Mavis Discount Tire

I carried my nephew truck to the Saraland Al store location on 5/17/19 to have some rims and tires installed and a 4 wheel alignment. I ordered the rims and tires as a package deal brand new, therefore they mounted and balanced them before they shipped them. So everything was still in the wrapping from the factory when I made it to the shop. A lady comes into the lobby to show me a couple of bent screws that go on the center caps alone with the other 6 straight crews telling me that the screws was already bent, which I doubted. So I told her to leave out the two bent screws, so I could come home and get in touch with the factory to see how could they ship me bent new screws, giving the lady in the shop a benefit of the doubt. So I paid my installation bill and came home. After I brought my nephew truck home I took the 2 supposedly bent screws so he could look at them and we noticed that the screws was not the ones that was brought to me in the lobby, they weren't bent. So we decided to see why they didn't put them in like the other one being that they weren't bent and we recovered they had bowed the hole out with a bigger screw or something. The screws would go straight in catching no threads, because it was stripped out. So he's having to ride around with 3 center caps. After paying high dollars for 20 in rims for a truck isn't cheap. For them to lie about them destroying the rim. Maybe they can find him 2 black screws to install the center cap it probably wouldn't be so bad, but instead they try into getting out of fault by lying. Cheryl Powell [protected].

Picked up my car after being serviced on 5/14/19.
I picked up my car after having the shocks in the front and rear replaced. This was the second time I needed to drop my car off for this service as the manager claimed that they had tried to call me on my previous appointment date (5/11) to report that they did not have the back parts in stock. I never received a phone call and I was the one to call to find out the status of my vehicle. When picking up my car on 5/14 it was raining and I had my children with me so I quickly got into the car. When I got home I noticed I had black grease all over my hands as it was all over my steering wheel. I was upset, but cleaned my steering wheel and went on about my business. on 5/16 I opened my hatchback and noticed I had grease hand prints all over the interior of my car. It was on the fabric as well. I immediately cleaned the area as it had been sitting on my interior for a couple of days and I didn't want it to be stained. Upon further inspection of my vehicle, it was not only in the back portion of my vehicle but also on the passenger back interior as well. This is completely unacceptable. The carelessness of the employees to place their greased hands on the interior of my vehicle is unacceptable. I spent a lot of money at your store and this is what I received. I was lucky enough to have found the grease hand prints with enough time that they did not stain my fabric for good. I would like a phone call back so we can resolve this matter as your employees carelessness in unacceptable. Please contact me ASAP at [protected].

I came to Mavis discount tires in Rahway New Jersey with my acura RDX to get the brakes done as soon as I left I had to return the car back within the next 3 days because the technician enough something loose and my car was Shaking really bad and making noise after that everything seem to be OK. until today may 18th 2019 I want to remove the tires in the logs are stripped one actually broke off . Now I'm here there telling me I have to wait instead of making this priority because you guys *screwed up* not me and now my whole day is screwed which I had plans for today

Bought two new tires from . Mavis in semmes al, left tire flew off while diving, yowed to mavis, they were vwry apologetic, and assured me they would handle everything, when regional manager Andrew got involved, he decided it wasnr yhere fault, he said tapws reviewed shiwed they put on my NEW TIRES correctly, when i got my car back, it had two bald tires on my car, noone can tell me why or how theses old tires got on my car, this is totally unacceptable, my car still has body damaged, and i have been given no explanation how this happened.
Thank you, Angelia Jordan [protected]

We went to Mavis April 24th to replace 2 tires from potholes which were insured. They weren't able to get the tires for several days. When we asked the manager why he informed us that we had bought [censored] TIRES. These being the same tires we bought there for years on the recommendation of the previous manager. When we finally were able to pick up the car the same manager who told us they had been selling us [censored] tires for years informed us that he put one of the same tires back on our car with the other one being different and more exspensive. He never asked us if that was what we wanted. So now we have 3 [censored] tires on our car, in the managers words. One totally different tire that he put on without our approval and more exspensive. And to top all this off he wasn't insuring our tires anymore. This is how you treat one of your best customers for over 10 years? The Long Beach New York shop is totally unprofessional, rude and a ripoff

