Menu
Macy's Customer Service Phone, Email, Contacts

Macy's
reviews & complaints

www.macys.com
www.macys.com

Learn how the rating is calculated

1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Macy's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Macy's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Macy's reviews & complaints 822

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
13 reviews
Sort by:

Newest Macy's reviews & complaints

ComplaintsBoard
M
4:16 am EST

Macy's customer was very poor and arguing about bags to put stuff in that I have bought.

I went to the Backstage store around 3: 46 pm and was going to buy lots of things but the cashier [protected] 0132 refused to put anything in the bags and the bags were given by other store she was saying that i should not be given bags. i had a brother in a wheel chair and it was difficult for me to push him and buy all the stuff that i needed. Anyway i gus starting New Years the pags are 5 cents. This brings down that lots of poeple were not willing to pay and were not buying the clothings. lots of poeple just walking in the mall empty handed. i know the sales will go down. it is a shame that not any kind of pag in provided.

Read full review of Macy's
Hide full review
ComplaintsBoard
L
9:36 pm EST

Macy's express card

I tried to use my Macy's card today only to be told I was switched over to the American Express Card. I did not authorize the application of this card. Sales person called someone and I was told that I had to opt out if I did not want the AEC! Then he told me I had to reapply for the store card! I will not of course. I asked him to cancel the AEC. He seemed unclear to weather I could do that. I am very disappointed in Macy's. I have been a customer most of my life. Sadly, I will not shop at this store. I will also share this experience with my family and friends.

Read full review of Macy's
Hide full review
ComplaintsBoard
I
4:35 pm EST

Macy's online order paid for, but not received as stated.

I'm not sure whether the problem is with Macy's or UPS. However, I am filing complaints with both, UPS and Macy's. On Saturday, December 21, 2019, I ordered, paid for, online, from Macy's, two pair of shoes for my son, Order number [protected]. The estimated Ship Date was 12/22/2019. The order was processed and ready for UPS, Tracking Number, 1Z8296221303402208. As of January 3, 2020, I have not received the order.

Read full review of Macy's
Hide full review
ComplaintsBoard
M
10:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Macy's price match

On 12/28/19 I Found my coat at a store other than Macys. I broke my own rule that if a store has product for my price I would buy the item right away. I then went to Macys to purchase the coat and get my price match. (Brought my tablet with me to prove waht I was asking for.) The manager said no. I then come home and try to purchase the coat at Macy's online . The lady at Macy's online tells me she can honor the price but cannot give me the 20% discount that came along with the other store coupon. REALLY I guess they really don't want me as a customer. If I could I would not give any stars.

Read full review of Macy's
Hide full review
ComplaintsBoard
N
11:05 am EST

Macy's a copy of my receipt

thI order 9 items on 11/29, order number [protected] and they were shipped on different shipments. One of the shipments did not have a receipt that were for the two mixers, last items on my order. I have been requesting a copy of the receipt to timely submit my rebate and has been unsuccessful for unapparent reason. They refused to allow me to speak to a supervisor and have been on the phone for long long time. It's fraud when you deliver what you promise. FRAUD.

Read full review of Macy's
Hide full review
ComplaintsBoard
M
7:09 pm EST

Macy's finish line and jewelry next to finish line

Well Me and my wife were going to ask about some Nikes and both the cashiers are flirting with a customer we just listened to them but in my day thats called sexual harasment after seeing and hearing that Idont want my wife ever going there and Iwill tell my friends and relatives not to go there also in regard to jewlry the young girl didnt want to acknowledge us seems she just wanted to leave after that i went to a diffrent department and notified the cashier she said she was sorry but thats our new generation I hope you do something with staff before it turns into our old Northridge Mall in Milw sorry you have a wonderful store and you deserve the best

Read full review of Macy's
Hide full review
ComplaintsBoard
Y
10:50 pm EST

Macy's petty rude cashier

I was at Macy's Rolling Oaks location in San Antonio 78247 on Dec 6, 2019 @7:57 pm and I was greeted by petty cashier TONYA, she is a disgusting associate who humiliates customers, she provides poor customer service, petty and RUDE! She gets an attitude once you come to the register, she also rolls her eyes on customers! She acts like she is unhappy with her job. I'm a Macy's lover and I truly believe an associate doesn't reflect a whole company but in this case this associate deserves some type on training on her customer service! Description of her, she is a black lady with an Afro, her name is Tonya. Some one needs to stop her from treating customers the way she is! Obviously she is not happy working in the retail industry, Macy's needs to train their employees better! We deserve better!

