Lufthansa

Wow! Very rude customer service people, couldn't handle a simple request! I was given attitude, my questions were ignored with silence, no help whatsoever. A big waste of time to call Lufthansa customer service on Sunday! Seems like their Sunday office is located somewhere overseas where people simply don't care to help you out. I could barely communicate my concerns with their customer service as they didn't seem to understand English and instead gave me an attitude. Will be making a formal complaint and just letting others know to prepare themselves that you will waste some precious time of your life calling them with no resolution of any kind whatsoever.

On Monday, February 4, 2013 10:28AM, I bought a round-trip ticket from (IAH) Houston to (LOS) Lagos, departing on 08-February, 2013 with ticket #220-[protected]. I used the said ticket to travel on the said date but, on returning, I was told that my ticket was cancelled because of "fraudulent transaction".
I managed to find my way back in Houston after seven days. But when I visited the Lufthansa office at IAH Houston for clarification, i was told the return ticket was refunded into an unknown account.
Please, i need more explanations on this transaction. Thanks

Regarding my experience after Lufthansa lost my luggage:

16 March 2013

Thanks to Lufthansa to ruin my vacation and business trip to Miami. I arrived to Miami by FRA‐MIA
flight at 16 March 3 pm. My luggage didn't show up. I filled up a lost luggage form. They told me that
my luggage will come with the next flight which will be tomorrow at the same time. So they told me
it will took 5 hours to clear the customs and other things and I could get my luggage by 17 march 8
pm. Looks fine. But I shouldn't have believed what they told me.

17 March 2013
I started waiting for but it didn't come by then. So my calls started to the call center 1‐877‐234‐3449.
They were my travel mates during my stay in Miami because I haven't talked to anyone more than I
talked to them.

After many calls that night finally they told me they can't deliver my bag before midnight. Ok I
started waiting midnight it didn't show up as you may guess.

18 March 2013

In the morning of 18 March I called them again to ask my luggage. They told me it has already been
delivered! But the reception did not verify that any luggage was delivered. So for next 3 hours
nobody knew where my luggage was! After 3 hours of investigation call center came up with new
info. They told me it wasn’t delivered last night because they couldn't find the address so they took it
back! This info was declared to be false later on. I asked them why they didn't give a call to the
reception even it was asked each time I talk to the call center which was clearly given in my contact
info! As you may guess no reply!

But the adventure continues.. About 3 pm they promised me my luggage will be with me between 5‐
6 pm. That's fine I could wait couple more hours. I already checked out the hotel to stay at another
place and waiting in front of the hotel to go somewhere else. So I did not want to leave there without
getting my luggage.

Sure they didn't bring it by 6 pm. Same story I had a call. They told me to wait a little bit more. I
waited one more hour. Called again. They told me due to heavy traffic it lasted longer than expected.
(By the way I am just 20 minutes far away from the airport) They called the delivery company and
told me that my luggage was on the way and will be with me in 10 to 15 minutes. It was about 7pm.
That's fine but guess what, it didn't show up again!

So I made another call about 8 pm. And this time they told me they could not give any certain time
but they will try to bring my luggage at midnight.

It was 10pm. I was terribly upset, stuck in a place where I shouldn't be at, my vacation ruined, lost a
lot of valuable hours and after waiting about 31 hours since my luggage arrived at airport and making
more than 20 calls to the call center I don't even have an estimate what time I could get my luggage.

This was so unacceptable.

The trouble continues...

It wasn’t delivered in midnight also. Then I had to transfer to another hotel without my luggage. So
another day of my precious trip to Miami was wasted by Lufthansa even if they promised to deliver it
during the day.

19 March 2013

I called the call center as regular. That has been becoming my hobby. After reading all the notes that
took about 20 minutes they told me that the delivery was probably made but not sure what time. So
I called the hotel which I was staying to verify whether they received the luggage but they didn't get
anything. So I was lost again.

During the day time I had to call them many times to get a clear and definite information regarding
where my luggage is. Finally they told me that I should better talk with the delivery company! So
here comes a new period in the pursuit of finding my luggage.

Then I started calling the delivery company. They were so sure that Lufthansa call center was giving
me wrong information. They told me that my luggage has never been given to the delivery company
by Lufthansa and it was staying in the airport for two days! You can’t imagine how much I was
frustrated due to the insufficient luggage tracking system and that I had to solve this problem by
myself even talking with a subcontractor of Lufthansa considering Lufthansa was very responsible to
deliver the luggage to me in a timely manner and efficient way.

