Macy's
reviews and complaints

Macy's has always been a high end store. I am complaining about the filthy ladies bathrooms and the Elevator are just disgusting. Those elevators have not been cleaned or disinfected for at least 10 years. The walls are filthy and un sanitized. I used the elevator for my elderly mom of 83 years of age and I didnt want to tough nothing in there! other ladies on the elevator said what is happening to this store? Also the carpets are filled with stains and black and how you trying to sell furniture if the carpet is gross? Just because we are not in the best neighborhood we still need respect. We purchased some items there that were not cheap, so why are you treating us as cheap people. We want to take pride going into Macy's and feel like we deserve a clean floor and clean bathroom and elevators. I want to go back to that store and see a major improvement. No if and buts I needs to be done.

Marta diaz [protected] if need to talk to me.

We purchased a mattress and adjustable bed frame at Macy’s on Labor Day. The purchase price included what they call “white glove delivery service,” which was scheduled for September 17th between 10:45 am and 12:45 pm. After several hours we were notified that their delivery truck broke down and our mattress would arrive the next day, the 18th.

On the morning of the 18th we get told that their delivery truck broke down (again? Come on, you can do better than that excuse two days in a row).

Now, though, they push our delivery out a week to the 26th.

So, we arrange to be home today, and the mattress is supposed to come between 10 am and noon. We wait all day - and every 20 minutes or so the delivery time gets pushed farther and farther out. It is now 8:22 pm and their online system says it will be here at 8:45 pm, which we’re pretty sure is BS.

We get no call from anyone.

So we have had our previous bed frame torn down and moved out of our room since September 16th. When it didn’t arrive on the 17th or 18th, we put the mattress back down on the floor, which is neither convenient nor comfortable. This morning we removed the sheets and mattress pad - so now we have a bare mattress on the floor but have not received our bed frame or mattress.

White Glove Delivery Service - ? What a freaking joke. The worst customer service.

Macys closed my credit account during the pandemic due to inactivity, I have spoken to a manager Mera, at the credit department call center on 9/16/2022. and a store manager Heather, at my local Macys on 9/24/2022. In both instances I was told my account could not be reinstated I have been told I must reapply. My credit score has been affected once, and now I must reapply and affect my credit score again? I have done nothing wrong; I am victim of a pandemic and through no fault of my own I am being impacted,and harmed by this action. I have been an account holder in good standing since 1998. I respectfully request my account to be reinstated.

Purchase tqo leather recliner couches in July 2019. Also purchase the 5 year "NO worry no Moore" Ultimate protection plan. Was told that several incidents were covered. Th brocure claearly states that peeling and Pet damage are covered. But when I went to file claims. Both were denied. Of couse the only thing you have to go by is the brochure and the contract is sent to you by PDF in an email. Total scam...

This is in regards to order [protected] for a long gown. I was expecting delivery of my dress on Thursday, Sept 15. I received an email earlier in the day stating there was an issue with my order and to call customer service which I did. I was told by the rep that my order was arriving by 6pm that day. I received another email stating that my order could not be delivered. The email stated that due to the fact that I had frequent claims of non receipt of items, I could no longer receive delivery from Macys on my account. I responded to that email and requested the person that signed the email Reens S, double check their review of my account. I received another email thanking me for being a valued customer, but no orders were allowed to come to my address due to frequent complaints of non receipt of ordered items. This is ludicrous. There was only ONE TIME, that I can recall that I didn't receive an item and requested reshipment, I called another customer representative , who promised to look into the matter. I have not heard back. Can someone get to the bottom of this nonsense. I am 75 yrs old and depend on online shopping frquently. Macys has screwed up big on this. I am agitated

