Complaints & Reviews

false promise as to force customer to book a vehicle, then delaying the delivery.

Sir,
I am v. isaac robert, residing in coimbatore. I wanted to buy maruti 800 duo. so, I approched jaikrishnaa auto sales, the dealer for maruti cars in coimbatore on 21-09-2009. when I enquired about 800duo, I was forced by the sales staff of the dealer to book for the car immediately otherwise I could not get my desired colour that is blue blaze. it was very much available then. what I was told then, "if I paid some amount and booked, my desired blue blaze 800 duo would be alloted for me - otherwise not". so, I happened to hand over my used 800 car to them in exchange. thereby, I paid 45000/=rupees atonce. mean time loan also sanctioned for the remaining amount. now, they say that I have to wait for another 20 days to get that particular colour. those available blue blaze cars were given to some others. giving false promise to make customer to book cars with their show room, not giving a chance to go to other dealers in the same city, is it not a cheating?. more over, myself being an advocate, I have to travel a lot every day and I have to spend much towards taxi in the absence of my car. besides that, what is the interest, for the amount I paid for these waiting peroid? if they had told earlier, I would have approached abt, or ambal the other dealers of maruti cars in coimbatore.
I seek immediate response from concerned authorities.

Yours
V. isaac robert.

delay in car delivery by maruti dealer

I booked Swift Dzire on 7th August 2009 with Sai Service at Goregaon, Mumbai by paying Rs. 50, 000 as booking amount. My precondition was quick delivery as I recently returned back from abroad and don't have any means of commutation. At the time of booking the sales executive committed to deliver the car by in 4 weeks. Now 7 weeks are over, still there is no sight of the car. On escalation to the manager he flatly refuses to accept that any such commitments were made. Usually business is based on verbal commitment and there is no proof using which I can approach the authorities. I feeling helpless in this situation have no clue whom to approach for justice.

I got to know from reliable sources that dealers are taking the booking amount and earning interest on this money and then selling the car in black market at a premium price. Since its a festive season the market is hot.

Is there any law or authorities in this country to check such business malpractices and protect the consumer rights. This is only country where people have to run behind the dealers with money to buy a car.

  • Go
    gopal v ahuja Oct 08, 2007

    I have paid my down payment and also my loan amount has been passed by hdfc bank. My installments have been started deducting since 2 months... But no delivery of car... I have complained many times. Also spoke with the manager of spectra motors (borivali, mumbai)... All in vain.

    0 Votes

irresponsible and careless service from sai service station, karingachira, kochi (maruti's authorised service centre)

I here by bring your kind attention regarding the irresponsibility and misbehavior that I felt in connection with my car service, from maruti's autherised service center, Kringachira, Kochi.
I gave my Maruti Zen car for the general service and underbody coating on Aug 7th to this service station. After service I took my vehicle on 8th and checked. I was really shocked because the service was not proper and the black paint was spilled to the running board of the car on both sides. Besides this, my central locking system of the car was not working properly. I complained to the service manager and he took the vehicle for another service, but the thing was more worse than the earlier. I gave complaint to the customer care of the sai service, Ernakulam.But till date; no action was taken from them. I never expect such an irresponsibility and carelessness from the Maruti's autherised service centre.
So please took this matter seriously and take necessary action and ensure that, don’t repeat to any customer, such an irresponsible behavior from the authorized service centre of your company

  • Dr
    Dr manisha singh Apr 14, 2007

    I have maruti zen 2003 model.

    COMPLAINT NO. 1

    I gave my car for general servicing in January last week of this year,at competent services new delhi we had requested to change the wipers and had a plan to move out of delhi for a couple of days. We got our car home delivered at ~8:30 pm on the eve of leaving for the destination. It apparently looked o.k. But when we reached carnal on NH1 we noticed a crack around the excel of the wiper although it was not completely broken, we never had any collision or some stone hurt on the wind shield as NH 1 being an ace national highway we do not evidence any stone!When I returned to Delhi after ~ 1000 kms journey i notified the problem to Competent authorities who refused to take any responsibilities while during handing over the car to the company there was no breakage of the wind shield.

    COMPLAINT NO. 2

    This is regarding insurance of the car which was getting expired on date 1st of apr. night and we gave the application and cheque to insurance guys of competent-new deli on 28th of mar. however they told us on 2nd of apr. that they had some miscalculation and required the new payment thus we had our policy lapsed and a new policy had to be made in which now they noted the crack in the wind shield which may cause problems to us in future to claims of replacing the windshield which is already liable to breakage!

    Anyways we had requested the insurance coverage of attending passengers but the agent forgot,i gave him chq for endorsement on 03/04/07 and after repeated reminders ,they are informing me on 15/04/07 that whole capacity of the car i.e 5 persons insurance is mandatory even though i have family of 3.nobody seems to be well informed thus as of date 14/04/07 we still do not have an insurance.

    0 Votes
  • Sw
    SWATI YADAV Aug 20, 2011

    I WANT TO MAKE A COMPLAIN AGAINST "KAPOOR MOTORS", BARABIRVAH, KANPUR ROAD LUCKNOW.I GOT MY CAR'S INSURANCE DONE THROUGH THEM VIA NATIONAL INSURANCE COMPANY, LUCKNOW.MY CAR MET AN ACCIDENT AND NOW INSPITE OF INSURANCE THEY ARE ASKING FOR CASH WITHOUT GIVING ANY RECEIPT.MY CLAIM NUMBER IS-91178012 DATE-18.8.2011 ..NOT GIVING MY CAR NOR REPAIRING IT AND ASKING FOR Rs.25000 CASH..THEIR MISBEHAVIOUR IS INTOLERABLE.PLS TAKE NECESSARY ACTIONS AGAINST KAPOOR MOTORS