The delivery company told me that they need to verify if my luggage is actually in the airport. After
about an hour at 6 pm I talked with a person from the delivery company whose name is Eric. He
informed me regarding the status of my luggage. According to him, my luggage was staying in the
airport for two days and had never been loaded on the truck. I was so astonished with this info.
Because this means that the call center was totally making up some stories about the status of my
bag last two days. I asked this directly to Eric. His comment was very surprising: “They are
###ting. They don’t know anything. They are located in Canada and making up stories”. In short,
Eric told me to go to the airport and take my luggage myself. And I did that.

But Eric was so wrong! My luggage was not there also! I was totally frustrated. All I could think of at
that moment was to find my bag and return back my home safe. And the responsible personnel don’t
have any clue where my bag is. Apparently they don’t have a reliable tracking system of a lost
luggage.

So they told me to go to my ex‐hotel and check if it is there or not! That was being so ridiculous
chasing after my bag. I told them “No! I will not go anywhere I will just call the police and tell them
that you are hiding my luggage”. It was like a set‐up joke scene. After then they told me that they will
call my ex‐hotel to check. That was so surprising because they were not sure whether they delivered
it to the hotel or not. Rationally they should be sure about where they delivered the luggage, who
received it, what time it was delivered and so on. It’s not a rocket science!

At last they called my ex‐hotel and found out that my luggage was delivered there! Thanks God.
Finally we succeed to find it.

They dropped it in my hotel but they had no clue about it! They learned it after calling the hotel and
let them check if there is a luggage with my name on it. I waited about 30 minutes in the office for
them to find the exact address of my bag. That was so unacceptable.

This could seem like a really long complain letter with many details. But believe me I am not giving
many details and summary of the many other calls.

This is not how a business should be done. And I was shocked to see how an airline company could
be this much disorganized and lack managing of a lost luggage.

Eric and Lufthansa employee was blaming the hotel not to deliver my luggage to me. That was so sad
to see that they do not even know that they are responsible with my luggage until I receive it.
The entire incident was not handled properly. There was no system at all. Call center was just making
the situation even worse by providing wrong information. There was no focus on passenger
satisfaction. My experience is that there was no customer service at Lufthansa at least in Miami
airport. The way how lost luggage management handled the problem was catastrophic.

Luggage lost is a common issue for airlines which shouldn’t be classified as a big deal. But the way
they handle makes all the difference. I unfortunately already had a lost baggage problem with
another major airline contrary to Lufthansa handled it in a very quick and efficient manner. They
delivered my luggage to the exact location at the exact time what I had been advised beforehand. I
am astonished by the poor quality of Lufthansa’s customer services. Main concern here is not about
losing a luggage but the whole way lost luggage issue is handled and managed (or not managed).

I would like to publish my dissatisfaction to demonstrate as an example how extent a very well
recognized company could manage a situation this much disorganized.

Lufthansa has possibly the worse customer service department which I have had the unfortunate circumstance to deal with. I recently booked a flight from Graz in Austria to Singapore in July via their website. However, after supplying my card details and awaiting confirmation and e-tickets to arrive, nothing happened. I called up their customer services in Germany and spoke to 5 different representatives but no one could find my booking even though the price of the ticket has been deducted from my bank account. I was told to detail the complaint in an email which I did, but only got a reply via email to contact their customer services department again as they need more information. After speaking to 5 people and detailing all the information in 3 seperate emails, what more can I do? No one has had the courtesy to call me back and no one can be bothered to take responsibilty for my complaint. Needless to say, my money has yet to be returned...

I WILL NEVER FLY WITH LUFTHANSA AGAIN and advice other people to think carefully before buying tickets of this airlines
It was my second flight with Lufthansa (as I liked the first I decided to fly again with this airlines so stupid I was), connecting flight to Moscow through Munich. I handed my suitcase convinced that it will be delivered to Moscow 'safe and sound'. BUT : here it starts
1) the lock of my luggage was broken and they even DID NOT PUT IT INSIDE, they threw it away (actually it was already half broken(visible) so you didn't need any key to open it)
2) the cookies that I bought as a gift for my friend (she begged to bring them very much) were SQUEEZED
3) all the stuff inside the luggage was messed up, they read all copies of my documents - passport, insurance, tickets etc- so I even can not be sure that someone didn't make copy of them and will not go and get loan from the bank tomorrow(very possible in many countries - there are a lot of fraudsters working everywhere). It was my vacation and I never thought that it will end up like that. I am happy I wanted to buy cheese(around 2 kg) but forgot to do it otherwise they would squeeze that cheese also.
I saw other suitcases and feel pity for passengers because LUFTHANSA DOESN"T CARE ABOUT THE LUGGAGE IT IS SUPPOSED TO DELIVER IN THE CONDITION IT WAS RECIEVED . And I am happy that I haven't put anything precious into my suitcase as they could easily do something to it(steal, break etc... - things they do very often as I see now how many complaints there are)
I wonder - why is it not written with large red letters on their site(on homepage) that they don't care about luggage, delivery and it's condition after the flight? why don't tell the truth - that it will be damaged, messed up, lost, stolen etc?

