MagicJackmisleading

N
This review was posted by
a verified customer
Verified customer
Review updated:

Ok here is my experience with magic jack I ordered
A magic jack on april 17 2010 and I did the rush
Shipping since I am in canada I thought this would
Be the fastest way to get the magic jack to me.

I can tell you that this has been nothing but a
Headache the support staff are absolutely useless
I have done the online chat many times and they
Are just idiots. The staff don't know what they
Are doing and are over all pretty bad the staff
Are rude to you when you deal with them.

So I have been asking where is my magic jack because
According to their site they claim that an order
Would be to a person in 2 - 4 days after ordering
Well I can tell you that is an outright lie.

So far I have been waiting 16 days for my magic
Jack and it still isn't here.

In all of my research I did find contact information
For magic jack.

Website #1: http://www.magicjack.com
Website #2: http://www.ymaxcorp.com

Billing phone #: [protected]

Ymax communications corp.
5700 georgia avenue
West palm beach, fl 33405
Phone: [protected]
Fax: [protected]

Peter russo, chief financial officer
Email: peter. [protected]@ymaxcorp.com
Email: [protected]@magicjack.com

Competitive local exchange regulated by wutc
Ymax communications corp.
Daniel borislow, president & ceo / founder
223 sunset avenue, suite 223
Palm beach, fl 33480
[protected]
Email: [protected]@magicjack.com


Michael shippey, president, clec operation
5700 georgia ave
West palm beach, fl 33405
Email: michael. [protected]@ymaxcorp.com

Also I tried to get an answer out of ymaxcorp.com
On their tv ads it says that you get free calling from
The usa and canada but in their terms of service it says
That you only get free calls to the usa.

Here is their tos

http://www.magicjack.com/tos/

B) outgoing calls:

Once you have registered your magicjack device you have agreed to
These terms of service. You may now elect to choose the feature
Allowing you to make free outgoing calls over the internet.
You can make free calls to other magicjack device users
Located anywhere in the world, and to subscribers on traditional
Telephone networks or wireless networks in the united states.


Now here is a copy of their tv ad

http://www.youtube.com/watch?v=bsR3b2F9sUA

They say in the ad that you can make free calls
To the usa and canada in the ad and this is
The ad that is running here in canada.

This is just a scam they tell you one thing in their
Ads and another thing in their terms of service.


Do not order a magic jack this is just a rip off!
You place the order and never get the thing.

Responses

  • Dg
    DG-clayton Jul 17, 2021
    This comment was posted by
    a verified customer
    Verified customer

    A complaint from 2010 is the top listed issue.? Time for a page update.

    0 Votes
  • Pi
    Pierre Cyr Oct 10, 2013

    Hello to you sr. I have problem phoning people they dont hear me but I can hear them good its not with every body
    but more than half of phone call is this problem when they see my number they phone me back and everey thing is
    ok I have a very good siognal internet my speekers are far from the phone can you try to fix my problem Please
    I spoke with many representative they said they will fix it but nothing happen Thank You one is a plus and my other
    one is the plus with the better voice my phone is [protected] Pierre

    0 Votes
  • Da
    DaladyDenise May 07, 2013
    This comment was posted by
    a verified customer
    Verified customer

    take an extra step and let those at the top of the cooperate ladder know what has happened to you and let them know that you expect better service from them . I Magicjack is really known as YMax Communications Co. Mr. Dan Borislow is the president AND CEO of this corporation. their address is: PO BOX 6785, 5700 Georgia Ave, West Palm Beach FL. 33405.

    0 Votes
  • Da
    DaladyDenise May 07, 2013
    This comment was posted by
    a verified customer
    Verified customer

    In regards to shipping back and forth from Canada, I have shipped from there to the USA and waited to get correspondence back from them and sometimes it takes them 3 to 4 WEEKS . Now you can choose to believe this or not, that is the entire truth. While I say some times, I am mean not always does it take that long. I can tell you that sometimes it takes about 11 days, and that is most often. I have never sent or received any thing in the mail from Canada that didn't take at the least, 11 days to get to the United States. Richard Truong, I have had many problems like that with them, and it seems to be a very common problem. I am not sure what to do about it either. Too bad a company with so much potential doesn't have the kind of customer service or company to stand behind their product and get the customers back on board in their evaluation of valuing it. Suffice to say, that is their main problem with their customers, the customer service is not responding OR those in charge are just floating along in hopes that things will get better without any effort..