Read full review of Macy's
Hide full review
ComplaintsBoard
B
1:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Macy's jewelry

i puchased a 14k solid gold chain and the weight of it was really light deceided to return it had it for only 5 days went to return it and they said they cant just because i took the tag off i still had the tag and receit they declined my return ive been all about macys since i was a kid my mom turned me on to macys im very disappointed in them :(if you cant return my purchase im done doing buisness with you guys

Read full review of Macy's and 1 comment
Hide full review
1 comment
Add a comment
D
D
DerrickKZ
, US
Dec 05, 2019 2:43 pm EST

if you don't like it, then don't buy it

you should know that, since you have been around since you were a kid

people nowadays are getting more stupid and entitled by the minute...

ComplaintsBoard
D
1:29 pm EST

Macy's the store is a wreck!

This store has become a complete disaster to shop in. After several trips this year, it has gotten worse. Clothes all over the floors. Home goods looks like a tornado has gone through it. This has been all year, not just at Christmas. Is anyone from corporate even going to this store? This is a high end shopping area where expectations are high and this display is not getting it done.

Read full review of Macy's
Hide full review
ComplaintsBoard
H
9:59 pm EST

Macy's manager and associate customer service

On 11/5/2019 I ordered a Lacoste women t shirt and I received a t shirt with no logo of Lacoste at all, No tag, with a different color. I don't understand how Macy's deliver this type of items. The worst part is that I called costumer service spoke with Kevin who stated that the only they can do is return the money since they don't have the item anymore and they don't have a resolution for every caller. I asked for a manager wait 30 min for the manager who didn't give me any different option neither, no discount for the future anything in change of their bad work. Macy's I'm very desaponted, really bad experience, bad management, costumer service. Attached is a picture of the Lacoste t shirt received

Read full review of Macy's
View 0 more photos
Hide full review
ComplaintsBoard
T
12:38 am EST

Macy's suit

I was in San Francisco on September 1, 2019 and visited Macy's. I bought a suit which needed alterartions. On the receipt stated it will shipped by September 10, 2019. I bought it to wear in a very formal party in the middle of September. I called Macy's many times and spoke/reffered to different department such as men, alteration, shipping, but I didn't get any answer to my question. It is November 7, 2019, and I neither reiceived my suit nor know when I will recieve it. I live in Sacramento and can not travel to San Francisco. It is expensive to get there and I don't have time to go there. Besides I needed the suite for the party I supposed to go in September. I spent a lot of time on phone during my lunch time at work, after work on the way home, and at home instead of spending time with my family. Sometimes I waited more than 15 minutes to be transffered to another department. Because I have not recived my suit, I didn't pay my bill to Macy's for the price of the suit so I have to pay interest on it. I want my refund plus the interest. I am a customer of Macy's for a long time and this experience makes me to think twice next time I want to go shpping in Macy's or if I want to refer Macy's to my friends as a reliable place to shop. The alteration reciept number is [protected].