    0 Votes

thanks to maruti for their services

Thanks to Maruti Suzuki for their Services Although not many people believe in reincarnation but if any then i must say that i would have been really generous and kind in giving donations and grants in my last birth, which paid me in this birth by being Maruti's customer. I think I proudly boast being one of them, as only a Maruti customer can pay twice for the service which was not even accomplished once with satisfaction. The story of frustration and irresponsibility begins when the car which I own, Maruti Swift Vxi (DL4C AA 8541) starts suffering from clutch problem (I will be using animate words for my car as it is my true companion on Delhi roads) I visited DD Motors Wazirpur for the Clutch work, they did something (some things because they only know what they did as result was nothing) and handed over my car without any attendant, and I paid them... In exchange. So Many thanks to DD Motors Wazirpur.. But as I know my car, it was not cured properly and I had no fun driving it the way I used to. I informed DD Motors Wazirpur about the fact and told them that I am not satisfied with their work which they have done and I am not feeling that my car is having a new clutch set, so then after all this they finally sent an attendant at my residence for check up, that attendant felt the same problem which I have already mentioned above and then he did something amazing but my car could not resist his work so all went from bad to the worst. My car tried its best and I drove miles and miles but all in vain. Neither my car was happy nor I. It was still suffering from that problem and I could sense it. After thinking all above I decided to visit DD Motors Mayapuri as I considered them to be more trustworthy but as old saying goes that promises are kept to be broken so as trust. My car was hospitalized for two days and they charged me... For the treatment which was supposedly treated by DD Motors Wazirpur. More over I found few below discrepancies after service from DD Motors Mayapuri. Speedometer was not working - Coupler wire was not in place. Coolant bottle was not in place, I was feeling that bottle is verdict of hang till death. Bolt on Tappet cover is missing. Now paying for the service which is not at all satisfying and paying double the amount for nothing, I feel really great, and proud owner of Maruti product and really happy for the kind of service and attitude they have towards customer, they are so nice that they are not at all bothered to provide attendants for help, not only that they speak to customers so politely that it leaves one to be at least not more but being impressed by them. I think they can actually win an Olympic gold in arguments but alas there is no such competition, otherwise I would have got one more reason to boast being Maruti's customer. Nevertheless I am thankful to Maruti and their service centers DD Motors Wazirpur and DD Motors Mayapuri respectively for doing which was least expected out of them and god bless them for their deeds! I think I deserved all this humiliation and frustration for being Maruti car owner. In short I can not count on Maruti

Thanks/Vivek Bist

  • Noise from front doors since purchased (26.04.2008), not rectified till now.

    0 Votes
  • Dr
    dr mahajan nitin Mar 15, 2011

    non availability of ac pipe

    0 Votes
  • Ma
    Maruti Suzuki Care Apr 08, 2011

    Dear Sir,

    We apologise for the inconvenience caused. Please write in to [email protected] with your contact details & we will get in touch with you. Remember to quote your ID 750677 in the subject line, to help us track your issue easily.

    Regards,
    Maruti Customer Service Team

    0 Votes
  • Ha
    Harish Dhingra Aug 08, 2016

    This is hereby inform you that Madhusudhan Motors have yet not deliverd our swift vxi which was bokked on 21st feb 2010. while taking the bokking they told us that our car will be availabe within march and on 31st march one of there sales executive called us and said that your car is ready for delivery nd its going under PDC/PDI.When we reached there we made all formalites and paid the full amount but then after making complete payment there sale executive informed us that somebody has given him wrong information about the car and sais sorry i wont be able to give you your car today...they have shown sales in their books but the car is yet not reached to our place.
    I think they have done this just for showing their sales because it was last day of accounting year but this is wrong. if they dint have the car they shouldn't have called us and said your car is ready

    I hpoe my compaint will be resolve as early as possible


    Harish Dhingra

    0 Votes
  • Ra
    Ravikant Bhagwat Aug 08, 2016

    To,

    The General Manager,
    Maruti Suzuki (India) Limited,
    Gudgaon,
    HARIYANA.

    Sub:- Non response of your Authorized Dealer M/s. Sky Automobiles, Raipur.


    Dear Sir,

    I own a Maruti Suzuki Swipt Car having Registration No. CG-12 : D-6220 for the last 4 years. Recently, I have handed over my vehicle to your Authorized Dealer M/s. Sky Automobiles, G.E. Road, Raipur (C.G.) to carryout some repairing works. At the time of handing over the vehicle the air-conditioning system of the vehicle was running satisfactorily. After carrying out some denting work on the back side of vehicle and some repairing work on the bonnet your above mentioned authorized dealer had delivered the vehicle to the undersigned. On receipt of the vehicle I notice that the A.C. System of the vehicle was out of order. I took up the matter with the above authorized dealer, but the works manager of the dealer did not respond properly. Therefore, I had to got attended the above problem from an out side agency and as per the concerned person of that agency, the gas of A.C. System was drained due to faulty workmanship at the works of your authorized dealer M/s. Sky Automobiles, G.E. Road, Raipur. The copy of cash receipt of your authorized dealer as well as the out side agency who attended the A.C. System are enclosed for your ready reference. The sort of attitude shown by the concerned person of your authorized dealer M/s. Sky Automobiles, Raipur is totally against the image of “ Maruti Suzuki India Limited ” which held a high reputation in the Automobile Industry.

    Now, it is requested that the above matter may please be taken up with your authorized dealer M/s. Sky Automobiles, Raipur at appropriate level and if possible a line of confirmation in respect of the action taken may please be conveyed to me.

    Thanking you,

    Encl:- As above.
    Yours faithfully,
    Dated :

    ( R.K. Bhagwat)
    Superintending Engineer
    Room No.509, Vidyut Sewa Bhawan,
    CSPGCL, Dagania, Raipur (C.G.)

