Maytag

I just replaced my Maytag Neptune, 2001, after years of BAD performance. My husband bought them for me (dryer too) thinking what a great investment they would be.

I started noticing odor right away, & my clothes never seemed to be clean.I cannot tell you how many times, I had to wash a load 3 times to get it clean. We purchased the machines at Home depot in Ellsworth Maine. A few times the machine leaked, & it smelled like it was burning.

A local repair man told me it was not worth fixing. I am glad to have an inexpensive regular washer, I have had smelly laundry way too long. Maytag owes us.

Maytag is now owned by Whirlpool! Wirlpool sucks. Maytag use to be great. It's a lie that Whirlpool is still claiming these products as Maytags!

I'm a single mom, after 10 years my Maytag dishwasher racks were rusted out and the tines all missing, but the thing still washed beautifully. I called to see if I could just purchast new racks. Indeed I could and with a discount since I would be buying both racks, it would be only $300! Yippee! SO, I went to purchase a new dishwasher for $450 and with rebates, it was down to $400. Being single and no job at the moment, I decided I could uninstall old one and re-install new one, giving them my old one to haul off. I installed it fine, it didn't fill with water... I let it go for a couple weeks because I just moved and I figured I must have done something wrong and felt it might take me awhile again to undo everything. SO, when I finally had some time, I did, and everything appeared to be installed properly. Still didn't fill with water. SO I called them and they set up an appliance repair man to come out. He finally did and after 30 minutes or more of trouble shooting said it's the appliance, and he'd order parts and come back out when the parts got in.
I got the appliance on 9/28/10 to my house, it was now 10/19! I called Home Depot where I bought it and they said they would just deliver me a new one on Thursday, but I would have to uninstall the lemon and reinstall the new one again. I called Maytag/Whirlpool and asked them if they would please do the installation free of charge so I don't have to go thru this again. She talked to her supervisor and came back with : "We don't do that." I said, " Oh, you send out lemons that don't work, but you won't install to make sure it's not a lemon this time?" She said." Mam, you chose to install it yourself! All our dishwasher aren't lemons" I said, " Well if you didn't send out lemons, I wouldn't be on the phone to you right now! I think you owe it to your company to do this installation! If they aren't all lemons, it shouldn't be a problem." But she said no again. SO here I am, I am telling you there is NO such thing as customer service with these guys. They dont' care about their name, they aren't Maytag, they just as soon sell their whirlpools I guess! I wont be buying either and I'm debating if I should go back down there and see what else I can buy instead. THis really sucks! If I go through with installing this next one, and it's a lemon, I'm going to be spit fire mad!

We bought a new, very top-of-the-line Maytag dishwasher in April of 2003. Nothing but problems since. Maytag (and now owner Whirlpool) REFUSE to replace this lemon. And, please, stop sending out stinkly repairmen who are smokers! Ugh! They smell like death and stink up my home!

No more Maytag, Whirlpool, Jenn Air, KitchenAid or any other Whirlpool-owned products. NEVER AGAIN!

Maytag Washer customer service is no better. I have been without a washing machine for 4 weeks and my recalled part has yet to arrive. They did finally answer (a human) and assure me that they would re-send the part, which will take another week to arrive. Do NOT by anything Maytag. The think the Maytag man as fleed the country.

My recall experience was not exactly the same as those previously reported and the final result was excellent, but took time to get it done.

Thank you MAYTAG for your help.

I called the recall number, they verified my model number and provided a list of local recall repair providers. I selected the closest one and called them. I had to leave a message and eventually they called back. I was told I needed to produce the receipt to have the recall service performed. I again called the recall 800 number, but even after waiting over 30 minutes I was unable to get a "live" person. I hung up and looked up a general contact number from maytag.com and got a real person
within 2 or 3 minutes. I described my problem to this person, they looked up my serial number and said I didn't need my receipt. They ordered the recall repair kit and told me to contact a service facility when it arrived. I'm not sure how long it took, possibly 2 or 3 weeks. I did not call the same service facility. I selected one I was familiar with that was not as close.
THEY did not give me any BS, were very polite and performed the recall service the same week! It consisted of completely replacing the door with everything inside of it, plus a complete wiring harness and door gasket. It has worked perfectly ever since and I am completely satisfied with the final results.

