Maytag review: do not buy extended warranty 4

12-4-14, My name is Bob O'Byrne, back in 2001 I bought my wife a Maytag Washer, on of their heavy duty ones. I have had the machine for 14 yrs. and it was under their Extended Warranty through out the time span. Nov 25th the Washed, stopped working. Contacted, Maytag EWS and setup a service call. Date was Dec. 2nd. Ok the repair tech showed up, did a spot inspection on the unit, He declared it Un Repairable.. Next Dec. 3rd, I'm informed by the Powers that be, that they were not going to replace the unit, instead, they prorated a payment of 148.50 and also canceled the balance of the service contract. still had a yr. and a half left on it. Oh I was not reimbursed on that either, Nope I loose they win. Please Maytag EW is a Trap

Hi, Wayner97. My name is Melanie, and I am with Maytag. I apologize about the issues you have had with your washer. I have spoken with you previously about this issue before. If you have any further questions or concerns, you are welcome to contact me, or call your extended service provider for further assistance. Sincerely, Melanie.

I have a service contract with Maytag extended service. I had a problem with my washer and called on a Thursday. I was scheduled an appointment with A+E on Monday between 8 and 12. After waiting until 12 I called A + E and was told the technician was running late and would be there between 1 and 5. AT 4:30 they called and said they had to reschedule. Since I was rescheduled I expected to be first on the list...NOPE...they would be there between 12 and 5 on Tuesday. I called Maytag and complained and they put me on hold and called A+E. They told me the technician would call me to let me know what time he would be there. At 3 I called A+E and was told I was next on the technician's route. At 4:30 they called and had to reschedule for Wednesday. Again I called Maytag and they put me on hold and of course apologized. They called A+E and assured me the technician would be there first thing in the morning. At 10 on Wenesday I called and was told they would be there between 12 and 5. I called Maytag, was put on hold while they called A+E, then was told that they would be there between 4 and 5 and the tech would call me. At 4:30 the tech called and said he was on his way. He arrived 4:45 spent 15 minutes ordering parts. Told me they would be delivered to my house and scheduled me for Saturday (a week and a half later) at 8 in the morning because the job would take about 2 hours. The parts were delivered to my house and I had 3 large boxes sitting in my living room. I called A+E on Thursday and and again on Friday. I was told the tech would be at my house between 8 and 12.. On Saturday I called Maytag at 10 and told them noone had showed. They put me on hold and called A+E. They told me the tech would be there around 12:30...This happened at 12:30 2:30 and 4:00. FIVE calls in all to Maytag. at 5 noone showed and I received no call. I called Maytag and they contacted A+E. I was told they had tried to get in touch with me but couldn't..LIES ALL LIES, we were in the house all day. Anyway I am now scheduled for 2:30 next Tuesday...They just don't care, and there is nothing you can do about it. I lost 4 days and am working on my 5th because of this company. I now see online they have many complaints, but MAYTAG does not support the consumer. Also, in additon to our time and agravation, We had to pay to have our wash done and travel to the laundermat, BUT Maytag NEVER has offered anything in return. I will never do business with Maytag again, and in the future if I buy a warranty I will ask who the service provider is...BEWARE of A+E...BTW, I was told that all A+E phone representatives operate out of there homes and just use put you on hold when they need information. Then they call, as you would from your home phone...Shady outfit.

I totally agree with Jillbo18. I had an appointment with A&E on April 14th from 1 pm to 5 pm. The technician called me half an hour before his estimate arrival time of 3:45 pm. He placed an order for some parts to be delivered to my house and I had a follow up appointment for Friday, April 22nd (Good Friday), between 1 pm to 5 pm. No phone calls thruout the day until 5:30 and it was an automated voicemail canceling the appointment. I called A&E back to get another appointment and to express my disappointment because I took the day off on Good Friday to be home for the service and my poor dog was stuck upstairs because he's little and not socialized. My appointment was rescheduled for Monday, April 25th, between 1 and 5. I called in the morning to re-confirm and in the mid afternoon to get an estimated arrival time. I was told that they cannot give me that information until after 5 pm. They have to contact the Routing office. Why can't they reach out to their technicians? Do they not have phone numbers to their technicians? Do they only have one technician per area?
The CS representative was not cooperative at all and I refused to speak to her any further. She managed to get a manager named Suzanne on the phone for me and she was no help either. She actually lied to me and told me a technician will be at my house no later than 7 pm that night. Guess What? No Technician and no apology phone call. I called A&E back few minutes after 7 pm only to be told that my conversation was not documented at all and that Suzanne has left for the day. I asked to be connected to the night manager since the office is open 24 hours and I was told someone will reach out to me within 24 hours. The lack of customer service at this place is ridiculous and has left a bad taste in my mouth. My warranty coverage will be up on May 6th, 2011 and because of this experience, I will not renew my warranty coverage nor purchase any Maytag appliance.