. He then made the statement that my bank had refuse to accept the refund. He had no specific info as to where these funds were to have gone. He said he was placing the case in Escalation and provided me with a case code of 1-[protected]. He said that a supervisor would call me within three days. This never happened.

I called again on July 5, 2022. I spoke to an agent identified as Gustavo Gabrial. he told me he had spoken to his manager who would be calling me back within 24-72 hours. He gave me a case code of 1-[protected]. I did not get a call back from anyone.

I called again on July 7, 2022. I spoke with Francisco, he also said they would place this matter in escalation. Case code 1-[protected]. He would not allow me to speak with his supervisor and that the supervisor would call me back. This did not happen.

On July 11, 2022 I called again and was told the refund had been denied by the bank. I was told the check issued was CK# [protected]. . The case code was still 1-[protected].

It is now July 18, 2022 and this situation is still not resolved. I have no faith in speaking to anyone in customer service. All I get is a promise and a case code and no action.

I just want to publicly complain about the unrelenting attempts to get me to sign up for their antivirus software, including sending me a phony invoice today stating I have been charged for an order never made. See below:

This email Confirms McAfee Order To: [protected]@Verizon.net

This email contains important information about your order. Please

save it for your future reference.

Billing Details:

Date:07.07.2022

Order ID: MCA-- FTY4809-FR4884

Item: McAfee Total Protection

Qty: 1

Duration: 3 Years

Amount: 499.00 USD

Such unscrupulous action deserves condemnation.

Rob Hoover

CS2971329634 (Invoice) 104.99

I cancelled this renewal and was to get a refund in 5-7 days. I have yet to get this refund.

Also, I have coverage through T Mobile, and would like a refund for any monies that they are covering and I have paid

Please send refund immediately, I do not have the same bank acct therefore you will need to send a check to:

Gina Ratcliff

1151 Eden Terrace

Rock Hill SC 29730

$439.99 for software that will not work on my computer. I did not even have it in the first place, let alone a renewal.

I did phone [protected] but not sure it is being resolved.

They seemed to think it was my fault.

Devastating if it goes through. Just getting by right now. This will put me under.

Notice date: 6/24/2022

Notice type: renewal

Type: 3 year renewal

Price $439.99

More important is HOW it happened even if resolved. What else is lurking in the shadows?

Is it something in my past, that I had, but did not renew and is now reactivated. Can they raise the dead?

Better yet, who benefits. Follow the money, Mcafee.

I always thought they were a decent company by reputation.

I have been contacting McAfee in an effort to get my subscription cancelled, but I am getting nowhere.

I have received another subscription renewal notice, despite my instruction to cancel the subscription.

The customer support site seems to be stuck on Italian only as a communication option. Very strange!

The invoice number is CS3045080173, and the charge was for £99 via my credit card.

I have finally contacted my bank to put them in the picture.

The laptop that was covered by McAfee, is now no longer owned by me, and that has been the case for some time.

This is the third attempt to get a response from McAfee. ( first attempt some weeks ago; second and third attempts, today.)

Please can you help?

Thank you.

Regards,

Warren Sharrock

The software keep changing my default search engine to yahoo, without any request to do so. I delete it from my search engine options and change the default to another search engine but every time I tun on my laptop it has changed back.

I want to virus protection, I do not want or need you to interfere with my laptop in any other way. I have followed your instructions to stop this happening multiple times.

On new year's eve, my brand-new macbook, covered by mcafee total protection, got a trojan horse on it through my daughter's computer. I took everyone's devices & shut them down. It was too late, my data was on the dark web. After spending a week on the phone with india, they problem was still not resolved, so I kept checking in and finally someone admitted that they cannot keep up with apple technology and that they would call me back, which they never did. In the middle of my new year, despite having an active subscription until 11/2022, their system forced me to purchase an additional three years of service. I contacted them on 5/21/2022 and told them that I had enough and that I wanted a full refund, but that doesn't meet their policy. Now i'm disputing all the charges and reporting them everywhere I can. They are about to get sued also. We use malwarebytes. And I have proton vpn for extra security.

Will Not Load on my computer, I do need HELP!

Good Afternoon,

I purchased McAfee® Total Protection - 3 Devices over 1 year ago. It has recently come to my attention after experiencing issues with my computer that Mcafee has not been protecting my computer and instead stated for the past 384 days that the trial has expired. Only once I spoke to your customer service did they reconfigure it so that it was working. I would like to be refunded for this period as I was paying for MacAfee to protect 3 devices for me yet it protected non, I did not get the service I paid for and my computer suffered as a result.

My account is under the email address: jack.[protected]@gmail.com

Information regarding what happened should be under my previous support ticket.

Regards

Jack

A person claimed he was calling on behalf of MacAfee. I had answered an email about renewing our subscription to MacAfee. I fell for this person's ruse. I said I did not want to renew and from there I got caught up in a long conversation. Somehow this person got our checking account # and was taking money out of our Heloc loan and transferring it to our checking. From there he tried to take out $50,000 the first time and $100,000 the second time. I contacted our credit union where we do our banking and their risk management department got involved and trying to make sure this person does not do this again and trying to find out who he is.

