Massage Envy

This is the second time I get an unsatisfactory massage at this location of Massage Envy. The first time I waited until the massage was over to complain and I was told I should have ended my massage early if I wasn’t satisfied. This time I ended my massage 10 minutes early because the masseuse was not using the correct pressure after two reminders. He also did not massage my lower back like I asked. I was later told that he could not massage my lower back because my preferences stated I did not want my Glutes massaged. I don’t think a reasonable person would realize they are excluding lower back area when saying they do not want their gluteal region massaged. If he was unable to massage the area I was requesting he should have brought that to my attention so I could make the adjustment to my profile. Instead he continued the massage and never massaged my lower back. I asked to end my massage early when he turned me over and I realized he was not going to massage my lower back. The manager told me she would look into it and then charged my account the full $60 rate without my consent. This is unethical behavior and I am very upset at the way I was treated.