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Massage Envy Customer Service Contacts

+1 480 366 4159 (IT Help Desk Support)
14350 North 87th Street, Suite 200
Scottsdale, New Hampshire
United States - AZ85260

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Use this comments board to leave complaints and reviews about Massage Envy. Discuss the issues you have had with Massage Envy and work with their customer service team to find a resolution.

Massage Envy Complaints & Reviews

Jan 19, 2021

Massage Envy — I want my money back

Your lack of professionalism I have never in my life been treated with this uttermost disrespect. I have...

Jan 07, 2021

Massage Envy — Appointment cancellations

I have been a member of Massage Envy for approximately 15 years. I currently live in Augusta, GA. I have been...

Massage EnvyMassage Envy Charges during COVID -19

Massage Envy in Long Beach Town Center will not stop Billing me for services they are not able to perform during COVID 19 Pandemic. I have made 3 separate appointments 1) first one cancelled by them
2)second one, I showed up for scheduled appointment and no one was there
3)third one, I showed up for scheduled appointment and they said I had to lie and sign a form that my Dr. referred me for a massage for a medical necessity even though I told them my Dr. had not referred me. Meanwhile they are charging me $70.00 every month and I can't get them to stop charging me. I cannot get anything but a local email address [protected]@gmail.com. I have emailed them but no response. I have called every month and when I complain about no response to email. They say email many times and then I complain about no response and they say mgr has 500 emails a day which is why I have not heard response. Ugh!
Please help.

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    Oct 26, 2020

    Massage Envy — Unauthorized credit card charges

    LOCATION: OCEANSIDE, CA CLIENT: Paul J. Pugliesi [protected]@yahoo.com 700 Carey Road #16 Oceanside, CA...

    Jul 14, 2020

    Massage Envy — Membership & suspending my services during pandemic - wow!

    Spoke with Manager, Shana Oh on 7/14/2020 to complain about memo I received telling me my account i...

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    Jan 19, 2020

    Massage Envy — monthly membership

    I went to Massage Envy in Greenwood, Indiana last month. I filled out a cancellation form. I am a college...

    Jan 18, 2020

    Massage Envy — massage membership

    I am writing to share a negative experience with both your customer service and your process overall. I wa...

    Dec 21, 2019

    Massage Envy — 90 min deep tissue / introductory massage

    Richmond Willow Lawn 0610 1601 Willow Lawn Dr Ste 304E Richmond, VA 23230 This Store. This man Jason Seibel...

    Dec 21, 2019

    Massage Envy — manager

    My husband and I have been going to the same massage envy for about 7 months now. We get a couples massage...

    Dec 16, 2019

    Massage Envy — charged my credit card and told me they hadn't!!

    Went to Mission Valley-San Diego to buy a gift certicater this morning. I was never treated so badly in an...

    Dec 13, 2019

    Massage Envy — my check

    I been working there for two day and I was suppose to get payed the being of November todays date is dec 13...

    Nov 09, 2019

    Massage Envy — customer service from manager

    I was a member for 5 years, bought a membership for my son, daughter and daughter in law. When I called...

    Oct 30, 2019

    Massage Envy — Overcharged for the past 3 years. I have been a member since 2014.

    My name is Patricia Marone. I am currently a member of Massage Envy since 2014. I was paying a $74.99 fee...

    Oct 22, 2019

    Massage Envy Southlands / Anne Grandchamp — over 5 bounced checks and I did not receive my sign on bonus money.

    I started working at this location in late January and ever since than I have had tons of paychecks from Anne...

    Oct 11, 2019

    Massage Envy — management

    The management at this Franchise is VERY unprofessional. Both Kayla Semsem and Kayla Nottebrock along with...

    Oct 07, 2019

    Massage Envy — manager/owner

    Why would the Owner fired the employee if he or she reported the Manager stealing the tips from the employee...

    Massage Envywarning: message envy injured me for life.

    I was permanently injured by a stretch message here. They made me an old man overnight.

    They then purposefully concealed the name of the massuese and had my review deleted on Yelp. Yes, they're that evil.

    Message Envy has been sued over 400 times (Just Google Message Envy Lawsuits) - this is a very big warning. Had I known this, I would never have darken these doors. I've had MRI's and now neurologists over the accident that happened here.

    DON'T GO TO MESSAGE ENVY. YOU'VE BEEN WARNED.

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      • Os
        Oscar224245 Oct 07, 2019

        Message Envy Pasadena is truly evil as they delete reviews on Yelp. They will be sued.

        0 Votes

      Massage Envyformer employee

      I was fired for something that was beyond my control. This company relies on the software too much. It may be partly my fault too. I was assigned a client who was pregnant. When I read the iPad regarding the health intake form, I don't recall stating she was pregnant. Nor did the client tell me she was pregnant. I might have mistakenly read over it. Sometimes the internet connection is so slow, that it will not show the health history for the client. There's been a couple times I couldn't use the iPad because the internet was down or very slow. I believed I was fired for an unfair reason. Not to mention it took management a week to figure out that I've massaged the client who happened to be pregnant at the time. This event happened at the Sparks location in Nevada. I don't think I want to work for Massage envy if they did offer me the job back. They are too reliant on their software that doesn't always work, and if a client has health problems the software should flag it and state we cannot work on that client.

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        Sep 30, 2019

        Massage Envy — customer service

        I had a 90 min massage scheduled at the specific location where I just moved too. I got a reminder call for...

        Sep 10, 2019

        Massage Envy — membership I never signed up for

        I went to Massage Envy looking for a three massage package, I had been a member before and it didn't work for...

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