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Maruti Suzuki India / Maruti Udyog review: deceptive business practices! 48

A
Author of the review
12:00 am EDT
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My name is Anish Agarwal and I am writing this complaint with reference to a Maruti Esteem VXI purchased from SAYA AUTOMOBILES, New Delhi.

Complaint Details:

On 6th September 2006, I had booked a Maruti Esteem VXI. As per the final agreement, the dealer offered a final vehicle price of Rs.5, 10,000.00 (including accessories) out of which I had paid Rs.1,50,000.00 as down payment.

The vehicle was delivered on 29th September 2006 along with all promised accessories with an affirmation that the Registration Certificate (Smart Card) shall be delivered within 45 days of the delivery date. However the dealer didn't provide us with an Invoice and a no-dues certificate. Said the same shall be delivered with Registration Certificate (RC).

We didn't receive the RC within 45 days. When contacted the dealer, were told that we owe certain amount towards the vehicle and need to pay the outstanding amount so as to obtain the RC. We asked the dealer about the breakup of the charges which he failed to submit. After much follow-up and escalating the complaint at Maruti Helpline (complaint ref # 324285) the dealer released the RC on 27 th December 2006.

Following on, the dealer has not yet issued us the Vehicle Invoice and a No Dues certificate. The Invoice presented by the dealer mentioned an amount of Rs. 5, 38, 000.00 which we refused to accept due to the price difference of Rs 28,000.00 as against the payment of Rs.5, 10,000.00 paid towards the vehicle.

According to the dealer, the sales executive who had handled the deal left the dealership in Nov 2006 and the same was informed to general public by the dealer by means of an article in Hindustan Times dated 14 November 2006.

We did explain to the dealer that the price difference featuring in the Invoice is the discount offered to us and should be accordingly substituted in the Invoice. However, instead the dealer wants us to write a letter mentioning that the price difference of Rs. 28, 000.00 was paid in cash to the dealing executive and he in turn has not deposited the amount at the dealer cash counter. This is not true and we have declined to write any such letter.

I had tried to call your New Delhi Regional Office at Connaught Place on the numbers provided to me by Maruti Helpline. But not even a single I have received an affirmative response about how to proceed or what steps should be take. Have also written a letter to Mr. Jagdish Khattar (MD, Maruti Udyog Limited) but no response has been received so far.

The following points are noteworthy:

· Why didn't the dealer issue the Invoice at the time of the vehicle delivery?
· The dealer has issued us Vehicle Gate Pass which establishes that the dealer is satisfied with the transaction and there are no dues towards the vehicle.
· If dealer wasn't satisfied with the deal, why was no objection raised between 6 th September 2006 till the date of complaint.
· Also, the dealer mentions the they have terminated the sales executive for some reasons and have published a press release – Why didn't the dealer co-ordinate the task of calling the customers whose files were handled by this executive

I have already called the dealer more than 10 times and have spoken to its General Manager but with no luck. I have recordings of few conversations which should establish the fact the dealer has always been reluctant about issuing important documents like RC, Invoice and No dues certificate.

Many Thanks

48 comments
S
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s. k. jain
,
Jun 26, 2008 1:44 am EDT

To Dt: 25.06.2008
M/s Maruti Suzuki India Limited,
Palm Gurgaon Road,
Gurgaon-122015.

Dear Sir,
Ref:- Invoice No: 24234, Dt: 12.05.2008 by your dealer M/s Orbit
Motors Pvt. Ltd., Civil Township, Rourkela-769004.

I am to draw your kind attention that I have purchased Maruti Swift LDI in my son’s name. The vehicle was taken delivery on 26.03.2008 after discussion held with Mr. Barik & Mr. Dua with a condition that our Banker will pay by 21.04.2008 and not before that.

Unfortunately our Banker delayed the matter and finally we paid the amount on 17.05.2008. When we approached for Registration of vehicle the dealer claimed interest Rs.8806 /- from date of delivery as we have failed to pay within the month of April and refused to make Regn. unless the amount is paid. Since their MD Mr. Dua was away to Germany; after much persuation and approaching Mr. Barik on daily basis on 28th May they agreed to make Regn after receiving post dated cheque for Rs.8806 /-. In this connection we want to state that: -

1. While discussion that payment will be made by 21.04.2008 neither Mr. Barik, nor Mr. Dua specifically told the undersigned that if you fail to pay in time interest will be charged from day one only. They claim we should have read challan signed by us while taking delivery.

