Lowe's

Recently I purchased a Delta Table Saw from Lowe's in Las Cruces, NM. I live in Roswell, NM. I ordered it online per instructions from the online representative saying it was the only one available and to confirm the order for pick up. I traveled to Las Cruces to pick up the item, I noticed the box was damaged and told the employees I was worried about the contents being damaged as I live in Roswell and there is no Lowes there. They assured me it would be OK, the straps that they lift the box with were what damaged the box. I took the item home and tried to put it together and it would not level, after inspecting the unit one of the tubular legs were dented therefore it was not able to be leveled. I contacted the Lowe's in Las Cruces talked to a Manager named Josh he said he would see what could be done, maybe new legs shipped to me. I waited for him to get back to me never got a response so I called Lowe's again this time I spoke to the Store Manager named Kevin, he said he had one at his location to come and exchange it, he said he would pay for gas maybe a pizza, I said to Kevin I am already late on some cabinets for a customer I am not going to be able to make it to Las Cruces till Sat. Feb. 27. I asked maybe he could cut the price in the form of a Lowe's gift card therefore the money is spent at Lowe's. I did ask if he could reduce by half the cost of the table on the card, and I would exchange it for the new one. He said there was no way he could do that. He said usually I would have had you bring it back and exchange it for nothing.

Lowes customer service is terrible, at least in the Appliance department. In the first place you have to find someone to help you when you are interested in buying something and when you do they leave and you have to find someone else if you want to buy something. They had to order the dishwasher we bought and when it came in they said they would deliver the next day, which they didn't. We tried calling both delivery and appliance and no one answers the phone. I tried the general operator and all they do is transfer to the department and of course they still don't answer. On the 3rd day they finally delivered the dishwasher We thought something was wrong with it and called Lowes and asked to talk to a manager. They said they would have him call us, and of course he never did.

The only reason I shop at Lowes is they give me a 10% discount for being a Veteran which at least helps with the lack of customer service.