Thank you in advance

Patricia Guglielmo

I ordered 2 bedroom sets in January from Macy's. My delivery date kept getting pushed back. I get it - Covid has made things crazy. I finally got an email at the end of August saying my furniture was in and to schedule my delivery date. I scheduled it immediately after talking to my husband about which days he would be in town to get the furniture. I am a teacher and could not take a day off the first week of school for furniture delivery. I scheduled my delivery for September 6th. I took a screenshot of the delivery confirmation and checked to make sure everything was accounted for. All of my furniture pieces were listed. A week later, I got a phone call saying that my card needed to be reauthorized (since I purchased this back in January) and my bank wouldn't let it go through. I had already received a notification from my bank and authorized the charge right away, which was confirmed when I had the Macy's guy try again while I was on the phone. He then told me I needed to schedule my delivery date. I told him I already did - he said there was no delivery date scheduled for me. I called Macy's customer service and he told me that when my delivery was cancelled because my card needed to be reauthorized and the earliest delivery date would be September 13th. I told him this was not my fault, we had already arranged for my husband to take off work on the 6th, and no one would be here on the 13th. My kids had already unpacked their old furniture and were living in chaos out of bins. He told me he would request to reinstate the original delivery date. I got an email a few hours later saying that my delivery had been scheduled for the 13th (a date that I had already told them would not work for me.) I called customer service again and talked to someone who said she would check on the status of the request and personally call me back by 9pm that night and then again by noon the next day if necessary. I recieved no phone call. My husband then took the 6th off of work because we didn't know if the furniture would be delivered that day or not. It did not come. I called the next day VERY upset that we had taken a day off of work for no reason and now had to inconvenience my Mother-In-Law to come to our house on the 13th because we were both unable to take the day off. They told me they couldn't give me a delivery window so basically I had to tell my Mother-In-Law to get to my house early in the morning and wait there indefinitely. After going back and forth for a LONG time with the rep, I was finally connected to a supervisor who offered to take some money off. Although my problem wasn't solved, I accepted that there was nothing else they could do and appreciated getting some of my money back. When my furniture was finally delivered on the 13th (which I had to end up being home for because my Mother-In-Law got sick and couldn't come), my son's dresser didn't come in. I was also not thrilled with the "white glove" delivery. Macy's website states that the delivery people will remove old furniture and vacuum the area. The delivery guy yelled down to me from upstairs after he moved my son's bed asking for me to come sweep up under the bed. It also says booties will be worn over their shoes to protect my floors. They were not worn. I called customer service AGAIN because I was never told that this piece wasn't coming. It was on my delivery confirmation and I never got any communication saying it wasn't coming in. Not one person from customer service warned me that it wasn't coming in. I was FURIOUS that we now have to take a third day off of work to get this furniture delivered. After 45 minutes on the phone, I hung up completely dissatisfied as they did nothing to help or compensate me, just explained what happened. I was told my dresser wouldn't be in until November 29th so they split the order and delivered what they had in the warehouse. They just kept repeating this to me. I said I understood what happened, but I am furious that I am now being inconvenienced for a third time to get this furniture delivered. Nothing was done to help or compensate me for yet another day of work that we will have to miss. The lack of communication is completely unacceptable and I am not satisfied with how this is being handled. I've paid thousands of dollars for this furniture, but now have to take 3 days off of work to get it delivered. As a teacher, I only get 2 personal days to use before I have to start taking unpaid days. I will NEVER be purchasing furniture from Macy's again.

I bought a Serta Perfect Sleeper Renewed Night 16" Plush Pillow top mattress from Macy's, which along with the base was the most expensive mattress I ever bought. I bought it due to the reviews on the website. The mattress was fine at first but lately it was becoming increasingly uncomfortable. I noticed that the mattress was sagging in the area I was sleeping on. I'm a small person, 140 pounds. I checked the reviews online and found that this defect is rampant. There were numerous complaints about the mattress sagging and causing discomfort when trying to sleep. I called Macy's to complain. They sent a technician out who reported that yes there was a defect, yes it was sagging but it was sagging 1/2" less than what they consider defective. The fact is that we all agree the mattress is defective but they say it's not defective enough to do anything even though I am unable to sleep on it and my only option is to junk this very expensive mattress.

