Massage Envy reviews and complaints 1
View all 555 complaintsMassage Envy - Massage Envy Grayslake
Booked what I thought was a prenatal massage for my wife at the Grayslake location at 2:30 on a Friday. Entered my email and phone in the site expecting to get some sort of confirmation. Nothing. Get a call from the store during work hours confirming the appt, but not clear that it was a call from a different store.
Wife shows up at Grayslake location only to be told the booking was at Pleasant Prairie location an hour before, which was not what I remember booking. I call Pleasant Prairie, and they tell me I'd made the appt here all along at that time, even though there was no email, no text, nothing to document my original booking.
Inconceivable that with online bookings you send out no receipt or booking confirmation and no flexibility with rescheduling the appointment or at least offering a partial refund.
Considering I've been given no record that I actually booked what you're claiming I booked, I expect a refund of what was charged on my account.
Desired outcome: Considering I've been given no record that I actually booked what you're claiming I booked, I expect a refund of what was charged on my account.
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