    1 Votes
  • Da
    DaladyDenise May 07, 2013
    This comment was posted by
    a verified customer
    Verified customer

    While I agree there are lots of problems, the service is better than nothing for the price and works okay Most of the time. So I disagree with the term scam, since it does work most of the time. On the negative side, I am trying to get mine renewed, and they claim I have been under review and it has been over a year or more since I tried to get the Magic Jack Plus and still they claim they will contact me but they never do. Now it is about to run out and they wont let me renew still claiming that they will contact me after well over 1+ years, possibly 2 years now. This is discouraging for those of us who go out of their way to pay and have the services without any truthful responses. Not sure what to do and they refuse to provide the name of the President of the Company... :(

    0 Votes
  • Sa
    SandorClegane Jun 18, 2012

    Welp it's 3days after my last post & I still didn't get my Magic Crap?!?!?! This truly is ridiculous, I didn't think this was actually going to happen to me as I don't normally have problems when ordering products from Canada or the U.S.???

    0 Votes
  • Sa
    SandorClegane Jun 14, 2012

    Your right, I'm from Canada and I paid for the 3-4 day delivery service, it's been over a week now. I'm getting worried after reading this. And their customer service is for the dogs?

    0 Votes
  • Ri
    Richard Truong May 16, 2012

    MagicJack disables my device and 3 numbers on the device without any warning or writing.
    I have tried at least 10 times in the last month to ask for a resolution. The only one answer I received from MagicJack: "Your account is under review. We don't have any timeframe for how long it will take. We will write you an email once the review is done."
    They think they can dictate the relationship with their customers and can hide behind the Internet forever.
    I don't think so.

    0 Votes
  • Ra
    ram5555 Nov 11, 2011

    i have a magicjack i live in ont canada it is working but i can not call any 1800 numbers it say i need a area code.

    0 Votes
  • Ha
    harold wilson Jun 17, 2011

    On june 16th a message appeared stating that upgrade was in process, at that time no dial tone, my phone have been down sice this notice appeared.I spent two with tech support, the problem still exist, I contract exspire may 2012.

    0 Votes
  • Ca
    carol3 Mar 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I found out (after spending 35 mins on internet) that Magicjack is really known as YMax Communications Co. Mr. Dan Borislow is the president AND CEO of this corporattion. thier address is: POB 6785, 5700 Georgia Ave, West Palm Beach FL. 33405.

    Having lived in Fla for 20 years - you learn one thing - SOME companies are scams in FLA. Magicjack is no excetion. Hope this will help some of you-all...

    0 Votes
  • Ca
    carol3 Mar 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    MAKES ME NOT WANT TO ORDERT HIS THING!!!

    Thanks for the inputs...

    0 Votes
  • Fr
    frederic d lepper Jan 14, 2011

    i got jerked around for 5 days trying to get my magic jack to work... the support tech help was useless and i feel the whole thing is a scam... the people you chat with are liars and are not even in this country... its sad when you can't talk to a person via a telephone, that alone should tell you that they're hiding from the consumer... i'am filing a complaint with ever state and federal agency, to get these crooks shut down and out of business...they even misrepresented the 30 day free trail...i'am retired and have alot of time on my hands, and i can't think of a better way to spend it, than trying to shut down this lying, cheating, no response company.
    frederic d lepper
    34 hawley ave
    warwick ri 02889

    0 Votes
  • Ze
    Zed350 Nov 03, 2010

    So did you ever receive the device?

    0 Votes
  • Fe
    fedupwithcrooks Jul 07, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I ordered the magic jack device in hopes of receiving a canadian area code. When looking up information on the web site I noticed that the area code I needed was available.

    Upon registering I was told that in addition to the 39.95 I paid for the device I would also have to pay $10 a year for the Canadian area code. I contacted a online site operator for an explanation as I did not notice anywhere on the site about this fee.

    I did not receive any assistance. For your reference I have copied the conversation so you can see a sample of their "customer service" Now I understand that $10 is not a lot of money. My real concern is what other "hidden charges" could be sprung on us with their service. And sorry, I just realised that the top part of the conversation was cut off and the window has closed but I think you can still get the just of the conversation. It started off with her telling me I could find the information about this fee in the "Knowledge Base" tab.

    Lisa: I'm in the knowledgebase but not seeing where it says this

    Lisa: this is what I read

    Lisa: Are there any other charges besides the annual service fee?

    Lisa: NO. magicJack costs $39.95 plus shipping and handling. One year of free local and long distance calling to the United States, Canada, Puerto Rico and the US Virgin Islands, along with all the other great magicJack features are included with your initial purchase. You can purchase an additional year of service for $19.95.

    Lisa: Is there a connection, activation or start-up fee associated with magicJack? No. There are no additional connection, activation or start-up fees associated with magicJack.

    Ruby: Please go to.

    Ruby: http://www.magicJack.com

    Ruby: Click on Knowledge Base" tab .

    Ruby: Type on the box the "Canadian Number".

    Lisa: ok

    Lisa: that is where I am copying the information from

    Ruby: May I ask when did you purchase your device?