I do think Maytag had a problem with their Recall 800 number.
Apparently it was unable to process the volume of calls they were constantly receiving and I'm sure they have learned from this oversight.

We bought a MDBH975AWB dishwasher August 2006 and it has been broken more than fixed. The last break was November 23 and am still waiting on the part to come in and the dishwasher to be fixed. Again, I will not have a dishwasher for all of our Christmas company. I actually have used the dishwasher less time than I've been able to use it. Supposedly the panel keeps going out (3 times now). The contract repair person is giving us the run around as well as directly called Maytag. This is my first and LAST MAYTAG PRODUCT! I will never own another Maytag. They are useless as well as the people who stand behind them.

We had the recall performed, then shortly there after the dishwasher quit working. After several weeks of attempting to get Mr. Appliance, the “authorized repair company”, to come out and look at the dishwasher, according to the same people who did the recall work the new defect is “not related”. We tried dealing with Maytag and Whirlpool and got nothing but a run around. Today we called Jessica Belmontes @ [protected] in the Maytag Executive Offices, once again we got nothing but a run around, absolutely NO help. My message to anyone who will listen is avoid Whirlpool / Maytag like the plague. They should be forced to take their Maytag repair commercial off the air.

I will never in my life buy a Maytag again! The customer service is despicable if not criminal. They think they can get off the hook by telling us to "just not use the dishwasher". Well, I did not spend hundreds of dollars to wash my dishes by hand! Furthermore it's been proven that you cannot get the water hot enough (without a dishwasher) to get your dishes clean enough to eat off safely. Most cases of the flu are not flu at all but illness from eating from unclean plates. When I spoke to a supervisor at Maytag she could not care less that I can't use my other kitchen appliances if I turn off the circuit breaker so now I won't sleep nights worrying my house will catch on fire in my sleep! She said it would be approximately 3-4 weeks to get it fixed or I could have a $75. voucher to buy a new one. When was the last time you saw a brand new dishwasher for $75.00! If anyone out there is interested in joining me in a class action suit against Maytag, please e-mail me at kllooolis@aol.com.

I will never buy another Maytag product. I have a three year old dishwasher that has been plagued with problems since I bought it. I am also having trouble with my Maytag washin machine , trying to find a reliable service man is a joke , the Maytag Service Repairman is definitiely a myth. It is too bad that Maytag was fallen so far in quality and service. I was once a loyal buyer - no more!

Forget about the Maytag repairman, he is only an illusion. Now the next illusory item brought forth by the think-tanks and powers that be which rule Maytag (Whirlpool) is the management and organization of its DISHWASHER RECALL campaign. Just as false as the Maytag repairman, but not nearly as nostalgic, this once glorious company whose products have once meant quality are now littering the unsuspecting public with appliances that pose severe fire hazards in the households which they are kept and frequently used. The new grand fictional scheme offered up by Mayt...er, Whirlpool are the supervisors who are at this present time handling the recall claims of these hazardous appliances. Whirlpool has outsourced this recall agents/supervisors/escalation team to call centers throughout the country. One of these such places is West Corporation, a call center that places people with only three days of training directly on to the phones in order to fool the public into believing they are the Recall escalation supervisors. First of all this is quite far from being a supervisory position because the only thing they are supervising are the PC monitors with carefully phrased scripting. Now talk about fictitious!

Same story. It's been six weeks, three emails, and a phone call and I still don't have the required part to repair the recall issue. None of the contacted people have any knowledge of how to resolve the issue or who I should contact to help.

This company has expressed absolutely no regrets about the defective dishwasher or the inconvenience of simply not using it (or having my home and family endangered by the thing).

Yup, I, too am frustrated and will avoid Maytag products in the future.

Maytag Dishwasher Model MDB9100AWW

Purchased 7 years ago, recommended top 5 dishwashers by Canadian Consumer Report for cleaning ability, dollar value etc. The reason it got such good ratings for cleaning is because it has a very low volume capacity for dishes to the point of almost ridiculous. Two of us fill it daily! Today I'm shopping for a new dishwasher (7 yrs. later) because the lower rack needs replacing due to the coating peeling off ($150.00) and the electronic panel is fried ($150.00+) and the unit no longer works.

