Menu
Lowe's Customer Service Phone, Email, Contacts

Lowe's
reviews & complaints

www.lowes.com
www.lowes.com

Learn how the rating is calculated

1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Lowe's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Lowe's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Lowe's reviews & complaints 2212

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest Lowe's reviews & complaints

ComplaintsBoard
E
6:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Dishwasher

My father purchased a brand new dishwasher from lowes 1.5 years ago. Has had many issues with it. Now it broke again and parts were recalled. Now all of a sudden all parts are on back order. He filed a complaint with lowes corporate. Calls back today and no case was listed. So now my parents have an expensive dishwasher that has not worked in month.

Desired outcome: New dishwasher no charhe

Read full review of Lowe's
Hide full review
ComplaintsBoard
D
4:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Delivery & store communications

May 13, 2022:

I want to report the Pompano Beach Store and their inability to deliver merchandise when you (the store) and the delivery company agreed to deliver. I purchased $13,000 of appliances and carpet that I have cancelled as of today in person myself with the store manager for failure of delivery at the stated committed time. This was the hair that broke the camels back that lead to a total breakdown on my part. I will be cancelling my newly opened Lowes account and I will never shop in your store again!

BTW, the Pompano Beach store also needs a person to answer the phone. I called 4 times yesterday, they never answered the line the first 3 calls and the 4th call, when your Corporate office forwarded me to the store, they picked up the receiver and hung it up without saying a word!

I’m addition, your computer system tracking orders needs help (and I have a friend that this very thing happened to earlier this week in an Orlando area store). When I called the Corporate office for help they could not locate my order by my telephone number, insisting I gave the store a different number. I spoke with a manager last night in the Pompano store and he also could not find my order via my phone number! Both of them could only pull the order up through the delivery system.

Dianne Smith

PS: This is not the first time that we have had delivery issues with your company, but the third. The last store that had delivery issues was located in Big Rapids MI. I vowed to write a complaint on that store, and I let it go. This time I’ve submit the complaint and will not allow myself to be put in that position again by your Company.

Desired outcome: Full refund, including fees. An apology and something for my inconvenience and hardship.

Read full review of Lowe's
Hide full review
ComplaintsBoard
L
11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's 4 year EPP purchased on Apr 28, 2019

I purchased a Husqvarna Garden tractor from Lowes and opted for the 4 year EPP. Little did I know that the Lowes Plan only kicks in after the manufacturer warranty expires, Husqvarna warranty is bumper to bumper for 3 years. So in essence I paid $369.97 for one year of warranty and can't even use it as of today.

On May 11, 2022 I needed to file a claim and called their EPP # [protected]. On May 11, 2022 I held for over one hour and never was connected with a rep, but was told via recording how important my call was.

On May 12, 2022 I have been on hold for over 45 minutes and waiting.

What good does does purchasing something do if you can't use it.

I am beyond frustrated, and an considering entering a complaint with my CC complaint or asking for a refund.

I WILL NEVER PURCHASE AN EPP FROM LOWES AGAIN.

Desired outcome: Please refund Invoice # [protected], $369.97. Dated Apr 28, 2019

Read full review of Lowe's
View 0 more photos
Hide full review
ComplaintsBoard
J
11:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Lowe's Protection

I have been trying to schedule an appointment for service on my Samsung Range. I have been placed on hold each time. I bought the Samsung Range in 2016. The oven has been giving me problems for about two years. Last year a repairman was sent out, but belittled me and said that nothing was wrong with the oven. My Protection Plus is over in June and why should I renew if I cannot get service? You can bet that My appliances will be bought somewhere other than Lowes from now on. I have been a loyal customer since the store opened in Milledgeville.

Desired outcome: I need to schedule a repair

Read full review of Lowe's and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mr. Helpful
Los Angeles, US
May 10, 2022 1:27 pm EDT

Hi Ms. Leverett.

I'd be happy to assist.

Call [protected] and Lowe's will gladly have someone out.

ComplaintsBoard
S
4:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Protection plan

I have protection plan with lowes for my main appliances. Everything was fine until march. My refrigerator is not cooling in jan and I was able to schedule a repair and now again its not working. When I try to file a claim they could not identify my account and customer service team is reporting because they have new system.

