Lufthansa

My wife and I flew from Birmingham UK 31 July 2018 LH957 to Frankfurt FRA then to Hong Kong LH796. Our baggage went missing in Frankfurt because our flight from Birmingham was delayed. We reported our loss in Hong Kong. The 2 bags arrive at our hotel 2 August some 29 hrs after us. We had to buy some basic clothing not least because I was attending a conference at the Hong Kong University of Science and Technology. I have submitted a claim for the clothing to Lufthansa with receipts and they have given me a reference number ID [protected]. My complaint is that despite further emails to them and asking the question as to my rights in this matter they have not contacted me.

Dr Edward John Murray

To Whom it May Concern
On 3/8/18, at 13.55, I boarded SQ1355 ( sold as LH9765) at Singapore.
I landed at Frankfurt at 20.42 and made my way to the correct gate for my LH332 flight, Frankfurt to Venice.
Here I was told by the Lufthansa gate attendant that Singapore Airlines had taken me off the Lufthansa flight - with no explanation- despite the fact that:
*I was at the gate 15min before departure
*I had a confirmed seat 10F
*I watched an Australian couple who had been on the same previous flight from Singapore arrive at the gate after me and board LH332
The attendant continued to ignore me despite being in a wheelchair and asking for an explanation, knowing that my luggage was booked through to Venice.
At 22.49 she announced the gate closed, told me the flight was overbooked, anyway, and walked away leaving me with the wheelchair attendant.
I am 74 and had just completed a 12hr flight.
My questions:
1. What right did Singapore Airlines have to take me off a Lufthansa flight
2. Why was I not informed by txt, phone, email?
I received a txt from Lufthansa advising me of a gate change for LH332
3. Why was no alternate arrangement made by Singapore Airlines for my overnight accommodation at the airport, and rebooking on a flight the following day ?
It took me 3 hrs, in tears, being shunted from one place to another before finally a Lufthansa Passenger Liason Officer ( Philipe Rosileo?), managed to contact someone in Singapore Airlines ( up until then, everyone I spoke to, told me the Singapore Airlines office was closed and there was no one to speak to), and received approval to book me into the Airport Sheraton and on to the LH324 at 08.10 for Venice that morning. Incidentally, he informed me that there was no shortage of seats on LH324
As a result of the above I lost a night and most of the day of my stay in Venice, was in a state of anxiety for hours and only had 5hrs sleep on the night of 3rd August.
All my previous experiences with Singapore Airlines have been excellent hence my complete bewilderment at being treated in this shoddy fashion.
In light of the above experience I expect :
* a full apology
*full compensation for:
*my anxiety,
* loss of one night's accommodation in Venice
* loss of most of 4th August in Venice.

Looking forward to your prompt response.
Sincerely
Vivien Royston

My baggage was last in the hands of Lufthansa Airlines. My baggage ticket has sunexpress on it with the bag ID#. I left Turkey, Izmir and went to Munich Germany (my final destination being Greensboro, NC) I've spent endless amount of time making calls, going to the local airport (Greensboro) and no one wants to take responsibility for my missing luggage.My Munich flight to Washington DC was delayed by 4 hours, so I missed my connecting flight to Greensboro, NC and which was originally on United (which I missed due to the delayed flight) but ended up on American Airlines, going to Charlotte, NC, then Greensboro, NC. Although I was close enough to my area of Winston Salem, so my wife picked me up in Charlotte, and I never went to Greensboro, except to locate my missing luggage.

The last time my luggage was located was when I arrived in Washington DC The Lufthansa agent located my luggage which was still in Izmir Turkey at that time. I was told it would be brought to my residence here on Tuesday but it never came, and no one has been able to locate it since. Once you contact me, I can give you all the flight information and baggage number.