    0 Votes

delivery

From : Nalesh B Jadhav, 108, sunshree Gold, NIBM Road, Kondhwe, Pune, 48 Date : 19/9/2009
Sir,
In response to your public advt in newspaper in pune i have booked Astar LXI( Silver Silk) on 31.8.09 with a committment of delivery on 28.09.09i.e. Dassera Accordingly till now i have paid a total amount of Rs 3, 50, 581+M 800 car exchange worth Rs 32, 000/- + cash & Corp Disc of 12, 000/-My Customer Id is I092503616.Now it is hard to believe me that today your dealer had informed me that this car is on waiting & will take a 1 month time to deliver due to shortage & thus I am going through a serious mental trauma as this affect me a financial loss for no fault from my side. I request you to kindly look into the matter & arrange for delivery at the earliest as committed to me by your Dealer on my indent for my car from company on 31.8.2009 or to extend the present sheme of cash discount+ Exchange bonus as publically announced by company worth Rs 25000/-as a special case.I would be grateful to you if you could do so, as this had it been informed to me on 31.8.09, i would not have gone for this deal with you.Thanking you sir.
From Nalesh B Jadhav (Contact No [protected] ) Email ID : [protected]@nibmindia.org

  • As
    Ashish Goel Oct 24, 2009

    M/s. Maruti Suzuki

    Sir,

    I have booked Swift Vdi on Date : 25.08.09, from Krish Automotors (P) Ltd., Recipt Number - 3138, for Rs. 10, 000.00. That time they told me that I will be getting the delivery after 1 month or Maximum of 50 days, but as today its been around 2 months, and when I contacted them for the delivery, they told me that it will take around 45 days more.

    They also said that if I want the delivery then I have to pay the whole amount ( Rs. 5, 50, 000.00) now, and I will get the Car after 20 days, when asked to dealer he is blaming the company for the delay. and if he is right i must say the company is not professional and they should stop writing COUNT ON US.

    And now, I don't want get myself into this problem, but I also Need the car as soon as possible.
    Once they also asked for the Premium amount of Rs. 15000 for quick delivery of the car, which is also known as Black Selling.

    Kindly help me regarding this, and take a suitable action for this, as I wanted to gift this car to my sister on 9th November, 09 which is approaching really fast.

    Whenever I go on that showroom, they gives excuses, and say that the executive whom you dealt with has left, or he is on leave, and I don't get any result of going there.

    Please Help me regarding this.

    Thanks & Regards,

    Ashish Goel
    9810093677.


    Balaji Freight Carriers Pvt. Ltd.

    ( A n I S O 9 0 0 1 : 2 0 0 0 C e r t i f i e d C o m p a n y )
    BG - 354, Sanjay Gandhi Transport Nagar, Delhi - 110 042 ( India )
    T +91 11 27832483 | T +91 11 27831993 | F +91 11 27833252
    M +91 11 9810116638 | M +91 11 9312213277
    E - [email protected] | [email protected]

    visit us at www.balajifreightcarriers.com

    0 Votes

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not recived r. c.

I amit kumar sharma, purchased one car ( alto LX ) its registration no is - DLSCD 9588,
in month of starting may 2009 from T.R. Sawhney Motors P.Ltd. 33 & 34 harichand melaram complex, east gokulpuri wazirabad road, N.Delhi .

i cant recived any paper ( R.C., Invoice recipt ) from delar & i doing many call to dealr for R.C. & invoice, but in reply give me many time as after one - two month to give its paper,
and finally saying by (Mr. Manu Dua - [protected]) that i cant give u R.C. and invoice.

Mr. mannu dua cant give any resion do its, & talking with me by mis behave.

maruti service delar services is very very poor.
i give 0 / 10 marks to u delar service .

if u cant give me my R.C. with in 5 days, than strically i will legal action you & u delar.


amit kumar sharma

[protected]
[protected]@yahoo.com

denial of basic services

we r getting our cars 3488 & 2619 serviced
every year from NARINA. Previously they provide plastic bag to deposit tool kit or insurance policy etc.
Today, 6.9.09 they denied to plastic bag as banned by Delhi High
Court. Hon`ble High Court banned non biodegradeable plastic bags not basic services to the
customers. Provide biodegradeable or paper bags or inform to the customers to make own arrangement when they are booking for the day of service.

Neither customer complaint/suggestion book was provided nor PRO Desk was visible. Customer satisfaction is very essential to survive in the competitive world.

After long 2 hours(Approx) waste, biodegradeable bag was provided . Alas ! again paper were denied to accept at security check.

Moreover web site address missing at job order card
which is very essential.

HOPE TO IMPROVE UP TO CUSTOMER SATISFACTION

noise in brakes

Sir,
I have purchased maruti swift - vdi on 14th september 2008 from m/s batra auto company, faridabad code - 5803.
Car registration no - hr 51 ac 7420
Engine no - 1134769
Chasis no - 364531
Model no - rs 413
Insurance policy no - 4595909 from national insurance company valid till 12th sep 09
Under the name of m/s m. L bhansali & co.
1) we are having the problem in front brakes as the brakes are less effective & even noise is coming from front side while pressing the brake pedal even at a slower speed. I have already compaint about this problem to the service centre many times but all the times excuses have been given & still my problem has not been rectified.
2) I have taken the accidental claim in the month of june 2009 for denting & painting at lower left side running fender, the job done was so poor that the paint has swollen up & its chipping from the place even service centre have broken the wheel cover & made paint rough at the roof of my car. Inspite of complaining about the body paint & wheel cover, service centre refused to solve the problem.
3) every time late in delivering the car
You are requested to please look into this matter as it is already very delayed by yours authorised service centre.