    Lisa: Just recently, I received it in the mail a few days ago

    Ruby: I see.

    Ruby: As much as I would like you to have a magicJack phone number. But you really have to pay for the $10 to complete the process.

    Lisa: you work for a very crooked company...your assistant was disappointing as you could not offer me a reasonable explanation why this was not mentioned on the web site. Perhaps next time I will pay more attention to the negative comments that are posted. I will not be continuing the "process"

    0 Votes
  • St
    still working jack Jun 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    no magic jack call the corp office or try tracking it with th usps if that dont work look on your cc statement for a billing number and dispute the charge with your credit card company

    0 Votes
  • St
    still working jack Jun 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    to lrsmth284 have your father update the software on line. trick is to listen to dial tone if not strong hang up and try again

    1 Votes
  • St
    still working jack Jun 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i got an add in this months pop sci mag and it states free phone for life, im trying to get my money back, i want it for free

    0 Votes
  • Lr
    lrsmth284 May 12, 2010

    Man, my dad uses this and the reception is crap. But what do you expect for 20 bux a year.

    0 Votes
  • Ze
    Zed350 May 12, 2010

    2 weeks is a long time shipping from US to Canada. Maybe 10 days max is tolerable.

    1 Votes
  • No
    No Magic Jack May 05, 2010
    This comment was posted by
    a verified customer
    Verified customer

    You know what go away and stop flooding this thread with your wrong information and propaganda. Again no one asked for any help from you. Go away!

    -1 Votes
  • No
    No Magic Jack May 04, 2010
    This comment was posted by
    a verified customer
    Verified customer

    You are my problem your advice was never wanted or needed so please keep you so called advice to yourself.

    Even after the strike with Canada post it was still faster then your crappy US postal service!

    You didn't give me any good advice at all. All you gave me was a bunch of B.S.

    So please keep your "advice" to yourself and stop posting here.

    0 Votes
  • No
    No Magic Jack May 04, 2010
    This comment was posted by
    a verified customer
    Verified customer

    ya right LadyScot I don't believe you. And you are full of it when you say that you have been shipping to Canada and from Canada. Again I have had items shipped FROM the USA into Canada many times with a delivery time of about 7 - 8 days.

    don't even compare the Canadian Postal service to that POS service that you have down there called United States Postal Service because they are NOTHING alike.

    You are full of ### your information is wrong and you have no clue what the hell you are talking about so stop posting here and get out of here!

    MagicJack is a RIP OFF You order it and they make promises they can't keep. It is now day 17 and it still isn't here
    and this is after I did the rush shipping to get it here and it still has not come!

    0 Votes
  • No
    No Magic Jack May 04, 2010
    This comment was posted by
    a verified customer
    Verified customer

    You are not even in Canada you are from Clarksville, Tennessee, United States you know nothing about shipping into or out of Canada. Where I have had many items shipped out of the USA into Canada and the average time is about 7 - 8 days for it to receive something from the USA. Even from the West Coast of the USA.

    And I know how long it takes for an item to get from the USA to Canada and I actually paid extra to have the item shipped from the USA to Canada at a faster rate. They take your money and make promises that they can't control.

    And yes you did you said "You should expect about 3-4 weeks when you buy something from another country"
    And no I shouldn't since I paid extra to get the express shipping. Even with out the express shipping it shouldn't take any more than 7- 8 days with the express shipping it should be way faster. These guys are a RIP OFF!

    Today is now day 17 and it still isn't here. The advice that you gave me is total crap and is wrong.

    Oh and if it takes 3 months for a package to go from TN To CA then your postal system really sucks
    over there. The problem isn't with Customs then it is with your crappy Postal Service and with that
    being said companies shouldn't use them Magic jack should be shipping with Fedex or UPS then.
    And have it setup so that they can track their orders.

    There was no rudeness either it is plain and clear that the information you are giving me is just wrong and that you don't actually have much if any experience about shipping in and out of Canada.

    When you get the Magic Jack and sign up you agree to their Terms of Service in their TOS
    their TOS says that calls are only free to the USA not USA and Canada

    I am starting to wonder inf this LadyScot isn't some home associated with MagicJack in some way.

    -1 Votes
  • No
    No Magic Jack May 03, 2010
    This comment was posted by
    a verified customer
    Verified customer

    You know what you have no clue what you are talking about it
    doesn't take 3 - 4 weeks to get something form the USA to Canada
    I have had items shipped from California before and it took about
    7 days.

    Also it has been 16 days and I have still NOT received it.

    LadyScott you have no clue what the hell you are talking about
    please get a clue before you post here. The information you posted
    isn't even right.

    Also Magic Jack misrepresents that you get free calls in Canada in their
    Terms of Service it says only in the USA.

    Did you not even bother to read that too? Probably not you just see
    what you want.

    -1 Votes

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