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Ashley Madison
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58 complaints
4 resolved 54 unresolved
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Ashley Madison - Ashley Madison Temporarily Suspended My Account But Won't Provide Reason...

Ashley Madison Temporarily Suspended My Account But Won't Provide Reason. I've emailed 3 times now and haven't heard back. After the suspension I went back to reread the sites TOS & such just to make sure I hadn't missed anything and accidentally broken a rule. If I had broken a rule, I was more than happy to take full responsibility for it, but it's hard to apologize and take that responsibility when you do not even know what you did wrong.

At this point all I am asking for from Ashley Madison is to please explain to me why I was temporarily suspended and if it was a mistake to please reinstate my account. The temp suspension happened on Saturday April 16th; I don't remember the exact time as as far as I know there is nowhere this info is shown to me, but it was dark outside- maybe between 9PM-2:30AM(EST) on Saturday/Sunday April 16th-17th. This was incredibly frustrating as I was messaging back & forth from several different men who had mutual interests and were possibly good matches and now we're just cut off. ~Any help will be so appreciated and thank you in advance. :)

Desired outcome: At this point all I am asking for from Ashley Madison is to please explain to me why I was temporarily suspended and if it was a mistake to please reinstate my account.

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R
2:46 am

Ashley Madison - Being blocked after non-renewal of membership

I signed up as a VIP member on 3/30/2022 and cancelled my membership renewal about 10 days later and got blocked even though I had just paid for a one month VIP membership. I wanted to see how many responses I got before deciding to renew, but now I can't even find out, so I definitely won't be renewing. I deserve either a partial refund or at least access to the website for the number of days I paid for.

Desired outcome: Being reinstated for the month I prepaid for.

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J
10:52 am

Ashley Madison - Ashley Madison

I had just made an account yesterday April 7th at Nine 0 clock at night. I am disappointed in this website why was I deleted. I woke up this morning and about Nine AM I was Temporarily suspended I didn't even do anything. Disappointing in the service I think If you're going to keep deleting people might as well Delete the site No one is happy with the site there's multiple Girls complaining...

Desired outcome: I would like a full explanation why I was suspended! I want my account back

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J
5:08 pm

Ashley Madison - Temporary suspension for no reason without explanation

I am a real female in contact with men on Ashley Madison. I have only been on a few days. I have scheduled my first meeting but last night when I tried to get on it kept saying oops something went wrong and then please select recaptcha so we know you are a real person but there was something wrong with the login screen. So I contacted support. The only other thing that happened is that I called a guy out for using a photo of Tom Selleck as his own. So he might have reported me. Anyway today I go to log in and it says that my account has been temporarily suspended.

Desired outcome: Other complaints prove this is ongoing and needs to stop

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J
1:06 am
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Ashley Madison - Class action lawsuit, government intervention

I have paid well over two hundred dollars to be given access to conversations with what I’m lead to believe is real women. I’m quite upset however to discover how they are conducting business. They allow you to first “wink” at the girls you like and or request them to show you pictures but then if you wanna have a conversation you have to pay a certain...

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H
4:50 pm

Ashley Madison - Suspended account

Ashley Madison keeps suspending my (female) account and I have no idea why! I have all these messages that I can't even reply to now! And you have my personal pictures locked on your site!

I'm just a sexy, horny housewife that needs a side guy. I've talked to several men and had great interactions.

Why would AM exclude the women that are making them all their money?

FOOLS...

Desired outcome: Activate the account!

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A
5:09 pm

Ashley Madison - Getting temporarily suspended from my new account

Like so many other Women on AM I am compiling about loosing contact with my many potential suitors, because in the middle of a message, I was suspended without reason I am like many other a real Person, honest, and looking to have a LT relationship with a Married Man as I am now a Widow, who wants to stay single after many yrs of Marriage, I am an older Classy Women, and not a hhooker, or bed hopper, so please treat me with respect, and contact me to explain why I have been temporarily suspended, before I loose my connection I made with a couple of potential suitors, Thanks again my email is [email protected] AS

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G
5:35 pm

Ashley Madison - Suspended profile

Hi today my account was suspended on ashley madison site for no reason or any explanation. I have been a long time customer here spent alot of money on this site.also last week I paid for credit they took my money straight away then left me two day with out any credits .I'm a very annoyed customer. No one.from Am site has bothered to contact me before my account was suspended.

Thomas mcgann

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Update by Ghost1047
Jan 21, 2022 5:52 pm

Explation or money in full back.

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R
Jan 21, 2022 3:13 am

Why are you wasting money on this site? Do you not remember it being in the news a few years ago this site was hacked and the personal details of all members was posted. The hack destroyed marriages. It also proved that 99% of accounts on this site ARE MEN!

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2 0

Ashley Madison - Temporary Suspended account

I am curious as to why my account has been suspended? I do not believe I have violated any terms and conditions. Is there a length of time that my suspension will be lifted? I have no asked for money as I am not seeking a sugar daddy or a sugar mama. I am strictly looking for a connection and to meet people. If I could be told as to why I have been suspended that would be great

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M
9:46 pm

Ashley Madison - They start charging me monthly fee without my permission

I accidentally purchased $70 woth of credit from Ashley Madison but I just discovered they starting me $29.99 monthly fee without asking for my permission . I spoke with my credit card company and they explained to me that Ashley Madison copied my financial information and used it to enroll me in some kind of contract without my permission or knowledge. I'm hoping and waiting for law suit against AM for scaming and robing people ...

