Lowe's
reviews and complaints

I was charged a sale tax on product delivery made upon the front check out. I received a printout from the cabinet specialist that gave me a different total of $259.54. The front end manager said Lowes always charges tax on your delivery service.

Is this correct?

If so, then the computer printout at the cabinet desk should state this. My register receipt total was $264.38. What is the correct amount? I could not ask a store manager because both of them are on vacation! At the same time.

I purchased a bravo maytag electric dryer from lowes. Because of space limitations I need to have the vent exhaust come out the side, not the back. The seller (Lowes) does not provide installation services for the dryer vent because they do not want to incur the liability. I called whirlpool/maytag - response we do not install the dryer or the dryer vent, period. No guidance. Five hours later I learn after many telephone calls and internet searches that there is a vent kit to install vent in the side and that it comes with instructions. The whirlpool/maytag person I spoke with, at length, knew nothing, offered no help, no guidance. What is the point of asking for a model number and serial number when you can’t take the time to give basic information as to where to find how to do the vent yourself ! Whirlpool/maytag will not install and do not have the sense or simple common sense to tell a customer how to do it themselves. The installation book that comes with the dryer is not helpful! Your customer service stinks! What good is a dryer you can not get installed. Are these people crazy?
If this is so complicated the company can not handle it why are you selling this product. . Surely not for decoration. I had dealing with stupidity and greed. The combination drives me up the wall!

Lowe's treatment of contractors who subcontract service and installation from Lowe's is abominable. These contractors provide services that Lowe's employees are not capable of providing due to lack of training and they turn significant profit for Lowe's HIW Inc.

The contractors are rewarded for this by being forced to satisfy middle managers who have no training in the task at hand, but clearly have been threatened to drive up profit margins or receive consequences. Lowe's managers make every concession to please the customer and pass the costs onto the contractor. These concessions aren't made because the customer was 'right', rather because the manager has minimal experience with the service or installation job in dispute and no idea how to troubleshoot the problem. The contractor is forced to pay or lose details (aka jobs). Losing these details usually means downsizing the company or taking a staggering pay cut, so the contractor obliges and takes a loss. These losses are heart wrenching when you're talking about a small company that's barely staying above water in difficult economic times.

I live 0.5 miles from a Lowe's store and I consider it a last resort for my home improvement needs because the situation outlined above sickens me. It's criminal to siphon money from small contractors rather than properly mediating a dispute. I've seen the stock market and it's quite clear to me that Lowe's has the resources to mediate these disputes, but it's cheap, fast, and quickly shuts up the complaining customer if you just take money out of the laborers' pockets and hand it back to the customer.

I am one person and I can't change Lowe's, but there are a few things I can do. First, ALWAYS ALWAYS ALWAYS tell me friends, family, and neighbors who want quality services and installation to purchase directly from small stores and contractors. Stores like Lowe's depend on squeezing the middle man to make a buck, not high quality work, word of mouth, or repeat customers. Second, REFER THE HUSTLERS TO LOWES, if someone wants work done around their house and quality is less important than getting $500 knocked off the estimate because the contractor was 10 minutes late, then Lowe's is where they should be. I hate to see decent tradesmen deal with stupidity like that and Lowe's has teams of barely trained employees who can handle those phone calls. Third, POST THIS ON THE INTERNET, it won't do much because there's already plenty of bad press out there for Lowes. However, Lowe's has already shown us that they have no conscience or ethics, so I guess bad press is my only tool for motivation.

We just recieved a memo about posting things online such as you tube and twitter and the like. they can kiss my ***. freedom baby freedom. this is what there worried about instead of the slave treatment that they dole out everyday to there employees who are pounding the cement making there 15 billion profit possible. *** you lowes. each employee should unionize or start stealing. there return policy promotes it. rock on red vests. im so sick of hearing about the thousands ready to take my job. that just makes me work hard enough to not get fired. and you wont have to take my job you can have it. i can find another dead end job.