The group of six member travelling from Delhi to Sam Francisco (Dr Sharika Roy, Jayant Roy, Royan Roy, Ritesh Roy, Amitesh Roy and Mr.Satyapati ). When they reached Merrick they found their baggage missing, immediately informed the Lufthansa staff all about this but till 4 days no status on this updated till date.
Tag Number : LH353976
Lufthansa -Del Merrick LH763
Del - Francisco - SSOLH 58179
We have already put the complain earlier and this ou second reminder on it.
Please suggest what do now.

The Lufthansa help system states: As a rule the fare for children up to 12 years of age is reduced and complies with the applicable fare conditions.

Every time I booked a flight this year no child discount was available. I contacted the customer service to get information in which cases a child discount is available. From the frequent traveller office I didn't receive any answer. At the second attempt, I received a message that only technical problems on the web page could be answered. The service agent on the phone stated that 'nobody knows' the criteria for the discount. She gave me the contact details of a different department. But that department only answers questions form HON circle members. I was advised to start over at the frequent flyer office...

I am very dissatisfied with the customer (service) experience.

I had faced the worst air light when i & my wife were coming from california to cairo last wednesday 08 feb 2012 ” Tickets no. [protected]/01 & [protected]/03 ” because of the below : 1- The flight was so un-comfortable as the plane was small and the seats were so tight . 2- When we arrived i waited for 3 hours to get my bags and by asking I was finally told that the bags are missing and that due to a problem occured in california the bags was loaded on our plan.

So i manged my temper and asked when will they arrive, then i was told that they are comming soon “as usual ” and expected to be delivered today night or maximum tomorrow morning . 3- Actually tje bags finally arrived but 2 days late than waht i promised with and what it made it worst that my bags were all damaged as they opened all my bags and not obly by breaking the locks but they cutted the Zip totally so that i now can’t use them anymore beside there was 2 perfume boxex i was taking as presents to my friends were missing and also a Guess Watch wasn’t there .

4- I suffered a lot as i am diabetic and all my decine were on bags so i was 2 days delayed on my medicine and got tired, so i had to refer to a hospitle in egypt and i suffered a lot with un-experienced Doctors and bad Medicine Quality just to servive, My wife also had to buy another medicines for her stomach .
5- Finally i was for 2 days with no clothes as all my clothesere in the bags so i had to buy new clothes .

It was really a nightmare and i won’t tell you how can you compensate this but for now I lost Trust Totally in Lufthansa Airlines and hoping you can convince me to regain this Trust .

I travelled back from Philadelphia to Bangalore via Frankfurt on 28th aug 2011. Part of my baggage checked in at Philadelphia and excess baggage fee paid for, was not delivered at Bangalore. a complaint was given at Bangalore airport (BLRLH13443) and the airline staff was made to weigh the baggage and proved to them that baggage weiging 14 kgs was not delivered.The airline staff took more than two hours even to respond and take down the complaint.

Even after almost 3 months and many remiders, no concrete action has been taken by the airline to trace and return the baggage. Nor has the airline compensated for the loss. I had even lodged a complaint online and had not even got any acknowledgement, leave alone any respone. The customer service seems pretty pathetic. What should i do to get back my baggage / get compensation. Whom should i escalate this in Lufthansa. Are there any agency to whom i should take up the issue against Lufthansa.

TICKETS BOUGHT FROM LUFTHANSA FOR JOURNEY FROM BANGALORE INDIA TO POTRLAND OREGON FREE BAGGAGE ALLOWANCE FOR CHECKIN CHANGED THAN ADVERTISED ON THEIR WEB PAGE

----- Forwarded Message -----
From: Ved Sachar
To: "esales.[protected]@dlh.de"
Cc: ved sachar ; Rit S
Sent: Wednesday, April 11, 2012 10:25 PM
Subject: Re: SOME CLARIFICATIONS PLEASE 2WH5O6

Dear Sir,
It is very confusing and cause of anxiety, your reply down below being at variance with the highlighted portion in red, cut and pasted from the Lufthansa website.
When the Flight booked from Bangalore to Portland is through Lufthansa airways, and their current position on free Baggage Allowance in Economy Class is highlighted below in red as 2 pieces of 23 Kgs. Each, as Check IN Baggage, and the Tickets are purchased as per their prevalent rates at the time of purchase, changing the Free Check in Baggage Allowance may not be in consonance with the high standards of Lufthansa Airways.
Kindly give confirmation, based on the highlighted portion in red, so that we both can carry two pieces of 23 Kgs. Each, lest we are harassed at some Port of Discharge unnecessarily.
Thanking you .
Wing Commander ( Retd ) V P Sachar
Bangalore
Mob. [protected]

Free baggage allowance for tickets issued from 1 June 2011
The free baggage allowance on flights with Lufthansa will be defined according to the so-called ‘piece concept’ for tickets purchased on or after 1 June 2011. This means that consistent rules for the carriage of free baggage will apply on these flights. The free baggage allowances will be differentiated according to the service class flown, with variations in the number of free bags allowed and the permitted weight of each bag.

