FILE A COMPLAINT

[Resolved] Makro Onlineservice

5
S Jul 24, 2019

Placed an order 5 july 2019. Ordered promised to be delivered 12 july.
We are now on the 24th of july 2019.

Excuse after excuse about the delivery!!!

then it's a supplier problem, the a out of or low stock issue, then it's an it issue (stock can't be invoiced)

just got off the phone again, now it's a store problem

makro was very keen to take my money but the service and after service is a night mare.

I've had to put a whole company move on hold due to makro's incompetency!

  • Makro Online's response · Aug 26, 2019

    Good day Elaine,

    Thank you for bringing this matter to our attention.

    Kindly accept our sincerest apologies for the inconvenience this has caused you and the delayed response. Please advise if this matter has been resolved so that if not, we can offer you further assistance in this regard.

    Looking forward to you response.

    Kind Regards,
    Makro Complaints Board

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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