On October 29th, 2010 my wife and I went to Lowes at Gordonsville, Va to upgrade 0ur existing cabinets and design to solid oak. At the same time, we were looking for hardwood flooring for the kitchen, hall and living room. Before we left, we left behind almost $10, 000 for Pergo flooring, custom honey oak cabinets with the large matching trim and a counter top w/sink.

In the second week of November, we received a call that our cabinets would be delivered on Nov 22nd. That weekend, we gave our cabinets and carpert to a young couple in our church which
left us with the old counter top and sink on two saw horses and no flooring.

The right cabInets came in but they were too tall. I called the manager at Lowes and he told me, "I am all over it" he assured me over and over again, we would have our cabinets by Christmas. Didn't happen !

We went to the manager in January and he gave us the same song and dance about how he had ordered our cabinets and we should have had them before Christmas. I went outside and called the cabinet people to only be advised that a lady from Lowes had cancelled our order on December 9th. (says a lot for the truth and veracity of the manager.) . We were furious, it seems she was "Going to design something we might like betters !" We ordered what we wanted and had authorized no one to change our order.

I called the corporate office for Lowes in NC and got a lady named Julie and told her about all of this and that I wanted the name and address of the top dog. She told me it was a Robert Niblock.
I sent Mr. Niblock a six page letter which was signed for on January 10th at corporate.

About then, A fellow named Thomas called me and started on me for making the complaint and that the whole thing was our fault for cancelling the order and wanted to argue with me to the point I was ready to hang up on him. I asked him to show me a contract I had signed since the original one with the right cabinets on 10/29 ?
This never happened or anything cancelling our order. If our order was cancelled by us, why did we not get our money back so we could go someplace else ?

Since then, the proper cabinets were ordered but without the trim so the trim and the cabinets were not a match. I guess Mr. Niblock and Thomas did not have enough horsepower to make sure our order was right. We ended up with some trim from I do not know where and it doesen't match . I called Julie and got nowhere other than that Thomas and the store manager would meet with me to "make thing right ?"

Next came almost $5000 worth of Bruce custome flooring in the
gunstock finishe. Of course the flooring was ordered but NOT the matching stair nosing. Of course good old Thomas sent the installer down to Lumber l Liquidaters in Richmond for the stair nosing that doesn't match.

And of course, the delivey of our counter top was screwed up too. All of this was known by corporate who could care less.

We got our counter top we purchased on October 29th installed yesterday, exactly four months later !

Thomas then has the gaul to call and wanted to meet with he and Troy at the store to "Make things right!" I told him I did not want anything from Lowes and how much suffering we went through by missing, Thanks giving and Christmas with our kids and the fact that nothing we had matched and the way he and Lowes had treated us there was nothing to make this right and hung up on him.

Again, we want nothing from Lowes but I would like to take this time to thank Mr. Robert Niblock and Lowes corporate for screwing our lives up. We are not rich but are elderly and we cannot go through this again.

They seemed to think it was funny when my wife was standing in the cabinet section crying.

PT and Diane Spencer
Louisa, Virginia

PS, we have all of the emails, documents and dates and times to back this up.

Please forward this comment to the regional manager for the bluffton, sc lowes: on thursday, feb. 24, 2011, approximately 12:43 pm I was attempting to purchase a large quanity of bulk outdoor garden supplies for a pending job. There was only one register open in outdoor garden so I proceeded indoors with the large batch of mulch and informed the manager at the front desk that there was only one cashier on duty outside and at this time of year there are a great number of customers. He said he was "doing his best" to correct the problem. I informed him that this has been a problem at this store for years and it's time that "his best" actually resulted in a change for the better. I then proceeded with my large bulky cart to the checkout lane indoors just as a storewide power failure caused the computers to crash. I was unable to proceed with my order and left. I was unable to do the work which I had intended to do with those supplies. Had their been two cashiers on duty in the outdoor garden checkout during this busy early spring season I would have been able to check out prior to the power failure and do my work. This repeated failure to address this critical issue has once again, as it has repeatedly in past years, cost me time and money. I do not want to hear another apology from a store manager. What I do want to hear is a statement from the regional manager explaining to me what steps he is taking to assure that this situation is not repeated again as it has so many times already. I am also posting this complaint at online web sites regarding lowes customer performance.