  • Na
    Narayanan33_in Dec 09, 2009

    Hi,

    I am using my Swift VDI since 1.5 yrs ... I did exp. a very minimal noise when braking, While I am turning left/right. After i got it checked in ABT service center(Ukkadam) here in coimbatore, the noise increased many fold.

    Service person claims that, it is natural and not to bother about this noise. He said even Maruti, itself doesnt have a solution for this.

    I wonder, For such a fast vehicle how come the braking system is not upto the mark.

    0 Votes

poor body shop-customer care

I am one of maruti customer having vehicle number-up-14-am-3249 wagan-r registered in the name of my wife mrs nishtha. I would like to inform you that since last two years I am taking the services of your authorized dealer m/s d. d. motors wazirpur. the said dealer is not providing the services as per the norms prescribed by maruti udyog limited. I approached the workshop of the said dealer on 13th august for the replacement of rear bumper and painting of dicky which was damaged due to a minor fire. also there was a leakage of water from the windscreen as it was not fitted properly by the dealer. it was replaced by the dealer a month back. initially the representatives refused to accept the complaint but on my resistance they admitted to have it done. I was given 17th august as date of delivery but nobody called me up to collect the vehicle on that day. I called the service advisor on his mobile ([protected]) on 18th august at 11 am but it was switched off. I contacted him on the landline phone but no satisfactory reply was given. I received a call at 3.30 pm to collect the vehicle as it was ready for delivery. I reached there after taking a break from my office at 4.30 pm, but waited for around one hour to be entertained by somebody, as there was a shortage of staff. at 5.30 pm the car was declared ready for final delivery but on my inspection, it was found that windscreen was not repaired, no rubbing polishing was done as its mandatory after painting, even the vehicle was not washed. the staff present there showed there helplessness. it is the duty of the advisors to inspect the car before the delivery but no rules were followed even the actual service advisor was not available at the time of delivery. the car was not in a position of delivery. it was a complete harassment as I had to manage time from my busy schedule and working hours. this type of problems were already faced by me on two occasions in the past but I ignored it, treating it as individual mistakes but now its unbearable becaust the deficiency in service is entirely on the dealers part as the system and policies are decided by them. the vehicle was finally delivered to me on 20th august but still the quality of work done is not satisfactory. the service staff are not even ready to admit there mistakes and the blame game starts but at last the customers bear the loss of time as well as money.

I humbly request the concerned authorities of maruti udyog limited to take necessary action so that the authorized dealer follow the rules and guidelines provided by the company, for the interests of the customers.

Thanking you.

Niraj kumar

C-7/73 sec-7

Rohini-85

[protected]
[protected]
[protected]

water is coming inside the car

Dear sir,

I purchased a maruti suzuki alto lx on 02-02-2017 from jabalpur motors ltd., indore(m.p.), dealer's code no.-5302.Just after the 1st servicing, water started coming inside from somwhere in the car, also it comes whaen it is washed or rainfall takes place. I complained for this on the 2nd servicing i.e., 29-07-2017.They said that at time that the defect has been corrected.
But it was not so, just after one day of sevicing, after the rainfall the same problem came again and the water again started coming in and now in more amount than before.
I want this defect to be corrected as soon as possible and jabalpur motors ltd. has been closed.
Please reply me as soon as possible and solve my this problem, otherwise I'll go to the Consumer's Court.
I'll be grateful to you for this favour.

Thanking you,
Yours faithfully,
Dr.Jageshwar Prasad Chaurasia.

  • Ra
    Rajesh Prakasan Sep 25, 2007

    I am Rajesh, bought a Maruti alto Xfun from Hercules Automobiles Alleppey, Kerala in March 2017. A few month later when the monsoon started we came to know that, water is getting logged inside the car and this is been informed to Maruti as well as the dealer. The same has been repaired by fixing with sealond in the dealer's workshop in May 2017. The same problem is occurred again and the dealer and maruti is not bothered for a permanent solution, when I called maruti, they asked me to followup with Cochin regional office, but they are not sure to whom I should speak for this issue. The post sale support/service is very bad and now I am going to contact consumer protect group for a prompt resolution. My concern here when we contact Maruti for a new purchase, hundreds of their dealers and sales folks does follow-up with so many offers, but when a customer having problem they keep their hands up.

    -rajesh

    0 Votes
  • Ha
    Harsh Shrotriya Dec 03, 2008

    I have bought Wagon-R from sector 18 showroom after few month (15000 KM done) one of its head light lamp got fused your service person told that this will be change on self support basis company is not responsible, when the service gye took it out for change the lamp he found that lamp holder melt and fixed with head lamp completely and not coming out, I have changed complete holder and lamp on paid basis, how people can believe on maruti product if its accessories can not sustain for such a small periods. Do the accessories is being used of inferior quality?
    Frankly speaking I am totally disgusted and very unsatisfied with the overall experience I’ve had so far with the MSIL and its products. One thing is for sure that I would never ever suggest anybody to go for Maruti products and would also give them reasons for the same sharing my experiences so far. Probably losing one customer would not affect Maruti at all. MSIL can either start working immediately on my complaints or sit over it and try to hide it .

    0 Votes
  • Vi
    vipin_joy Feb 11, 2010

    I own an Alto and have never missed a service date.

    One fine morning I find that the car is dead for want of electrolyte in the battery. So I checked the service manual and found that the service station had placed a tick mark on 'battery check' & 'electrolyte check' every time I had sent the vehicle for service.

    I ended up purchasing a new Exide battery for 3050/-

    All the four services were done at the same point (service dealer code # 4701) INDUS MOTORS.