2. Any benefit given to consumer cannot be withdrawn under any pretest or circumstances

3. For delay beyond our commitment we readily agreed to pay interest.

4. We requested the dealer to make Regn without delay and retain the documents with them and once your MD is available, we shall settle the matter and take all papers. Request was turned down and adopting such coercive measures is painful and we strougly protest for the same.

5. We protest interest charged from day one as illegal and beyond law; hence, request and demand refund of excess interest charged.

After return of Mr. Dua when the undersigned met him with a request to charge interest for delay beyond agreed date; his way of talking, body language totally changed and has uttered many unwanted words which we never expected from Mr. Dua and instead simply he could have turndedown our request. I have taken the whole episode in bad taste and is really painful that a man of his stature could change his attitude so drastically. Since; we live in same locality a common friend is witness to the whole episode.

I am using solely Maruti Cars only since 1992 as apart from Swift purchased now. I am holding the following cars in name of :-

(1) S.K Jain Maruti 800 Car no: WB-02-6510
(2) Gaurav Jain ______do_____ Car no: OR-14F-6441
(3) Sushila Jain ______do_____ Car no: OR-14N-1541

being purchased from M/s Orbit only.

May be this episode will change our mind to shift our loyalty to some other brand.

If the matter is not sorted our amicably, our refund claim awaits legal follow up.

Thanking You,
Yours Faithfully

(S.K Jain)

Plot No: X-10, Civil Township,
Rourkela-769004,
Cell No: [protected].

H
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harpreet singh
,
Jun 19, 2008 10:47 am EDT

DEAR MANAGER,

My name is Harpreet Singh working with Max New York life as a manager.

Recently i had bought a maruti swift on 17 nov from rohan motors.at the time of delivery your
Employee Mr. Ranjeet singh who is working as a sales representative in rohan motors told me me to pay a down payment of Rs.95000/ including
Insurance, at that time i paid him the full amount and take away the car.
After few months in April med your employee mr ranjeet singh called me and told me that i had to pay 1 EMI to rohan motors again as rohan motors had got one EMI
Shor t from the bank.
Then i questioned mr ranjeet that why this emi comes so late after 4 months you are telling me to give 9250/ rs imm, i asked him to give me the details
of my track or something else like any proff to whether i had to pay this or not then he told me to ask from the bank,
then i went to my bank and i did'nt got any clear situation from them, then i again came to mr ranjeet and asked for the clarifications, he refused and told me
that if you will not pay this amount it will be deducted from my salary, ther i got some trust on him and paid the emi to ranjeet, he give me a computer
Generated word sheet where it was written that payment given to rohan motors.
when i saw that slip i found that it was really very different from the orignal recipts of rohan motors which i had receive earlier.
i didn’t asked anything and went to my work.
Few days ago again this gentleman called me up and told me that there is some 1000/ rs again balanced from my side, i asked him what the hell your services
are there, on daily basis you are coming here and asking me for some amount of money then he keep silent, then i told him to not to call today and tomorrow as iam very busy in office
After that i will pay you the amount, then again on same night he again called me up and said pl give this
Amount otherwise this will again stuck from my salary, i got frustated and told him this is not the right time its already 10:00pm
better to call me tomorow, he refused and started shouting that u have to give this amount feel so embarrassed that for only rs 1000 he is calling me and shouting on me i
imm. cut my phone, that night he called me twice and thrice but i didn’t pick the ph.
next day in evening he come to my home when i was not there and he again he done the same thing with my old mother, but my mom didn’t pay and when i came back she
Was having a low BP.
then i called him and asked why you had come to my home then he again talk very badly, then i told him not to call me now i will discuss all these
things from your head office and from maruti.

Now please clarify me that whether that payment which I had paid was true or not.
And please take some actions on your customer services.

My car registration number is UK-07-V-3285 SWIFT-LDI-WHITE COLOUR

kindly take this complaint on a high priority basis.

thanks
HARPREET SINGH
[protected]

R
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Rahul
,
May 20, 2008 11:15 pm EDT

Dear Sir,

My esteem car has extended warranty of 4 yrs.Power antenna fallen down while running the car.So I have asked the maruti dealer to replcae this during servicng.But he refused to do so.Please check the matter as I am facing a huge trouble from 2-3 months.I am trying to find the right person to lodge ny complaint.I request you to do the needful and rais my query to concerned person also.