Purchased a $700 upright Frigidaire freezer on 1-1-2011, had it delivered on 1-8-2011, stocked it with over $1000.00 of food and less than 3 weeks later the entire computer system was blown on it! Lowes return policy sucks-now its a 7 day return policy instead of 30 day. We had to contact figidaire for the repair--which we are still waiting for. Lowes does not stand behind their products and has terrible customer service. To top it off, the repair company that Figidaire has sent out is based over 5 hours away and does NOT stay on schedule or call with updates-instead your left to just sit at home and wait. This repair company is called A & E Factory Service, who claims that they can not contact repairmen to ask when their approximate arrival time will be! Just completely APPAULED and severely DISSAPOINTED --Will NEVER purchase appliances again at LOWES and especially FRIGIDAIRE! Warning to all----SAVE YOUR HARD EARNED MONEY!

I went to Lowes to purchase and have a cliding glass patio door installed. The door was priced about right and the estimate including install was about $435. but somehow I ended up with a bill for over $1000. I called the store manager and have not heard back. It appears that I was charged almost $700 for an install that was standard and took the two men who came under two hours to complete the replacement. I saw their invoice and it gave them $125 for their work installing the door. Beware of using lowes. I found this prohibitively expensively and would not use them again.

The worst service contract ever, the worst repairmen working for Lowe's. had service call today. Finally got ahold of co said they will be here today.The guy called at 245 pm, and said lost how do i get to your place. 5 min away. Its 6:10 pm Not here. I am pissed. Plus had to rescheduled for Tuesday, clothes in washer wet. I am so mad. Didn't have balls to call and say still can't find you. J & M appliances. If they schedule call for them SAY NO.

Now have to try another company..Also no pay to miss work

From the start to the end of my experience in ordering GE Profile range and range hood, Lowes dropped the ball. I shopped online and ordered those items by phone from our local store; the person in appliances told me I'd get the receipt in the mail; it never came.

If only that were all; the first attempt to deliver the range by the agreed date failed; it was rescheduled for three days later. As a compensation for the missed delivery, the Lowes manager agreed to have the range hood installed for free, which was satisfactory to me.

Two days later the installer arrived. While I was elsewhere, he placed the range hood box on my new range, somehow managed to bump a know that turned a back burner on high, and set the box on fire. I come from the back room to a house full of noxious smoke, ash and embers on my kitchen floor, and a box on fire in my front yard. The house still smelled like an incinerator two days later, and the back burner was ruined with melted waxy material permanently scorched on.

Of course, Lowes agred to replace the range. When I hadn't heard from them about a delivery date for that, and it was time to pay the credit card bill with the charge on it, I worked with my credit card company to do a chargeback. Having their money taken back finally got their attention.

However, here I still sit, 48 days after first ordering this item, waiting fo them to deliver the exchanged range. They said it would come in the morning; at 11;30 I called delivery, to find that a "glitch in the system" kept it from going out.

Despite the individual efforts of some people I worked with there (and you never of course work with the same person) to sincerely make thing right, I believe that LOWES is really the glitch in the system. Shop Menards, shop Home Depot; just please, don't give them your business!

Lowes's sent me an email for 10% off on any purchase I made good through 2/24/2011. I printed out the coupon but the barcode would not print. I tried several ways to get the barcode to print but had no success. I took the printed page into the store and requested the manager to authorize my 10% off and explained that my computer would not print the barcode. Every other part of the coupon printed perfectly. The manager, "Amy" told me to either use someone else's computer to try to print the barcode, or go to the public library to try to print the coupon. I found these suggested alternatives to be both insulting and annoying since I have spent several thousand dollars at their store in the last 8 months doing a whole-house remodel of my home. In spite of my attempts to reason with them over this, neither the managers, "John", "Amy", or customer service clerk, "Ashton" would bother to accomodate me, a very good customer in their store. I asked "Amy" to pull up my buying data in the store's data base to see how much I have spent there and she did. She then insulted me further by saying that my records show "various detail items" purchased in the last year. I DO NOT CONSIDER SPENDING OVER TWELVE THOUSAND DOLLARS AT THEIR STORE TO BE "VARIOUS DETAIL ITEMS". I am very upset over this experience today and will plan on making HOME DEPOT my new store of choice for my remaining remodel purchases.