    I have written repeatedly to the management at the service station but to no avail. The point is I have had to spend money out of my pocket because of their negligence and so I will need to be compensated.

    0 Votes
  • An
    ANSHIKA JAIN Jul 26, 2010

    PREM MOTORS AGRA IS A BIG HOUSE OF CHEATERS . NO ONE IS THERE TO LISTEN THE COMPLAINT OF THE CUSTOMERS. THERE IS NO OWNER OF THE FIRM AFTER OBTAINING PAYMENT FROM THE CUSTOMER.

    I HAVE PURCHASED ONE MARUTI OMNI VAN FROM PREM MOTORS AFTER HANDING OVER MY OLD MARUTI VAN MODEL 2017 AND AFTER CONFIRMED THAT THE NEW MARUTI OMNI VAN MODEL BS-IV FIVE SEATER PETROL DRIVEN WHITE COLOUR IS AVAILABLE. THE DEALER SALES EXECUTIVE MR ANKUR AGGARWAL SHOWED HIS INABILITY IN PROVIDING THE SALES LETTER IN THE ABSENCE OF SIGNING AUTHORITY ON 7TH OF APRIL 2017AND ON 9TH OF APRIL AGAIN REFUSED FOR THE SAME AND ASKED FOR THE REGISTRATION CHARGES AND SENT THE DOCUMENTS TO R.T.O. OFFICE DIRECT FOR REGISTRATIOIN OF THE SAID VEH. IN THE GOOD FAITH I HAVE DONE SO. ON 22 nd OF APRIL ON GETTING THE REGISTRATION I COME TO KNOW OF THE FRAUD DONE BY THE COMPANY WITH ME THAT THE OLD MARUTI 2017 MDEL IS DELIVERED

    NOW THERE IS NO ONE TO LISTEN ME ABOUT THE FRAUD DONE PLEASE HELP ME IF YOU CAN


    J.K.JAIN 2 MIG RAJENDER NAGAR IDGAH COLONY AGRA VEH NO UP-80 BN 8121 DATED 26. 7'. 2017

    1 Votes

water is coming inside the car

I own a maruti suzuki alto lx on 02-02-2009 from jabalpur motors ltd., indore(m.p.), dealer's code no.-5302. Just after the 1st servicing water started coming inside the car from somewhere, when it is washed or due to the rainfall. I complained for it on the 2nd servicing i.e., 29-07-2009, they said at that time that the defect was corrected.But after one day due to the rains, water started coming inside in a huge amount.
Please solve my problem as early as possible or I'll go to the consumer's court.

bad service and behavior

I've owned a maruti alto 2004 model .My car got an accident by right side so I've reached to M/s.S.B.Car an authorised dealer of Maruti on 13-8-09 after getting quotation of Rs.11, 000 ( for one door change and one door repairing and painting of whole right side same colour )

I leave my car to them on 14-8-09 and promised me to deliver my car after 3-4 days but instead of many phones and approach they didn't deliver my car on said date.

And after many efforts they call us for taking delivery on 26-08-09 but I'm very depressed to see that after pre delivery inspection of my car It was very dirty in both out and in paint is all over the black beeding and in bumpers.

Most disappointing thing is The paint varies in all over (By this means door colour and fenders colour are different and in same door upper panel and lower pannel is also different )
and new glass beedings are defective
When I complaint about all these things they argues (one employee named Suneel) .
They also don't give us standby car and I'm spending 1000.00 per day for Taxi.

S.B. Car doesn't stand for customer satisfaction and is fading the goodwill of Maruti .

  • Ca
    car complaints Dec 01, 2009

    cluch set breakdown and quality was poor.It only covered 21000 kms.

    0 Votes
  • Ra
    rahul kapooor Apr 20, 2010

    i baught a new car in dec.2008 and all the tyers are damaged with in 1.5years ... it is a very shameless thing for maruti .. i m in punjab {ludhiana} . i bought car from stan wheels autos... on freozpur road ludhiana. my ph no is 9888110840 and my name is rahul

    0 Votes

cheated - charged cost against free insurance & extended warranty

I, o. p. vaid, am feeling cheated by the m/s. magic auto, karol bagh, new delhi, maruti authorised dealer by manipulation in accounts as details below :-

Till date I could not understand the meaning or definition of free insurance and free extended warranty when I paid the cost of these items in cash.
and
What has the dealer given me against free insurance & free extended warranty?

I booked a maruti wagon-r vxi bs-iii immobiliser model car (silky silver metallic colour) with magic auto, karol bagh, new delhi a maruti authorised dealer on 4th august 2009 with an amount of rs.10, 000/- vide cheque no.334159 dated 3rd august 2009 and purchased under invoice no.1597, allotment no.30574 on 29th august 2009 in rs.360, 516/- + 1150/- (towards accessories). initially he offered vide proforma invoice free insurance and free extended warranty (photocopy available with me) and while purchasing the car he offered the trade discount of rs.24, 599/- in the following manner :-

(bifurcation stated by mr. gagan jaglan, asm (sales),
Magic auto, karol bagh in the meeting held on 25th august 2009)

I) insurance rs.12, 184-00
Ii) extended warranty rs.01, 890-00
Iii) corporate discount rs.02, 000-00
Iv) cash discount rs.11, 600-00
Total discount rs.27, 674-00
(-) vat @ 11.11% rs.03, 075-00
Net discount as per bill rs.24, 599-00

But on the other side the dealer actually charged (as per bill) which I actually paid, in cash, for

I) against free insurance and insurance policy issued for rs.11, 905/- with a difference of rs.279/- rs.12, 184-00
Ii) against free extended warranty rs.01, 890-00

Total amount charged extra by the magic auto, karol bagh, new delhi which are to be refunded as per details given below :-

(these amounts are also shown in bill in the charging side)
I) against free insurance rs.12, 184-00
Ii) against free extended warranty rs.01, 890-00
Iii) road tax & regn. (charged rs.9, 881/- and deposited an amount of rs.9, 511/- with the regn. authority vide receipt no.37884 dated 2nd august 2009) rs.00, 370-00
Total refundable amount rs.14, 444-00


On pursuing the matter at different level with mr. amit ram, sales executive (many times over phone and on personal meeting), mr. mohit (accounts section) and mr. gagan jaglan, asm (sales) at the karol bagh showroom on 25th august 2009, they are not ready to accept the above facts for refund of excess paid amount put before them by me.

