On Monday, July 16, 2007, I went to pick up my 2003 Toyota 4 Runner, when I arrived, we did a walk around to inspect the vehicle and I was telling the Manager, Todd, that my step panel was black when I brought the vehicle in, and he disputed with me and husband about the color. He refused to paint the step panel back to the color. As I spoke with him about the vehicle, he walked away, and stated that he would not talk to me. I proceeded and went to speak with the Owner/Mary Lou, and she was very rude to me, in order to prove to them that the panel was black, I asked could I use the phone to call to Texas, and she stated that I could not use the phone. I did not resolve anything, and my step panel is still black. Mary Lou was not helpful and I am a very upset customer. The Manager and the Owner were very unprofessional.