I "used" to be a Maytag fan.

I have had the same abysmal lack of service from Maytag and my local service company. The recall was performed Feb. 20, but following installation of the recall kit - service technician was unable to restart my dishwasher. He promised, and indeed supposedly ordered while still in my home, a new motor; motor was to be sent to me and installed at no cost when I rescheduled service. You might guess I have received no motor, no one at the local company knows anything about this situation, no one at Maytag knows about this situation; furthermore, neither company (General Service Co. of San Antonio, TX, or Maytag) seems to care one iota. I have been without a dishwasher for well over one month with absolutely no hope that this will be straightened out by Maytag. In fact, after dozens of calls and a detailed chart of my chronology which I sent certified mail to Maytag's Customer Service address in Cleveland, TN, I get angrier and angrier; the situation gets murkier and murkier. To add insult to injury, I received a few days ago, another recall repair kit by FedEx... not the part I need. When my certified mail to Maytag apparently elicited a phone call from someone (Amanda) yesterday, she informed me that General Service Co. did not have any record of servicing my house. DUH. That is the problem. I have an installed recall part in my dishwasher - which I did not order nor install by myself! And yet, my dishwasher is not working. All I want is for my dishwasher to work as it did before it was serviced! I will NEVER buy another Maytag product of any kind ever, ever, ever, ever, ever. And I will advise everyone I know to do the same. At this point, I feel there is no recourse but to tear this out and get another machine. But I am not happy about it!

Beware of this recall and stay away from Whirlpool-Maytag.

I will never buy a Maytag (Whirlpool or any of its associated brand names) again.

The repairmen came five times to my house. On the first visit, they had no idea what to do with the recall parts. They asked to take them and the instructions back to the shop to study. They returned and took an hour and a half to install the recall "fix" and in the process blew the previously functioning dishwasher's switches because they wired it incorrectly.

It is almost two months and I still don't have a functioning dishwasher.

I made about a dozen phone calls to Maytag; sent letters to Whirlpool Corporation (without a hint of a reply). I have had five visits from Maytag repairmen (and they claim in their ads that he never has to go out), and I'm still washing dishes by hand. I wouldn't let the original repairmen back in my home, and asked for a new repairman (who is still hampered by Maytag's "backordered" part). Since mid-February Maytag has been telling me that the part had to be backordered.

How can a major corporation not have parts or quick access to parts to repair its own products? Why should a consumer pay for appliances that are defectively designed or don't function at all? From the negative complaints about Maytag-Whirlpool that I'm seeing on the internet and in the media, the Maytag repairman won't be coming out often, as there won't be that many of their products out there to repair. Her certainly won't be coming to my house.

Stay clear of Whirlpool--a lot of junk appliances made in Mexico.

I have a Matag dishwasher that has been recalled. It has been found that it will catch on fire if you have used a liquid rinse agent. I followed their instructions to a T and I am still washing my dishes by hand many weeks later. I cannot use the dishwasher for fear that it will burn my house down, the parts to solve the problem are on backorder and who knows when they will be in, and the final solution is a $75 voucher for another "piece of Maytag (Whirlpool) junk" which might cost me as much as $500. A word to the wise, Stay away from Maytag, Whirlpool, Amana, Kitchen Aide! They could care less that I bought a product in good faith and I cannot use it. I am stuck. Garbage, just Garbage!

Wow, I guess I got a good set too! I bought matching Performa washer and gas dryer set back in 2005 (branded as Amana but they are obviously Maytag Performa machines) and they've been nothing but reliable and wonderful. I've got them both leveled on the concrete basement floor and they don't budge or make any noise, been running for 10 years without so much as a hiccup. Probably shouldn't tempt fate but they are every bit as reliable as my old A-606 washer and DG-606 dryer that I used to have.

No matter the type of articles, the weight of the articles or how carefully it is loaded (and reloaded mid cycle) it runs out of balance and must be reloaded constantly. Pain in the buttox.It has always done this since we purchased it.