Thank you for your assistance

Disabled person, blind, heart problems and language barrier had requested wheelchair assistance and left unattended and not helped. Telha Shehu and Nails Shehu. Reservation LT9ZTJ Sea/Fra/Tia Flights 491/1424. Never offered assistance on Fra. Missed conx. Passangers had requested help for the whole trip. Mobility assistance. Disabled and abandoned.

I recently made reservations for tickets, one - UZW4DM - £1085.00 and OH7KMC - £743.70 on the 14th March. I was given up until the 18th March by midnight as the last day for holding the tickets for me.
I called on the 17th March and paid for both bookings, however on the 21st March I received a modification notice in my booking - change of my seat number with the booking reference- OH7KMC.

I immediately called your Lufthansa, but was put on hold for at least an hour before the lady hang up on me. Then I again called on Thursday 18th, was again put on hold for 45minutes. At this rate I realised that, I need at least a good half of my day to sort this issue so I called on Friday. I made a payment for the booking reference UZW4DM £1095, which was supposedly not taken on the 17th March.

I am therefore writing to complain about the following issues

1. I am not happy to be put on hold and having to pay call charges currently totalling over £50 in trying to sort out your inefficiency

2. £56 was also taken with the booking OH7KMC, this was not mentioned at the time of payment on the 17th March. I believe it is a criminal offence to take any such money without my permission from my account. It was a telephone booking, the customer assistant did not mention that they will debit my account for an extra amount of £56, after paying the ticket. A further £0.01 was taken a couple of times from my account on each of these days by LH Koeln Autorisierung. I am not sure what activity this is, by yourselves, and I believe that it is illegal and criminal to randomly use my bank details to debit my account as you wish.

3. There was no reflection of payment taken for the second booking UZW4DM, so I called to clarify this. I insisted on the same price but was only able to get the price of £1095, £10 higher than the original price. Why should I pay more by £10 for a mistake that I was not responsible for?

4. There was a further £56 debited from my account, which I was later advised that this was due to booked seat, however if it were so, why was my seat modified on the 21st? This notification was sent via email.

5. I requested for a receipt in all my telephone conversations, but was advised that this takes 24hours. It is very appalling that up until today this has not been fulfilled, I have not received any such receipt to confirm payment or flight.

6. Considering the above, I asked for a call back to save on my call costs getting anymore higher, but none of the customer assistant was willing to call back. Hence, I resolved to sending by e-mail.

7. I received an acknowledgement for my complaint sent on 30/03/2018, on the 10/05/2018, and later on the 25/06/2018 a response about my change of seats, but nothing about my non-issued receipt showing how much I paid for the ticket.

8. I replied to customer relations - Lufthansa, and raised the fact that I am travelling with minors, it will only sensible to sit together with the two minors and that was why I booked seats as I had done. considering that Lufthansa is not ready to provide a service they claim to provide, and as we were getting nearer to the travel time, I decided to cancel my ticket, and requested for a refund. So far, £390.10 has been credited into my account out of Total £1884.70 = £1085 + £743.70 + £56
Can someone kindly explain what this money is and, when I will receive the total sum back.

I look forward to hearing from you on the above matters I have raised in the very near future.

Hello
We are regular Lufthansa customers and recently completed a travel to India on Lufthansa (Conf code : 2P32PU and MP2LQN business class). Our flight back to the US from Chennai, India via Frankfurt was July 3rd morning at 1.50 am. When we returned back to the US and opened our checked in bags all the bag and clothes were completely wet and our new clothes and suits were all soaked wet
We believe that our checked n bags were left in the heavy rain without adequate protection just before departure from Chennai July 3rd am as when we boarded the flight there was continued rain.
we have many of our new and old clothes and purchased items including snacks packed food items spoilt.
We are really upset and disappointed at the poor baggage handling in Chennai by Lufthansa and want this addressed and compensated for
We would like to be contacted regarding this at earliest possible time frame to settle this complaint

Karthikeyan Ananthasubramaniam MD
6974 Lexington Drive
West Bloomfield MI 48322
cell : [protected]
email: [protected]@hfhs.org