My food was spoiled and I dont have any place to keep my food and facing so much problem after I paid for protection plan. No body is providing me a service then what is the use of protection plan. I want this issue resolved asap because I could not store my food. I have kids and its getting very tough for me to manage.

Read full review of Lowe's and 5 comments
Hide full review
5 comments
Add a comment
M
M
Mr. Helpful
Los Angeles, US
May 10, 2022 1:30 pm EDT

Hi Sushama.

I'd love to help.

Call [protected] and Lowe's will gladly have someone out.

S
Author of the review
S
Sushama
Novi, US
May 10, 2022 2:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Call whom ? The customer care team not able to find my account itself not sure why and asking for my order number . I purchased this in store and I don’t have receipts. Lowes system can’t pull information with my phone number ? Until March they can see my account but now they are not finding and it’s not my problem . I have protection plan Id and before claim Id still they are asking about only one thing where I don’t have that order number

Poor data management

M
M
Mr. Helpful
Los Angeles, US
May 10, 2022 7:59 pm EDT
Replying to comment of Sushama

I know it must seem daunting but your personal information is protected through this website-and rightfully so.

I keep a digital copy of all my receipts so I can supply most needed information, but if you don't, they'll assist. Try to have a little more patience and call the number I've provided. They'll work with you to find the information and make a claim to have a service provider out.

The alternative is just to go out and buy a new fridge.

S
Author of the review
S
Sushama
Novi, US
May 10, 2022 8:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I could not see any number what you provided . Second thing you are asking me to buy fridge , for sure I will do that . why can’t you sent me check to buy new fridge ?

I did not buy protection plan to take these suggestions. We need a customer service

M
M
Mr. Helpful
Los Angeles, US
May 10, 2022 10:30 pm EDT
Replying to comment of Sushama

8 0 0 . 4 4 5 . 6 9 3 7 is the number. They'll assist.

You purchased a protection plan to get assistance when you had a problem with your product. But the assistance only comes by working with the warranty provider; it doesn't come by doing nothing.

S
Author of the review
S
Sushama
Novi, US
May 11, 2022 10:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

From the beginning I am saying I talked to customer service and mentioning what they said. I talked to them 2 days and my issue did not resolve. They could not even identify my account , You guys are no help here . Not even understanding the problem what we are reporting .

M
M
Mr. Helpful
Los Angeles, US
May 12, 2022 12:05 pm EDT
Replying to comment of Sushama

That number is one that they'll specifically help trace down the needed info. Your personal information is protected on these open websites, so you need to call to provide the needed information to help them assist you.

If you're unwilling to do so, unfortunately, just purchase a new fridge on your own.

S
Author of the review
S
Sushama
Novi, US
May 12, 2022 10:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I told you 100 times that I called them multiple times , why you are saying I am not willing to do that . I called multiple times to the number you provided and they could not help me . You are simply dragging things here . This is the worst service I have ever received ,

M
M
Mr. Helpful
Los Angeles, US
May 13, 2022 11:07 am EDT
Replying to comment of Sushama

That number is available to specifically do what you're asking.

Is it possible that the fridge is no longer under warranty? Is it possible that your recollection is incorrect and you either didn't purchase an extended warranty or even make the purchase at Lowe's?

Let's try this from a little different direction. What form of payment did you use to make the purchase?

ComplaintsBoard
T
10:46 am EDT

Lowe's Dishwasher Warranty

Bought a 5 year warranty with the dishwasher in 2019. In February of this year, the upper rack collapsed and the front wheels on the top rack both broke off. They were held on using a plastic axle.

Called for service and waited. Called again 4 weeks later and was told that there were no ISP's in my area, but they were putting in the request again and I would hear back within 10 business days.

Called again 3 weeks later and was told that my dishwasher did not qualify for warranty work as the breaking of the top rack was normal wear and tear. Then the agent told me that when the service technician came out to the house that was how they determined this. I told the agent that NO SERVICE TECH had been out to the house yet. She checked and said that she found that was true but the records said that the upper rack breaking was just a part of normal wear and tear and that they would send a tech out to examine it and let us know for sure if it was not covered.