Buying all new appliances. In the past always purchased Maytag, but never again. Our washer is always dancing across the laundry room floor no matter how carefully we load it. Maytag response was to defend the product rather than acknowledge that it was a design fault. Even the most basic of washers should work properly. We did not want something with a lot of bells and whistles, but did expect that it would work without babysitting it.

Hokey Pokey describes it. Our Performa dances, too, even on the gentle cycle. We figured we'd let it bang itself to death and buy a real washer.

I guess I got a good set. Bought performa washer and dryer 13 years ago. Three months ago replaced the belt in the washer and put a thermo fuse in the dryer. Less than 1 hour of my time and $45 in parts. No complaints here.

I cannot get a repairman to touch my maytag performa because the serial number has worn out and they said that it would be too much trouble. Sears said it was the transmission and another repair business has not even bothered to follow-up with me.Called the maytag number from the website and was told that I would have to pay for the part even if it was the wrong part. I am so disappointed.

Hello Mr. Parks. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

Man, I think we should start a class action suit against Maytag Performa--I have the same problems as all you other folks.
I dreamed of owning a Magtag, the repairman never had anything to do! My Maytag jumps all over the second floor washroom and had driven us crazy--making the drain pipes leak on the ceiling. Let's get a good lawyer!

Same thing...I bought a Performa set 4 1/2 years ago and they have worked great up until the last few days. The washer will fill up, try to engage the spin cycle and quit, leaving me with a washer full of water. After I let it sit for several minutes, it would sometimes kick in and sometimes it wouldn't. I read several forums and they all seem to point to Maytag "slapping" them together. I called Maytag and they have the rudest customer service and didn't care whether I fixed it or not. Shame on them, I'll never buy another Maytag product. I am debating on replacing the motor or hauling the thing to the scrap yard. Hope this helps...

Less than 2 yrs with a Performa ...stops in middle of cycle, open shut open shut lid until it catches
Then suddenly it doesnt anymore and ur stuck with wet clothes and a washer full of water..SUCKS

My Maytag French Door MFI2568AES refrigerator now has the flashing control panel lights and constant cycling ice dispenser door problem. I guess I've been luckier than most after reading the 100's of comments on this site as my unit is about 12 years old. I certainly don't want to replace refrigerator for a defective circuit board issue that has been known about since 2007 or so. Alarming is the info that replacement boards are not available.

I’ve had the same problem with our Maytag French fridge freezer since I got it home. Contacting the retailer and Maytag resulted in exactly nothing. The ice maker (occasional ice maker) makes ice when it feels like it. Then it makes no ice for days. Or weeks. Then there’s a wonderful sound of the solenoid allowing water into the ice maker and we know we can have a gin and tonic in a few hours. We’ve had it for a year and recently, for the first time, the ice maker actually produced enough ice for more than two drinks - it did this every day for five days. That was two weeks ago. It hasn’t made ice since. The irony is that I bought the Maytag specifically for the ice-making function as it was to replace our fourteen-year-old Samsung that produced at least a champagne bucketful of ice per day and cost a fraction of the price. We now have to buy ice...

Ice maker on 3 yr old Maytag french door bottom refrigerator stopped working yesterday. Not a happy Maytag customer! The old Whirlpool worked fine for years with only one repair.

Do you people think I or anyone else will consider for even a minute buying a Maytag appliance after being inundated with stupid 30 second videos of the New Maytag Man impersonating appliances to the tune of Colonel Boogies March or Boy George's "I'll tumble for you " ?

Fools you are, , , , Fools we are not ! !

Our fridge is much older this now being 2016. I feel lucky that it asted this long without the errant and insane flapping of the ice door and strobe light panel display. Our first experience occured two weeks ago with the mostnrecent at 3:00 a.m. night before last. We had a 5 yr extended warranty on this unit and I have alralready replaced the light display myself about 2yrs ago. I doubt that MAytag will help us since the fridge is now 8 yrs old but the answer is always mo unless you ask. Stay tuned
..

