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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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6:21 pm EDT

Lowe's extended protection plan

It has taken six weeks to go from my initial reporting of my non-functioning Husqvarna lawn mower to a rejection by Lowes of the warranty claim. Six weeks! And now Lowes says it is my responsibility to deal with Husqvarna directly since they, not Lowes rejected the warranty claim. My Lowes Extended Protection Plan states under Parts and Labor, "We'll partner with the manufacturer to make sure you're taken care of during their warranty, and pick up where their warranty ends." Now, according to Lowes that means they will pick up and deliver the mower to the service center, nothing more. It is up to me to fight with Husqvarna directly to get them to honor their 5 year warranty on the mower frame which broke under normal mowing conditions. I will never purchase another Husqvarna product or set foot in a Lowes store again and I recommend that everyone else on the planet do the same. Go to Home Depot - if they screw up they fix it!

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7:12 pm EDT

Lowe's failure to deliver as promised.

I ordered a dishwasher in house at the Camden, DE Lowe's. I was told it would be delivered on August 6, 2019 and that I would then be contacted. On August 8, I called Lowe's to get a status and was told it arrived that day. When I askd why I was not called, I got a run around. I asked when it would be delivered and was told the next day, August 9. Lowe's subcontractor would contact me between 7 and 9 PM. No call happened. The next day, August 9, I receivd a phone message that my diswasher woulkd be delivered between 1 and 5 PM. At 5 PM, I called the subcontractor who told me that "Thomas" at Lowe's had cancelled the delivery. I then call Camden Lowe's and asked for a manager. "Monique" answered the phone and told me 1.) my diswasher arrtived August 6, not August 8, and that 2. NO ONE HAD SCHEDULED A DELIVERY, and Lowe's still had my dishwasher. She guessd that a cashier made a mistake. She promised delivery the next day. She said she had my diswasher there. She said this time it would be delivered because she was taking care of it personally. I was skeptical and told her I would not accept further delays. One half hour later, she called back to say that she would have the unit delivered within an hour. An hour later, Monique called me to ask if the unit was delivered EARLIER THAT DAY. She then said the subcontractor, not Lowe's, had my dishwasher. I am now stuck without a dishwasher, I lost a day I had set aside to receive and install it, and have to get my money back from Lowe's. Don't make the same mistake I made. DO NOT PLACE IN STORE ORDERS AT THE CAMDEN DELAWARE LOWE'S!

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11:34 am EDT
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Lowe's appliances

Ordered in the store
Paid in full
Guaranteed delivery when we moved into our new home- called ahead and was told yes
It's been 3 days and we still don't have appliances and keep getting the runaround.
Manager George assured me he would follow up today and make it right... never heard from him this morning and when I called she said he was off today.
Delivery is still pending... unacceptable

Calling up the line to hopefully get some help somewhere. Very disheartening.

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2:45 am EDT

Lowe's employees 9n duties

On or about on such date8^8^19 845 pm i was sitting in the parking lot talking to my girlfriend 2 year granddaughter 7 year oid in the back seat i seen a guy running i thought he needed my help so i picked him up afterward i noticed employees in the rearview mirror then employees started hitting hitting with fist then they also threw flashlights at my vehicle. Mind you i have kids in the . After making complaint i just might contact the news media and maybe subpoena ur cameras to en sure what i say is true. U can contact me at [protected] email is [protected]@gmail.com.

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9:13 am EDT

Lowe's appliance department

I was at Lowe's yesterday looking for a refrigerator. I was there for about an hour along with other customers. You had 2 employees working in that department and all they did was stand at the computer talking to each other. No one that was there got waited on. Why pay people to stand around if they are not going to help the customers. I left there and went to HomeDepot down the street.

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3:45 pm EDT

Lowe's I am complaining about a french door refrigerator

We ordered this refrigerator when we built our house. We waited several months to get it. When it finally arrived it was damaged. We sent it back & waited weeks for another one. We have had the refrigerator for almost a year. We have had to have it repaired about 4 times. The ice maker stopped working & the food was freezing. After the third time here, they decided to order a new door. We waited about 4 weeks. When it arrived it was damaged!, so they put it on, hoping it would make ice, and he ordered another door. It did not make any ice. I am so disappointed. We purchased all Kitchen Aid appliances. I will never buy a Kitchen Aid product again. We spent probably $10, 000 with you. I will not recommend these products to anyone either! I am sure I am wasting my time to write this, it is ridiculous what we have had to do. When you buy something new, you EXPECT it to work. We might as well have a Used refrigerator. I had always thought that Kitchen Aid was a good product, but I was WRONG.