Regards,
Rahul
[protected]

M
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Manoj Pahuja
,
May 19, 2008 3:52 am EDT

Sir,
This is in reference with the Maruit WagonR-VXI Car which i have purchased on Sepetember 06 from Alpha Automobiles Faridabad.
During the time of purchase there were lot of promises which Alpha has given to me like.

-As i told them that there would be litt delay in the Servicing the Car as i will be travelling abroad most of the time.
They told me that no problems you will get your Free three services when ever you want and also will give me 4th service as Free.
As Alpha is closed down i went to the service station of VIPUL Motors Faridabad.They treated me a step brother and told me that they will charge for the 3rd service

-They had charged Rs 2500/- for the Black Rubber coat paint for 5 Years.
As Alpha is closed down now who will fulfill this.

There are lot more problems which are not been resolved by the Engineers..

Thanks
Manoj
[protected]

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Amit
,
Apr 23, 2008 8:02 am EDT

An Appeal - Pls. Guys Stop Purchasing Maruti

Now a Days Maruti is worst company, which i have seen inmy life more over i will not hesitate to say it as worst than public sector org.

1) This company always talk about Customer satisfaction but don't Know its definition actually.

2) Sure Maruti is Enjoying its 13% + Growth, that is why it doesn’t effect if 2/3 % customers cat. they loose .

3) Dealers are worst than local (can’t write here) as they have no prob. to retain customers as demand is very high. (Always ready to say lena hai to nahi to jao)

4) Dealer made their own rules.(Like sahookars)

5) Any time Maruti not respond any time or not in whole life for aam aadmi problems./RO nobody presents on seats either they are always busy in meetings or dealer visits .
(Sorry it’s a use less effort)

6) Powerful persons can buy any time maruti even without advance booking even directly from maruti factory . (Same Day any model)

More over its is begg. even after spend lakhs of ruppes .

If this happens this company will be shut down in 10 years.

But we are common person like a dog who always bark..

Atleast I’ll not buy my next car from maruti in future (Rest depends on other ppls. But no doubt soon they will realize ) Hindustan me bheed chal hai)

(I wish I can publish it in news paper as I have community of ppls. With me of similar problems ) but it’ll take time as papers deny as maruti is biggest advertised with them/// wht a myth

Cheers ...

Best Regars,
Mamuli Aadmi

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Akhil Gaur
,
Mar 13, 2008 6:57 am EDT

Hi,

I have booked Maruti Swift (LXI) ON 3rd Feb 2008..at competent Automobiles in Central Mkt. At the time of the booking i have been told that will get the delievery in 3 weeks..After that again when i called to confirm again i got a new date..i.e 5 march 2008.and this time they surely said that will get the car..

Till now i havnt recieved the delievery of the car..and even the dealer is not sure when they can give the delievery. They just said that this car is in waitin... i dont understand HOW MUCH SHOULD A CUSTOMER WAIT..

I just want that my concern will be resolved..!

Thanks.!

R
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RAVINDER nATH
,
Feb 19, 2008 7:10 am EST

I have got my car (ZEN model2003) serviced at Berkeley Automobile phase II Ihave Cahndigarh on 25/01/2008. I have carried oil and filter along with me. But service manager has refused to accept the oil and filter. because it is compulsory to buy the supplied by the service station. I would like to tell you that I have using CASTROL MAGNATIC engine oil since first free service. So i would like to know that is it necessory to buy oil supplied by the service station. So I had to go to unauthorised shop for changing oil. I have written to your regional office also but I am sorry to say that brought no rrsponse.
Thank you

Yours truelly
Ravinder Nath
#3249 Sect 15 D
Chandigarh

G
G
Girish Patel
,
Sep 20, 2007 12:15 am EDT

i have booked swift diesel vdi (abs) on 11/8/2007 from amar cars pvt. ltd baroda authorised dealer of maruti udhyog ltd. [protected],01) and as per dealer the car was suppose to be delivered after 4 wks but havent got the delivery yet, what is the problem and the reasons for the delay.
when asked to dealer he is blaming the company for the delay. and if he is right i must say the company is not professional and they should stop writing COUNT ON US.
I have lot more to write but for now i just expect that you ll get back to me and assist solving this matter.
thank you.

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