Lowe's
reviews and complaints

We were told that to get the military discount, we needed to go sign up and make an account on lowes.com. Why? Home Depot simply checks your military ID and scans a card into the system when you're checking out. Why does Lowe's feel the need to force people to sign up? Just so they can make money selling your data, I'd assume. Don't waste your time at this place! Just go to Home Depot instead!

I ordered a swing on March 29. Order number [protected]

Item number 4355523. It was supposed to be delivered on April 4. I have had such a busy week I did not think about it till today April 7. When I went online to check it said Fedx had delivered it on April 4th. Which would have been Tuesday. So I asked my husband did my swing come where is it. He then said no. So I get on line and chat with someone who then tells me it was sent to our old address. e have not lived there for over 3 years. So I do not understand how this happened. I did the order on the app. from my phone while at work but I did not enter that address I didnt enter any address thinking it would come here like everything else I have ordered from Lowes. I was told to contract credit dept they said no refund because address was entered wrong. I was aslo told when I ordered it that it was only available on line so nothing Lowes could do so no refund or replacement item. But if the person it was delivered to will return it I could get a refund. People are not that honest especially in that neighborhood. So that will not happen so these people get a free swing. I get nothing but a bill I should not have to pay. I just want a refund or a swing. I cannot understand why Lowes is not making this right. I should not have to pay for something I did not get help please get me a swing or refund. It should have never went to 239 Dixon Circle WE have not lived there for almost 4 years this June

The cashier called to the garden section to tell them I need a pallet of bricks and told me to pull around to the side, I loaded my wood into my trailer and went to the side. All the gates were locked for the garden section, the guy putting bricks on the pallet said he called for someone to open the gate, I had to go to customer service three times to try to get someone to open the gate, when there was two people who had keys, it took over an hour to get a gate open and me walking back and forth with my COPD to get help, finally I got pissed and started yelling because I kept being told the guys are in the back, all the employees were in the back. Finally I waited for Justin Pitts to come and open the gate, I guess after an hour of being nice it took me getting pissed off to get something done. My husband is a Vietnam Veteran waiting for me to get home with food, he was already in bed when I got home. I’m fixing to remodel my place and buy new appliances, not sure I want to get treated how I was on that day when I spend so much money at lowes. I have the pro card and reg card, should I just cut them up and go to Home Depot down the road. When I called to complain on Friday, I asked to talk to the highest manager there, he was in a meeting, I talked to a female and music came on at one point of the conversation and we lost signal, I didn’t feel like she cared. I feel I need compensation for what I went through, dealing with 6 different people and couldn’t get help, the only one trying to help was the one that put bricks on the pallet, he called for a key several times and the other manager showed up and my son said he was mad at the guy that was helping me for calling him. I shouldn’t have had to get mad to get help, I loved shopping at lowes before this. I can’t believe what I went thru to get a gate open

ordered flooring and it cannot be installed. have been waiting on product to get picked up and returned. we are told that we will get phone calls about lowes coming to my house to pick up stuff never get a call. been dealing with this since 03/17/2023. when called the store they never answer or call me back when told they will.

we paid almost $10,000 cash for flooring and want the product picked up then returned to the store so we can get a refund.

the product is to much and heavy for me to return or i would do it myself. why is it so harneeds to call me or my wifes number and tell me when they are coming to pick this up. we have been waiting since 03/17/2023.

Jonathan Smoot [protected]

Holly Williams 740-941-8701d to get managers to answer the phones to get this done.

I am emailing to submit a complaint about terrible service received through Lowe's Protection Plus. My refrigerator stopped working again for a second time after your company sent technicians to work on it. The first request was sent in January of this year, the second request was made last week on 4/1. A technician came out in January and apparently only fixed the refrigerator temporarily since it is now broken again with the same issue in April. The technician who came out from Nana Services came on 4/3 to look at the refrigerator but did not fix it. When I called to get an update, they stated I had to set up a new appointment. They then stated they would be coming the following day 4/8, when I asked what time they stated they would call me back. I then received an email link to schedule an appointment, with only appointments showing up for the following week. My food is totally spoiled so I cannot wait another week for the refrigerator to be fixed. I called Nana Services to ask them to come the next day at least as they stated and the technician spoke rudely and hung up. I then called Lowe's Protection Plan back and they are stating that the first available appointment is on a Sunday 4/9 but would not provide me with any confirmation email or text of this appointment. This has to be the absolute worst service and I believe they are a scam. I also believe they hire scam companies to work for them like Nana Services and only take people's money and never actually fix anything. I really wish the law could be involved because these companies are scam artists!