Betty Deutsch
34 Scarlet Drive
Belleville, IL 62220
email: [protected]@sbcglobal.net

Better check out the rules for installing water heaters here. The sign says 235.00 for a water heater install but it wont tell you that you also have to pay for a permit, a drip pan, new fittings, new hoses, 35.00 for an estimate that is non refundable. You are much better off to get someone from around the area to install it for you if you cant. Most local plumbers will do the job for about 150.00. By the time Lowe's is done with you you will have spent 800.00 or more for a 350.00 appliance. Don't purchase an extended maintenance plan. You are better off to just buy the next series heater up i.e. a 9 year rather than a 6 year since you wont have to deal with the crap from a second rip off. Oops forgot that you have to pay extra for pick up and if the location is elevated there is another charge as well as the headaches that go with hooking up electricity. Plan ahead because it will take you a half hour just to get the paper work done and then you still have to wait for an installer to call you and make an appointment to check out everything first. Then you go in to purchase everything. Hope you didn't need hot water for a couple of days. Just hire someone local and save yourself a lot of hassles.

I went to Dallas, TX for my anniversary. I was scammed in a mall for Jose Eber hair straightener (paid $300 and when i flew home and went to use it, it didn't even work). I called the company that has the "lifetime warranty" and they wont do anything. They have email address, phone numbers, and mailling address but they wont reply to me about getting an exchange. Lowes Visa which is owned by the horrible company GE money, said they would dispute the charge and get me my money back. The gal at the kiosk lied to GE money about everything. I proved her wrong. I sent in all my proof. GE money said they would keep disputing the charge. All of a sudden it was back on my card again. I called again and they said not to pay it because they are disputing the charge again. Then another time i called because it was still on my statement and i was getting late charges. Then the guy on the phone told me that they sent me a letter stating that they can't do anything about the charge! So now I have a wasted $300 on a hair straightener that doesnt even work! I actually just paid the $300 on my credit card and canceled my card! Never do business with GE money!

Egg harbor twp>I 've worked with this company in many ways and closely w its associates for a very long time. I have been watching a spacific worker, manager.. being harassed horribly by upper managements zone / sales and l. p. and w no support from store manager or human resorses within the store over the course of the past 7 months. I speak to the employees on a regular basis and am friendly with most in the store at this location and discuss different things. this is one of the hardest working and knowledgeable employees I have ever seen in my time of working with this company. this person worked up to dept. manager from a service associate at a very quick pace. over the last several months I have noticed along with other associates @ that location that this employee has been targeted and harassed by senior managament almost like they are working together.. I dont think this employee in all the years I have been around this location had gotten a complaint from any customer or fellow associate at all. this worker is very sweet and polite and im sure may have gotten a few customer accomendations along the way. I feel like this store is a bunch of childish upper management that conspires agenst its employees. discussing, personal information, breaking confidentiality, as a matter of fact i've wittnessed it on many occasions myself. their behavior is very unethical. if corprate ever came into this location and asked the low management team about there concerns im sure they would uncover major problems complaints and harassing and degrading issues with upper management some individual upper management especially. if the regular employees were ever spoken to individually by corp. it would uncover a sespool of harassment misconduct and unethical behavior by upper management, lp inc. hr.. this store is a mess and totally a hellish place to work. but it seems the only way out is out the door.. its not a enviorment that empowers or encurages its employees in fact discuragement is all im sure they feel. I am of a different athnicity and have been degrated by a zone at this location even tho I am a reg consumer