Surprising facts
=

1. the same model of superior white colour (a non-metallic colour) has been purchased by a customer from m/s. aalianz automobiles, safdarjung enclave, new delhi on 16th july 2009 (just 13 days before me in the same month and city) in rs.352, 346/-. the difference of metallic colour may be more around rs.3, 000/- or so, then the difference may come to rs.5, 170/-.

2. the same model & same colour of wagon-r vxi has been purchased by a customer from m/s. competent automobiles, connaught place, new delhi on 30th june 2009 in s.347, 337/- just one month before me in the same city with a clear difference of rs.13, 179/- when no change in cost has been declared by the maruti suzuki india ltd.

Since the dealer has charged these amount very cleverly and has refused to pay back. it is quite possible that he might cheat so many other customers in the past. so stern action(s) against the magic auto, karol bagh must be initiated and penalised for this act to save other customers and image of maruti suzuki india ltd.

Please take stern action against the defaulter dealer as I am being felt cheated by paying extra amount against free items.

Here I would like to add that I want my money back (not in kind) with an interest @ 24% and compensation on being cheated by the dealer by manipulation in accounts.

If no action against the dealer is taken by maruti, I have to seek natural justice from consumer court by filing a case of cheating against the dealer and maruti suzuki india ltd. for not taking prompt action against the dealer.


O. p. vaid
B-601 lovely home apartments
Plot no.5, sector-5, dwarka,
New delhi-110 075

28th august 2009

  • Mr
    MR RAJKUMAR Sep 29, 2009

    i DO AGREE WITH THE COMPLAINANT. i HAD VISITED THIS SHOWRROM RECENTLY AND HAD SEEN THE INDIFFERENT ATTITUDE BY THE DEALER TOWARDS THE CUSTOMERS. MY VISIT WAS TO PURCHASE A BRAND NEW MARUTI WAGOR BUT WAS QUITE UNIMPRESSED BY THE WAY THEY BEHAVED AND HAD TO LEAVE THE SHOWROOM WITH DEEP REGRET FOR CHOSING MAGIC AUTO KAROL BAGH.

    0 Votes

vehile not delivered after 11 weeks

Email sent on : 19th August 2009 to [protected]@maruti.co.in and [protected]@maruti.co.in and [protected]@fortpoint.co.in

I have booked Ritz ZXI on 10th June 2009 booking # S0309000388 from Fort Point - Thane branch; at the time of booking i have been told that i will be getting car in SIX WEEKS time by Mr. Raviraj.

At the end of six weeks duration i gave a call to Mr. Raviraj and he told me that he will check and get back to me; after several time follow-up with him i came to know that it may be delayed by two weeks more.

Then i got a no of Mr. Walance (sales supervisor - Fort Point - Thane); after several follow-up with him i got to know that my car is going to be delivered on 15th of August 2009 and i will be getting car on 22nd August. During this conversation Mr. Walance was ready to issue me a letter "Assuring the delivery of the vehicle between 15th to 22nd August).

When i went to Fort Point for getting this letter, i came to know that Fort Point has extended delay in delivery by 5 weeks (so it's 6 + 5 weeks); i didn't accept the letter when i went their show room as it was not the letter which was committed to me over phone.

Then i booked a complain on [protected] for delay in delivery and irresponsibly handling the customer; i got a complain no [protected] and customer care executive asked me to wait for few days!; They have asked dealer to give me proper reply on this issue, Mr. Raviraj and Mr. Walance was trying to convince me for getting the VXI variant instead of ZXI; Apparently they have informed back to customer care center and closed the issue.

During this process i got a phone no of Mr. Dhiraj Agarwal (area sales executive); talked to him on 17th August 2009, regarding the issue about delay in delivery and he replied me saying he will discuss with his boss and get back to me on 19th. When i called to regional office no; i came to know that he is out of office today so call tomorrow.

With complete frustration i called on toll free no again to know status of the previous complain and they have registered new complain i.e. [protected] and asked me to wait and give them call after few days.

I am trying to get the status of car since last 5 weeks but I didn’t have proper answer since last many weeks; neither dealer nor customer care nor sales executive every one is buying time.

I am sorry to say this that I had never seen such a pathetic customer care service in any industry where value of customer is nothing.

Here with I am attaching the documents, which I got during this full idiotic process.

Reply recieved on: 20th August 2009 [protected]@fortpoint.co.in

Dear Mr Gandhi,

At the onset, kindly accept our sincere apologies towards this unforeseen delay in delivery period of your Ritz ZXI in Silky Silver colour.

We write this mail to intimate your goodself, that your Ritz ZXI in Silky Silver colour vehicle indent is being logged by tomorrow and we are hopeful that the vehicle should be tentatively be delivered in the next 15 days from tommorrow.We request you to kindly complete your documentation and balance full payment formalities to enable us to complete the other processes involved.

Furthermore, we are also thankful to you, to have highlighted this overall delivery communication commitments to our office .This would assist us in putting a process in place towards such communication lacunae.We once again regret the inconvenience caused.

Please do not hesitate to contact us in case of any further assistance or clarifications if required.