My 4-year-old 3-door Maytag refrigerator experienced same problems as other customers: Blinking lights, groaning sounds, off for two days, on for a couple of hours, off again. A call to Maytag/Whirlpool convinced me to buy the Repair +1 warranty for more than $350. No service available for one week. (Thank God we had a relic of an Amana in the garage.) Repair man determined it was an internal electrical problem and he could not fix it. Then he offered to take my Maytag away and move the Amana from the garage into my kitchen. I said I wanted to keep some of the parts (which I found online sell for $200 to $300). Oh, no, he was not interested in "helping" me if he could not have the whole refrigerator, claiming he intended to use it to teach young refrigerator technicians. ARE YOU KIDDING? He wanted my "unfixable" refrigerator so he could sell the parts! Then the call came from the warranty folks informing me that they'd refund what I'd paid for the warranty … but that I had nothing more coming. Well, thanks for nothing, Maytag! That was the last Maytag/Whirlpool appliance that I will ever purchase. Meanwhile, I gave my unfixable Maytag to a neighbor who is researching the problem, and I'll bet he'll figure out how to fix it.

Wow, I am shocked to hear all the complaints about the Maytag Quiet 200 dishwasher. Mine is old and works so well. I have very hard water but have never had a problem. It is starting to run a little loud so have been looking at where I can get one exactly like it. I have never had a dishwasher that works so well! I love mine

has any had a problem with the cycle taking 3-4 hrs to complete ?

I totally agree with the comments above. We bought Maytag products including the frig, stove, and dishwasher; and had nothing but trouble with all of them similar to what is already described. Went to look up how to fix the broken handle on the dishwasher and saw this. Also, we regret buying the SEARS front loader washing machine. Mold, slime, door issues, pump bad, bearings out, and oh that smell.

Ours broke after only three months. It was fixed under warranty. But then more problems started: The handle is cheap plastic and broke several times. Now it leaks water and doesn't wash the dishes. It probably doesn't pay to get this piece of junk fixed again. Time for a new brand.

thanks all! will be stayin g away from mytag appliances from here on. i thought they were the best!

Well I bought the Maytag Quiet Series 200 dishwasher at Leon's after looking at the Consumers Reports site. They gave it acceptable rating, so on July 29, 2007, I bit the bullet and spent $568.86. It worked fine for the first year. Then the handle broke. I was blaming my wife for forcing it. I probably should apologize to her about that since a lot of people have had this issue. I called to get a replacement . It would have cost over a $100 to get a new assembly. I thought since I can still open and close it, I would not repair it. On Sept 17, 2010 with had heater element repaired at no charge because of the issue with fires reported. A week ago it started making a huge amount of noise and my wife was complaining about how loud it was and how it was leaking onto the kitchen floor. Of course when I tried it, there was nothing out of the ordinary noise wise and it was not leaking on the floor? Last night however I ran a load of dishes and went to bed as I usually do. Big mistake. I woke up this morning and went downstairs to put a load of laundry in. I stepped into a puddle of water on my way to the laundry machine. There was water sitting on the top of the washing machine and the ceiling tiles above it were dripping. It sits right below where the dishwasher sits upstairs. I wiped up the mess and went to the kitchen. Floor near dishwasher covered in water. Wiped it up. Took the float off and cleaned it and reinstalled it. Tried to start another cycle. The water started to pour out of dishwasher again. I guess its time to buy another dishwasher but I don't think it will be a Maytag this time.

I have a Maytag Quiet Series 200 dish washer . Today my wife try to open the door to access the dishes. Surprise to her that the handle is broken. Can't open the door at all ! How in the world can you order the parts to fix it if that door can't open? Yes dishes are full of grimes if you don't HAND wash it first. And I thought it was just my family's dishes needs that extra TLC before the dish goes in. Well I am going to pry the handle to open it or just trash it.

We have the 200 series dishwasher. Upon initial installation, the bottom does not completely drain. The water does not get hot, even with our water heater on full tilt, and with the high heat setting applied to the dishwasher. The only reason my dishes are hot when I open the door is the drying mechanism. I ran a large load the other day and it took damn near 2 hours to complete?!

Crap product. Going to buy a different make and model all together. Will not EVER deal with maytag dishwashers again.

We have a Maytag Series 200 and have replaced the handle 3 times and now will not start. Before that, would have to clean the dishes before putting in the dishwasher! What a piece of JUNK! Never again Maytag.