Bought a Brand New dishwasher and had it installed from Lowes. From day one it leaked from the door area. After the 3rd installation tech came to verify that it was truly leaking, I was informed that "I" Had to call Whirlpool Warranty department to get it repaired.

I called the store and asked why a new product sold to me that was faulty, was now my responsibly to get fixed.

This was on the first day, not weeks, or months later.

They will take no responsibility for the product or for customer satisfaction.

On 04/04/2023 I ordered a Westinghouse pressure washer online from Lowe's website because the site said it would be delivered on 04/05/2023 (est). which was the next day and the day I needed it. The next day it kept showing it would be delivered that day, until late in the afternoon, when it finally changed to 04/11/2023. That was 6 days later than the website said it would be delivered. I live just a few miles from Atlanta and thought the delivery would probably come from there, but no, it is coming from the other side of the USA, from Nevada. I wanted to file a complaint with Lowe's by phone, but there is a 10 minute wait, or they can call back. I have better things to do than wait on hold, or wait around all day for a phone call.

Since I needed the pressure washer on the day it was supposed to arrive, and the one I bought from Lowe's was going to be a week later, I had no option than to go elsewhere and buy one that day. I will be taking the one from Lowe's, if and when it arrives, straight to the local Lowe's for a refund and hope they don't give me a hassel returning it.

Lowe's scheduled a delivery by their delivery contractor Spirit. The delivery persons broke a glass shower door, after repeatedly informing them of the glass in the box. But they ignored the instructions and broke the $700 shower door. Even though his picture was taken and submitted to Low'es and their contractor, they are refusing to pay for it or credit us. It is very unfair and unjust. Lowe's asks to contact their contractor and visa versa.

Hello I didn’t have my receipt for a saw blade and light switches but used my credit card, a visa. I was told I could not get a store credit to purchase the correct saw blade and switches I needed. I have never had this problem. I wish to find out why I am this time. I can tell you I spend quite a bit of money with your company. So my question is do I need to just order from Amazon that has a no hassle return policy? So I leave it up to you. The saw blade is a 10 inch 80 tooth and the switches were 2 - 4 ways. I need a 12 inch blade and 2 regular switches. They were purchased within a 2 week period and I always use my credit card. Please let me know what you decide, this will determine my future companies I purchase from.

I bought a washer in store and the process went smoothly until it came time for delivery. First scheduled delivery no call no show. I called the delivery service line and they informed me that my window had been pushed back for another hour. Still no one came. I rescheduled another delivery for two days later. Another no call no show. Said the washer was in the wrong line in the warehouse, and that it never got loaded on the truck. Rescheduled again for 2 days later. Another no call no show. This time they told me my delivery window I tried to call the store this time and an automated message snagged my call instead and told me that the window had been pushed back for another hour. Like they were going to show up at 9 pm. I called customer service and got a refund since I never received my washer.

Scheduled a warranty issue on my washer. They came out end of March and said they needed to order a part. Rescheduled repair for today between 8 and 12. No one showed up. Wasted my entire morning and cost me lost income. Trying to tall with somone was nearly impossible. Communication is non existent other than some service center in the Phillipines. I paid for an extended warranty that is nearly impossible for you all to execute. I understand now that you use outside contractors. They Told me though we set an appointment, we had to call them when parts arrived. I neither was told that, nor did I ever receive parts. I gave the money to Lowe's, yet you are taking no responsibility and blaming it on your outside contractor, In the meantime I have an unusable washer and a wife sick with cancer that I need to wash sheets and clothing daily. Does anyone their care about customers. If you continue to delay then you should replace the machine

David Patrick Babel

4217 Vaughan Lane

Sarasota, FL 34241

941=966-2400

Claim # [protected]

