Mattress Warehouse / SleepHappens.com

Our bed has the ability for you to choose the hardness or softness at head, middle and foot of the bed. It worked perfectly until about 10 days ago. The head section on my side of the bed simply gave way and a deep indention/circle appeared and progressively got worse. I could put it in firm position at bed time and by early morning the bed simply gave way where my shoulders rested. My client number is 199463. I purchased it from the store listed above May 25, 2015. The manager said the usual solution was for you to send a represnetative to our home to check the bed out and if needed you would likely send me a check for the amount of the purchase ($2899) to enable me to choose another Tempur-pedic mattress. I cannot sleep in the bed currently and would appreciate your helping to resolve this issue at your earliest convenience. Thank you for your attention to my "complaint" Larry Frakes

The mattress and box springs were purchased on 8-28-07. As it is not used all of the time, we did not notice that the underside was not finished off so it could not be turned. Although it has not been used very often, it is wearing and very uncomfortable. I called the store and was told mattress companies were no longer finishing mattresses on the sides and bottom. I firmly believe this is the promotional set we saw in the store but we ugraded to a more expensive, nicer set. For $502.78 for a twin mattress, we should have a decent mattress! If Mattress Warehouse does not do something to correct this problem, we fully intend to report this problem to the Better Business Bureau and every comsumer site we can find. I thought Sealy was a good company, this is most certainly not a good mattress!