I brought my vehicle to Mavis tires on State Street in Schenectady New York because there was a squealing sound in my right front tire. got a call back from the manager told me that I need a new brakes new calipers and new rotors it would cost somewhere around $800. I needed to get a second opinion so I brought it to my son's mechanic he told me there was absolutely positively nothing wrong with any of my brakes pads calipers or rotors. He said they 100% tried to screw you. I will no longer retaking my vehicle to Mavis and I will post this on my websites throughout the area.

Mavis discount tire - false advertising

On 4/16/19 I search for tire for my car online. I was looking for a set of 215/55/16 tire size.
I dicided on a set of yokohama ascend gt
The on line price was $110.99 with a rebate offer four 4 tire purchase. I proceeded on to make my appointment online for the patchogue store.
I went to my appointment on sat 4/20/19 and the service man stated the tire price was $129.99 per/tire. I quessed the price defferent and was told, $110.99 was a web purchase price, buy not store price?
I made the appointment online, and on my receipt states processed by web. If it was processed by web then it should be the web price of $110.99 per/tire.

Cust. P.O. - # src:[protected]
Invoice number - 698613

This is false advertising.

This is the second time I've gone to mavis and been disappointed! The first time last yr I went i ordered a set of 35" mud tires that were supposed to be installed at mavis however it took hours to complete due to the fact nobody told us they couldn't remove the rear wheels when they discovered the issue After watching the young kid struggle and toss stuff around the entire process! We ended up driving home with 2 new tires installed and 2 old ones still on, we ended removing the rear tires ourselves, I was shocked that a tire shop couldn't figure it out but my husband with little tools managed! I Wanted to give mavis a second chance we returned this year for an understandably large 37" tire the tires were what we wanted however we were not informed that these wouldn't fit properly on the tire machine when they offered to mount and balance them, we were informed balancing may be an issue once we arrived to have it done we said that wasn't an issue we would have to go else where to have it done... After putting our tire on the machine and getting half a turn onto the rim something went pop swung and damaged the coating on a $260 rim straight out of the box! We were told everything was included and was $999.96 total for tires install and balance, I was expecting total to be total! They did not include the extra costs and they said they took off the balancing and install price but did not give anything back for a brand new damaged rim... We tried to be plesant and not argue as a man in the shop said "I'm sure that's coming out of my paycheck!, my husband became upset and didn't want to make a scene with other people waiting, nobody offered us anything for the damage and we just wanted to leave at this point. We still left paying over $1000 for just tires, when we were told it was 999.96 total no mention of any extra cost, with the tires on the bed of the truck and a scratched up rim! Very disappointed and honestly if you can't mount or balance a large tire dont offer too! It would have saved us a lot of time and headache we thought ordering and installing at the same place made sense it proved wrong once again! We ended up going to a local garage and they had 0 issues installing these tires with what appeared to be lower quality gear... I just thought mavis would have offered somthing! We would have had something decent to say however both experiences left us dissapointed.

I purchased two new tires for our dodge ram truck at this brick location. After having them put on our bill came to approximately 540.00. Yesterday I again took our dodge ram truck for 2 more new tires to a different mavis location. This time to the location on route 37 in toms river, which was such a more pleasant experience. Aside from the better atmosphere, this location only charged me 330.00 for two new tires and putting them on. I was overcharged by 200.00 at the brick location. I want the overcharge refunded. I will never return to that location and will deter people from going to that one. I also applaud your toms river location for being a better business.

I set up an appointment on line select my tire and show up on time. I request to wait for the service.
I come in and it turns out there is no appointment scheduling priority. I am on line behind every one that showed up ahead of me. Had I known this- I would have made alternate plans to get dropped off or better yet- home elsewhere.
Although it is before a storm- what's the purpose of online appt making.