On April 16th, 2022, our refrigerator made a loud pop and quit. We called Lowe's for a repair appt because we have an extended warranty and fridge is only 1 1/2 years old. Spent over an hour and a half on the line. I don't understand why they can't have a better customer service. Anyhow, an appt. was set for April 22nd between 8am and noon. I sat here until 2pm because I had a doctor's appointment and no one ever showed up. Hubby went to Lowe's and told them what had happened. Long story short, the repair had never been submitted! So, the associate apologized and scheduled another appt. The repair guy came out and said it was the mother board and that it would take up to a month or more to get the part and then, he couldn't guarantee that the compressor would be ok. We went to Lowe's to ask if we could get an exchange or something. Spent 2 hours in there. Associate found another compatible fridge. Corporate said "No". Had to give them "more time" to expedite part. After that required date, went back to Lowe's again and after another nearly 2 hours, was told that we had to wait on their "Care Advantage". Called yesterday and was told that they can't find us in their updated insurance system. Had to submit info and a copy of the receipt! How long is it going to take? I explained to them that I have major medical issues. I am going through chemo and radiation. We bought a cheap mini fridge, but not much room. They refuse to honor their warranty. We are ready to take them to court if something doesn't give soon! Ridiculous!