Menu
CB Mattresses Mattress Warehouse / SleepHappens.com 1209 Richmond Ave #102, Staunton, VA, 24401, US
Mattress Warehouse / SleepHappens.com company logo
Mattress Warehouse / SleepHappens.com
reviews & complaints
Mattress Warehouse / SleepHappens.com company logo

Mattress Warehouse / SleepHappens.com

1209 Richmond Ave #102, Staunton, VA, 24401, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
11:00 am - 8:00 pm
Tue
11:00 am - 8:00 pm
Wed
11:00 am - 8:00 pm
Thu
11:00 am - 8:00 pm
Fri
11:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
11:00 am - 6:00 pm
ComplaintsBoard
L
9:48 pm EST

Mattress Warehouse / SleepHappens.com - Legs for adjustable bed

I purchased an adjustable bed on 11/24/20. It was delivered 11/28/20 but the motor didnt work on bed so they had to send another one. We got the replacement bed 12/01/20. My husband is disaabled and had to use a stool to get in bed. The legs were 11"long. We called mattress warehouse and ask for adjustable legs. I went and ordered them12/04/20 and was told they would come in 12/14/20. They kept coming up with excuses 1st it was the holidays then it was bad weather then it was the manufacturer. We were offered 3" legs and declined them. The legs finally were delivered 01/14/21. When we found out they had sent us 4"legs we asked what about adjustable legs. They said the quit making them it was 11" or 4". They havent acted like they wanted to help us. Now the bed is to low. I told mattress warehouse I wouldnt have bought an adjustable bed from them if I had known I was going to have this much trouble. They said we are sorry we cant do anything else. I will never buy anything else from them and will not recommend them to anyone.

Desired outcome: I would like some adjustable legs so my husband can sleep in the bed

Read full review of Mattress Warehouse / SleepHappens.com
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.