Miles & More status customers and Star Alliance Gold Members enjoy an additional free baggage allowance over and above this.

Please note the free baggage allowance shown on your ticket or Passenger Receipt.
Free baggage allowances at a glance:
General Frequent Travellers Senators/ HON
Circle Members/ Star Alliance Gold Members
Economy Class 1 bag up to 23 kg 2 bags up to 23 kg each 2 bags up to 23 kg each
Business Class 2 bags up to 32 kg each 2 bags up to 32 kg each 3 bags up to 32 kg each
First Class 3 bags up to 32 kg each 3 bags up to 32 kg each 4 bags up to 32 kg each
Additional
sports bag All routes except for North Atlantic:
+ 1 ski bag All routes except for North Atlantic: + 1 ski bag All routes except for North Atlantic:
+ 1 ski bag
+ 1 golf bag
Please note the maximum dimensions per bag of 158 cm (width + height + depth).

Additionally, all passengers will in future have the option of taking one sports bag (categorised as ‘small’) with them as part of their valid free baggage allowance.

What is more, they may also take one ski bag (this does not apply on North Atlantic routes).

One ski equipment = One pair of skis or water skis or one snowboard + 1 pair of ski sticks + 1 pair of ski boots + 1 ski helmet

The free baggage allowance for children under two years of age is one piece of baggage weighing up to 23 kg and one folding pushchair.
Special exemption rules apply to West, East and Central Africa and Japan Here the free baggage allowance in Economy Class is two bags each weighing up to 23 kg. For journeys which start inBrazil, the free baggage allowance in Economy Class is two bags each weighing up to 32 kg.

Special exemption rule applies from South Africa to the USA and Canada. Here the free baggage allowance in Economy Class is two bags each weighing up to 23 kg.

The following exception also applies to tickets issued up to 31 October 2012 for routes from the USA and Canada to India, Saudi Arabia, Turkey, Qatar and the United Arab Emirates and vice versa: the free baggage allowance in Economy Class amounts to 2 pieces of baggage weighing up to 23 kg each.
Click here for information on free baggage allowance for children, the transportation of pushchairs, wheelchairs and foods of animal origin.
MSC (Most Significant Carrier) rule effective since 1 April 2011
Effective since 1 April 2011: if the geographically longest or most significant stretch of your journey is not operated by Lufthansa, but by another airline, this airline’s rules may also apply to Lufthansa flights or Lufthansa flight numbers.

If Lufthansa operates the geographically longest or most significant stretch of the journey, then the rules and charges effective from 1 June 2011 will apply.

Please note the free baggage allowance shown on your ticket.
Local restrictions on baggage weight
Please note that the maximum weight limit per single piece of baggage is 45kg kg for all flights (outbound and return, as well as transfers).

To the destinations listed below, irrespective of class, the maximum weight per single piece of baggage is 32kg:
Abu Dhabi, Almaty, Amsterdam, Astana, Australia, Basel, Billund, Bari, Bruessels, Cape Town, Cyprus, Donetsk, Doha, Dubai, Dublin, Florence, France, Genoa, Johannesburg, Khartum, Kuala Lumpur, Kuwait, Luxembourg, Luanda, Malta, Muscat, New Zealand, Rostov, Saudi Arabia, Sofia, Spain, Turin, United Kingdom, Valencia, Verona

Bags which exceed these weights will not be accepted as checked baggage. You can have them sent by cargo and at cargo rates.

Maximum weights and conditions for free baggage allowance are not affected by this regulation.
Excess baggage rules effective from 1 June 2011
If you find that your luggage exceeds the free baggage allowance, you can still take it with you, as before, on payment of an excess baggage charge.

Excess and special baggage for tickets issued from 1 June 2011
Free baggage allowance rules for tickets issued before 1 June 2011
Please note that for tickets issued before 1 June 2011, the old rules and charges for Lufthansa-operated flights still apply.

Free baggage allowance for tickets issued before 1 June 2011
back to Information & Service
Print page

From: "esales.[protected]@dlh.de"
To: [protected]@ymail.com
Sent: Tuesday, April 10, 2012 1:50 PM
Subject: RE: SOME CLARIFICATIONS PLEASE 2WH5O6

Dear Mr. Sachar,

Greetings from Lufthansa!

