The complaint has been investigated and
resolved to the customer's satisfactionResolved MagicJack — unauthorized billing
resolved to the customer's satisfaction
I am writing to tell my experience with Magic Jack. Before I purchased one, I checked it out and found they did not have a local prefix for my area. They did tell me that in early 2009 they would be adding local numbers, so I was going to wait, because I thought people would get charged if they called me from my hometown. However, when I went to their website, it clearly stated that as long as someone lives in my area code, that incoming calls would be free for them. I also talked to their customer care chat and was told the same thing, except they actually said anywhere from the US or Canada. For this reason I went ahead and bought one and tried it for a week and it seemed to work fine, so I dropped my old phone service. However, after a month and a week, my brother called me and told me he had been charged for long distance for calling me. I then contacted Magic Jack's customer care and at first was told the same thing again, but when I informed them of what my brother had said, they changed and said, 'Well, it depends on the prefix' This is when I began getting very suspicious. I asked for contact information and was told they could not give that information out. The only way to talk to these people is through online chat and you can not file complaints and can not actually get any information about their corporate offices. One of their customer reps actually gave me an email address claiming it was for their corporate offices, which the email addy looked very strange for somebody in upper management, so I asked directly if this was really for their offices and was told yes. However, when I wrote them I got a response and it was from their billing office. They simply lied!!
Now, I wanted to give information to anyone that has experienced problems with Magic Jack and can't file a complaint. I have talked to my state's department of consumer affairs and they gave me several agencies to file a complaint, which I have done. I recommend all of you to contact the Federal Trade Commission, The FCC, and your state's attorney general's office on this matter. This device is a good idea and mine does work, but it is a problem when someone calls me from 100 yards down the road and has to pay, all because I was not aware of this and was basically lied to so I would go ahead and purchase this device. I have been told lies on 4 occassions by them. This needs to stop and they need to be forced to provide information to people that do have problems and start telling the truth about their product if people ask. I do ask, PLEASE, if you have had a problem, to contact the agencies listed above. This is the only way to make them change the way they do business.