MagicJack review: Terrible customer support

Long time customer - device started acting erratically (voice was cutting in and out/garbled and scratchy.. got an email regarding fall savings for $44.95 along with 12 months of service... I Inquired and was told that I had to go to technical support... spoke with a person there who was kind of rude and talking over me before I finished my questions and I get the feeling that she did not really understand me. Bottom line - how can I use the service if the equipment provided is malfunctioning. Technical support told me that I had to purchase a new unit and port the # to it. I asked if they could replace the device and was told no that I had to pay for it. I asked if I could open a new acct in my wife's name and port the # over and was also told no. There was absolutely NO trying to save me as a customer... This # is just more of a convience - a place to direct folks we don't want calling our cell #s. I mentioned that I would close the account and they seemed ok in doing so rather than explore options so I did just that... Closed... If the rest of the company is going to react to customers in that way I do not want to deal with them... as I said this was a convience - not really needed so it doesnt really affect us in the end. Ill be letting folks know of this experience in social media platforms to warn people off of this product.