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12:32 pm EDT

Lowe's pellet grill

I purchased a pellet grill from Lowe's 19935 Katy freeway Houston Texas 77094 on 7/17/19. It was delivered 7/20/19 damaged. The delivery person had already noted it. I noted it on the receipt that I signed. Today 7/27/19 I went back to see what they were going to do to help me. I was told I either had to bring grill back or the damaged piece. I am nearly 73 and can't do things like that anymore. That is why I had it assembled and delivered. It seemed to me that their attitude was that I was just a bother and they really didn't care if I had a problem or not. I don't think my problem was handled very well at all.

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11:56 am EDT

Lowe's window replacement

We have received the worst service imaginable from Lowe's. We needed some window replacements and went to a Lowe's store in Delavan WI in the spring of 2018. The "expert" came and measured the windows and placed the orders. The Pella windows arrived approximately 4-5 weeks later but were wrongly measured. The windows were reordered and after waiting approximately the same amount of time they arrived damaged. The windows were reordered for the third time and arrived damaged again. We were so desperate to get the windows replaced that we allowed Lowe's yet another chance. We waited for weeks and did not hear from Lowe's. It was finally September and we went to the Delavan store and stated we wanted a refund. Manager there said that the windows were in but I guess no one had bothered to call us. We were at the store over an hour while four people tried to figure out how to refund us. It was too late into the year at this point to replace the windows so we decided to wait until spring of 2019. This is where I began to blame us going to another Lowe's store. Because of the style of our windows Pella windows were the closest option to matching our remaining windows and Lowe's offered a reasonable price for the windows so we decided to go to another Lowe's location this time in Kenosha WI in the spring of 2019. We explained out previous experience with Lowe's and the sales person assured that their window expert was exceptional. He made an appointment on 03-01-2019 for the window expert to come to our house for measurements. He was a no show and we couldn't reach him on the phone or leave a voicemail for him since his mailbox was full. We contacted Lowe's and no one was able to reach him or know where he was. Finally the person on the phone said that he might have called in sick. We decide to give Lowe's a last chance and we go to a Lowe's in Machesney Park IL in March 2019. The installer came and measured the windows. The windows were delivered 05-19-2019. The installers arrived the next day and discovered that all 4 windows were damaged and they were only able to replace a door. The windows were reordered again and we were assured that extra care would be taken in handling the windows. We received a call sometime in June that the windows were in but the installation crew wasn't able to install the windows until the 25-26 July 2019. On 07-24-2019 we received a call from a delivery driver around 6 pm stating that they couldn't find our house and their gps keep circling them around and they still had three deliveries to make so he told me to call Lowe's and tell them I wanted to change the delivery (like it was my choice). The installer called us few hours later and stated that the crew would arrive next morning 07-25-2019 around 8am. That morning we got another call from the installer stating that half of the crew was on it's way with a lift but the other half had to find out where the windows were. The windows finally arrived shortly before 11am. The head installed knocked on our door shortly after that, took us into our garage and showed us yet some damaged windows. Now only one window was undamaged and three were damaged. This was the last straw for us. We had been waiting for over a year for Lowe's to install some windows. The inconvenience this has caused us in insurmountable. We got no answer from a person named Cassandra McDonald who was supposed to be Lowe's installation member. No response to a phone call, a voicemail or an email. Not only has this causes us to waste enormous amount of time our house has suffered some damage due to not being able replace a leaky window.
This is a cultural problem with Lowe's. All three stores failed to serve us. No one cared. The CEO should be appalled by what we went through and there should be a thorough investigation to Lowe's practices. Please don't use Lowe's for any of your home improvements.

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9:52 am EDT

Lowe's lawn mower

I got a lawnmower in April and didn't use it until June. Needless to after putting the right gas and oil that came with it the 2nd time I used it, the engine blew. I took it back to Lowe's and at the so called customer service desk who was rude said it would be 3 weeks. Frustrated with time frame bc she said repair goes on vacation often I was ok. A month goes by and now they don't know when it would be fixed due to one part is on back order. When asked if I could get a loaner so I don't get evicted from my home a blunt NO. I called corporate office to get assistance I was told 24 hours at the longest a manager would call me. Never happened. So now it's another 2 weeks I called corporate back to find out why the manager didn't call me. The girl on the the phone put me on hold 15 minutes never checked back with me but when she did told me oh the part is on back order. Well duh I knew that I wanted to know about management calling me back. After many calls with no assistance I'm so done with Lowe's. They treat people like crap! Their management is worse never again.