Called on 2022-04-26, and Angela told me that they had requested an ISP visit 3 times and all 3 were rejected because the ISP's were at capacity, so she would escalate the case and have the dishwasher replaced. She said I would be hearing back from an escalation manager within 48 hours.

It's 14 days later, I have been on hold with the service center again for 32 minutes and have no heard from ANYONE at Lowe's.

Have had Lowe's warranties for years, and this is the ONLY time you've completely failed at honoring the warranty. Everyone along the way has dropped the ball here.

Desired outcome: Give us our money back or give us the credit so we can buy another dishwasher by the end of this week. Also would like the money paid for the warranty back as it did not live up to its promise.

Read full review of Lowe's and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mr. Helpful
Los Angeles, US
May 09, 2022 11:35 am EDT

Hi Tink.

I appreciate hearing from you.

Physical damage under most warranties are excluded from protection.

You may talk to someone directly about this at [protected].

ComplaintsBoard
D
10:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Whirlpool dishwasher

Purchased 8/20/2020 and the motor died within a year. It took almost THREE months to get a qualified tech to replace it. It's now less than a year and the dishwasher does not work - possibly the motor again. Called Lowes @[protected] over 3 weeks ago - waited a week to hear from them after giving them all data (they never called back) - and then called last week to find out there was no claim made. Gave ALL the data again, said they would notify me in a day or two ... and still haven't hears. Today, I am waiting on hold, going on 1.5 hours ... and am totally frustrated. I've paid for a protection plan, but it seems useless is nobody cares to help me - and I have to spend hours spinning my wheels and getting zero satisfaction. Do you think someone can PLEASE help me? Thank You. Linda Sterling

Desired outcome: Please allow me to replace with another brand of dishwasher

Read full review of Lowe's and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mr. Helpful
Los Angeles, US
May 09, 2022 11:15 am EDT

Hi Ms. Sterling.

We appreciate hearing from you.

Whirlpool makes a well respected line of dishwashers. This line spans from 300 series to 500, 700 and even 900 series units. Because you haven't provided your exact model of dishwasher I'm unable to address the issue specifically. As a rule of thumb, any model lower than a 530 series is considered builders grade. These models are less expensive but do not offer the performance or longevity of better models.

It's frustrating when one has to address any product not operating the way one might expect. In order to qualify for replacement, under most service protection programs, one must generally have the product fail four attempts to be serviced. Even though you may think the issue is the same as you had 18 months ago, it is just as likely to not be. It's worth have an authorized service technician take a look.

Contact [protected]. You're sure to be well assisted.

Please let us know if there are further problems.

ComplaintsBoard
C
9:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Maytag washer MVW7232HW0

Purchase date 12/5/20

Install dated 12/15/20

Registered w/ Maytag 12/18/20;

5 year protection plan (ref# 0315474920340165549008)

1/31/21 reported failure

A repair technician ordered 2 parts to repair but after weeks/months of waiting the part (washer clutch) is unavailable.

Per A&E the designated repair company, the parts needed to repair my machine are no longer available. I purchased the warranty for about $300, and now have spent over $300 to get laundry done. PLEASE HELP! I need my washer to be repaired, replaced or refunded.

please call me [protected]

Desired outcome: 1) Washer repaired, replaced or refunded2) reimbursement for laundry costs 3) refund of warranty cost

Read full review of Lowe's and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mr. Helpful
Los Angeles, US
May 09, 2022 11:27 am EDT

Hi Ms Fields.

That's an extremely nice washer. It must be frustrating to have it not operational.

Fortunately, what you've been told by your servicer is not absolutely correct. Parts are still being produced for the unit even though they may be on backorder at the present time. The global pandemic has created quite the issue making some parts readily available at all times.

For assistance, contact [protected].

Please let us know if there are further problems.