I ordered a Bed Frame from Macy's toward the end of August 2022. I ordered the white glove delivery where they bring the bed to the room and do the full install of the bed. When the delivery people arrive, they inform me that the bed is missing pieces and they will not be able to install the bed. I then proceed to call Macy's who tell me to not approve the delivery since it was not a complete set. I called back two days later and have spent an hour and a haft on the phone thus far trying to get them to send me a new bed. In which they tell me they do not have that capability. All I want is my bed to be deliverd and set up. I do not understand why they cannot just ship me out a new bed even when I told them to charge the card again.

Ordered shoes online for the full price, the style didn't fit, so I decided to return shoes and brought to Macy's store for an "Easy Return". The adventure has started - one of the cashier said these can not be returned for the ful price and she can only return the price which was on the tag - half price. I rejected and went to the service where the guy said they simply can not accept those back as it was the last act (remember - I got it for the full price, no last act was mentioned on the site). After all they've marked those as refunded for $0+tax in the system, so I can not return it even via the site.

I contacted the support using the built-in chat and the person promised to resolve the case and send me the shipping label to my email. It never showed up in my mailbox.

My name is George Kernion. You can find my order in your system by searching my last name. My wife, Tory, ordered a kitchen table. It was scheduled to be delivered on her birthday, August 27th. We waited on this day and when the delivery driver arrived he said he had good news and bad news. He said he has the table but that it was damaged on the corner and when he showed us the table wasn't even in a box. It was sitting on the side of the truck strapped with little protection. The driver said we could keep it and another would be ordered. Then when he was pulling the unprotected legs to the kitchen table out and they were more damaged than the table. We declined taking the damaged table. To wait until 2pm and receive her birthday gift the way it arrived was unprofessional and a disaster. To top it off, my wife called the store we ordered it from and she was told sorry, we can't get the table any longer. Absolute disaster to say the least and I can't say I will ever purchase anything from Macy's in the future. The person my wife spoke to didn't even say they would try to find another source for this table. All that was said is sorry. Why in the heck would we not have been called prior to the damaged table leaving for delivery? We definitely would not have waited until 2pm, wasting our day for such disappointment.

I ordered carpet treads and one of the pack came damaged. I wanted an exchange for the one but was informed I had to return the whole item. Which was fine but the item was sold out. The representative tried to sell me a more expensive item. I stayed on the line to take the survey and I was thrown back into the automated system for returns. I am very disappointed in Macys. Shame on you. This customer is not happy.

Order # [protected]

Linda Cain

55 Tinequa Dr.

Brevard, NC 28712

[protected]

I purchased an "As-Is" dinette set from Macy's in the Concord Mall in June of this year. I purchased it with the understanding that because it was an "as-is" closeout, the product may be flawed i.e., there may me a scratch here or there, or maybe even some chipping. In fact there was a scratch on the table top that I was prepared to live with.

The day after I made the purchase, I picked it up. The set did require some assembly of the table. Everything was fine until maybe a month after I made my purchase, I was sitting at the table and the chair broke. I weigh a little under 200 lbs. Any chair built for a normal sized adult should be able to hold a 200 lb. person.

Although I was prepared for some esthetic flaws, I didn't expect the chair to be defective.

I reported the problem to Macy's and was informed that they didn't have any replacement chairs and there was nothing they could do for me.

I can't tell you how disappointed I was. I went to Macy's because I thought it was a trusted brand. I have had an account with Macy's for many years and never expected to be treated so poorly. For them to sell me a defective product that could have resulted in physical injury to me or my loved ones is not acceptable.

I am requesting the BBBs assistance in getting a more reasonable remedy.

Dear Macy's,

We love your stores. We shop and frequent Macy's quite often. Over the last few years though, even before the covid lockdowns, the two stores located here in Fresno,CA seriously are the ugliest unmerchandised and sloppiest Macy's stores probably that I have ever been in. WHAT IS GOING ON? It looks as if the stores are turning into a Salvation Army/Thrift Store. Or better yet it looks like a Marshall/s or TJ Maxx. This is unacceptable and I would like to see if anyone from corporate would come take a look at the environment that is more than shameful. I'm bringing this to your attention because it will ultimately be your demise if this isnt fixed. It is just not right. There are racks of clothing all mixed together. The Polo section is a disgrace as well as all of the Mens sections in the store. I have the same complaint for the womens part also. Please pay attention to this matter. I think your stores need to be examined and the management needs a talking to or reorganization. Hopefully you look into this. It is very unpleasant walking in Macy's now. And how about whoever the buyer is at these stores up their game a little bit and bring in the brands that people want more than Club Room, INC, Alfani and the other Macys brands? Why are they merchandising the lower end of the clothing and nothing of the higher end clothing makes it into our stores?

