Complaints & Reviews

monthly membership

I went to Massage Envy in Greenwood, Indiana last month. I filled out a cancellation form. I am a college...

massage membership

I am writing to share a negative experience with both your customer service and your process overall. I was recently a patron at your location in Naperville (South) located at: 2720 Showplace DriveSuite 100Naperville, IL 60564. I tried to deal with the manager at that location "Sarah" and she was both trite/condescending and rude trying to get an understanding of why my card continued to be charged despite us attempting to put my girlfriend's membership on hold.

We were charged for $400 of massages we were unable to use prior to the cut-off date that was buried in your contract paperwork.

Facts:

-Your front desk people at this location never informed me that there was no way to pause the account and still use charged massages when I signed up
-The fact you have to use all of the massages already charged for before a certain time was also not communicated to me when signing up
-I was never told that I had to go through a formal process to pause the account so my card continued to be charged while she was not going for the service
-Your in location sign up process is not transparent and your managers are rude.

Now I have to waste more of my time going through requesting a credit through my credit card company and if that is not honored I will take legal steps while also sharing my experience online on all the review sites possible.

If you want to reach out to me do so through corporate with high tier support; I have no interest in dealing with anyone at this location moving forward.

A very dissatisfied customer,

Sean Foote

90 min deep tissue / introductory massage

Richmond Willow Lawn 0610 1601 Willow Lawn Dr Ste 304E Richmond, VA 23230 This Store. This man Jason Seibel...

manager

My husband and I have been going to the same massage envy for about 7 months now. We get a couples massage...

charged my credit card and told me they hadn't!!

Went to Mission Valley-San Diego to buy a gift certicater this morning. I was never treated so badly in an...

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my check

I been working there for two day and I was suppose to get payed the being of November todays date is dec 13...

customer service from manager

I was a member for 5 years, bought a membership for my son, daughter and daughter in law. When I called...

Overcharged for the past 3 years. I have been a member since 2014.

My name is Patricia Marone. I am currently a member of Massage Envy since 2014. I was paying a $74.99 fee...

over 5 bounced checks and I did not receive my sign on bonus money.

I started working at this location in late January and ever since than I have had tons of paychecks from Anne...

Massage Envy Southlands / Anne Grandchamp

management

The management at this Franchise is VERY unprofessional. Both Kayla Semsem and Kayla Nottebrock along with...

manager/owner

Why would the Owner fired the employee if he or she reported the Manager stealing the tips from the employee...

warning: message envy injured me for life.

I was permanently injured by a stretch message here. They made me an old man overnight.

They then purposefully concealed the name of the massuese and had my review deleted on Yelp. Yes, they're that evil.

Message Envy has been sued over 400 times (Just Google Message Envy Lawsuits) - this is a very big warning. Had I known this, I would never have darken these doors. I've had MRI's and now neurologists over the accident that happened here.

DON'T GO TO MESSAGE ENVY. YOU'VE BEEN WARNED.

  • Os
    Oscar224245 Oct 07, 2019

    Message Envy Pasadena is truly evil as they delete reviews on Yelp. They will be sued.

    0 Votes

former employee

I was fired for something that was beyond my control. This company relies on the software too much. It may be partly my fault too. I was assigned a client who was pregnant. When I read the iPad regarding the health intake form, I don't recall stating she was pregnant. Nor did the client tell me she was pregnant. I might have mistakenly read over it. Sometimes the internet connection is so slow, that it will not show the health history for the client. There's been a couple times I couldn't use the iPad because the internet was down or very slow. I believed I was fired for an unfair reason. Not to mention it took management a week to figure out that I've massaged the client who happened to be pregnant at the time. This event happened at the Sparks location in Nevada. I don't think I want to work for Massage envy if they did offer me the job back. They are too reliant on their software that doesn't always work, and if a client has health problems the software should flag it and state we cannot work on that client.

customer service

I had a 90 min massage scheduled at the specific location where I just moved too. I got a reminder call for...

membership I never signed up for

I went to Massage Envy looking for a three massage package, I had been a member before and it didn't work for...

customer service - front desk unprofessionalism

On 9/7/19 I made it just in time for my 10am massage w/ Jessica. Brianna stopped me on my way in & said I...

monthly membership

Massage envy owes me 4 visits that was remaining on my monthly membership. I was unable to go to my appts due...

membership

I never received a call back from Massage Envy when it came to my membership. The Massage Envy I was a member of abruptly closed without notice. I had visits left and used some at another location. I had about 6 visits left when all of a sudden I couldn't use them. I called to find out what could be done but never got a response. So disappointed. Even thought of renewing my membership but with this poor customer service, I think not!

membership

I have been waiting on a follow up call from your office regarding my accrued appointments that I wish to...

debit card - fraud

The massage Envy billed my debit card for another customer's delinquent membership in the amount of $130.00...

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