The complaint has been investigated and
resolved to the customer's satisfactionResolved Match.com Subscription — automatic billing / overcharging
resolved to the customer's satisfaction
I signed up (or resigned up for a brief subscription) and made sure my automatic billing (which has very limited options to remove your credit card numbers or set an end date on your subscription) was turned off. At some point, it was magically turned on. When I finally notice this on my account (credit card, as I did not use the service) I went through the web of entanglement I call customer service. I would finally get a response and a phone number. I was credit for one overcharge, but not the second. I had to cancel my credit card to ensure they do not choose to bill me at their will, not mine. They stand on the additional monthly charge and will not credit me. I am furious as I have discussed this with several friends and we get the same story. Somehow, we are the culprits of it being turned on - when we know automatic renewal was turned off. I believe this is Fraud, and interstate fraud. I am confident on my settings and confident I did not make a mistake. I know this is going on and I would like to hear if others are experiencing this. Perhaps their will be a class action lawsuit. They seem to have an excuse and a good story, but the bottom line... the argument starts with whether or not it was ON (automatic renewal) or OFF. I suspect they turn it ON at somepoint, but again... I think that constitutes FRAUD. If I sign up for any such services (or automatic renewals), I will use a temporary credit card (i.e., stored value card) and only load it with as much money as i am willing to spend. I also think credit cards should be put on alert for such fraudulent charges, or types of activity.