Massage Envy reviews and complaints 1
View all 555 complaintsMassage Envy - 60 min massage
My daughter was visiting me in Colorado Springs, CO on 5/17/23. She had just finished moving and wanted a massage. Because Massage Envy's website stated a 60 min massage was $85, and the Rockrimmon location was the only place we could find with availability, she booked an appointment. When she booked the appointment, she asked them to verify the cost - which they stated would be $85 - as indicated on the website. When she checked out to pay, they charged her $145 and told her it was because she had visited Massage Envy in another state. They did not ask her about this when she called to book the appointment; nor did they mention anything about being a member.
My daughter didn't even get a good massage (massage therapist wasn't good). I consider this to be false advertising. There are many other medical massage therapy establishments in Colorado Springs that don't charge $145 for a 60 minute massage.
This is misleading advertising!
Desired outcome: I am requesting a refund of $60; the difference between the stated price and the amount charged.
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