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Massage Envy Complaints & Reviews

Massage Envy / Online booking

Tameka Payne on Feb 17, 2019

My husband and I scheduled a 90 minute massage online for 16 February 2019 and received a confirmation phone call the day before our appointment (9:32am). Five hrs later, I received another call stating our room was never booked because the online application doesn't communicate with their...

Massage Envy / facial

Tammy Cathey on Feb 9, 2019

Horrible experience. Technician humiliated daughter. Wouldnt do the facial and won't give us a refund. When called up there to settle this matter, I could not speak to manager said she was at lunch and does not know when would be back. Wouldnt give me number to corporate which I found...

Massage Envy / membership

fucken tireds on Feb 8, 2019

I initially started my membership about two years ago. Everytime I called for an appointment, I could never get one at the location that was convenient for me. I had 10 massages in the bank so in mid January when I could not get an appointment for months out, I faxed the membership...

Massage Envy / very poor customer service

Steve Brudnicki on Feb 8, 2019

I have been a member for several years. I purchased $175 in a gift card for my girlfriend. She tried scheduling her appointment online and got errors so she called the site in Coleraine Township, Ohio. She booked her appointment for tomorrow. The location miss scheduled it for today. She...

Massage Envy / customer service at this facility

pamela.davis1 on Feb 4, 2019

Message envy complaint 2/2/19 I purchased a 6 month agreement membership with ME and it expired end of December. I still had at 3 messages left to use and I asked the manager Kaley if she would extend an additional 30 days so I could use my remaining 3 messages. For that I was appreciative and she...

Massage Envy / 12 month contract


I am currently pregnant. I went to get a massage at massage envy but noticed i was feeling dizzie and started to have mild cramps when I got home. I called the manager of the store several time to see if I can cancel my membership and I never recieved a call back. I eventually got a hold...

Massage Envy / massages that keep charging me when I am 20 months behind because of 4 surgeries

massageenvy on Jan 24, 2019

I've been part of Massage Envy for years. I'v had 4 surgeries over the past 2 years, 2 back, one hip replacement and major foot surgery. I am having my other hip replaced in Feb. I have racked up over 20 massages that I couldn't use because of my surgeries. I called Murray Scholls and...

Massage Envy / billing at branch location

Jimyor on Jan 22, 2019

My future ex-wife was using my HSA (Health Savings Account) credit card without my knowledge to purchase massage services, provide gratuities for services, and even purchase gift cards for her friends. None of the above were medically necessary. When I brought this to the branch manager...

Massage Envy St George, Utah - Kelly Thacker / I had a medical emergency and I was unable to cancel within the 24 hour cancellation policy

Lori Christensen on Jan 21, 2019

I have been a long time member at Massage Envy and have never been treated so poorly than I have from Kelly Thacker, the franchise owner in St George, Utah. On the day I had a massage appointment booked, I slammed my hand into my car door and had to go to emergency because I smashed three...

Massage Envy / membership cancellation

Sheehanjamz on Jan 14, 2019

I just sighed up for a membership for myself and decided to start the process of getting one for my husband. I signed up for my membership with my signature, my husband was not there so he never signed the contract. I never received a copy of my contract or was never explained the...

Massage Envy / overcharging

Caren Kunda on Jan 8, 2019

To whom it may concern, I am a Massage Envy member and have been for several months. I was in for my first facial, a couple of months ago and was interrupted during my treatment, something about someone needing the steamer and they took it away. My second facial, same thing happened, so I...

Massage Envy / massage

Laura 1383 on Jan 5, 2019

Hi, I recently went for a massage in your Monroe, CT location! I have to tell you I've had many massages before and I am a certified esthetician's! First off the place lacks any atomsphere! The girl at the desk brought me to a area and handed me a pad she said I needed to complete .she said...

Massage Envy / membership

willclark0421 on Jan 2, 2019

My name is William Clark. I'm a former member. I had prepaid for a month in advance on a service that I thought was cancelled. I tried to get my money back but no apparently they don't have that service. I went to the location in Moreno Valley California. I missed an appointment and they...

Massage Envy / transfer of massages/ gift card purchase

Rhonda Smith on Dec 21, 2018

I was charged for gift card purchases when I was under the impression that I was transferring massages. I never intended to buy more massages on top of the ones I already have. I was met with a very rude manager named Lydia when trying to explain the situation. She refused to resolve the...

Massage Envy / original location refused to transfer already paid-for services and gift cards to new location.

Lance Nathan Johnson on Dec 18, 2018

My wife and I originally signed-up for membership at the Turkey Creek, Farragut, TN location. When I moved down to Texas we had paid-for $720 worth of unused services and had received a $100 Gift Certificate, as well. Over the phone the Turkey Creek location employees had told our new...

Massage Envy / customer service

Gul Butt on Dec 6, 2018

Hello my name is Gul Butt. Since you open Owings Mill MD location We go there but Before we use to go Columbia MD location. No compliant ever. My daughter had a six month membership. She gave me one facial out of this. Then she scheduled me for another facial yesterday December 5th at 7...

Massage Envy Bartram Jacksonville, FL / unfair and disrespectful management

D Cabrera on Dec 3, 2018

I've been with Massage Envy for 12 years. I've been going to the Bartram location for about 5 years. I've been so happy overall until recently. I'm not sure if they have a change in management. I called on 12/2/18 morning and spoke with the nice lady from the front desk but my issue wa...

Massage Envy / staff

Kinzey on Dec 3, 2018

The girls who work front desk at the daphne massage envy are so unprofessional. HAYLEY and BRINA. They talk about clients all the time, when in front of other clients . When a clients gets confused, BRINA will cop and attitude real fast leaving a client feeling unwelcomed. They allow client...

Massage Envy / thieves

Dorothy LT on Dec 1, 2018

I became a member at massage envy in Stafford VA. Due to never being able to get an appointment I finally decided to cancel after a year. I sent in my forms on July 3rd, i was charged again on July 30th. At this point I have 9.5 massages totaling $570.00. I called a location close to my...

Massage Envy / not being able use what has been paid for

Winter1002 on Nov 19, 2018

I had a dental procedure done that lasted 2 months, so I was unable to put my face in the cradle.. and now I cant reschedule my last 4 visits...I didn't ask for money back, I wanted to use what was already paid for...I signed up for monthly massage and it was hard to get there.. in the end...