Each passenger would be entitled to carry 1 piece of check-in baggage weighing not more than 23kgs and not exceeding 62 inches in dimension (L+B+H) and 1 cabin baggage not larger than 55 X 40 X 20cm weighing up to maximum 8kgs.

The promotional free baggage allowance of 2 pieces is for travel entirely on LH Marketed and operated flights to only online points in USA / Canada. It is not applicable on the tickets that you hold.

Thank you and best regards

Swati Vashist
Lufthansa service team
Working hours : [protected] Monday -Saturday

Sitz der Gesellschaft / Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registereintragung / Registration: Amtsgericht Koeln HR B 2168
Vorsitzender des Aufsichtsrats / Chairman of the Supervisory Board: Dipl.-Ing. Dr.-Ing. E.h. Juergen Weber
Vorstand / Executive Board: Dr. Christoph Franz (Vorsitzender / Chairman), Stephan Gemkow, Stefan H. Lauer, Carsten Spohr

-----Original Message-----
From: Ved Sachar [mailto:[protected]@ymail.com]
Sent: Monday, April 09, 2012 6:30 PM
To: GP, DEL ESALES
Cc: ved sachar
Subject: SOME CLARIFICATIONS PLEASE

Your Booked Travel
Booked itinerary (Booking code 2WH5O6)

Main Contact Information
Name - Ms. Meeta Sachar Form of Identification - Credit Card ************2766
Email - [protected]@hotmail.com
Passenger 1 - Ms. Meeta Sachar
Passenger 2 - Mr. Ved Sachar
Bengaluru (BLR) to Portland (PDX) : Departing: Sat 26 May - Returning: Tue 24 Jul
Date Departure Arrival Flight Fare

Sat 26 May 02:30 Bengaluru 08:25 Frankfurt LH755 Economy Basic Plus
Sat 26 May 10:40 Frankfurt 12:40 Chicago LH430 Economy Basic Plus
Sat 26 May 18:10 Chicago 20:30 Portland LH9338
Operated by United Airlines
Economy Basic Plus
Tue 24 Jul 11:05 Portland 12:57 San Francisco LH9035
Operated by United Airlines
Economy Basic Plus
Tue 24 Jul 13:58 San Francisco 09:45+1 Frankfurt LH9053
Operated by United Airlines
Economy Basic Plus
Wed 25 Jul 12:15 Frankfurt 00:30+1 Bengaluru LH754 Economy Basic Plus

This flight will be operated by Lufthansa.

Star Alliance Flight. By clicking this link you will see the operating carrier.
+1 Arrives the following day.
Passengers Preferences
Flights: LH755 LH430 LH9338 LH9035 LH9053 LH754
Adult 1 Ms.Meetasachar Seat: 45D 53D N/A N/A 37F 46D Diabetic meal
Adult 2 Mr.Vedsachar Seat: 45E 53E N/A N/A 37G 46E Asian Vegetarian meal

Imprint
Dear Sir,
With reference to the above itinerary, may I request you to clarify:-
Checked in Baggage Allowance
Cabin Baggage Allowance.
On THE iNTERNET, on Lufthansa site, while checking the above referred allowance, I have seen in the morning that all those travelling from USA, Canada and certain other countries to India and certain other countries, and vice versa, 2 pieces of 23 Kgs. each is allowed for Economy Class.
While talking to [protected], in the evening to-day, the individual on line told me that only One piece weighing 23 Kgs. per passenger is allowed
Kindlt clarify and oblige.
Also for FLIGHTS LH9338, 9035 AND 9053, Where shall I contact to request for the window seats.
Grateful for early reply.
Wing Commander ( Retd ) V P Sachar
Bangalore
Mob. [protected]

I bought my round trip ticket form Canada (Montreal) to Tehran online. I had my E-ticket with me in English. I needed a confirmation for my departure time in my language, Persian, (I needed this conformation for some business paper work). I went to a Travel agency representative for LUFTHANSA airline in Isfahan (Address: Shafagh Agency, Sheikhsadoogh St, Isfahan, Iran). They did not help me at all. Although my E-ticket and departure time was confirmed by the manger of the agency they kept saying that we do not give you the confirmation unless you buy the ticket directly from us (I am not sure maybe this is only for money or their commission). That is not professional. Next time I will not buy ticket from LUFTHANSA because I do not want to deal with these people and waste my time.

