Macy's
reviews and complaints

My name: Lesia Veloz [protected]

Warehouse keeps sending wrong size; customer service just keeps placing the order without looking into it:

order #: [protected]
Web ID: [protected]

Sept. 4, 2021 Order was placed for a 2xpt
Sept. 10th Wrong size delivered was a 1x
Sept 10th Phone customer service was requested replacement
Sept. 14th Another 1x delivered
Sept 16th Stored where i returned both items had pymt by Macy'c Card
which we do not have
Sept 17th Customer service placed another online order without looking
into the problem and reading me the same script without
getting to the bottom of it

Hell Department store national bank, I am writing you because your bank is connected to May's department store credit. I have returned an item I purchased on my may's store credit and I returned it on July 14th but I have not received my credit back on my account. it has been over 2 months. I called for over half of dozen and I spoke to the customer service and every time I call they tell me we request the refund will take 3 to 4 business days to refund you money on your credit. as of Monday, September the 13th suppose to have the credit posted to my account for the 7th time I called but nothing happened yet. I gave up calling I will file a complaint against Macy's. I like to dispute the charges please let me the know-how

I have a few orders on my account: [protected]@gmail.com. There are a few orders in which I didn't receive my items and there are a few orders where I returned some items from the order. The customer service said my account has been on hold and no refunds will be processed. I do not understand what is going on. At this point, I want to return all the items in all orders and stop business with Macys. I will get into arbitration if you are not able to process refunds for my orders.

Just washed as per instructions. By themselves and color faded in sections. This is very disappointing. I also see there are numerous complaints of the same nature from many consumers.

When I first got the card I loved that could use it anywhere and didn't have a problem the interest rate was high but I was managing. Fast forward to August 2021 I paid my balance off in full which was $3, 000 mind you they credited my account to clear the balance BUT they would not apply it to my credit limit saying that will take TWO weeks for that to happen I never got a notice or anything stating due to the high amount it will take longer to fully clear mind you they took the money out of my account immediately and admitted during the call the funds have been received saying it is their policy for larger payments MIND YOU THEY ENDED UP CHARGING ME $47 FOR INTEREST ON A $0 BALANCE BECAUSE MY CREDIT LIMIT WASN'T UPDATED SO IT MADE IT LOOK LIKE THE PAYMENT DIDNT CLEAR IN TIME AND THEN THEY REPORTED THAT BALANCE TO THE CREDIT BEREAU THIS WHOLE THING IS SO FRAUD the moment that credit limit is updated I am closing my account!

Ordered a couch in December 2020. Was told delivery was around Mar 2021. Then there were delays until June 2021. But the delays continued and always a different reason from COVID to the vendor being slow to a piece missing. They should at least lie consistently. Then delivery day finally came but it was raining, a light drizzle. I figured they would use plastic or a tarp but the delivery truck just sat there and then we got a phone call that they don't protect the furniture so they can't deliver in the rain. The truck left and of course it quit drizzling. When the truck pulled up I walked out and asked if they needed something because I was confused that they just sat there. I didn't get wet standing there talking to them. It's just shocking they have no contingency plan for dealing with weather. I bought an inflatable chair on Amazon and it was delivered in the rain, actual rain, two hours later. In fact last week Best Buy delivered a sound system in heavy rain! Some companies are just better managed. Buyer beware!

About 5 years ago I purchased a Faringdon "leather" recliner and ottoman from your store in Bel Air, MD. Now, not only is the base of the recliner falling apart and no one, including your store can tell me where to get it fixed - it apparently cannot be fixed, as the Chinese manufacturer does not offer spare parts - but I find that in addition, the chair and ottoman are not made from genuine leather, which Macy's said it was, it is actually made from fake "bonded leather, " which is wearing out on the ottoman. Fabric is showing through the fake leather. I bought the chair/ottoman on sale, so I doubt you will do anything for me, but I do wish there was some way I could get the chair repaired. You are still selling it for approx. $1, 200.00. This is not a cheap item, and I expected it to last a lot longer than five years.

I was contacted By Jennifer Hinkle from the Macys at The Promenade in Bolingbrook Illinois. I accepted a full-time position and was ignored by her. I do not like being lied to by Macy's employees about being offered a position. I accepted the position filled out the Background check information and that was it. I never received the emails for the store ID and password. The background check was done. I had a start date of August 27 2021 and printed it out. I called 2 times and was told that the person who did this did not do the information correctly and it was showing an error. I was also treated badly at the Joliet Macys and was rudely told i could do the dressing rooms part-time. This is not nice at all. Would like to report possible fraud with the posting on indeed.

