Massage Envy reviews and complaints 1
View all 555 complaintsMassage Envy - Payment scam
Over several years, [protected], including Covid years, I continued my membership with Massage Envy in Madison Alabama. I dealt with all the freeze charges, all the limited services until we moved. I was supposed to be able to transfer my membership to a spa in my new area, Daphne AL. They owe me about $1100+ in services and now say they will not transfer credit until I renew my membership and pay for several months + the "freeze" fee. An atty for Massage Envy in Ohio even said they would extend this "opportunity" and waive the freeze. The Daphne franchise will not participate and says I must deal with the Madison franchise who will not respond. I have worked with an atty but am now told a lawsuit is only recourse.
Desired outcome: I would like Madison AL franchise to transfer credits for my massages to the Daphne franchise, with no further charges to me beyond the tipping (25%) "encouraged" by the company.
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