Thanking and assuring you of our best services at all times.

Sincerely,
Ms Yashoda Bhanushali
(Asst Manager-Customer Care)

Sent reply on 25th August 2009 to

Reminder notice:

Although i have received this below mentioned e-mail from Fort Point, today i got another written letter(couriered) from Fort Point saying there will be again in delivery delay of 5 to 7 weeks for Ritz ZXI.

On this behalf i would like to know what is happening at your end? can you give me clear picture.

I have visited Fort Point (Thane) branch on 22nd August 2009, and Mr. Raviraj was giving me idea that car will be dispatched on Monday (i.e. 24th August) but no news has been communicated to me after this regarding the car is already dispatched or it's on the way or what is the status?

Can you please further clarify?????

Mihir Gandhi

Replied recieved on 25th

Dear Mr Gandhi,

Greetings from Fortpoint.

Kindly refer the trailing mail of 20th August wherein we have conveyed that the vehicle should be tentatively delivered within 3 working weeks.We had mentioned in our trailing mail that your vehicle ie Ritz ZXI Silky Silver colour order has been logged in for production at MSIL.

Also, we are tentatively expecting this vehicle to be dispatched by the late 1st week of September.We shall be communicating with your goodself further, once the vehicle is dispatched from Gurgaon since the transit time for the vehicle to ground at our stockyard is 6-7 days.Post this the registration formalites will be processed.

We sincerely regret the inconvenience caused & request you to kindly bear with us until then.

Please do not hesitate to contact us in case of any further assistance or clarifications if required.

Thanking and assuring you of our best services at all times.

Sincerely,

Ms Yashoda Bhanushali
(Asst Manager-Customer Care)

Replied on 27th August 2009

I am sure now, that either fort point or MARUTI has no value of what you have said earlier.

In reply dated 25th August you are saying it will be delivered in 3 weeks where as i have highlighted in your reply dated on 20th August about 15 days i.e.2 weeks. In none of the reply you are saying what if two weeks passed and you have not delivered? do you have any answer which i can digest?

In real world there is no value of word "SORRY FOR INCONVENIENCE". I have gone through serious mental trauma during fallowing things out in this process. Neither maruti nor fort point has even thought about inconvenience and you are talking about bloody sorry for this process!!! I did spend about enough money for followup phone calls to Mr. Raviraj and Mr. Walance

I had waited double the time what has been earlier committed to me and still i am getting false commitments only.

When you guys will stop giving promises and start acting? Is this the way you always deal with customer? I am not saying that only Fort Point is responsible for this; MARUTI is equally responsible for this complete irresponsible process. Who is responsible in Maruti and Fort point is for this?

Don't reply me if you have only ### word "sorry" instead of something firm on hand to deliver. Where the heck maruti representatives are? Were they sleeping during this period? What has caused this much of delay? Do you have any justifications on my questions?

  • Pk
    P Kalra Oct 15, 2009

    Actually my case is worse than Mr Mihir Gandhi's. I booked my Silky Silver Ritz LXi with Competent Motors in Delhi on 8 July 2009. I haven't set eyes on the car yet - it is 15 October today. There has been no respose from Maruti Customet Care either. Competent keeps putting me off every few days. In the meanwhile I'm already losing interest on my car loan. I'm certain that Competent gives out the cars to customers who are willing to pay cash down and a premium. In fact another branch of Competent did offer me the car on a premium of 9, 000/-. I think Maruti needs to seriously relook at its distribution network.

    0 Votes
  • Gi
    GIH Nov 07, 2009

    I have a similar case like Mr. Mihir Gandhi, after booking a Swift Dzire VXI in the month of September 2008. The vehicle was to be delivered within two months. Fort Point did not deliver the vehicle nor confirmed as to what is the reason for the delay or how much more time it will take for delivery.

    I managed to get the contact number of Maruti Regional Sales office in Bandra, Mumbai. Response from Maruti Regional office was as such, they were not really bothered about such customer complaints and dealers are important for them.

    After spending a couple of weeks, I realised that it is waste of time and money interacting with such unprofessional people. I cancelled my booking and received the refund of Rs 50000/- in the month of January. Obviously, they did not bother to pay any interest because the booking was cancelled by me!! I asked them whether they have realised as to what made me cancel the booking?? I am yet to receive an answer from Maruti or Fort Point on this.

    Have you ever seen a contact number / mail id of a Maruti official who is responsible for attending such complaints? With so many options, customers still book Maruti vehicles and wait for a couple of months and face the same problem.

    Do you think, Suzuki will be handling Japanese customers like this? Unfortunately, in our country customers have no value. They are always sqeezed on prices, quality, after sales service and everything.

    Regards
    GI

    0 Votes

ownership grievance

To: date:27.08.09
The managing director
Maruti udyog limited
Gurgaon, (haryana state).

India

Sub: grievance about ownership experience-maruti swift dzire zdi-mh-43-x-6146

Dear sir,

I, n ramnath iyer residing in navi mumbai do hereby solicit for your kind attention about the horrible experience of my swift dzire vehicle (chassis no.:ma3fkeb2s00176145, engine no.:d13a1228140, colour mc biege) purchased from your authorized dealer, m/s. automotive manufacturers pvt. ltd. on june 6th 2009.