Read full review of Macy's
Hide full review
ComplaintsBoard
A
6:17 pm EST

Macy's salesperson and managers attitudes

This worst shopping experienced happened in Macy's located at South Shore Plaza. Last Sunday 11/03/2019, I went to Estee Lauder and tried to buy a gift set. The salesperson told me that I needed to buy a product of $45 or more in their store to obtain the gift set. At the time, I said ok, let me see what I need. When I walked around to see the product, the salesperson told me that "there is nothing exactly $45, you should know what you want before you come here". At that moment, I felt full of anger and insults, I have never ever have that kind of experience in my life. I couldn't hold my tear and my emotions at that moment.I said where is your manager, I want to talk to your manager. The manger comes to me and let me wait in the corner. 15 minutes later, she comes and said "what happen?", I told everything that I just experienced. She not even ask that person to come, or take any action about the story. She just say "we are all woman, you don't have to cry, we need to be strong". Excuse me? Why I cry? I come here just tried to buy a stuff that I want, I not here to let you insulting me. The manager not saying anything after I complaint, she say "what do you want? if you want to keep shop, I can help you." I have no mood to shop anymore, I keep silent and walk away. after that thing happened. I closed my Macy's credit card, cut the card to 2 pieces. Never want to go to macy's anymore. I hope there is more training on the salesperson and management, also take an action about this issues. it is discrimination and insulting. I did not received any apologies until I left. Anyway, the salesperson and the manager both are Asian, I forgot to see the name tag. The salesperson is around 55 years old, and the manger is around 35 years old.

Read full review of Macy's
Hide full review
ComplaintsBoard
S
4:39 pm EST

Macy's customer service

I called Macys to see if they had a disaster relief program because Oct 21, 2019 there were 9 tornadoes hit Dallas Texas and cause major damage to homes, school and much more. I called and spoke to about 5 people that told me I didnt qualify for financial relief because I was LYING about the disaster. I finally asked to speak to supervisor and she offered to close my account and pay it off in payments. I told her No I have had that card 5 years. They were very rude and disrespectful and called me liar several times

Read full review of Macy's
Hide full review
ComplaintsBoard
D
3:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Macy's rothschild toddler winter jacket

I purchased a girl's toddler winter jacket (Rothschild) approximately 10 months ago at Macy's in Altoona, Pa. My intentions were to have it for my granddaughter to wear this winter. After wearing it a few times this year, the zipper prongs widened making it impossible to zip up the jacket.
I love to shop Macy's because of the quality of their products, but I am very disappointed with the quality of this jacket. It'a worthless without a working zipper.
Is it possible to exchange this jacket for another one? I appreciate your attention regarding this matter.

Denise Packer

Read full review of Macy's
Hide full review
ComplaintsBoard
M
11:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Macy's shoe dept associate

I was at your store this afternoon. I was going to purchase a pair of women's shoes and was told to get in line where there were 2 registers running. After one of your associates finished ringing up her sale, she proceeded to leave the register where there were 3 people ahead of me. I looked at her and said "really!" She then was told by the other associate at the register that someone was making a payment, so she proceeded to take that transaction. Then after that she once again left the register and grabbed what appeared to be a customer she had been helping that was not in line and take her up to the register. Appalled that waiting in line had no meaning to her when it was obvious working on commission was her only motive, I spoke up and she quickly told this customer she would take her at another register. I was not the only person in line that could not believe this was happening. I stated it doesn't matter what register you take her to. I then asked if anyone wanted the commission from my purchase and the associates all looked confused. So I put the shoes down and stated they lost this sale. It's unbelievable there are employees that have this much disregard for customer service that they will refuse to ring a transaction because they are not getting commissions on the sale. Their was a women in her 50's with blond hair. I have worked with individuals like this in the past and this is a disservice to a retail environment to have someone like this working for you. I hope you correct this, as I will be driving all the way to Lenox square tomorrow to get my shoes, as I will not be back to your shoe dept as long as you have this employee working there. Greed is the obvious motive here.
Thank you

Read full review of Macy's
Hide full review
ComplaintsBoard
M
7:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Macy's macy's cancelling my furniture order the same day I purchased it online and thru a phone order conservation.