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10:15 am EDT

Lowe's installation of doors and windows

Under no circumstances should anyone acquire "install-able" windows, doors, etc. from Lowes. This is doubly true if you are expecting Lowes "pros" to handle the installation job for you.

My wife and I elected to replace our front and deck/patio door at the end of April of this year. We went down to Lowes, Lowell, MA and spoke with their "Mill-Work" department manager. We gave them the go-ahead to come out and measure the site and paid them $35.00 for that "service" understanding that the $35.00 would be applied to the job cost as a credit (PS that never happened FYI).

They took upwards of 10 days to come out (eventually), measured and returned to Lowes with the information. I went down to their store based on the agreed upon date to place our order 4 times land never seemed to be able to accommplish that goal. There was always an excuse why it couldn't be done with a request to call and make an appointment. We did, three more times only to find that the fellow who was to get the paperwork was always with a customer and unable to see us. We waited and waited - seemingly "forever" and never saw him that day. We asked when we could go down and finally order the doors. And we never got a straight answer. Even dates with the manager didn't clear us for a trouble free purchase. Everything at Lowes Lowell seems to be messed up with Managers jumping from taking care of appointments to handling anyone or everyone who comes over to their area. They jump from one to another and seemingly "forget" that we were there. What a disaster way to handle customers.

When we finally sat down with the designated manager, I was told that I had to come back as the paperwork seemed to be lost. We did come back 3 times over a 10 day period, finally connecting with the assistant store manager, John D., who discussed different door options and recommended two doors which would fit our condo. We said OK. Then we gave them the info they needed to get the OK from the condo board so a permit could be sourced and the job completed.

Now the doors were, supposedly, ordered. We were told that the doors would take 21 days (plus) and, if they arrived damaged, it might be double that length of time to get replacement as "each door was "customized". So we waited, and waited, and waited - calling the assistant store manager, talking with their installation department over and over again over a 4 week period - NOT 21 days. Now we're into our 60th day after we placed our order. For 4-doors (BIG DEAL)?

The doors arrived (undamaged thank the Lord) and we were told that the installer would call and schedule the install. Then we waited and waited and waited - calling the Lowes assistant store manager to inquire why we hadn't heard from him. Eventually 10 days later, we received that callback stating that the installer was ill/sick and although we had a serious problems with the ol' doors, it wouldn't be until the end of July (3+ months later. The 1st date he could install the doors would be the end of the month of July. And we would be the 1st job he's done in the past 3-4 weeks. Great news.

So we call the assistant store manager and find out that this installer was the ONLY INSTALLER that Lowes Lowell, MA "had" in its list of approved contractors. No "fall back position".

My wife and I intended to acquire 10 replacement windows for our condo once we were confident that the Lowes experience went well. We "gave up" on Lowes and proceeded to go to HOME DEPOT (Tewksbury, MA) where we ordered 10 windows by phone - to arrange for a no-cost quotation. We found that Home Depot was the most organized, well managed and logical company to work with - and once the "go" decision had been made, we were given a INSTALL date of 4 weeks from the date of the order - that day that the fellow came to measure. THERE WAS NO COST for the quotation. Since that time I've been called by Home Depot twice (in 4 days) with a clear definition of what was to happen, when it was to happen and when the final installation would be complete (early August). I give this information to show what a HUGE DIFFERENCE exists between LOWES and HOME DEPOT.

DO NOT DO BUSINESS WITH LOWES. Their systems don't work, their managers and line staff are frustrated at the problems this lack of systems causes and only have the option of "making excuses" over and over again. Unless you have a desire for pain, Home Depot is a better choice.

GUESS WHAT? I do not work for Home Depot or anyone else in the DIY (Do It Yourself) Industry.

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10:36 am EDT
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Lowe's new countertop installation

We ordered a new kitchen countertop at Lowes about two months ago. About a month after we purchased the new countertop, the person measuring the space came out and said that in addition to removing the existing countertop and sink, we needed to add a support "wall" next to the dishwasher and adjust one cabinet 1/4 inch to make it level prior to installation. We did all that and about two weeks later the installers arrived. They said they couldn't install the new countertop and sink until additional backwall support and sink support were added. Fortunately, I had materials on hand to do those while the installers waited. The countertop was installed; however, there was an unattractive, very visible seam in the middle of the sink area, and the sink was so low that a total reworking of the drain had to be done. Furthermore, the threads for the waterlines for the new faucet were not exposed enough to allow a tight connection to the waterlines. Lowes contacted me to ask about the project a couple days after the installation, and I shared details and photos, but there was no offer to remedy the situation. Anyway, we were just very disappointed and would not recommend Lowes to anyone for this particular service.