I thought you would like to know that he claimed he was calling from the BBB.

This was a scary experience for me. I believe he did not have anything to do with the BBB.

Hello, I bought a McAfee subscription over a year ago, on a laptop that no longer works. McAfee have debited my card for an Auto-renewal subscription. When trying to contact them, I cannot. Its impossible. Their webchat doesn't work, their phone number online is only a USA number & I live in Ireland. €80.00 is a weeks worth of food in my house, unbelievable!

We cancelled our subscription with McAfee a loooooong time ago. Now we have Macs and don't need it. For years we've received dire warnings about our subscription about to expire, sometimes weekly, sometimes daily. Emails requesting them to cancel us, requests to unsubscribe from emails, ignoring the emails - nothing worked. The most recent email last week said, If you did not renew your membership, your account will be closed within 48 hours. So what did they do? They charged us 399.99 for another subscription/membership. When I got the email saying we owed 399.99, there was a phone number to call to cancel, which I did immediately. I could not understand the person on the phone, asked for his supervisor. His speaking was worse. Asked to speak to an American so I could understand 'em. He said he would try to cancel from his end and hung up.

This is a very stright forward case by mcafee charging my credit card and using my information to renew a service I had in the past and does not require at this point in time I have not requested a subscription renewal for [protected]

I have received e-mails from McAfee starting May 19 2022 I called the service number and was told I would have to do several things to cancel security services I never ordered. I answered e-mails. The e-mails I've replied to--to several different addresses, are responded to with: "Sorry it didn't work out." or, "On vacation."

I hope McAfee will quit trying this.

Received an email informing will be charged 499.00 for continuing services. I've never ordered services to the best of my knowledge. I will attach a copy of the email I received today.

I purchased a McAfee AntiVirus 1 year subscription card, which has a 25-digit product key. By taking/calling McAfee free support help I was going to have this McAfee security product downloaded on my 2nd laptop at my home.

So, I called the McAfee free support help ph. #[protected], and asked support person to help me remotely to download this AntiVirus on my laptop. Then support person said to me to type "support. me". I did that. Then support person asked me to give the 25-digit product code. In order to do that, I scratched off this product key on this card. And surprisingly noticed that a total of 3 characters were half erased or semi-legible. So, I couldn't provide correctly this 25-digit code to the support person. I guessed those 3 digits and provided the full code. The support person said that it is incorrect code. I asked the support person to help me give those 3 digits. The support person couldn't help. These are the 4th digit & 7th digit from the beginning and 4th digit from the last. Please see listed below the incomplete 25 digit code. If McAfee helps me provide these 3 erased/semi-legible codes then I can use this card, otherwise, I would be loosing my money of purchasing this card. The info. about me is as follows:

Name: Rasik Desai, I live outside of Philadelphia area. Cell Ph. [protected], email: [protected]@yahoo.com. If someone from McAfee support can contact me by ph. or email and provide me these 3 digits, that would be a great help. The incomplete 25 digit key is as follows:

"G2F 6-6 UES-GDQY6-K3E96-A 2MM". As I have said above, the 4th & 7th digits are missing from the beginning, and 4th digit from the last.

I get emails from McAfee services. I never remember signing up, but in any case, have requested they unsubscribe me about 10 times over the past couple months! After hitting the unsubscribe button, I get the message saying "successfully unsubscribed" then I continue to get their emails. The fact that they continue to harass me, with threatening "your device has been infected!" messages is extremely frustrating, and makes me suspect them of deceptive/phishing practices. I will report to my attorney general if necessary.

I have been receiving on the average of twelve renewal offer emails per day from this company for at least a year. I've tried emailing them to cease but the emails were never replied to. I called the number I was given and it's always in India and they do nothing. I sent a letter to an address given, only to have the letter returned for "not deliverable as addressed". They have made it impossible to stop these harassing emails. One problem is the emails come from a different source every time so one "unsubscribe" takes care of that one but leaves countless others continuing to be sent. The only way to stop this, in my opinion, is to get the main office of McAfee to stop the emails. I truly hope you can help me with this problem.

I did NOT renew my service and it was NOT downloaded to my computer. I have been getting bills from Rockland Federal Trust since February for the software.

I do NOT even have Rockland Federal Trust anymore and haven't for a few years. They tell me McAfee has to reverse the charges. I have called and spoken to them twice and they tell me they will take care of it. Today I got 2 bills from Rockland saying I am responsible.

When I last spoke to McAfee he promised me it would be resolved in 3 -7 days and it has NOT. He gave me a reference number of 1-[protected]. I have tried to call 5 times today to [protected] and it says it is out of my area.

PLEASE HELP ME,

Sandra L. Pendergast

21 Sanborn St #7

Reading, MA 01867

[protected]