Hello,

To whom this may concern:

My name is Demond Johnson. My contact number is [protected]. I ordered a queen size platform bed from the Macy's website in June of 2022. I received communications that my bed was sent/shipped to the warehouse. May scheduled delivery date given was August 4, 2022. I did not receive a time of delivery but was told, I would receive a call with the time of delivery. Nonetheless, the 4th is here and the bed I ordered wasn't delivered. No one called me from Macys to make me aware that something was wrong with the credit card I used to purchase the bed. I had to contact Macys, all to find out my bed wouldn't be delivered today. Now.. I have no bed and was told by a supervisor my bed would be delivered on 8/20/2022. This is unacceptable!

I find this an inconvenience to me. A representative from Macy's should have called me to advise there was an issue with my credit card. I was not given any discounts to account for Macy's error in not contacting me about the issue. I am requesting a call from someone higher up in the company and I expect a sooner delivery date. Also, I should be discounted for the inconvenience to me.

I can be reached at [protected]. Again, my name is Demond Johnson. I look forward to hearing from corporate immediately. If not I will report this concern to the BBB.

I received a reply apologizing. In response to my communication and compliant, I would revive a $50 refund. That's not acceptable. I replied back stating the following:

Thank you for your reply. As of yesterday I never heard back from the supervisor I spoke with on 8/4. I was told the warehouse would be emailed to see if my delivery could be sooner than 8/20. I called customer service all to find out I had been lied to and that my merchandise had not left the warehouse in New Jersey.

It's ironic to me, because in order to set a delivery date the merchandise had already been ship from the warehouse and received to be delivered on 8/4. I would think that at minimum I would receive 50% off of my purchase because of the lies and being told incorrect information and due to the staff not returning my call as promised. No follow-up with the customer is bad business and customer service practices.

I will never purchase anything of this sort from Macys again and I will be writing corporate and sending a complaint to the BBB. It saddens me that this has to be done as Macys is a reliable and replicable company, at least I thought until this experience. I'm requesting 50% of my money back for my inconvenience and the lies being told to me. I'm requesting an earlier delivery date as well. No one in this company has done right by me. I am extremely dissatisfied with the level of service provided. Lastly, I would think someone would've given me a call but instead the customer has to continue to follow with your organization. Again, bad customer service on your behalf. Also, requested a call back with the end result to my complaint.

Recently, I have been purchasing a great deal at Macys, San Diego County. I bought gold ring at the Grossmont Center Store, but the nice laldy/employee, just threw the price/receipt in the jewelry box. When I went to get store credit , etc,and return it with all kinds of purchase receipts, I was told I couldn't return my ring, etc. In the future, please tell your Macy's employees to tell us the rules (hold onto the price tag , not to rip/take it off, etc if one wants return, etc. Also, my credit is good. Your main office sent me/us various letters to contact Equifax to unlock our account. We did and no one took the initiative to solve the problem. Lowes and Home Depot , on the contrary , went the extra mile to assure we have a credit card.

I bought MK sandals from Cross Creek Mall Macy's store and with few wears they look like they have been worn for a year. I contacted them via Facebook and for my wasted $107 they would only offer me 10% discount. Are you joking me!?

Since I am not in the US anymore, they said that thy could not help me. I will take my time to form in any complaint form possible for this.

Selling faulty items with no intention to solve problems.

Purchase on Aug 5, 2021. Order #[protected]

I purchase this item and on the first time used it ripe inside of the pocket on the 22" inch bag. I have been talking to customer services for over 4 months. Every number they gave me for the manufacture is wrong. It have a two year warranty. Every time a customer services represent tell me they are putting in a claim and will get back with me, but know one does.