Dear Sir

Please find below confirmation of booking made directly with yourselves for return flights Hong Kong to Marco Polo Venice Italy for myself and my husband.
On the day of our return flight the flights were cancelled. The staff at the airport dealt with this very well and eventually we were taken to a hotel in Treviso for the night and told we would receive emails detailing new flights back to hong kong. As we did not received an email we telephoned your customer service department the following morning. It took some time to get through. They informed us of the new flights which were due to leave within the next hour and half, our only option was to take a taxi to the airport (40 minutes away) to ensure we could get this flight. Apparently the remainder of our party from the airport had been picked up by bus an hour before but as we did not receive any emails we were unaware of this.
We commend you on reorganising our flights however due to the lack of emails would like to claim reimbursement of the cost of our taxi to the airport. 65 Euros.
I do have a receipt for this payment however my scanner is not working at present.

Sir,
My self Rajeev Mathure would like to complaint about ground staff at Basel Euro International Airport. Our Flight No. AF1093 on 26/6/2018 was cancelled and I alongwith my family and friend members were switch over to Lufthansa flight No.LH 2395 against seat no. 22A which was schedule at 9.30 AM on 26/6/2018. We were happy and to see dream to avail us the facility to travel at one of the famous International flight co. When we approach for the boarding pass, the ground staff available at counter against above boarding pass has given ill treatment with angry face and did not co-operate. We were two family of 4 members. By mistake one of our family member put 3 check in bags and immediately after re-aliasing the mistake we requested with folding hand to return one check in bag. But she denied and angrily behavior with us. Due to her such treatment we have to throw one of our new bag near dustbin for which she feel to happy. We could see the disparity being Indian and other nationalities treatment given by her. This was unkind heartless and in human treatment given by the lady staff. We hope that the Airline authorities will advise her to desist from such behavior with Indians. We got nice treatment and food at Aeroplane service staff.
Hoping for your favourable action and intimate us accordingly.

I called Lufthansa May 18 at 1315 to clarify if my passport had enough time on it (expiration date of July 21, 2018) for my flight to Oslo and return to the US on June 16th. I was assured by the customer service rep that this was so, that I would have no problem.
When I tried to print the boarding pass on Monday June 4 for the June 5th flight, I was refused. When I called the customer service rep, I was told I would have to re book as my passport expiration date had to be good for at least 3 months after the return date to the US.
I also have the Lufthansa app with all of the passport info in it, and not once was there ever any alert re: there not being enough time left after my return to the US.
I had to book a one-way flight to Oslo that cost me approx. 2300.00 D US.
On the way back from Norway, I check in on the app for the return flight home and no problems, but was still unable to obtain a boarding pass. I called Lufthansa, the customer service rep stated she could see I was checked in and to get my boarding pass at the counter. I tried and was again refused a boarding pass as I did not complete the first leg of my trip. Lufthansa wanted to charge me 3500.00 D US to buy my seat back. Instead I bought a one way back to Tampa on Scandinavian Air for 1440.00 D US.
I have NEVER spoke to so many customer service reps who did not seem to know the correct info to tell me or for some reason are not allowed to tell me.
The itinerary number is VXSLQU. TPA>FRA>OSL and return was OSL>FRA>TPA. Flight dates are June 5, 2018 and return on June 16, 2018.
I would have had plenty of time to renew my passport if I had been given accurate information. This is the reason I called to speak to someone personally. Instead I lost 2 days of my 10th anniversary trip, not to mention the cost of two one-way flights. I want full restitution of the airfare (1222.70 USD and hotel expense for the two nights in Oslo that I was not there of 250.00 USD). Also, the hotel expense for having to stay overnight in Miami to renew the passport which was 210.00.
I will not bother to ask for gas expenses for the 5 hour drive to Miami and 5 hours back. I can support all of my claims with documentation.
This was an appalling lack of customer service. On the positive side, my husband flew the original itinerary and was happy with the service otherwise.

