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Massage Envy Customer Care Service

Massage Envy Franchising, LLC

14350 North 87th Street, Suite 200
United States - AZ85260

Customer Support Phone Numbers

+1 (480) 366 4159(IT Help Desk Support) 20 18
+1 (480) 366 4100(Corporate Office) 18 28
+1 (480) 366 4200 1 1

Massage Envy Complaints & Reviews

Massage Envy / charged monthly payment after account/membership was canceled

Irina G-Ford on Aug 30, 2017
Hello, I canceled my membership in May 2017 in connection of moving to overseas for work. I have been charged in August 2017 membership amount 59.99$ I have called to the office 8 times and every time was told the situation is fixed and I will get refund soon. However, it was never happened...

Massage Envy / Massage package

B Stett on Aug 27, 2017
Paid $300.00 for a package of 6 massages and didn't use any. It wasn't mentioned that there was an expiration date and after 6 months they automatically closed my account without warning or notice. None of this was explained at the time the contract was being explained. Now they won't...

Massage Envy / refusing to cancel my membership

Kristy1965 on Aug 23, 2017
I have just emailed the area manager so I'm copying and pasting the email here to save time. Hello, I have been a client at Massage Envy on Hulen for 10 months now. (not intentionally). I am very upset and have contacted corporate, left reviews on their fb page, and called them at least 15...

Massage Envy / unethical behavior and lack of morals

Zach Garvis on Aug 18, 2017
My father had a membership in which he had cancelled because of how awful he felt their service was and in doing so had his leftover sessions transferred to my mother's membership. This was done in June of 2017. It is now august and no where in this 2 month gap did they mention that the...

Massage Envy / charged me when they were not supposed to

Upset with Massage Envy on Aug 17, 2017
Massage Evy at 4037 Clark Road, Sarasota, FL 34233 was horribly rude to me over the phone and charged me for a 90-minute massage session that I never had. Reading all these other complaints, my own bad experience, and a dirty set of sheets, has made my decision to cancel my membership. The...

Massage Envy / cancel of services

Alex Mor on Aug 16, 2017
Hello, My name is Alexandra More and this will be my 5th time trying to contact the appropriate person. I called and left a message regarding the fact that I called to cancel my membership over 2 months ago and was told it would be taken care of. Yet I have still been charged twice now. Two...

Massage Envy / unauthorized credit card charges

jennifer pittmann on Aug 14, 2017
My name is Jennifer Pittmann. I had a membership with Massage Envy at the Gilbert Gateway location.  I received a notice that it was going to be closed. I received a letter that stated as of 03-01-17 my Massage Envy Membership was transferred to the San Tan Village. I tried that location...

Massage Envy / cancellation

Teadra on Aug 9, 2017
I am active and faithful member of Massage Envy. I love my services. However, I finished college and until I get back on my feet I moved back home. My hometown does not have a Massage Envy in range. I called to see how to cancel my services. I was told to bring in my drivers license to...

Massage Envy / unauthorized charges/failure to return calls

SharonCcc on Aug 9, 2017
San Toh, This email is in regards to two overcharged drafts for my Massage Envy membership; one on July 5, 2017, the second on August 7, 2017. Beginning in May of 2017( the 25th), I initiated the process of cancelling my membership. I was directed to a Jamie Keaton in Houston...

Massage Envy / scheduling

GanttLVS on Aug 3, 2017
I live in Colorado and I'm a member of Massage Envy. I have family in North Carolina and I scheduled a massage at the nearest location to their residence. The appointment was schedule via phone call. The representative I spoke with confirmed several times with me that the appointment wa...

Massage Envy / lack of response

Pam Graham on Aug 2, 2017
I paid into a massage envy service in Carson City for almost a year and could barely get an appointment. Or it was cancelled and not rebooked. I could not get management to return calls. Than without notice the facility closed. I contacted corporate at least 3 times. I was supposed to be...

Massage Envy / unauthorized card usage

A. Epps on Jul 26, 2017
A very shady company/business. Everybody who complained is telling the TRUTH! They continue to charge after your year is up, then give you a deadline to use your massages. The nerve to go up on my year contract. And almost never have available spots. The massages were excellent. But the...

Massage Envy / charges on account

Amzel on Jul 19, 2017
I put a 3 month hold on my account because I couldn't find the time to go. They tried to charge my card after the 3 months but my card had been stolen and so I was waiting for a new one. I told the manager that I would make a payment as soon as I got it. Now, I am being charged for April...

Massage Envy / massage therapist

Angela Humphries on Jul 19, 2017
I arrived 5 minutes late for my appointment due to being in traffic from a wreck, but called ahead to let them know and asked if I needed to reschedule. I would have been completely fine with rescheduling. They said it would be fine for me to still come. I got there and asked to add a...

Massage Envy / customer service

Kathy59 on Jul 17, 2017
Home base in Ft Myers, however spent time in Michigan at the Hampton of Rochester Hills. Had a membership for 3 years, since January have had terrible service in Michigan from trying to set up appointments to having them cancelled or wrong time is scheduled. Trying to cancel thi...

Massage Envy / birthday gift card for massage service

MarkoMonty on Jul 13, 2017
I will never go to a massage envy chain again. I received a gift card for my birthday and my friend also included the tip in it. I was assured that the tip was included and therefore all I had to do was enjoy my massage. A few months later I went to your facility and used my gift card. I...

Massage Envy / massage

Michelle Elizabeth Peden on Jul 11, 2017
Hi there! I just received a massage from massage envy in San Francisco on mission st. I originally had an appt scheduled 7/6/17 with Rose who I normally see I had to reschedule cause of a doctors appt. I told them about my back issues and they recommended another girl, she was not good at...

Massage Envy / unprofessional/horrible communication

who_cares on Jul 10, 2017
I've worked at the Massage Envy in Colorado Springs for a little over a year and after I left, I seriously began to realize how unfair and unprofessional I had been treated. First off, I would have to commute from where I live now to get to work which is out of the city limits of Colorado...

Massage Envy / overcharges on account / no follow up communication

Removeprophile on Jul 5, 2017
I terminated my contract in February 2017. Massage Envy in Columbia MD overcharged me for May and June of 2017. Someone forgot to enter or complete my cancelation in the system. The latter caused my bank to over draw and incur a fee. When I contacted Massage Envy, I provided details of the...

Massage Envy / massage envy elk grove location

Lucas Lafontaine on Jun 16, 2017
I am an extremely dissatisfied customer and the regional manager Destiny in Elk Grove has been less than helpful. We signed up for the convenience factor of a massage place walking distance to us. Less than 2 months after signing up for a membership the location shut down and absolutely no...

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