The list of following grievances needs to be addressed immediately:

A) at the time of delivery, some scratches were observed in the rear hood at their showroom which was duly brought to their notice but they took it casually and assured me that the same would be rectified while I deliver the vehicle for 1st service, which was never done.
B) secondly based on their pursuance for value added service, I accepted and gave the vehicle for under chassis coating and teflon/paint protection care for which they quoted a sum of rs.3000/- only.in the evening when I went to take delivery I found that only under chassis coating was done and the teflon/paint protection care on outer body was not done. on enquiry they started defending as job being done but the same was not attended at all. also the scratches were also not rectified as promised then.
C) off late the visibility during driving was found quite blurred from front and rear windshield glasses especially when it rained. on close scrutiny, I found the surface of the glasses very rough and there were thick deposition of some foreign material causing the blur.
D) last but not the least, I was shocked to observe the paint defect on the roof panel, (painting has been done over the adhesive material and the roof panel has been repaired and repainted). the finish clearly indicates the difference between two panels. this has left me in doubts whether I have been saddled with an accident repaired vehicle by the said dealer.

As a privileged maruti car owner I feel cheated and bereft of the trust I had in the brand called suzuki-maruti.

I am even more worried and frightened to either inform about or take the vehicle to the said dealer (automotive) as I do not have any trust in their customer/product services or their competitiveness.

I put forth to you these grievances as a disturbed customer for your immediate action as I am worried and fear whether these people have given damaged/defective vehicle and my confidence on this vehicle has gone down very badly and I am worried about safety of myself and my family by using this vehicle any more.

I would request you to take up this matter with the dealer and help me in getting a new undamaged vehicle wherein I could restore all my confidence and trust on this trusted brand in which I had a blindfolded faith and belief as this is my 3rd car.

Thanking you,

Sincerely yours,

Your aggrieved customer

N ramnath iyer
Head-agency sales
Future generali india insurance co. ltd.
#001, ground floor, trade plaza
Veer savarkar marg
Prabhadevi
Mumbai-400025
Mobile;[protected]

promised min fuel

Hi,

I booked an Alto LXI from Varun Motors (Begampet Office), Hyderabad. As per Martui guidelines, @ the time of delivery the dealer is supposed to fill in a min of 5 Ltr of fuel.
I was also made to sign the check list that the fuel is there...however since the car has come from the workshop (appx 10 km) from the shop, I was informed to top up the fuel.
Since I was in a hurry that late evening, I calculated that even if there was 4 ltr fuel the car should run atleast 60 Km (15 kmpl x 4 ltr) without refueling. But to my surprise the car complete stopped after running 9.6 km.
Imagine a new car with all ribboned up...and I am dragging it to the pertrol station on the very first day. I am sure somwhere someone is cutting the corners and making money @ expense of the customer. I have given a written feedback to Varun Motors and to Maruti, and still waiting for a response from them.

clutch problem

I have purchased maruti wagon r lxi in september 2008. after completing around 9000 kms I faced problem in clutch as it was not much smooth as it was earlier. sometimes it takes jerks while pressing or releasing. for the same I visit bagga link motors who told me that there is a problem in retainer. they clean it and the problem gets ok. upon completing another 1000 kms. the problem comes again. the vehicle is under warranty and upon revisit again they are not going to change which a local dealer advise me to get the same change as the vehicle is under warranty.

  • Ra
    RAHULSH Aug 21, 2009

    APPROACH CONSUMER COURT OR SO ON AND GET THE SAME CHANGED.

    TUSHAR

    0 Votes

a small hole in the rear silencer

I have purchased a SX4 ZXi from your dealter at Port Blair, Andaman during July, 2008 but on today i noticed a pin hole in the rear mufler of the silencer and which is liking water which is comming from the engine . I made the inspection with the authoriesed dealer on today itself and they also noticed the leak but without being hit by any thing. they also noticed that it is because of manufacturing defect. Now what I want to know is whether this part could be replaced with the new one or not . My vehicel had all the 3 free servicing and my vehicle No. is AN 01E 0888.and my name is Smti MV. Jolly, Pgt Bio, State Institute of Education, Siksha Sadan, Port Blair, Andamans. Sir If it could be replaced on account of manufacturing defect and on under waranty period which is not at all lapsed then kindly intimate it in my husbands phone No. [protected]. Thank you. Here the agancy House, the authorised dealer had made two spots in the mufler but of no use, it still leaking soon after the vehicle is started for a few minutes. This is too bad with the SX 4 . Thank you sir.

  • Ph
    PhilipM Aug 20, 2009

    The hole you describe is normal. It is there to let the water out which accumulates in the muffler from condensation as it cools down after the motor is shut off. In the warmer month you see it as water dripping in the winter you see it as white smoke which is water vapor similar to a tea pot boiling. They put the hole there so the water comes out and doesn't rust out the muffler and pipes. Most cars have this hole.

    0 Votes

evading to give 10 months back booked and allotted dzire

we booked dzire vdi silver on 13-10-2008 . Dealer Mitra Agencies Place Vijayawada State Andhra Pradesh. people those who booked the vehicle subsequent to me got the vehicle recently . But they are evading me to give the vehicle. we can guess the reasons why they are practicing such type of things . I approached mitra agencies manager he told they cancelled my booking without intimating me about it. he asking me to give fresh booking form and he try to get it but no commitment. I refused to give the fresh booking form because no value for 10 months old booking how can we believe them, since October 2008 we are getting phone calls from central office Delhi Maruti Suzuki marketing people .they are pursuing the position of the booking till now. It is the evidence for my booking. We have to wait and see what action can be taken by Maruti Suzuki people regarding this.

  • Sh
    sharda rani Oct 23, 2009

    I am sharda rani, mobile no. 09464088001. I have purchased new maruti car 800, on 1 october 2009, from dealer TRI CITY, zirakpur, at that time they have committed Rs. 2500 return cheque against govt. employee scheme within a week after purchase. but we didn't get any cheque from their side. Also they are not giving any suitable reason for the delay. Kindly take the necessary action as soon as possible.

    0 Votes

maruti has launched ritz without road test

I am a loyal customer of your brand since 1994. My first car was Maruti 800, after that I purchased Maruti...

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