Thank you, Leslie Napolitano

Date Apr/10/2018
Booking No. pys2yt
We paid extra and booked seats for more convenience but, we didn't get when we checked in on flight from YVR to FRA. Instead, we had to take different seats and different isle. Our Booking paid seats were 30H 30K but we got 41C, 42B.
We are asking for refund.
My name: Abbas Ebadypoor
My wife Soghra Zendeh del
Email. [protected]@hotmai.com
Tel: [protected]

Ref: LXVKM6

As I am a senior citizen, with health concerns, red meat is forbidden, your choice of meals online in the new delhi-frankfurt-washington sectors ( and return) is inadequate. With no choice I had to ask for, in writing, the least offensive one as non vegetarian meal, hoping I wouldn't be offered mutton, ham or beef.

However, encouraged by your Miles & More profiling, and putting my best foot forward, I called and instructed customer care in India for a sea food meal though it wasn't on the menu, and really wished this would be served.

Imagine my horror when on board, I was served a Hindu meal instead of a sea food meal! Couldn't have been a worse deliberate mistake made by your staff! Soured my experience of lufhthansa.

As my return journey continues from July 23, could you please make certain that sea food is provided on both the Washington DC to Frankfurt and from there to New Delhi sectors?

When flying British Airways on the same sectors, sea food is an integral option, and with the hope that you'll be more customer friendly, I'd like to remain flying with you this trip, and in the future, with sea food being offered.

Awaiting a quick email reply, no later than a week from today,

Sincerely, Rajesh Malhotra
[protected]@gmail.com
June 5, 2018

My partner and I had flights booked from Manchester to Frankfurt LH949 and then a connecting flight from Frankfurt to Athens LH1278 on 25 May 2018. We then had another flight booked with Sky Express leaving Athens at 15.10 arriving at Milos our holiday final destination at 15.50. The first flight from Manchester was delayed and arrived in Frankfurt 6 minutes late according to Lufthansa service desk. It was a bank holiday weekend and we had to go through security and passport control at Frankfurt airport and arrived at the gate 10 minutes before the gate closed for the the connecting flight LH1278. The gate operator told us the gate had closed 2 minutes earlier and wouldnt let us through even though there were still people waiting to board on the other side of the gate. I tried to explain that we were delayed due to the first Lufthansa flight being delayed but she took no notice and would not let us through the gate. We went to the Lufthansa service desk and was told that they could only give us tickets for Frankfurt to Munich LH0112 at 16.15 and then Munich to Athens LH1754 at 19.25. We had to wait in Frankfurt airport for around 6 hours we were not given any vouchers for food. We eventually arrived in Athens around 22.40. We had therefore missed our flight to Milos. The only way to get to our holiday destination was to get a taxi from Athens airport to the port of Piraeus where we get a hotel for the night and then got the early morning ferry to Milos. I am therefore writing for compensation as follows
1. 6 hours delay in Munich Airport 50 euros food and drink
2. Taxi from Athens airport to Port of Piraeus 54 euros
3. One night stay in hotel in port of Piraeus 50 euros
4. Ferry from port of Piraeus to Milos 147 euros