ComplaintsBoard
H
5:25 pm EDT

Lowe's Napolean Propane Grill/Online Purchase

I researched propane grills and eventually decided that a five-burner w/side sear station was the best fit for me. I did further research and found that Lowes carried the Napolean brand grills. My wife communicated this information to my immediate family and they each pitched in for my last two birthdays and 2021 gifts. Together I was gifted a total of five $250 Lowes gift cards. I then decided on the exact model I wanted, Napolean Rogue XT #RXT625SIBPSS-1-A. I then went to the service desk at the local Lowes in Victoria, TX - store #282 and placed the order on 4/28/22, see attached transaction receipt. The ETA for store pickup assigned was 5/6/22. I received a call from Lowes #282 late Wednesday night and immediately thought "my grill has arrived two days early". Unfortunately, the call was to inform me that the grill was unavailable and would not be available ever again. As it was late, I decided not to comment much on the phone. I drove to the same service desk the following afternoon and requested to speak with the manager. The young man was helpful but informed me that the desired grill would no longer be carried by Lowes. I then asked him to look for an alternate four-burner Napolean grill. We located an alternate grill online so I requested we order this version. The manager then informed me that we would be unable to order anything online due to the card being issued me, apparently it is issued for in store credit only. I asked him to convince me and help me understand why I was being penalized for nothing due to my fault. I then asked him to give me a phone number for the Lowes Corporate Office. While still in the Lowes parking lot I called the number and spoke with a lady. She was no further help as she stated the same thing. I asked her also to help me understand why I used gift cards (which can be used for online purchases) and was being victimized by being issued an in store credit. This has been a very frustrating and disappointing experience for me. All I ask is that my request be honored for the propane grill of my desire.

Desired outcome: To be able to make an online purchase of an alternate Napolean grill as attached.

Read full review of Lowe's
View 0 more photos
Hide full review
ComplaintsBoard
S
9:17 am EDT

Lowe's LG refrigerator (under warranty)

On April 16th, 2022, our refrigerator made a loud pop and quit. We called Lowe's for a repair appt because we have an extended warranty and fridge is only 1 1/2 years old. Spent over an hour and a half on the line. I don't understand why they can't have a better customer service. Anyhow, an appt. was set for April 22nd between 8am and noon. I sat here until 2pm because I had a doctor's appointment and no one ever showed up. Hubby went to Lowe's and told them what had happened. Long story short, the repair had never been submitted! So, the associate apologized and scheduled another appt. The repair guy came out and said it was the mother board and that it would take up to a month or more to get the part and then, he couldn't guarantee that the compressor would be ok. We went to Lowe's to ask if we could get an exchange or something. Spent 2 hours in there. Associate found another compatible fridge. Corporate said "No". Had to give them "more time" to expedite part. After that required date, went back to Lowe's again and after another nearly 2 hours, was told that we had to wait on their "Care Advantage". Called yesterday and was told that they can't find us in their updated insurance system. Had to submit info and a copy of the receipt! How long is it going to take? I explained to them that I have major medical issues. I am going through chemo and radiation. We bought a cheap mini fridge, but not much room. They refuse to honor their warranty. We are ready to take them to court if something doesn't give soon! Ridiculous!

Desired outcome: New appliance Equivalent to Old Appliance CostReimbursement for Food Lost

Read full review of Lowe's and 5 comments
Hide full review
5 comments
Add a comment
S
S
Shawn Miller2
, US
May 07, 2022 9:58 am EDT

I am going through the same thing right now regarding the dishwasher. They scheduled a repair guy to come out he never did show. I wasted a whole day from work to wait on somebody to never show up. The repair guy sent me a text message at 10 o’clock at night asking if he can come by first thing in the morning. I told him absolutely not I have to go to work. Then I scheduled a repair guy for a week later he showed up and ordered a part. Two weeks later he comes and installs it but it doesn’t fix the issue. He also could not take the dishwasher out and told me to call the warranty number and have the somebody from Lowe’s come out and take the dishwasher out . I have been on hold for over five hours over the last couple of days just to end up with their system hanging up on me. The repair guy told me that I should hire a handyman to remove the dishwasher out of pocket. I am heading to Lowe’s in person today because I spent 45 minutes on hold trying to get through to the local store. If this doesn’t work out today I will call news channel 8 to see if they want to do a story on it. If that doesn’t work I will buy another dishwasher and file a small claims case against Lowe’s.

M
M
Mr. Helpful
Los Angeles, US
May 08, 2022 1:34 pm EDT

Hi Shawn.

I can appreciate your frustration.

How long have you had the dishwasher and, specifically, what seems to be the problem?