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1:24 pm EDT

Lowe's purchased bathroom ceiling fan

Salem NH Lowes
my electrician opened my celing fan box and showed it to me wires already had been cut unit previously installed some place else and then reboxed hardware missing. This is happening all to often. The killer was calling lowes in Salem NH and spending 30 min on phone being told there is no manager on they are on vacation, let me find you someone. after 30 min of being transfered and speaking to 4 different people who offered nothing but hold on and let me see if I can find you someone. OMG worse customer service ever. I hung up and called headquaters...

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12:01 pm EDT

Lowe's appliances

Lowes customer service is terrible, at least in the Appliance department. In the first place you have to find someone to help you when you are interested in buying something and when you do they leave and you have to find someone else if you want to buy something. They had to order the dishwasher we bought and when it came in they said they would deliver the next day, which they didn't. We tried calling both delivery and appliance and no one answers the phone. I tried the general operator and all they do is transfer to the department and of course they still don't answer. On the 3rd day they finally delivered the dishwasher We thought something was wrong with it and called Lowes and asked to talk to a manager. They said they would have him call us, and of course he never did.

The only reason I shop at Lowes is they give me a 10% discount for being a Veteran which at least helps with the lack of customer service.

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7:56 am EDT

Lowe's flooring

To start off on 5/22/19 I was set for someone to come out and measure my floors for carpet and vinyl floors, the following week after measurements I went to the Lowe's in Winterville to pay except they lost the measurements. They set up another appointment on 6/11/19 to take the measurements again. I call the Lowe's store twice, once on 6/14/19 and I didn't get a call back. I call again on 6/15/19 they haven't figure anything out yet. Don promised me a discount for messing up my timeframe of flooring. On 6/23/19 I went to the Lowe's store to do the paperwork and pay, Tyler prepared the paperwork but it took management nearly 40 minutes to come to the flooring department. After Tyler prepared the paperwork, I went to the register with the paperwork he prepared in my hand to pay. Again I waited an hour and a half for management only to have written 3 checks, 1 they used and the others they didn't use. I then used my bank card because they thought it was fraudulent it declined. I had 3 sets of blinds in my basket that I had to leave and only part of a payment of $1009 on the flooring. I was fiercely upset because I was in your store from 6:30 pm to after closing 8:35 pm. With nothing solved . I'm so tired of them screwing things up. All management their have failed what is so simple to Krystal, Robin . upper management, which was Smith who wasn't there at that time. I need answers in this matter.

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8:18 am EDT

Lowe's store pick-up

Piscataway Lowe's and customercare@lowes.com have the lowest level of service or care for the consumer. Stay away! I made an on-line purchase for store pick-up. I only do this because I don't want to do the self-checkout that these big box stores are forcing us into. By purchasing on-line for in-store pick-up, someone has to be employed to receive the order. Someone has to pick the order. Someone has to ring up the order and take the payment.

Everything was in stock and the order should have been ready in a matter of hours. Instead, I received an email stating that my order was finally ready for pick up 5 days later! I went to the store to get my order and was told "Sorry, it isn't ready - we will have someone go and pick it now". After waiting for a few minutes, I was called back to the desk and was told to go out in the parking lot to get a cart and bring it back in so they could go and pick my order off the shelf and bring it up. REALLY? They screw up the order. They email me to come to the store. They want me to go get a cart? I told them to go screw and went to the local Ace Hardware and got the job done. A human being assisted me with my order and rang me up when I was ready to go.

I emailed customercare@lowes.com and told them up front "do not send me a "Sorry" email. What do you think I got? Sorry, we will use this as a learning experience to help other customers avoid what happened to you. BITE ME LOWE'S!

I am also offended by the lack of cashiers. Self checkout is great for those who might be in a hurry or don't care about people being replaced by technology. I on the other hand prefer to see people earn a living so that they can make a support or supplement their family income. I don't know about you, but I don't work for Lowe's. They don't give me a paycheck to check myself out. They don't give me a discount to pad their Corporate pockets with the profits saved by having you do their work for free. Wake up people!

Shop local. Shop where there is care and customer service. DON'T SHOP LOWE'S!

