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CB Department Stores Macy's Complaints #2-21
Macy's

Macy's review: Furniture insurance

S
Author of the review
1:17 am UTC
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I have insurance on furniture, but one of the pillow's zipper is ripped and I did send them a picture of it, they sent an inspector and the inspector said that they will send me another cover, two days later, they sent me email that they do not cover the pillows, but why did you send inspector since you do not cover pillows and when I purchased the furniture did not say except pillows, I did request the inspector report, but they did not reply at all.

Recommendation: Do not purchase furniture from Macy's without clear details about coverage

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  1. Macy's Contacts

  2. Macy's phone numbers
    +1 (800) 289-6229
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    United States
    +1 (513) 573-7912
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    International
    +1 (888) 257-6757
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    Credit Customer Service
    +1 (888) 822-6229
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    Furniture and Mattress Customer Service
    +1 (800) 568-8865
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    Wedding and Gift Registry
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  3. Macy's emails
  4. Macy's address
    685 Market St., 10th Fl., San Francisco, New York, 94105, United States
  5. Macy's social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 26, 2026
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Macy's Category
Macy's is ranked 2 among 61 companies in the Department Stores category
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