J Aİ ACHETER 1 BİLLET SUR LUFTHANSA SUR İNTERNET D ANKARA EN TURQUİE A PARİS ET J Aİ REÇU LA CONFİRMATİON DE MON ACHAT AVEC İNTERDİCTİON DE LE MODİFİER.8 JOUR PLUS TARDS JE REÇOİS UNE İNSTRUCTİON SUR LE CHANGEMENT DE MON BİLLET(DEJA PAYE).A ACUN MOMENT OU UR AUCUN DOCUMENT İL ET PRECİSE QUE CE BİLLET EST PEUT ETRE SOUMİS A ANNULATİON.
HORS MON LİEU DE DESTİNATİON ETANT TOULOUE J Aİ ACHETE 1 BİLLET DE PARİS A TOULOUSE AVEC EASYJET.
APRES AVOİR CONTACTE LUFTHANSA A ISTANBUL LUFTANSA M İNFORME DE L ANNULATİON DE PLUSİEURS VOLS AU DEPARD D ANKARA.
LE SEUL VOL DİSPONİBLE EN FONCTİON DE MES CONTRAİNTES EST LE 6 DECEMBRE AVEC COMME CONSEQUENCE LA PERTE DE MON BİLLET PARİS TOULOUSE.J Aİ DONC DU ACHETE UN NOUVEAU BİLLET EASYJET POUR LE 6 DECEMBRE DE PARİS A TOULOUSE.
APRES RECHERCHES LA RAİSON DE CES ANNULATİONS (6:15 AU DEPART DE ANKARA)N EST PAS LİE Nİ A DES RAİSONS TECHNİQUE, Nİ DE METEO Nİ DE FORCE MAJEUR.
JE DEMANDE LE REMBOURSEMENT DE CE BİLLET PAR LUFTHANSA
MON BİLLET EASYJET.
RESA NUMBER:EJC67D3
VOL NUMBER:U2 4027
ORLY SUD-MERCREDİ 7 DECEMBRE 2011 AT 15.15
MONTANT DE LA FACTURE DU BİLLET. 70.99€

I was travelling by Lufthansa Airlines on 15th June 2011 by Business Class seat No 4c Flight number LH765 . Ticket no [protected]. From Mumbai to Munich. Towards the end of the flight I could not find my glasses and could not read. I had taken them out of my bag so obviously they were lost on flight. I requested the flight attendant to help me find them and she "well obviously none of us have it !" the chief stewardess did try to help but the young stewardess refused to help and kep snarling at me and demeaning me saying it's not her job! In the meanwhile my wife came to give me medicines from Economy class and despite pleadings that I'm a heart patient she refused to let her come and deliver the medicines. I lost my glasses, my self respect and had my wife insulted.. I would like the airline to provide me an explanation or I will go to the court of law

SIR
MATTER IS REPEATED
COMPLAINT AGAINST LUFTHANSA AIRLINE --
UNNECESSARY HARRASSEMENT BY GROUND STAFF -
---------------------------------------------------------------------------------- MYSELF HET VAISHNAV & WIFE SHWETA LEFT FOR USA ON 4 FEBRUARY 2011, BY LUFTHANSA FLIGHT NO -757. WE HAD NO EXCESS LUGGAGE, INSPITE WE WERE ASKED TO PAY US DOLALR 250. WE ARGIED THAT WHILE COMING BACK WE HAD NO PROBLEM, THEN WHY WHILE GOING BACK?

WE WERE MADE TO STAND AT AIRLINE COUNTER FOR MORE THEN AN HOUR, GROUND STAFF WENT ON DEMANDING MONEY, WE WRE TORTURED, GOT EXHAUSED. THIS ISSUE WAS EVEN INTERVENED BY OTHER PASSENGERS.
WHEN THIS EPISODE BECAME LENGTHY, LOUDY, WE WERE CALLED BY ANOTHER OFFICER OF LUFTHANSA WHO CKECKED OUR WEIGHT & THEN ISSUED US BOARDING PASSSES.

WE COULD NOT MEET OUR FAMILY MEMBERS, FRIENDS AT AIRPORT, WE WERE TERRIBLY TIRED, OUR JOURNEY GOT SPOILED WE WERE TOTURED.SINCE WE DID NOT PAY.THIS EPISODE HAD ULTERIOR MOTIVE, DEMAND WAS UNFAIR.

WE HAVE DEMANDED APPROPRIATE COMPENSTION FOR UNNECESSARY HARRASSMENT, TORTURE, JOURNEY SPOILED.I JUST GOT MARRIED ON JANUARY 24, AND I WAS GOING BACK TO USA WITH MY WIFE .

MY COMPLAINT HAS BEEN REGISTERED BY LUFTHANSA AIRLINE, REF NO- [protected], MORE THEN A MONTH IS OVER, NO REPLY, RESPONSE.

KINDLY TAKE UP THIS ISSUE.
thanking you

10619 CAMINITO ALVAREZ HET VAISHNAV
SAN DIEGO TEL NO -[protected]
CA- 92126 [protected]@hotmail.com
USA

SIR

HARASSMENT BY OFFICIALS OF LUFTHANSA AIRLINE
AT MUMBAI INT AIRPORT --
-----------------------------------------------------------------------------------------------
I & MY WIFE HAD COME TO MUMBAI [INDIA]FROM USA. I TRAVELLED IN BUSINESS CLASS FROM USA UPTO FRANKFURT & WHILE GOING BACK FROM FRANKFURT TO USA .I HAD NO TROUBLE WHILE ARRIVED IN MUMBAI.