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12:53 pm EDT

Lowe's bathroom project products

On May 8, 2018 I had a sales presentation done by store employee Kelsey McTarnaghan which costed me $75.00 She showed what type of tub was available, and vanity. The presentation also included an estimate of what it would cost to have the tub and vanity installed which she and the person who would perform the work come to my house visited my residence in the bathroom.

She contacted me 2 to 3 weeks later to meet with her giving me a detailed sheet of the itemized cost of the parts and labor which was something I was not able to afford

On April 21, 2019 I purchased the parts and have it delivered to my home in which I was going to have my own contractor to do the install.

After coming to do the work, removing the old tub that was there and installed the new one it was discover that the tub sent would not work because the sales person Kelsey McTarraghan gave the wrong part number, the tub was facing the opposite direction from where the drain pipes would be. Also the 3 Piece Bath Accessory Kit tub and Savor Bath Door were delivered with missing parts.

A lot of time and money was lost due to this error, it will take another 2 to 3 weeks to have the correct tub delivered and instead. I have provided the sheet that was given to me by the sales person which shows the incorrect part number.

I spoke to both store managers Jessica M and Andy W and got no response. I am including copies of the transaction documents which includes a parts deal pricing of each of the items that were purchased.

I like to know what can be done. I look forward to hearing from you otherwise I would pursue other options such as legal counsel or Consumer protection assistance.

I can be reached by phone at [protected].

Sincerely,

Anthony Falso

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9:52 am EDT

Lowe's washer & dryer

Wish I would have visited this site before shopping at lowes. I never would have purchased my appliances here. Going through the same trouble as others here. It's been over a month and I still don't have them installed. Wasted 3 weekends waiting for delivery and each time something went wrong. Took a day off work with no pay and they still screwed up the delivery that time. Either they had the washer and not dryer or they sent electric and it should have been gas, etc. What a joke, I am beyond frustrated. This will definitely be the last purchase from lowes and I will be sure to talk to family and friends to encourage them not to purchase anything major from lowes!
It's a shame that a company can operate this way and still be in business!

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12:21 am EDT

Lowe's damage in my house

My name and Celia Alcantara on the 10th of this week I bought a washer machine from the Lowes store in Fernandina, and next day two employees came to deliver the machine to my house and caused serious damages to my house. I sent emails with photos to manager Daniel Foster, I went to Lowes to talk to this manager but this guy was at lunch time, I talked to another employee and nobody from this company call me!
I am completely disappointed and waiting answers and repairs of damages in my house.

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11:21 am EDT
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Lowe's lowe's service/protection plans

I purchased a compact refrigerator on 6/10/17. Also purchased a Replacement Plan. The product had a one year manufacturer warranty. The replacement plan clearly states that it starts after the manufacturer warranty ends. Therefore the product should have been covered to 6/10/19. I called on 6/9/19 and am being told my replacement plan expired the same day as the manufacturer warranty, 6/10/18. How is that possible since it clearly states that the replacement plan starts after the manufacturer warranty ends? When talking with any of the people either at service center or Lowe's customer care it does not sound like they even understand how their own plans work. I was told sorry but unfortunately there is nothing we can do. I will never purchase another protection plan through Lowe's and I will make it clear to others that they are a complete rip off!

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2:01 pm EDT

Lowe's extended warranty/troy bilt pressure washer

I bought thetroy bilt 2800 psi gas pw machine 6/21/15. I even bought an extended warranty for 3 years. The machine worked once as we tried it on a couple things. We decided to wait until the fall to use it for the project we bought it for. When we turned it on it didn't work. No water suctioning. We stored it according to all instructions in between the first and attempted second use. I tried to take it back and I was told lowes couldn't take it back because they don't handle repairs. Just give me another possibly if i'd have to pay another warranty fee. I called loews and troy bilt, I was referred to a service provider who would charge me $90 to [censored] the issue and decide if they would cover it, but it was up to troy bilt or lowes. At that point I had read this was happening to everyone. I asked about repair from troy built and they said it would cost me money to get it assessed and that it was most likely storage without even looking at it.
I've emailed their website form with no reply.
I have a receipt, the machine, and the coverage plan for lowes. I want my money back.
I know there is a class action suit being started, i'd like my money back now however.

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Contact Lowe's customer service

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

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Is ComplaintsBoard.com associated with Lowe's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lowe's Customer Service. Initial Lowe's complaints should be directed to their team directly. You can find contact details for Lowe's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Lowe's. Discuss the issues you have had with Lowe's and work with their customer service team to find a resolution.