I have also been scammed by the company skybox, INC www.skybox.net

People who have also been scammed by www.skybox.net or Lanbox.net they are the same company. you can submmit your complain through the website of Attorney General of Florida http://myfloridalegal.com/contact in this site you can download the complain form and send it to the florida authorities in order to open an investigation. i have already sent this complain to them, but if we join our efforts they will probably take this situation more seriuosly.

you can also find some help here: http://www.ftc.gov/bcp/conline/pubs/credit/fcb.shtm
http://www.800helpfla.com/
www.co.miami-dade.fl.us/csd/

I have also been victim of fraud by this company skybox.net for the amount of 3013, 74 USD

Best Regards

Hever Castro

Two Technicians have come to my home and did not repair my Washing machine. I was told during the first visit that I was to order a part that they did not have in stock. I was suckered into paying $216 as a partial payment for parts that were unnecessary because wrong diagnostics were made. In light of my dissatisfaction, I returned the parts ordered with my own money, and I demanded I be refunded.

They decline to give me my full refund claiming that they charge $75 for the visit regardless of the outcome. It has been nearly 100 days and as of yet after making several calls, there is no refund in sight. Meantime their records show that a refund was issued. THIS COMPANY MUST BE PUT OUT OF BUSINESS FOR FRAUDULENT ACTIVITIES.

I purchased a Maytag washing machine about six months ago. It recently broke and will not drain the water. I called Maytag and was referred to A & E Factory Service. The first time I called I gave them all the information and was given a Tuesday appointment from 8-5 a.m. I work full time so I called on Monday to confirm the appointment and to make sure they could call me at least 30 minutes prior to arriving. When I called they said they didn’t have any of my information and was not scheduled for any repair. Which was untrue because I had talked to them a week prior. Acknowledging that accidents happen, I was very patient and set up another appointment for Thursday in the same week from 1-5 p.m. This time I left work a bit early to make sure when they called I would be right there. 4 o’clock rolls around and I give A & E a call. They said they were running behind but would have the technician call me back. 5:30 rolls around and still no word so I call back. This time I spoke to a manager who informed me that the computer systems went down and the technician had no idea where he was suppose to go or contact numbers to reschedule. Which I find hard to believe beings I called the company direct twice that day and left my number. The first time I called they said they were running around then the manager tells me the computers were down? Which is it? The manger then told me they would call me the next day and try to get me in. They called me at 10 a.m. to tell me the first available was Monday from 8-5 a.m. I said unacceptable and asked to speak to a manager. They said he would have to call me back. Hours passed and finally in irritation I called the company back and talked to an executive manager who informed me basically there was nothing he could do and the first available appointment was now Tuesday! Ive been over a week without a washer and feel that the situation could have been handled a little better than giving the run around and not having someone at least call me in the first place to tell me they were having issues! I don’t want to deal with this company again!

The maytag store in Canada (Mississauga) located in Mavis/britania promise me that they going to deliver the washer this Saturday (Dec 9 2017). I took my day off to be at home for the delivery but they left a message(Dec 6) and said they cannot deliver the item because they have to re-order the washer. I went to the store Monday (Dec 4). Before you promise for the delivery be sure you have a stock. They said that they can get it by the end of the month. Its very discouraging for the customer because I need the washer so badly. I don't need the refund but I need the washer immediately.

I have a Maytag dishwasher, an expensive one at that, the wheel on the upper rack cracked within a year. The only way to replace the wheel (has to cost under a dollar) is to purchase the entire upper rack which is $159.60. The maytag company said "it is only $159.60." Only!

I too am no covered in cobwebs waiting for the Maytag repairman. I am sure he is in the same dreams as the tooth fairy, Santa Claus and the Easter bunny. We have called and waited, called and waited, called and waited. When we do get through the service is great and the promises sound good, but, we still don't have the part. My fingers look like prunes from washing dishes and the quality time spent with my wife washing dishes is a benefit. Maytag appliances, as far a I'm concerned has a future in our household. We will tell story and fairy tales to our grandchildren about the wonderful service and great product Maytag builds in the "never, never land" - 'cause purchasing one in real life - "never, never".

