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CB Antivirus Software McAfee
McAfee

McAfee review: Automatic (ghost) renewal

A
Author of the review
9:54 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Received an email about an upcoming $479.00 debit from McAfee Security, a name I haven't seen in years. It must be a scam, I thought. Two days later, they had my money. Here is the history: Summary of recent McAfee service records for your reference:
Summary of recent McAfee service records for your reference
Monday Jan 5, 2026 ⋅ 6:30pm – 7:30pm (Central European Time - Berlin)

PayPal

Dear Customer
Just a quick heads up: Your subscription with McAfee is scheduled to renew today, with $479.00 set to be debited from your account. You'll see the deducted amount on your A/C statement within the next 24 hours.

If this seems unauthorized or you wish to cancel the subscription, please reach out to our billing department at your earliest convenience. Here at: +1 805 362 9339

We're here to assist!

Order Date: January 05, 2026

Customer ID: QQ6601

Invoice NO: PPT-33022

Product Code: McPP22881

Item Name: McAfee Pc Protection

Quantity: 01

Price: $479

If you did not authorize this payment, you have a 24-hour window to cancel and receive an immediate refund on your annual subscription. Please contact our customer support team for assistance.

Call Helpline: +1 805 362 9339

Please do not reply to this email. For further assistance, call the helpline number.
Guests
(Guest list has been hidden at organizer's request)
+
Tried cancelling the ‘alleged’ subscription on their official site only to learn of a required cost of $29.95 to do so.
+

McAfee.com
Reset Password
Enter your email to receive password reset instructions
If an account with that email exists, a reset link has been sent to your inbox.
Email: [protected]@gmx.com
I sent the request TWICE!
NO RESET PASSWORD EMAIL WAS EVER RECEIVED because I DO NOT have an account with them. They knew where to send the bill, but not the request for a new password change link, because I do not have an account with them.

Claimed loss: $479.00

Desired outcome: Full Refund.

Confidential Information Hidden: This section contains confidential information visible to verified McAfee representatives only. If you are affiliated with McAfee, please claim your business to access these details.

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McAfee Category
McAfee is ranked 2 among 18 companies in the Antivirus Software category
#01 Kaspersky Lab Kaspersky Lab #02 McAfee McAfee #03 Trend Micro Trend Micro #04 Avast Software Avast Software #05 Norton Norton

Most discussed McAfee complaints

do not wish your protection any more
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