Warranty coverage generally provides for a service technician an attempt to repair a unit three (3) times before it's considered unrepairable. This is because some services require more of a trial and error approach to completing the repair. Many times a service technician can only hypothesize what may be creating a problem and then attempt to replace the suspected part. Once the initial replacement doesn't fix the problem, the process continues with the second most likely part an so forth. I know this process sounds daunting, but it's fair and can generally lead to the desired result. Jumping the gun, so to speak, prior to this process running its course, can only create additional delays and frustration; so take the time to work with Lowe's.

Please keep us updated.

M
M
Mr. Helpful
Los Angeles, US
May 06, 2022 1:12 pm EDT

Hi Ms Gehrdes.

LG makes a wonderful fridge. They're one of the best rated consumer level fridges in the market.

I wish I could point fault at Lowe's but, since the start of the pandemic, the entire industry has had difficulties with part availability. Unless your warranty guarantees service within a specific timeframe, which it does not, filling in court would likely not help you in any way. The courts understand the issues and are generally sympathetic with the delays.

I would mention to be careful about making such threats to any retailer or manufacturer. In many cases, they'll shut down all form of communication with you as a customer and strictly only allow communication through their legal department. I know that's not what the intention is, so you just want to be wise with your words.

In their case, as harsh as it may sound, it may have been better for them to not even act as if replacing the fridge was an option — kind of like dangling the proverbial carrot, just to yank it away.

Whereas you're in urgent need for refrigeration, I'd suggest looking at something more than a mini and just purchase a secondary traditional that will work as a garage ready fridge. LG makes some wonderful ones that you should be able to find rather inexpensive. It'll take the stress off of needing one right away and serve as a great secondary fridge after your original fridge is serviced.

Sincerely, keep up the fight. Our thoughts are with you.

N
N
NBest783
Brooklyn, US
May 06, 2022 1:08 pm EDT

I work for a CEO who does not have time to be on hold for 2 hours each time he calls [protected] to have his dryer repaired. I believe this is the service provider for Lowes it's the worst customer service I've ever experienced. When you ask to speak to a manager they tell you that all the managers are on important calls and a simple request such as to please enter a ticket # so that GE repair service can see that I still have a warranty on my dryer that needs a replace belt is so hard for them to do It is either I have it or, I don't which I do have the warranty. You need better trained staff who are not reading from screens and shorter hold times.

M
M
Mr. Helpful
Los Angeles, US
May 07, 2022 12:12 am EDT
Replying to comment of NBest783

I appreciate reading your concerns and can gladly be of help.

Whereas you know the belt you need, this site will give you the ability to send the part directly to your boss...

https://www.geappliances.com/ge/parts/

Let us know if there are any other issues.

ComplaintsBoard
L
1:01 pm EDT

Lowe's Service

Lowes Perrysburg, ohio. 5/5/22 @ 12:30. After shopping for plumbing supplies for redoing all our house lines we were ready to check out. No registers other than self check out was open. After asking for someone to check us out we're told we had to use self check out. Employee stated can't help you then when we refused. Had to leave without our stuff. If they want to give a discount to use it because that saves them money we might consider doing it. Will not shop there anymore.

Desired outcome: Please to all stores, either offer discount or provide some check out people.

Read full review of Lowe's
Hide full review
ComplaintsBoard
H
3:07 pm EDT

Lowe's Whirlpool 2 door pull out freezer

Purchased this item 2 years ago. Have had 2 previous service calls for light problems. This third time the fridge just plain died! Lights come on but no refrigeration. Called Lowes as we had also bought their 5 year extended warranty. After waiting on line for over 45 minutes was able to set up a repair...for 5 days later. Tech came out looked at and said the compressor was out and he would let Lowes know. Waited two days and no word from Lowes. Again, back on hold for again approx. 45 minutes on hold. Asked what they were going to do. We are now 8 days with no fridge. Now they say "Oh those people aren't authorized to service your fridge and will set up another service call. They did 2 days later. We finally had to rent a fridge for any cold items. Tech arrived looked into it and said "No, the compressor is fine there is a fan out". Of course he did not have one and said he would be back as soon as he could get the part. Luckily he got one and returned the next day and in 15 minutes had our fridge running again. Now we had to go through getting the paperwork and photos for the reimbursement of everything that was lost in the fridge and freezer. They only cover $300 but that beats a blank. We are now 3 weeks after submitting the info and pics and have heard nothing. Have sat for two days listening to "How important our call is and continue to hold". and really crappy music if you can call it that. Word to the future buyer...Lowe's paints a pretty picture when selling you a product but when push comes to shove they will leave you high and dry. All they do is hide behind an electrical answering device. If you want screwed go Lowe's ...