Forget about the Maytag repairman, he is only an illusion. Now the next illusory item brought forth by the think-tanks and powers that be which rule Maytag (Whirlpool) is the management and organization of its DISHWASHER RECALL campaign. Just as false as the Maytag repairman, but not nearly as nostalgic, this once glorious company whose products have once meant quality are now littering the unsuspecting public with appliances that pose severe fire hazards in the households which they are kept and frequently used. The new grand fictional scheme offered up by Maytag oops, I mean Whirlpool, are the supervisors who are at this present time handling the recall claims of these hazardous appliances.

Whirlpool has outsourced these recall agents/supervisors/escalation team to call centers throughout the country. One of these such places is West Corporation, a call center that places people with only three days of training directly on to the phones in order to fool the public into believing they are the Recall escalation supervisors. First of all this is quite far from being a supervisory position because the only thing they are supervising are the PC monitors in front of their faces with carefully phrased scripting for talking to angry consumers about their recall issues. Now talk about fictitious!

I have been trying to get a part for my dishwasher that was recalled since Feb. 10-o7. We have been on the phone several times , one person said that it had been shipped, but she lied about it. I was on the phone most of the day April 9 and also the 10th. I still do not have a part. They keep giving me more phone numbers to call. I have gave them the model and serial number so much i could scream.

Not that I'm an industry insider or anything, "ahem," but - Maytag is recalling more than two-million dishwashers.
Evidently because they can catch fire.

The company says dishwasher liquid is leaking (possibly from the drying agent reservoir) and making the appliances short-circuit.
So far: More than three-hundred families have had problems and at least four people have been injured.
To find out if your dishwasher is being recalled check below to see if your make and model is included.

Brand Model numbers MUST
begin with… AND serial numbers MUST end
with…
Maytag® MDB3, MDB4, MDB5,
MDB6, MDB7, MDB8,
MDB9, MDBD, MDC3,
MDC4, MDC5, DWU9 SM, SQ, SS, SU, SW, SY, SZ, UB,
UD, UF, UH, UK, UM, UQ, US, UU,
UW, UY, UZ, WB, WD, WF, WH, WK,
WM, WQ, WS, WU, WW, WY, WZ,
YB, YD, YF, YH, YK, YM, YQ, YS, YU,
YW, YY, YZ
Jenn-Air® JDB3, JDB4, JDB5,
JDB6,JDB7 UB, UD, UF, UH, UK, UM, UQ, US,
UU, UW, UY, UZ, WB, WD, WF, WH,
WK, WM, WQ, WS, WU, WW, WY,
WZ, YB, YD, YF, YH, YK, YM, YQ,
YS, YU, YW, YY, YZ

Sold at: Department and appliance stores and by homebuilders nationwide from July 1997 through June 2001 for between $370 and $800.

Manufactured in: United States

Remedy: Consumers should immediately stop using these dishwashers, disconnect the electric supply by shutting off the fuse or circuit breaker controlling it and inform all users of the dishwasher about the risk of fire. Contact Maytag for either a free in-home repair, or a $75 cash back reimbursement following the purchase of a new Maytag®, Jenn-Air®, Whirlpool® or KitchenAid® dishwasher. Consumers should not return the dishwasher to the retailer where it was purchased, as retailers are not prepared to take units back.

This is very typical of May tag. As I too have in the past and currently am experiencing the exact same ordeal ie: numerous phone calls and extended time with repetitious suppling of information to their robot answering system before you get to a very rude live consultant then having to repeat the entire process and only to be told to wait two days before being contacted by a dispatching service then scheduled 1 week before they'll even come out! So much for the 'Lonely May tag Repairman' Not mention this will be the 11th service call on their top of the line 'Neptune Washer' that you are told you must continually run empty loads with dishwasher detergent to keep the mold in check. Some design guys! Your R & D leaves a lot to be desired!

My daughter had an Admiral Refrigerator serviced by Maytag Dependebility Plus for the past seven years. Somewhere along the line they got her listed with a new refrigerator that she never purchased because they update your information by unrequested information from sales companies. After paying for service on the only refrigerator she has owned for 7 years her unit went bad. Maytag Dependability agreed that they had her old unit in their system but since they changed it to a new unit she should have caught the change on the bottom of her contract that they made by mistake and now they wont service the product.

If you are still within your 1 year manufacturer's warranty, you should call A & E Factory Service at [protected] - they handle issues for Maytag's first year now.