I have been a customer with Macy's for a long time and have excellent credit. I live in Buffalo NY and drove 2 hours to Rochester NY to look at furniture that was for sale at that Macy's. The salesperson suggested we go home and order the furniture online when we get home. I filled all the information on line but was notified on line to call a number for Macy's. I spoke to Corey who tried to put in my order. I have a Macy's American Express Visa card but my limit on my card did not cover the cost of the sofa and love seat I was purchasing. Corey transferred me to the credit department and thru a conference call with credit dept, Corey and myself the amount was raised to cover the furniture which was 3500.00. that I purchased. I finished my transaction with Corey given a sales check number and set up a delivery date for October 29. I purchased the furniture on phone October 14 2019. The night before the delivery date I called Macy's to find out what time the furniture was to be delivered the next day. The lady from Macy's informed me that the order was cancelled the same day I placed the order and wasnt notified by email...Not only do I not have furniture but if I was to reorder the sofa and love seat they are on back ordered and I may only get the sofa on November 22 2019.
First of all how can you sell items if you do not have enough to sell. You might as well go to a custom made furniture store and purchase items from there but I can not afford custom made furniture. I could only save enough money to purchase 3500.00 . This is not a pair of shoes for 79.99...This is 3500.00! No wonder you are closing stores! I will tell people about my experience with Macy's! FURIOUS CUSTOMER! Maryann Thomas [protected]@gmail.com

Read full review of Macy's
Hide full review
ComplaintsBoard
M
4:52 pm EDT

Macy's I am complaining about my purchase I got two left shoes

I bought the pair of shoes on October 22nd 2019 at 1:14 pm
Number ticket : R9295003082690847101
Other numbers
[protected]
[protected]
M M Kors WS
[protected]. 329/40
Orig 225.00
CRL XXXXXXXXX1764
Total 99.13
Cash 100.13
Change 1.00
I did I went home with two left shoes. This is ridiculous !
I need that you send me the right foot to the following as I won't be able to go to New York until Christmas :
Amy Martin
1319 State Route 147
Amsterdam, NY 12010

Read full review of Macy's
View 0 more photos
Hide full review
ComplaintsBoard
M
4:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Macy's online returns

In 8/2019 I made multiple purchases online, the shipments came in multiple shipments. I returned all but 3 items. On 8/17/2019 I returned 2 items, attained a UPS tracking number and receipt. After many, many calls about my incorrect balance, trying to communicate the situation to foreign resps that were very difficult to understand. Finally, today someone agreed to credit my card for those returned items. In the meantime, Macys has charged interest for a incorrect balance. MAD, MAD, MAD.

I've over paid the balance just so I wouldn't be charged interest.

Never again will I purchase from Macys online. So incompetent

Renee Beacock

Read full review of Macy's
Hide full review
ComplaintsBoard
T
10:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Macy's refund/ unethical behaviour

I made a payment of $175.30 to my Macy's credit card when my limit was $200. Macy's lowered my credit card limit to $100, and refuse to refund me my $175.30 back. I called on 10/7 spoke with a Rep who stated I would receive a refund within 7 days. I called after a week and told it takes 14 days. I called today 10/21 and was told it will take 2 billing cycles and they have to investigate it. Macy's is refusing to give me my money back. They keep stalling and making up excuses.

Read full review of Macy's
Hide full review
ComplaintsBoard
K
4:44 pm EDT

Macy's complaining about your customer service over the phone

Was originally calling about receiving the wrong color luggage. The order #[protected]. I had ordered a blue set and a brown set. Received the blue and a leotard print. Called customer service and was told that they we're sorry for the inconvenience. I told them I am leaving for my trip on Tuesday. That was the purpose of the purchase. Was told wouldn't be able to have it until Wednesday or Thursday. Asked if there was anything that can be done to receive it sooner was told no. Asked if I can speak to the supervisor and was told that he was the one in charge. Asked to speak to his boss and was told that he is the boss. There is no one over him. I said everyone had to report to someone then I was hung up on. Called back and the next person was trying to be apologizing for the For the first person. Said sometimes we get disconnected. I said no I was hung up on. I know the difference. They finally said they could send it faster to me but by then I have decided to return both items. Just wanted to let you know how your customers are treated by your customer service. Very unhappy!

Read full review of Macy's
Hide full review

Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Macy's customer service

Phone numbers

+1 (800) 289-6229 +1 (513) 573-7912 More phone numbers

Website

www.macys.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Macy's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Macy's Customer Service. Initial Macy's complaints should be directed to their team directly. You can find contact details for Macy's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Macy's. Discuss the issues you have had with Macy's and work with their customer service team to find a resolution.