Changing my massage therapist without my authorization upon scheduling an appointment
Massage Envy, please advised on the following sistuation I just visit your place of business 15422 NW 77th Ct, Suite B & C, Miami Lakes, FL [protected].The staff, and manager treatment should be noted by you the cororate office about this massage envy. My name is William Harden my wife booked my services for a massage as father's day gift back June...
Read full review of Massage EnvyA/c units don't work.
The Massage envy location old Spanish trail in Tucson, does have working AC units. The employees are sweating all the time for how long they are in there and everytime I'm in there I'm starting to over heat. The one AC that is for the massage rooms does not push out enough air to keep everyone cool. We live in Tucson where our summers are over 100F.
Desired outcome: I would very much like all the A/C units replace within the building.
Charged full amount for three months during wellness freeze agreement
4-7-23 I submitted a signed freeze request, and receipt of my freeze request was confirmed on the same day, and freeze would become effective in May 2023. In July I notice I was charged the full amount for the months of May, June and July ($80 p/month for a total of $240.00}. On 7-19-23 I contacted the manager who admitted it was an error on their part...
Read full review of Massage EnvySexual harassment from boss
I am a current employee, at massage envy in Lubbock, Texas, location 0495 and Ive heard throughout the years of sexual harassment coming from our boss, Todd Bains. stories from multiple former employees and a current employee as well. former manager, Shelby Charles mentioned inappropriate conversations. former therapist. Allena Pilkington mentioned after a...
Read full review of Massage EnvyUnauthorized credit card charges
I went to get my first massage on May 15th 2023. The massage was uncomfortable therefore I switched massage therapists and went on a Saturday morning. I ended changing my mind on continuing to use massage envy. I told them twice in July saying I don't want this anymore. On August 15th at 2pm I received a notification "you spent $150 at massage envy" I called the 43rd and Ella location spoke to the manager she said i deleted your account I shouldn't receive anymore charges. I told her about how I told them twice I don't want this anymore since it was no use for me. She said I should call my bank for a refund I filed a dispute and massage envy denied my claim. After the manager told me to contact my bank I already contacted my lawyer she said this can be a civil lawsuit for fraud after I said I don't want the services anymore.
Desired outcome: Refund
Service
I am writing to express my extreme aggravation with your establishment. It has taken me over 4 months to just book 2 simple massage appts. There were never appts available, or one masseuse couldn't do "light" strokes, etc... I finally was able to get two appts for today. My daughter has been looking forward to this for a long time... I decided to call the...
Read full review of Massage EnvyService
I have had a horrible experience with massage envy. They have canceled my appointments multiple times without notice they have double charged me and the customer service is rude and is unacceptable. The manager is very nasty and even went as far to tell me she is the HNIC. I called last Friday to tell them that I wanted to cancel my membership and they...
Read full review of Massage EnvyPlease refund the credit amount of 32 credits back to my bank account.
I have 32 credits with Massage Envy, and I was trying today to freeze my account with them for 6 months, not to pay any money during that time to them, but both the front clerk, and the office manager in Flagstaff, AZ told me that I cannot do that because I had been doing that for the last 3 or 4 years. What the 6 month freeze requires is that you don't pay anything for 6 months and on your 7th month you go back to paying the monthly amount.
I reason why I cannot go to Flagstaff, AZ, a 2 hr. Drive from my house, is due to health problems... and I would think that in 6 months time, I might be able to schedule some appointments but not now. I dont think I am asking for much. But the staff at the Flagstaff, AZ location refuse to work with me. I want either someone to investigate how if you have that much credits which equals to 2300.00, would not work with you... and if they don't work with you, then shouldn't you have the right to cancelled the contract and get your money back. If a business takes that much MONEY from a client's, is this even legal? Because this would be like a scam to me.
I realized that I did sign up for to be taken out from my bank account, but this was when my health was better and was able to schedule appointments for massages, but now I cannot be in a vehicle for 2 hours.
My solution to this, give me my $ back or my 6 months freeze with no $ coming out of bank acount... or rather make it a year freeze, no $ coming out of my account.
Thank you for your help and consideration in this matter, I really appreciate it.
Payment scam
Over several years, [protected], including Covid years, I continued my membership with Massage Envy in Madison Alabama. I dealt with all the freeze charges, all the limited services until we moved. I was supposed to be able to transfer my membership to a spa in my new area, Daphne AL. They owe me about $1100+ in services and now say they will not transfer...
Read full review of Massage EnvyUnauthorized payment transaction
My name is Yasmirr Greenhill and over the weekend 7/15, my boyfriend and I received a couples massage. Upon check out I was told that my balance was $128. I handed her my card and the payment was submitted. I signed and received a copy of my receipt and tipped the ladies we serviced us. On 7/16/23, I checked my bank account and noticed that there wa...
