Mattress Firm

My daughter and I were very excited, I told him I would refer my friends to the store and I was just flabbergasted that I could get a deal like that. I should have known something was wrong with HIM when another couple came in and wanted their money back while their bed was still on the truck. He made a couple comments about the couple to us which I didn't think were very professional, but I didn't know their reason behind the anger they showed him. Anyway when the bed came I didn't go look at the remote while the men were there. I saw the base and I was thinking this is not dirty, great. It was not the one he told me I was getting.no zero gravity, read or a couple other things the remote I saw had. He did not have to tell me those things to sell me a bed I was going to buy one, but I hate the fact that he pulled a switch on me. He kept telling me about his 15 years’ experience. I should have known. I feel like a fool. The bed was delivered on Friday night, Saturday I went to the store to question him and he told me I was wrong he wouldn't have said anything like that. I told him he flat out lied to me and he said "WHATEVER". He then started laughing at me and told me the base was nonreturnable. He said there is no way he would have made me an offer like that. Needless to say I will tell everyone I know about my experience. I could not believe the way he spoke to me and laughed at me. I AM 55 YEARS OLD AND HAVE NEVER HAD AN EXPERIENCE LIKE THIS WITH A SALESPERSON IN MY LIFE AND NEVER WILL AGAIN. I like the bed, but I hate the fact that I was swindled by a smooth talking manager at your Merle Hay store!
II told him I was a customer service manager for 20 years and would have fired anyone who lied to a customer like that, but then he laughed at me would have definitely got them fired. I can't be the only one he has done this to, and it makes me wonder what he did to the other couple.