Desired outcome: Desired outcome would have been to be able to put everything in this box that we would desire Lowe's to honor!!!

Read full review of Lowe's and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mr. Helpful
Los Angeles, US
May 03, 2022 8:30 pm EDT

Hi Mr. Ware.

It's frustrating when things break down; nothing ever goes as smoothly as one may like. No question that any company worth doing business with needs to stand behind their guarantee. In this case, however, it seems they've done so and, honestly, within a reasonable about of time — that being ten days. With the difficulty in receiving parts throughout the entire industry, that's very acceptable.

Ideally nothing ever goes wrong and when it does, you wave your hands and everything is made right — neither, though, is realistic. The point is, Lowes has you totally serviced within only ten days. It takes time to process the food loss claim but, if hope you'd agree, that's a lot less important than getting your fridge running. Be aware that many retailers do not cover food loss at all.

If you want to contact directly, call [protected]. I can't guarantee you'll like the music however.

H
Author of the review
H
Howard Swede Ware
, US
May 04, 2022 7:54 pm EDT

While some things can be understood,your statement that Lowe's did well falls flat from the beginning. You fail to consider the amount of time necessary to make ANY contact to have service provided. Then we have Lowe's send their repair people to look into the problem, looks at the fridge and said "Its the compressor" and leaves after telling us he will contact Lowe's which obviously did not do. You seem to find it reasonable for Lowe's to send people who are not qualified to service the appliance, causing another loss of personal time trying to get the item repaired all over again. If ANY of the time frame had been used productively in taking care of the problem then MAYBE it could be understood. You seem to find it being unreasonable to have a total lack of trust in Lowe's to follow through again with what they were more than happy to take the money from us for. If "Many" retailers take money for a warranty and agree to cover losses with a product and then don't follow through, you find that reasonable as well? Perhaps you are possibly in Lowe's pocket out there in Beverly Hills...

ComplaintsBoard
H
8:38 am EDT

Lowe's No help

Went to Lowes in Sterling Heights, MI for 1 piece of plywood. I wanted it cut in half.

First, the plywood was warped, wet and in the worst shape I have ever seen. All for a price of $50 a 4x8 sheet (Let’s go Brandon).

I waited 45 minutes for a single store associate to come around. I asked 3 different cashiers to get me help. I finally got an answer that ‘both the guys who cut wood are on lunch’. Oh BS! Went to the customer service desk, they did nothing.

Didn’t see a single store associate for the whole 45 minutes I was there. Not a single on your help, you would have thought everyone went on strike or something.

I will never go back. Home Depot will get all my business. It’s a shame, I spend thousands at Lowes. Well, did.

Read full review of Lowe's
Hide full review
ComplaintsBoard
R
8:47 pm EDT

Lowe's Contracting Pro (Lumber) Dept.

Very rude and unprofessional dept... African-American female was rude and fail to provide adequate customer service. Not my first encounter with her. Her attitude should be address...I was so disappointed and upset I refused to make any purchase.

Desired outcome: Monitor Lumber Dept closely to minimize lost customers and sales due to employees with bad attitudes.

Read full review of Lowe's
Hide full review
ComplaintsBoard
M
1:05 pm EDT

Lowe's Fridge

I purchased a stove and fridge on April 25th. It was supposed to get delivered Saturday April 30th. They delivered the stove, no problem. The fridge had a huge gash/dent in the front. They took it back on the truck and told me to call Lowes and have them set up a time to bring a new one. I tried for 45 minutes to get a hold of someone. I kept getting hung up on. Finally spoke to a manager and they said they would have me a new fridge the following day. Never heard back. Called again later that night. They said I would hear from someone the following day. Nope, never heard from anyone. Called today again. They finally called back and said the delivery truck is full today and tomorrow so now the delivery is for Wednesday May 4th. This has been a nightmare!