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B
Feb 09, 2022 3:13 am

I too wish I had nevr joined AM. For starters whenever I saw someone i was intterested in I would give them a wink or tap the love icon. then I would get a message telling me to message the person. i would use my credits and answer about 3 or 4 woman. Then...Nothing...no texts back to me, yet their ads is still out there. I them used up more credits and only had an overweight elderly woman actually say she was interested in me so I blocked her as if I am paying for this I want something young witha high sex drive. Again used up credits and got no response. Then they tell me to BUY MORE CREDITS. I I thought will just let this ride out and never join it again as it is a scam like Whats your Price and Secret Benefits. I joined for the minumum amount . Suddenly I get billed to my credit card an additioanl 100 credits! I never told them to add me again after 30 days! I called my credit card people. They told me their is fine print that says I will be billed once every 30 days unless I contact them ahead of time to give notice. They suggested I get a new card witha new number. Stay away from this site. You gain nothing and lose money.

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1 0
R
Jan 21, 2022 3:13 am

It was international news a few years back that 99% of the accounts on this AM site are men.

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1 0

Ashley Madison - Temp suspended again!

Here we go again! What in the hell is wrong with Ashley Madison with Temporarily Suspending Female Accts? I'm a legit person, married seeking like everyone else. I have no shame on that! Ok. If a gentleman asks to see a facial photo or what's to chat away from the site bc he doesn't want to waste more money on the site and wants to give me an email or kik info why am I getting suspended? I'm legit! I'm not a scammer! They tell me all the time they hate the site and I'm genuine, and they would like to chat outside of the site. Cool Once I had a phone conversation to restore my suspension bc I was like what just happened. The lady said to stop giving my information out and chat with the men longer and I wouldn't get suspended. I see they want us women to get the money out of them men. It's bs! This site is crap suspended people for chatting off line but not suspending the actual scammers! Great job AM! I'm serious looking elsewhere!

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J
8:52 pm

Ashley Madison - Blocked ip address solely because I gave out my contact info

horrible site. AM wants Grown adults to never actually text each other once they get to know each other on AM. Who in the entire world is ok with this? how do they even stay in business with so many complaints? Tinder doesn't do this, Match.com doesn't do this. This is the only site that tried to control you. I feel bad for men who actually pay to send messages. I honestly can't believe there are men on the site willing to pay this greedy people. instead of being glad that adults actually find someone, they're mad they aren't getting even more money from these guys. Especially lame to kick off legitimate women when clearly there are so many prostitutes on there. pathetic business plan, I will warn anyone I know to not waste their time.

Desired outcome: unblock everyone's IP address so people can accomplish actually meeting people

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L

Ashley Madison - I am lock out from your site

Hello I am david yoder and really liked your website and got some good out of this even tho for every 50 contacts I did, their was only 1 that was good and the rest were someone that was only there to make money, well here about a week ago I tried to log on and it wouldn't let me, my question is why was I kick off, I feel I should be known why did this happen, and how can I get on a website that are not so many women on there for only one reason, and that is to rib men off like me, thanks david

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K
6:08 pm

Ashley Madison - Suspended account without cause

One minute I was in my account, signed out and 10 mins later tried to sign back in and it said my account had been suspended. Wow. WTF? No explanation. You can't call them. NO customer service.

I had to email them and I got an automated reply saying they'd be in touch in 5 days.

I have made several connections and was in the process of answering emails. Now, these guys will will think I was a bot. What kind of online site offers no immediate contact?

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R
1:14 am

Ashley Madison - IP banned ???

Username- Ryanba23 my IP just got banned for no reason and I was about to make a purchase of credits to talk to people I would like the IP unbanned as soon as possible please and thank you ! If you need to contact me on reason about why it was banned please email me at [email protected] the email attached to the account is my spam so I won't see anything there! Thank you!_

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P
6:29 pm

Ashley Madison - Paying member account suspended

Been a paying male member for a few years and have to admit, since the Breech and hack, the site has way too many fake profile and scammers trolling the site. But this is the first time that I my account has been suspended and it really irks me. How do I get my money back. Certainly not any breaking of rules just reaching out and communicating with the robots and then seeing them disappear after a few back and forths.. I have been getting close
To stopping because of all the fake people but hoped to find one more good natured
Woman to get
To know..

Desired outcome: Money returned or account unsuspended

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B
9:59 am

Ashley Madison - App and website

My account was possibly banned but my IP address was banned by Ashley Madison for no reason whatsoever no warning no explanation. I had no inappropriate encounters or conversations with anybody is not a fake profile or account in any way shape or form they were happy to take my money and now screw me over. I want all of my funds that I paid returned.

Desired outcome: Restore acct and funds un ban me

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Ashley Madison - Failure to reinstated 52 credits

Sir/Ma'am,   I have written a total of 7 emails concerning this problem.  I hope I can get satisfaction here.  My problem is this.  I put my account on hold a few months ago.  My user name was TALLDARKANDHANDSOME.  My password was ILOVECOPS2.  I had a total of 43 credits at the time.  I opened a different account later and I got down to my last 9 credit...

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Ashley Madison - Access to membership

I was suspended from using this dating site without giving any warnings. I contacted customer service and let them know I thought I recognized what the issue was. 1. I changed my ZIP Code because I read tips after I signed up it said never to use your exact location or birthday because people can hunt you down 2. After receiving 360 messages in 48 hour...

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S
10:25 pm

Ashley Madison - Suspended Account

I signed up for ashley madison on Friday night. After being active on the site for two days I was rerouted to login while messaging someone. When I logged back in, I was told my account has been temporarily suspended. Not sure why...what could I have done after two days? I emailed them immediately and auto reply says they'll get back to me in 3-5 days.

Desired outcome: Reactivate my account

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L
Sep 08, 2021 3:13 am

I have the same experience!

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T
Oct 13, 2021 3:13 am

Me too.

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