Read full review of Massage EnvyMembership freeze and cancellation
I was a member for around 10 years. I had recently tore both my rotator cuffs and I had to stop going for my massages. I had almost 10 accumulate and then I tried to let my wife use them they reused to let her have more than 1 of the messages. I then had to pay $20 month for 6 months to freeze the membership And still wasn't able to use the messages. I...
Read full review of Massage EnvyMassage envy policy for cancellation
I’ve been a member for years and lately it’s been so difficult to schedule appointment with my preferred and even non preferred therapist . Currently I have a lot if credits more than a dozen. I wanted to cancel my membership but the policy says I have to use all these credits in 60 days. How am I able to schedule all these credits? I am just requesting to give me at least a year to use up all those credits.
Desired outcome: A year to use up my dozens of credits because you don’t have enough available appointments that will fit my days off and enough available appointment to schedule with my preferred provider
Requesting refund charge my account after I froze it
I went by the office and put my account on freeze because I had an accident happen at work and I am out on workers comp then I called them yesterday to make sure they were not going to charge my account and they told me they would not charge my account because they saw the freeze paperwork they charged my account today and I do not have the money to be able to pay for a service that I cannot even use.
Read full review of Massage EnvyMassage Envy Grayslake
Booked what I thought was a prenatal massage for my wife at the Grayslake location at 2:30 on a Friday. Entered my email and phone in the site expecting to get some sort of confirmation. Nothing. Get a call from the store during work hours confirming the appt, but not clear that it was a call from a different store. Wife shows up at Grayslake location...
Read full review of Massage EnvyMassage and customer service
Awful massage and Awful Owner! I had a massage on memorial day on May 29, 2023 at 1:00 in the afternoon by Monica in the Allentown, PA Location off of Airport Road and it was beyond awful, I ended up crying afterward at the front checking out because I was beyond disappointed, all throughout my massage I wanted to leave the massage table but did not know if...
Read full review of Massage EnvyRefusing to transfer a account
We have been Massage Envy customers over 15 years. We started in Flower Mound TX. When they opened the one in Corinth we transferred our membership, we live in Denton have tried multiple times to move our membership to Denton. We went to the Corinth location and filled out the form's multiple times. We have called and have done everything we can do. Each time the manager is conveniently out and will get back to us. We have been utilizing the Denton location and they have tried unsuccessfully to move our membership. I finally got a hold of a manager in Corinth, and they tell me that my husband and I must cancel our membership and start over. I know this is not accurate as we can go to other locations. They know we have multiple credits and would not likely do that. Even if they were closer to us I had stopped going hence so many credits. They cannot keep help and the last 3 people we have spoken to lack either the authority or willingness to aid. The Denton locations has been kind enough not to charge us the $10 fee for using your membership elsewhere. This seems to be a result of either trying to inflate their membership numbers or a effort to ensure they keep some of the revenue.
Desired outcome: transfer my membership.
Freeze plus
I was on a monthly plan with Massage Envy and wanted to cancel. In order to retain your credits, you need to have 6 banked and to be on a freeze plus membership, paying around $20 a month. I noticed that I was getting charged again my regular monthly fee. I asked what happened. Apparently, you can only use freeze plus for 6 months before it unfreezes. I...
Read full review of Massage Envy60 min massage
My daughter was visiting me in Colorado Springs, CO on 5/17/23. She had just finished moving and wanted a massage. Because Massage Envy's website stated a 60 min massage was $85, and the Rockrimmon location was the only place we could find with availability, she booked an appointment. When she booked the appointment, she asked them to verify the cost -...
Read full review of Massage EnvyI purchased 2 gift cards on line in December of 22 for Christmas gifts.
I purchased 2 gift cards online in December of 22 for Christmas gifts. My boyfriend and I went to use the cards on April 18th 2023 and they said that we were not in the system. I have a receipt of where I paid in full for the gift cards. I paid a total of 175.00 and I would like to receive a full refund. I am trying to scan you the receipt but it want let me send due to you do not use pdf files for scanning. I do not have the formats that is required. Please give me a call at [protected] so that we can resolve this issue. Thank yoyu!
Massage
This is the second time I get an unsatisfactory massage at this location of Massage Envy. The first time I waited until the massage was over to complain and I was told I should have ended my massage early if I wasn’t satisfied. This time I ended my massage 10 minutes early because the masseuse was not using the correct pressure after two reminders. He also...
Read full review of Massage EnvyAbout Massage Envy
Most discussed complaints
Massage envy staff and manager at the Hilltop location in VA Beach VaRecent comments about Massage Envy company
Massage envy staff and manager at the Hilltop location in VA Beach Va
Moimooi
24 reviews
IV Hydreight
2 reviews
Lamelle
2 reviews
Sunlighten
11 reviews
Mariposa Medispa
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!