8/2 Joyce #[protected]

7/29 Danix stated claim #C2742026

JCho #[protected]

I receive email

I am reaching out to you in a last-ditch attempt to find some

resolution to ongoing issue that has been vexing me since March 2022

All My calls to customer service – brings me NOWHERE.

I used Phone number [protected], which is on the bottom of my card for Macy's.

I never resolved this issue

1st - I am not talking about big $$ amount

I always asked Customer Service/Billing to FIX my Statement

and NOT Bother me anymore that I owe to Macy's.

SHORT STORY:

In a middle of March 2022, I purchased Swimming Suit at Macys Park Meadows, Lone Tree CO

I paid $ 111.00 - EXACT

I used $100 - Gift Card for Macy's

and $11.00 I put on my Macy's Card

TOTAL - $111.00

A day later, after I tried Swimming Suit at home- I decided to RETURN because it didn't fit.

(NOTE: I could not try at the Store because the Fitting Room was closed)

I RETURNED the swimsuit and I GOT Credit with Store for $110.78.

I wasn't sure why not $111 - But they said - I paid donation. Rounded up to the full dollar.

It's Ok, but actually, nobody ever asked me about if I want to round up amount...

It's Ok, not a big deal at all.

NOW, since March 2022 - I have CREDIT with MACY's for $110.78 - see Image,

JUNE 2022 - I PURCHASED Face Cream at Macy's and I spent $120.75

SIMPLE MATH:

$120.75 - $110.78 = $ 9.97

JUNE 26th - I paid to Macy's $9.97. I paid before any interest was due as I hate carrying a balance on my card.

I owe MACY's nothing...

My Balance is ZERO.

Now - please - answer my Question -

why am I getting Statements that I have to pay $11.00?

what for?

and all efforts/attempts to speak with customer service - NO RESULTS. They simply tell me that its what I owe. I have called numerous times and have even escalated to the supervisor, but they can’t seem to follow the math but merely say the computer says I owe this amount.

I will Provide My Credit Macys Card # when

SOMEBODY! who CAN FIX this and NOT Bother me anymore

Call me or e-mail me

TATIANA BONDARENKO

[protected]

[protected]@yahoo.com

I went to St. Louis south county Macy’s to exchange a shirt same shirt different size it came up lot more what I payed for same sale , the person was new so he called the manager jay or John he was very rude to me and he was keep saying you used the coupon and the same coupon was applied to but the price ring up higher than what I payed but he did not give the same price I told her I work at Macy’s in west county St. Louis they don’t have the size I want to exchange but he was keep saying you used the coupon so I ended up returning and bought the same shirt again the one I brought it back with higher did not even give me the amount I payed for it very rude , he can take it over there

I have been a loyal Macy’s customer for years, both in store and online. My credit card reached platinum level and I maintained that for quite a long time. However, after finding myself dealing with their customer service representatives, I have decided that my dollars will go elsewhere.

All I needed to do was put a block on my card. That’s it. My card had been misplaced and I didn’t want it to be used should it have fallen into the wrong hands. Macys website walked me through how to report the card lost but then gave a “We are unable to process at this time. Call customer service” so I called them. The laughing and extremely loud conversations in the background of the agent were off putting. The agent did not seem to care at all and was doing the bare minimum with speaking to me. He wanted so much personal information, including a code sent to my cell (which never showed) and he refused to help until I could provide the code. ALL I WANTED WAS TO LOCK MY CARD UNTIL I COULD LOCATE IT. The experience was so poor and he was so hard ti deal with that I hung up. I then tried the online chat which was almost as frustrating. It is several steps to try and protect your account from potential fraud, but one simple step to close your account. So that’s what I did.

Macys, you blew it. All you had to do was lock my card. I wasn’t asking for money, I wasn’t demanding discounts or special treatment, I just needed your assistance with protecting my account.

Very poor decision by Macys to outsource. Even poorer decision to let this platinum card holder walk away.