The complaint has been investigated and
resolved to the customer's satisfaction
Mashreq Bank/credit Cardextra charges on credit cards


I'm UAE resident and living there with my family more than 16 years. Last month when I was traveling to my country for an urgent case I arrested by police because on none payment to my Credit Cards for amount of Dhe 50, 000. I had two credit cards from Mashreq Bank. I didn't use my both cards from Jan 2009 onward and my balnce was Dhs 53, 584 at that time. I tried to pay to bank on regular basis although I was facing some problem and late payment by my company toward my monthly salary. I paid Dhs 79, 690 to Mashreq Bank during 2009, 2010 & 2011 without using single fils of my cards during these period and still they have made a case against me for Dhs 50, 000. Just wanted the world know, how government of UAE & Police works hand in hand to protect the banks without consideration people civil right. Please let people knows how the respected people and families treated in this country as criminal. I can provide all my e-statement as proof for this case and let you know there are no authority to protect us against this bank.


  • Ir
    irenea Dec 08, 2011

    even my husband is victim, they not open or activate the credit card in mahreq and the visa, and now sent my husband a letter from legal office enzi corporation and have a loan 15.727.89 dirams, but this credit card not activate and not open, why this is have a loan to my husband, is unbelieve able, , then the recovery department ettle and aprove 4500 diram so my relatives in dubai paid this, even theres no loan there of my husband, then when ask the clearance said there another in master 36thou dirams, i almost die my blood pressure 190 over100, , , because the true is, my husband work in arabian mix and someone offer a loan in mashreq, so his credit limit is 4500 dirams, and when check his a.t.mprovide the company of my husband already there the money and wwithdraw them in that atm, then after a month recieved a 2credit card from mashreq and because the money already there in atm provide of his company ., he not open or activate the two card, in short not rub or open, and now the things that i dont understand why have a easy loan in visa both credit card?the credit limikt of my husband is only 4500 dirams, , he is not full paid yet, why theres another in master is unbelieve able, , the 4500 loan my husband paid a 9months, 286dirams in his salary cut already in his salary when he get is salary in atm, and now the name russel said there another in visa easy loan? why theres a easy loan, he not open and activate, how it happen?theres a karma, and all of us are die, so i wish and pray that those people make this scam, have a sick like cancer, , , , , ,

    1 Votes

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