HOWEVER WHILE GOING BACK ON 4 OF FEBRUARY BY FLIGHT NO -757 [LUFTHANSA AIRLINE] MY SELF & MY WIFE, SHWETA PANDYA WERE TORTURED FOR MORE THEN A HOUR ON BASELESS REASON THAT WE HAD EXCESS LUGGAGE, & SHOULD PAY PENALTY OF US DOLLAR 250 . WE WERE MADE TO STAND BEFORE AIRLINE COUNTER FOR MORE THEN AN HOUR.BEING TORTURED.
THIS MATTER WAS EVEN INTERVENED BY OTHER PASSENGERS, HOWEVER OFFICIALS OF LUFTHANSA AIRLINE DID NOT SHOW ANY MERCY.

WE WERE CALLED BY ANOTHER OFFICER, AFTER AN HOUR WHO AGAIN CHECKED OUR LUGGAGE & THEN ISSUED US BOARDING PASSES. I REPEAT, WE WERE TERRIBLY HARASSED, TORTURED FOR NO REASON.THIS EPISODE HAD ENTIRELY ULTERIOR MOTIVE.we DID NOT PAY SINCE WEE SUSPECTED DIRTY GAME

I HAD COMPLAINED TO LUFTHANSA AIRLINE, THEIR REF NO - [protected], MORE THEN ONE MON NTH IS OVER HOWEVER NO RESPONSE.W HAVE DEMANDED DUE COMPENSATION FOR UNNECESSARY HARASSMENT, OUR JOURNEY WAS ENTIRELY SPOILED.INCIDENT HAD ULTERIOR MOTIVE

10619 CAMINITO ALVAREZ HET VAISHNAV
SAN DIEGO SHWETA PANDYA
CA - 92126
USA
[protected]@hotmail.com

I have been a very loyal and senator card passanger of lufthansa for many years.

Unfortunately i am having a serious problem about my stolen items from my bag only flying out from jfk – newyork flights.

On 28 / 01 / 2011 i flew from (Lh 411) new york (Jfk) via munİh (Lh 1770) to istanbul and when i arrived in istanbul i was informed that my suitcase was still in munich and would be delivered to me about 8 hours later. It was a very frustrating situation coming back home flying after 10 hours overseas flight without all your personal belongings and suitcase.

After opening my bag next day in the morning i realized that my jacket ‘’ bally ‘’ (Switzerland) was stolen out of my bag

Since i have been your senator card member for many years i do like minimum 100, 000 miles every year and unfortunately in the last 3 years same incidents such as stolen items from bag happened to me 4 times only in lufthansa flights from (Jfk) .

Lufthansa has all files and records in the customer service.

I am businessman who needs to fly to usa almost every month and lufthansa - usa flights have already become a very scary risky flights for me anymore. I cancelled my flight to lax – los angeles by lufthansa and fly with turkish airlines directly.

I feel like i am always under burglary risk systematically!

I hope lufthansa turkey customer service steps up and tries to do something about their loyal customers.

Sincerely,

Tamer Özkan

I flew from Chicago to Munich on United, leaving on 28 November and was supposed to fly on to Berlin on the morning of the 29th on Lufthansa. When I arrived in Munich, my flight had been cancelled and the airport was chaos because of snow (perhaps 1000 people in line to change reservations).

My luggage has now been missing for almost a week, and I can get no info from either the Lufthansa or the United phone lines or website. They have been profoundly unhelpful, and keep telling me to phone back. I have now sent the tracing form. We will see what happens.

My son is a University Student in Canada and every year he comes home to Cairo during the Christmas Holiday. Therefore, I purchase an annual return ticket for him from Cairo to Toronto, return, From January to December.

This year I booked his ticket, with Thomas Cook January 2010 and I needed to make the return date to be December 2010, for my son to come back during the Holiday season.

While making the reservation, Thomas Cook informed me that they cannot make the booking from Jan. 2010 till Dec. 2010, as Lufthansa reservation system does not allow to do so, and they can only make it till 16th of Nov. 2010. They further assured me that there will be NO PROBLEM to change the return date to Dec. 2010 later on.

As the Christmas holiday is approaching, I contacted Thomas Cook to make the reservation for my son for Dec. to spend the holiday with his family.

I was shocked to know that, not only I have to pay 100 Euro to change the reservation, but I have to pay for another return ticket as Lufthansa cancelled the type of economy class for such tickets and they made a new economy class, and I have to pay for a new return ticket, or go to another Airline !

