Marlboro review: Default product

Dear Marlboro South Africa Customer Service,

I am writing to formally lodge a complaint regarding a defective cigarette I recently purchased. Upon opening the pack, I discovered that one of the cigarettes contained sticks inside instead of properly packed tobacco. This is highly disappointing and unacceptable, given the quality standards expected from Marlboro.

Details of the product:
- Brand: Marlboro
- Pack type: Beyond Blue 20s
- Date of purchase: 22 March
- Place of purchase: Rant en Dal Spar

I have retained the packaging and taken photographs of the defective cigarette as evidence. I request that Marlboro investigate this matter and provide either a replacement pack or a refund for the defective product.

Please confirm receipt of this complaint and advise on the next steps.

Sincerely,
Elvira

View 0 more photos