Read full review of Lowe's
Hide full review
ComplaintsBoard
M
2:58 pm EDT

Lowe's discount coupon from Lowes credit card

04/30/2022

Received email coupon for 10% off which was added to my phone wallet. Yesterday I purchased and Laundry Center and used the coupon. Today I realized the unit will not fit in planned space. Went back to Lowes this morning and purchased a smaller unit.

The appliance department said they could not use the coupon again (but I never used it, as the first order was cancelled. Was instructed to go to "customer Service", which I did. The Manager said she could not give me the discount until the laundry center was delivered. And was told the discount does not apply to appliances.

1st - there was nothing in the email I received that said the 10% could not be used for appliances.

2nd - This has happened to me before in another department and the manager was able to override the scanned coupon .

Desired outcome: Consistency within the Mooreville Lowes needs to happen. I don't understand why one manager can and another can't. Perhaps an inservice with managers there?disclose where the coupon can be used

Read full review of Lowe's
Hide full review
ComplaintsBoard
C
5:23 pm EDT

Lowe's Kitchen install

In early March, my wife and I decided on a project to bring life into our kitchen.  We met with countless contractors, companies and installers, but when we met Melissa via the Virtual Design Meeting, we had a good feeling about using Lowes for our remodel.  Melissa was friendly, helpful and asked a lot of good questions so that she could understand how we envisioned our kitchen to not only look, but function.  We loved her draft design and to top it off, Melissa was able to get the cost within our budget. Ready to proceed with the project with Lowes, we happily paid the $49 measurement fee on 3/29/22 and that is where everything went downhill.  The contractor who came to measure took all of 15 minutes and when my wife let him know we would be extending the cabinets he brushed her off by saying that she needed to deal with Lowes.  On 4/11/22 after not hearing anything from Melissa, we emailed her and received the following response: “After reviewing the installer’s measurements last week, I realized that they did not provide me with the overall ceiling heigh where the cabinets will be. I requested this information and just checked for the update. Since there is no way that they can determine what type of structure might be inside of the soffit, they cannot provide me with a measurement until the soffit is removed by others( or yourself) and then they will be able to remeasure to ensure accuracy before cabinets are ordered.   Let me know when you have that completed and they will go back out to re measure.” We have had three other companies come in to measure and we have not had this issue with any other contractor.  My response to Melissa was that we were not willing to demo our kitchen for the sake of a measurement, but would open a small area for the installer to look at.  Melissa advised that while our response was understandable, it was “at the installers discretion”, and she would “confer with her supervisor”.  We emailed Melissa again on 4/13/2022 & 4/15/2022 and was advised that she was trying to find a new installer to get a ceiling measurement and our case had been “escalated up the chain for resolution”. At this point we are also notified that Melissa was leaving the design team and someone else will be assisting us.  On 4/18 we received an email from Ashley Weaver saying nothing about our situation, but that a new designer will contact us.  4/19/2022 Bethany Scruggs is assigned to us and, having clearly no idea what’s happening, emails that “It looks like you have a completed design and had the installer out to measure. Do you know if Melissa has revised your design, if needed, after the installer measured? And if so, has she sent you final pricing?”  As you can imagine, at this point we are just flabbergasted.  We did respond to Bethany letting her know what the current issues were but received no response.  A second “hey what’s going on” email was sent to her on 4/22/2022 where we were advised that Bethany had “reached out to the District Manager to see if there is another installer in your area that we can send out. Once I receive a response I will let you know if I have another installer to send out. I do apologize for the inconvenience”.  And (as usual) we have had no follow up! My wife and I are really dissatisfied with how Lowes handled this project.  With all these dropped balls, its safe to say that Lowes Kitchen Design team is completely disorganized.  Why would you risk losing customers who were ready to sign?  None of it makes any sense.  At this point, if we do not have a comparable resolution as soon as possible, we will be contacting our credit card company to dispute the $49 charge and move on to a different design company for our remodeling needs. 

Read full review of Lowe's
Hide full review
ComplaintsBoard
N
12:40 pm EDT

Lowe's Do not honor warranty on materials

For two and a half yrs I have been calling Lowe's to replace a warped fence post. Covid hit and they put me off. So when things looked like it were safe I called back. Twenty-six (26) times only to get the run around every time. They refuse to honor the warranty agreement. I strongly advise not to trust Lowe's with the purchase of a light bulb. Go to Home Depot or Menards.