What kind of business do we have here? Where is the customer protection? Isnt this a type of fraud? When I get an annual ticket, the duration should be ONE YEAR not according to Lufthansa reservation window. Can they get away with this? Change and cancel a class without honoring the previously issued tickets?

My name is Shidong Wang, my missing luggage No. is PVGLH34548.Now I would like to write something to you all about my miss luggage when I traveled by Lufthansa plane for Lufthansa China and Lufthansa Shanghai reject to give finacial compensation for my loss, details as beneath:
I traveled by Lufthansa plane flight No.LH4757 from Lundon to Munich Germany on 10th Sep 2010 local time pm 14:55, then from Munich to Shanghai arrived at pm 11th Sep( Peking time) with the flight No. LH726.Then I was told by the airport employee that my luggage hasn’t arrived by the same air line. So I told all the details about my luggage to that person.
In the following week I phoned Pudong airport for several time and everytime I was told they didn’t know where the luggage was. And no active phone from airport was received except for one phone informing me the luggage hasn’t been found temporarily. One thing surprised me most was that no apology phone was made by the airline company during this course. My six sense told me something had been happen to my luggage during the anxiously waiting, so I listed out all the items inside the luggage then e-mailed and faxed to Pudong airport and Lufthansa on 15th Sep. The next day I phone to Lufthansa again and was been told there’s one similar luggage in Lundon and would be sent to Shanghai on 17th Sep.Who can tell me why it took so much time to find it. When I arrived at Pudong airport I have listed all the items inside the missing luggage including the description of the suitcase. Should we call it the high working efficiency of the developed country and the experience of advanced management.
At noon of 17th Sep the Pudong airport sent my suitcase back via express company. When I opened the suitcase together with the deliver(I myself unlock lock button). What a mess! When I opened my wife’s gift – a cartier watch box. Oh my god! The watch has flied while leaving the empty box only. I remembered clearly I have checked it before I passed it to the baggage center. But now it was missing .It is a brand new Cartier female watch Ronde Solo W6700155，€1730.I bought it in Paris on 6th Sep.After finishing checking I also found a packer of Chinese tobacco is missing. So I reported the incident to the police immediately. Then the Police registered the file and the deliver of the express company certificated the whole course of suitcase opening and checking. (Formal approval and photo could be provided)
I traveled by your plane in the whole Europe trip for I holds a favorable impression on germany company’s rigorous before this issue happened. I remembered clearly at the Lundon airport your clerk of baggage center who yawned all the time. It’s hard to image your rigorous process leads to my loss.
And the most angrily thing is the customer service agent’s answer when I reflect the whole luggage missing thing to her via tel No. 021-[protected].The lady who answered the phone said it’s not your fault, finacial compensation would never be given to valuables. My god! Is that my fault to leave it along in Lundon. Is that my fault to let the thief wore my watch and smoke Chinese tobacco. Is that my fault to let the thief at large, then there would be second victim, third one…….So much questions, how dare you say it’s not your fault. How dare you think you should never be responsible for that?
Here I strongly asked Lufthansa to give finacial compensation at the same time the formal apology and reason explaination should be given. If your company does not act, then I will reflect to the relevant departments and the media in order to protect my interests.I think a responsible multinational airline company, would never turn a deaf ear to client appeal and would never turn a blind eye to client real benefit. Hope you would give me a satisfying feedback, ths!

My Name is HABIB GRINI .I'm LH Senator N° [protected].

I had A Flight with Lufthansa LH 653 + LH 4572 from Jeddah to Frankfurt /Brussels : 26 AUG 2010 E Ticket [protected] Nbr LH 454EQD.

Flight LH 653 take off scheduled at 26 AUG 02H40 .We still at the gate waiting till 04H00 without any information about the delay or the cancell of the mentionned flight .Cancelled Flight due to Technical problem on the Aircraft coming from ASMARA to Jeddah has been confirmed on the morning at about 05H3O AM after many discussion and with poor comminication with LH Staff in Jeddah Airport .
By the end, they succeed to find a Flight Jeddah/AMMAN RJ 701 at 06H45 with connection to Frankfurt Flight RJ 125 + Connection to Brussels .

The complain is

1. Spent Night waiting the flight till morning without any assistance and not sleeping more than 40H .
2.Instead of arriving to Brussels at 10H30 morning ( Flight LH 4572) and participating to important meeting in my compagny at 13H00 .This Meeting has been cancelled ? This impact direct is minimum 6H*120€( Rate for Engineering And Construction Manager ) .
3.My Laguage ( see Annexed reference ) including all my main works files stay missing during 3 days with a new impact on the impossibility to perform needed works on Fri 26 AUG .

Thanks to answer by return what about Compensation for the the 3 items.

Regards

H GRINI Tel + [protected] Email: habib .[protected]@cmigroupe.com