If you have an Extended Service Contract (Maytag Dependability Plus), look on your certificate and find the # that you need to call for service and they should be able to look into this. Most service providers normally have a 10 day time frame (to diagnosis the problem within 10 days - this info will be on your contract Terms & Conditions also) - with the exception that parts are on backorder. MDP does not have any control over the parts being delivered but with the recent transfer of service from ABS to A & E there have been some issues.

I hope this helps you some and that you get this resolved!
Let me know if I can help further!

My atlantis unit is 3 years old and now requires new bearings, i have contacted Maytag and today was told they would try and solve our problem. They require a stat dec from us as the warranty card is not proof of purchase. i will keep you up dated as to the resolution of my washer. Vicky Brisbane Qld Australia

This machine is a lemon and they know it is and don't care and will not honor the extended warranty. It is a shame that they are able to get away with defrauding the consumers and breaching contracts. I am contemplating just what action I will take to remedy a very similar situation with the "Magtag Dependability People".

I have been noticing that the surface around the controls is discolored and stained. They are inside and not subject to any weather.
I called the customer service dept and was advised that because there had been no previous reports of this issue there is nothing they are willing to do.
What a disappointment!

I bought a Maytag Performa 10 years ago worked like a horse no problems..then all the sudden the tub would go out of balance and jump all over the place go and reajust the load and no sooner get up the stairs it would start again.called the people and they said replace the 6 springs the holds the tub to the bottom ..no change ..I replaced those myself only cost me 35.00 then a leak came in the tub I was ready to throw it out the door but didnt and fiberglassed the tub no more leak but still have the unbalancing act. Called a repair man he said check the leveling legs they were rusted solid I sprayed them with oil and freed them up stopped jumping around for a few days but went back to the old bronking horse...they tell me Im better off to go buy a new one...from all the complaints Iv read it will not be another Maytag...

I will never buy another Maytag product either. I purchased a Maytag Atlantis washer and dryer and have had nothing but trouble.

I purchased a Maytag washer SAV5401AWW in May 2003. I had an older Maytag (over 22 yr old) and had only had one service call, costing about half the price of a new machine. Hence, I figured I'd buy another (new) Maytag. This was a huge mistake! I wish I had kept my original.

Starting in March 2004, I had the first of four tub seal failures, approximately one per year. The first was under the original warranty, so we purchased the extended warranty. Then I had three more, but since the first was under manufacturer's warranty, it doesn't count for the "Lemon Law". This fourth repair has now exceeded the cost of the original machine (a small print clause in the extended warranty) so my balance is being refunded and I will have to pay for the repair part (there was enough dollar balance to cover the labor).

Each time, the machine would make very loud noises (I guess from the bearings), "walk" all over the place (like an unbalanced load, except this happened with every load), eventually the washer would leak (but after the first time I knew what the problem was and didn't let it go that far).

One of the service repairmen told me this was really an Amana design, which is why it was so terrible. Anyway, I will never buy another Maytag and urge others to do the same.

I purchased a Maytag washer almost 6 years ago that began making noise over the weekend. I'd called and arranged for a service tech to come look at it and give me a repair estimate.

He was on time, professional and knowledgeable. I suppose this is reflected by the fact that he said he's seeing a lot of this kind of problem with Maytag products. In short order he gave me an estimate of $547 to repair a machine that according to him was NOT under any sort of warranty. Maytag claims the machine had a transmission warranty that extended to 10 years. But even with that, it was going to cost in excess of $300 for the repair labor.

I called Maytag in hopes that they might have a customer advocacy program or similar mechanism. Not a chance of that happening so don't bother calling them. The people that I spoke with were very nice but as the saying goes, "nice don't feed the bulldog". I asked was there any way they could help me and the answer consistently was that the warranty was what it stated. I've purchased 4 major appliances from Maytag in the last 6 years. I told the company representatives that this WILL be the last.

I can't say strongly enough, don't buy Maytag, tell your friends not to buy Maytag, tell your enemies that Maytag is just fine, tell your relatives to run if they're asked to buy Maytag appliances. Gordon Jump (The Maytag Repairman) must be spinning in his grave.