Desired outcome: I want Lowe's to keep their word and provide me what I paid them a lot of money.

Read full review of Lowe's
Hide full review
ComplaintsBoard
M
8:58 am EDT

Lowe's Double charged to my Lowes credit card

Good morning, My name is Maria L. Montalvo. [protected] my address is 404 Arbor Lakes Dr. Davenport FL. 33896.On April 20, 2022; I decided to open a credit card with Lowes, because I needed to buy some tiles. I applied and was approved for $7,000. When the floor manager Justin from the Hanes City, FL. Lowes store, rings me at his cash registered, he realized that he did not applied the 20% off for applying for the Lowes card. He stopped and said do not sign this transaction and he cancelled it and took me to customer service to do the transaction again but this time with the 20%off. This was all on 4.20.2022. Yesterday 4.28.2022, I was checking my credit and suddenly I see that Lowes had charged me twice the same purchase one with the 20% off and the other one without. The below receipts are the only amount that should be on my balance and NOT $549.00. As you may realize it was not my fault and those charges are not mine. I have sent a dispute to my credit report and called Lowe’s Customer service. Which I was told to fax my receipts and that this dispute will take about 90 days, which I find unfair to me (the customer) that did not commit the mistake. I am very upset because with this experience. I always like to pay my full amount that I used on my credit cards on the due date to maintain a good credit score, but with this balance, I will not be able to. I still have not receive my card through the mail the only thing I know is that my last four numbers are 8973. If you need further information, please feel free to call me at [protected].

I will really appreciate the urgency on taking care of this matter.

Desired outcome: I want this fixed immediately and not in 90 days as I was told through customer service. It was not my mistake it was the associate who did it.

Read full review of Lowe's
View 0 more photos
Hide full review
ComplaintsBoard
O
7:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Defects in "good earth" led lighting kit and problems resolving this

Installed a Good Earth Lighting LED tape system as undercabinet lighting in my resort condominium rental unit. Directions stated that lighting should not be energized prior to completing the installation. They also stated that the LED tape should only be cut at the cut markings which are at 4"Center Lines. It also suggested that supplementary cable supports should be used as an additional step to assure the tape would not drop if adhesive failed. I am a licensed master electrician with 40 years experience so I know how to follow install instructions. I spent the better part of 3 days starting on 4/24/21. Since these were newly re-finished cabinets, I patiently laid on my back on countertops while I installed the LED tape, the driver, the recommended fittings and 2-screw cable clamps as auxiliary supports for the LED lighting tape. There were no screws impeding the LED lighting tape and the connections were made per the installation instructions. The lighting didn't come on when power up per the instructions. I tried all the troubleshooting instructions up to the point of removing items and replacing parts as I must leave ahead of my first rental guests arrive on Saturday, 4/30/21. I tried the website on line assist. It turns out to be a mindless, one size fits all software bot. After 30 minutes of dancing with the useless bot, I got a live person who referred me to"customer care phone number". I used the phone number today. After 10 minutes on hold, I talked to a nice young lady who said she understood that at bare minimum, I wanted a refund without ripping out the product in my limited remaining time. She referred me to a department manager who promptly told me that no refund could be made without the return of the defective materials. I questioned his sanity and hung up. At normal electrician wages, I have spent at least $800 worth of my time with this defective product and wrestling with software bots that were designed by a marketer, not a service or technical person. This is a forty dollar item that will cost me multiples of that just to remove this mess, fill the screw holes and restore the cabinet finish were the holes are filled. I have neither the time or the patience for this nonsense when I have to be packed and gone in two days. If I had the good sense to purchase this item from a reputable electrical wholesaler, I would have paid 20% more and it probably would have worked. They would have also recognized the magnitude of problems their defective product caused.

Desired outcome: I would like a refund for the product, compensation for its' future removal and an apology for the mindless software bots and equally mindless refund policy.

Read full review of Lowe's
Hide full review

Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Lowe's customer service

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Lowe's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lowe's Customer Service. Initial Lowe's complaints should be directed to their team directly. You can find contact details for Lowe's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Lowe's. Discuss the issues you have had with Lowe's and work with their customer service team to find a resolution.