SUBMIT A COMPLAINT

Macy'smanager and associate customer service

1
H Nov 12, 2019

On 11/5/2019 I ordered a Lacoste women t shirt and I received a t shirt with no logo of Lacoste at all, No tag, with a different color. I don't understand how Macy's deliver this type of items. The worst part is that I called costumer service spoke with Kevin who stated that the only they can do is return the money since they don't have the item anymore and they don't have a resolution for every caller. I asked for a manager wait 30 min for the manager who didn't give me any different option neither, no discount for the future anything in change of their bad work. Macy's I'm very desaponted, really bad experience, bad management, costumer service. Attached is a picture of the Lacoste t shirt received

Macy's

Post your comment