On December 5, 2020 I ordered a bedroom set for $2473.61. Order # [protected]. It was supposed to arrive in April. On Feb 2, April 22, and May 4th I received emails that the furniture was delayed. All times I replied yes to the emails to wait for the furniture. I called and arranged for the bed & a nightstand to be delivered in late May. The other items were to arrive July 10. I did not hear from Macys and called after the furniture was due only to be told that the remaining items on the order were canceled. The rep could not tell me why and after putting me on hold, she told me her supervisor said it was because I didn't confirm that I still wanted it. Which I know isn't true because I did not have an email from Macys and all of the emails that I did receive I replied to. I just had the bed and night stand delivered prior to that and the emails say you have 30 days to reply before they cancel. She told me that her supervisor approved for me to be able to reorder the pieces at the same price but I would still end up paying another delivery fee and would have to wait until August to receive the pieces. Order # [protected]. I received an email on August 10th stating that now the furniture is delayed until October 6 and I am not confident that Macys will not cancel the order again. I have half a bedroom set and need the other half and with the service I have received from Macys thus far I am not confident that I will receive it.

I ordered children's clothes online, paid with my macy's credit card. I get a order number. I get a email the order has been cancel. This happened 4 times. I changed my credit card to AMEX and they cancel that order. I called and they didn't know what to do. My last order July 6, 2021 went through with no problems. The order on July 28 gets cancel.

Senator Rand Paul was confronted by a foul mouthed constituent during a virtual town hall meeting https://news.yahoo.com/sen-rand-paul-confronted-foul-093528306.html

Lexi Toon is the foul mouthed constituent the article speaks of. Mrs. Toon is also Tax associate II of Macy's. You should be ashamed to have an employee that has the impudence to go on a live call-in show and use such foul language to a Senator of the United States of America. Whether she agrees or disagrees with Senator Paul she had no reason to use this disgusting language. She also posted on her Tik Tok page a video telling the world what she did. She then wised up and deleted the video of her listening to a recording of the show and making a obscene hand gesture. She had at least one child in the backseat of her vehicle. It is sad if this is the caliber of employee Macy finds acceptable. It is everywhere on the internet that Mrs. Toon is an employee of Macy's. I think a public apology to Senator Paul is in order, don't you? Personalities have had to apologize for saying less disgusting things.
Sincerely,
Kathy Ellington

Macys has changed its system where if you buy with Apple Pay they can no longer refund you via Apple Pay. They have absolutely no signage that states if you use Apple Pay you have to have a physical card. This defeats the purpose of a virtual wallet. When complaining to a manager they say they have no control over this and that you have to have the physical part and it's to protect people from potential theft of people stealing items and then returning things for cash or to other payment forms. They have absolutely no signage to tell people not to use Apple Pay there. This is bizarre as any other store when you pay with Apple Pay they refund you via Apple Pay. And then if they can't they do a courtesy override. Every return here has been a nightmare.

I returned the following items in one large box and only a section was refunded. For the last 3 months I have been following it up with customer care but no one seems to help, can I get my refund or get the items back?
The order no. (1) [protected]- big girl jacket
(2) [protected]- big girl romper
(3) [protected]-active pants
(4) [protected] neck roll top
Can some one please look into this.

I purchased a Hotel Collection comforter primarily because of the lifetime warranty advertised on both the Macy's website and product packaging itself. I initiated a warranty exchange at the store in Manhasset, NY and was told by the manager that I had to go to hotelcollection.com. this website is completely unrelated to the product I purchased. The manager blatantly lied to me and did not honor the warranty of a Macy's house brand.

The comforter is defective and shedding feathers to an unreasonable degree after 3 years of use. The warranty should be honored rather than giving customers the run around.

I ordered from Macy's and they delivered my package to an old address which I had changed online... Along with my phone number. They got the phone number change, but misdirected my package to the old address.

There is no button on their website to report such a thing (mistake number 1).

Their customer service number had to be looked up offsite (mistake number 2).

When contacted, they at first offered to re-send the material, but that was not possible as the address was different (their error, not mine).

They offered a full refund, but then said it was contingent upon their internal investigation (final error, and this is why I stopped shopping there years ago... I'll probably stop again).

No problem because I will call my charge card company and deny payment to them. I did not receive my product and they have my money. What is there to question?

Very poor customer support. Always "sorry", but no assistance just doesn't cut it. Stop teaching them to apologize and start teaching them to correct the problems.

I ordered my bedroom set and received on june 25th however not all the parts were available. Parts were ordered sent to my house and I was told I had to wait till august to have my bed put together! Unacceptable. Why bother delivering the bed if you didn't have all the parts and then tell me that I have to wait till august before someone can come out to put it together. I've demanded a full refund and they want to jerk me around. Poor poor customer service! I used to like macy but I cannot stomach ever shopping at that store ever again