Total claim of 301 euros

Today, Tuesday, May 29th, was supposed to be a good trip to Luxembourg from Budapest (via Munich) but right now I am trapped in Frankfurt due to the incompetence of Lufthansa and their incredibly rude staff only added to my misfortunes.
My flight from Budapest to Munich had no problems at all. But when I arrived at Munich I saw that my scheduled flight to Luxembourg was cancelled. I went to the customer service and found out that they got me on a new flight to Frankfurt and that would take me to Luxembourg (but 3 hours later than planned) but the plane just wouldn't take off due to some thunderstorms in the north (ridiculous excuse; I've flown through a typhoon once from Japan to America), air traffic not giving any approval (and this is supposed to excuse inconveniencing me and everyone else?), etc. The flight to Frankfurt is just 30 minutes but I had to wait over 2 hours for the plane to take off. And the airport staff were incredibly rude and had arrogant tones and in general weren't helpful at all whenever I asked questions. An example being when I first arrived at the gate I was reassigned to (G20), I was told off in a rude manner by this blond, blue-eyed woman who dismissively told me that my flight was unavailable while another woman informed me that it was merely delayed.
And when I arrived in Frankfurt I was told I'd make it to my plane to Luxembourg only to see that it had already gone. As a result I went to the customer service counter and there was this insanely rude individual who kept on interrupting me and not letting me explain myself and had an extremely annoying tone. Worst of all, I could tell from this guy's face and bad English (and his specific accent) that he was Japanese and when I looked at his name tag it had an obviously Japanese name (Shinichi Oichi or something) yet he was insanely rude and acting in a way that, had this been a Japanese airport, I could've gotten him fired. And he saw my boarding pass so he should've been using Japanese with me (as I am Japanese myself) but instead continued with his deplorable English and impolite behavior. The airport gave me vouchers for the taxi and hotel but the hotel is far away and my flight to Luxembourg is at 7 am tomorrow so as a result I'll have to get up at 3 tomorrow. Moreover, when I first got into my taxi, the driver questioned the validity of the voucher, indicating that the airport hasn't properly informed taxi drivers about flight cancelations.
This is my first time flying with Lufthansa and I hope it will be my last. I would like this Shinichi Oichi fired or otherwise harshly reprimanded and/or for me to be given monetary compensation for all of the disrespect I've been made to endure today.

I traveled from India to USA with my pet on April 30th, 18. The only reason I took LH as a carrier was because I was told that pets are taken good care en route. I have been asked at DEL airport to fed my pet and then tape her food. It was told that she will be fed at FRA terminal at pets lounge and will be taken for a walk before she boards the next flight. To my surprise this was not the case. On relieving her at IAD terminal, she was crying in her cage full of her urine. Her food was taped as it is and her collar and leash was missing. The seal which was put at DEL airport was as it is.

This is shameful! First I was told by their contact centre that they accept emotional support dogs (no information was given about limitations), only to be told how their policy is "strict" and ES dogs are not accepted on EU flights AFTER I have booked the flights, but only on flights to and from U.S!

What kind of discrimination is this and why are U.S. people special so that they accept ES dogs on flights to and from U.S. but not within EU? Are we from Europe/Canada less in need than those in U.S?

On top of that, their customer "support" blatantly refused to honour what was said to me and just offered "full refund to acknowledge their error", leaving me literally in tears yesterday (due to my condition I am trying to avoid stress, and this has been nothing but stressful for me, more so because I had my hopes up at first because initial info, only to be let down afterwards), and now I have to deal with the search, enquiries and stressing over my dog's acceptance all over again after I thought I could finally relax and stop worrying!

What's even worse, if I accept the full refund, it will leave me unable to purchase new tickets for additional 3-5 business days (until my money goes back to the card)!

If a GERMAN company is behaving irresponsibly like this and not giving a f*** about passengers, what is to be expected from others?!

On 13 December 2017 at 17h25, I logged a complaint and to date, I have not received a response.

On the 12 September 2017, Mr. Jacopo Pari was re-routing due to Lufthansa Airline strike.
Consequently, he had to spend the night in a hotel where he paid €139 plus €26.40 taxi fare. We kindly request refund for the inconvenience caused to him
I have attached copies of receipts for the amounts stated above as reference

Hello All,

I have cancelled my tickets and re-booked as per advisory from your customer care executive since they provided me wrong information regarding the pet booking. I was being informed by money is going to be refunded within 4-5 business days and agreed for full refund since the mistake was from Lufthansa side.

I HAVE NOT RECEIVED MY REFUND and its PAST 15 DAYS!
I NEED MY REFUND IMMEDIATELY.

