The complaint has been investigated and
resolved to the customer's satisfactionResolved Luna Flooring — return of my deposit
resolved to the customer's satisfaction
On February 20, 2017, I had a Flooring specialist come to my home to give a quote on installing tile floors in my basement. I did like the product but I was not to sure about the price. I was trying to wait for my husband to come and look at what was going to be installed. Needless to say my husband never made it and I was told that if we were not satisfied that we could get a full refund of my deposit if I cancelled within the time frame which was 5 business days from the time I signed the contract. I gave a $400.00 deposit with a credit card, which I was told my the sales men it's better to do because it can me returned quicker. My husband did not like the price so I called the next morning February 21, 2017 to cancel the contract. I was told that someone would get back to me about at the end of the day about cancellation. Of course no one called, I called back and once again I was told that someone would get back to me. When I got home there was a massage from Luna. I called the person back who was a supervisor and I was told that she will be processing my refund. I went away for a few days, check my bank and still no $400.00 credit from Luna. I called again on March 1, 2017 to inquire about my refund, I was told it takes 10-15 business days for it to hit my account. I said unacceptable, it only took 10 seconds for you to take it out my account. I called back on March 15, 2017 and was told that it was processed on February 23, 2017. I wanted to speak to a superior but I was told that they were all busy and someone would contact me for the end of the day. Still no returned call. I contacted my bank who checked the" Visa" system, agency or whatever to see if there was a payment being processed from Luna and my bank said "NO" I will be filing fraud charges against Luna.
The complaint has been investigated and resolved to the customer's satisfaction.