I used your apps agoda last Dec 31, 2017 for getting a room at skyrise hotel and restaurants at Baguio City Philippines.

The apps says that the online reservations failed so I paid cash on the hotel insted.

January 3, 2018 I call my bank to check my remaining balance on my Credit Card (Philippines National Bank - PAL Data Center, 4-20-130 Domestic Rd, 191 Zone 20, Pasay, 1300 Metro Manila. Tel number 851-437)
They said Agoda took 1, 850.50 pesos on my acct.
Its not alot of money but I want it back. First of all the apps said it was failed transaction second if the transaction succeed no "VOUCHER" given to me that time.

So im saying is how can I get my money back.

I don't want to write down a bad review but Lufthansa team you forced me to share this experience. I am writing this so that it doesn't happen with other passengers.

Background: I had connecting flight from Frankfurt to Singapore (Flight LH 0778 on 6th Oct 2017) via Lufthansa business class and i came to know that the flight was delayed for more than 12 hours. Once I boarded the flight after waiting for 12+ hour delay (i.e. on next day 7th Oct 2017), During my flight booking, I had placed a request for Indian vegetarian food as i am Hindu Brahman (pure vegetarian since birth). I can't believe Lufthansa flight attended placed non vegetarian meals on my seat, which i realised immediately after took the first bite. [censor] that was chicken. I called the flight attendant to ask her "Don't you already know, i had a Indian vegetarian food as a request" she rudely said sorry (which she actually don't mean it) and moved on. I was pissed off with her behavior and then I noticed she kept on hiding and avoided to pass near by my seat. I would have let it gone the incidence, if your team member had tried to make up by accepting your mistake genuinely & Politely. Am i asking something more than a GOOD CUSTOMER service? Don't you guys respect your customer religion and food preference? I was very very disappointed, Just because of your careless attitude i ate non vegetarian food first time in my life and as a consequences i vomited twice and was feeling uncomfortable for the entire 10+ hour duration of the flight, I was already too much annoyed with the flight delay which had already disrupted my plans for next day and on top of that Lufthansa staff gave me such a food experience to the business class passenger. who had spend his hard earned money to such an experience? Lufthansa team, you guys should be shameful for giving such an experience to your passengers, "I WILL NEVER EVER CHOOSE LUFTHANSA AS MY AIRLINES AGAIN". I will also make sure that my friends and colleague do not choose such airlines as prefer mode of travel.

That's not all, another incident with the same flight, I wanted to claim back the insurance amount from my travel insurance company and i wrote an email to Lufthansa customer service on 31st Oct 2017 to provide a letter with a "reason of flight delay" which is requested by my travel insurance company so that i can claim the amount from them. Since then i have sent many gentle reminders until today to expedite the request (under Feed back ID: [protected]) but there is not even a single reply from the Lufthansa customer service team. This is what you called "Customer service team"?

By posting this review, I would like to see, If you really care your customer. If yes, Kindly investigate the matter/ apologies and learn from such mistakes to be happened in future.

I know it has been a few month . My disappointment was when I flew back from Frankfurt to Boston. I was on Flight 0422 K April 18th Seat 33H .
I had a small Suitcase with me (Hand luggage ). I asked to Flight Attendant if I could have some help lifting it up to the top since I had Shoulder surgery. They told me to ask the Attendant where my Seat is. I asked, got a suprising Answer, I was told by the Attendant that is not her job and I should ask one of the Passengers. After trying to do it myself, she noticed that I struggled. She finally helped me, the rest of the flight she was very rude to me. I assume she was not only rude to me, I heard her talk to other Passengers in the same tone. Unfortunately I didn't get her Name. I do remember her being very tall and blonde. I was always very happy with Lufthansa. I am so hurt and disappointed about my Trip home from Germany to Boston. I feel better just getting it of my chest. I would appreciate a Response .
Thank you

Christel

Christel Bergeron Ph: [protected]
205 Bayberry Hill Ln.
Leominster Mass.
01453