On Thursday 3/30 I went to Lady Lake Lowes to pick out vinyl fencing. Talked to contractors desk to get info on installer. Talked to installer ,Sayyad Shakur , by phone that day and sent him all the information he requested. He called back and advised he would have to talk to his installer. Have not heard anything from him and have left several messages. Yesterday 4/3 talked to someone at the contractor services desk and advised of my problem and he advised that he would find out and call me right back. Needless to say 24 hrs later have heard nothing. I tried to contact store manage but have been put on hold for an eternity and nothing. If this continues I will be going 3 miles south to Home Depot and complete my purchase there. Thanks for any help you might give. Bill Smith. My phone # is [protected] and email [protected]@gmail.com

My name is Karen Vanek. I live at 1048 Pittsford Mendon Rd. My email is karen.vanek.[protected]@gmail.com. My phone is [protected].

i Purchased an IDYLLIS Freezer Model IF71CM33NW IN Aug of 2019.. I purchased it based on the information on the website. The website says it has a 60 month warranty of the sealed system. This freezer broke earlier this year.

I called Lowe's and they told me to call [protected] for information on an Idyllis freezer. I called this number 3 times. The first time my reference number was 4218751 and I talked to Karen. She checked into this, took down the model number and brand and told me that it had a 60 month warranty and told me to take the freezer, and my receipt to a Lowe's store and they would give me credit for a new freezer. I went to a Lowe.s store and gave them the reference number and they refused to do anything about it... they had no idea what the reference was and said they could to nothing with a 4 1/2 yr old freezer. I had to wait for a least 30 mins while they decided what to do. They told me to call the manufacturer again (which is of course this lowes 800 phone number)..

I called again, talked to Eli and got a new reference #: 4278661. He told me to go to a Lowe's store, take my receipt, and talk to customer service and have them call the [protected] number and give them the new reference number. He said "do not worry you will get a credit as they do not sell Idyllis freezers anymore". He also agreed it was a 60 month warranty. I then went to a different Lowe's store hoping I wouldn't have to wait so long for service. . I didn't think it mattered what store. I had to wait at least 30 minutes , probably more at this store. They called the 800 number. They refused to give me the credit because they said the manual said it was a 12 month warranty, even though the website says it is 60 month on the sealed system (and that is what failed). I purchased the item based on the website not the manual. I never looked at the warranty listed in the manual. I did not get that until the product was already purchased. I think the website should overrule the manual. I also think the customer service at the Lowe's store should be in sync with the 800 number and that the customer service people at Lowe's should understand what a reference number is from a Lowe's products phone number and should know what to do with it. I think it is ridiculous I got different answers the third time this number was called. I also think it is ridiculous that I had to call 2 times and had to go to the store and wait so long 2 times.

I am not pleased with your customer service, and do not plan on ever buying anything big from Lowe's again. I have a big freezer on order and am planning on cancelling it.

from the lowes website for Idyllis freezer model IF71CM33NW ::

Base Warranty Labor (Months)

12

Sealed Refrg Sys Warranty Labor (Months)

60

Cabinet Liner Warranty Labor (Months)

12

Door Texture

Smooth

Door Shelves

0

Series Name

None

ENERGY STAR Certified

Cabinet Color

White

Height (Inches)

33.25

Manufacturer Color/Finish

White

CEE Tier Qualified

N/A

Electronic Temperature Control

Temperature Alarm

ADA Compliant

I also attached a pic from their website

So we went today to shop at Lowes in Missoula MT I found a nice little patio set 1 table 4 chairs for the great price of 428.00. I asked the young associate if that price was correct and she said yes. So I said we take it and she told me it would be about a half hour for them to get the items and bring it to the front No Problem. We get everything delivered to the cash register and it rings up a whooping 698.00 so I told the cashier that this was an incorrect price and I retrieved the advertisement from the patio table to show her. It clearly stated NEW LOWER PRICE 428.00 for a 5 piece set. She was very sweet and confused and asked her assistant manager what to do he just looked at me and was extremely rude when he said well I guess someone doesnt know how to do math meaning one of the other employees who priced this item. So I stated that he should honor that price and he blatantly told me he was not giving me 270 dollars worth of merchandise. I didnt ask for that just wanted the items listed at that price. So I said I did not want it at that price. By the time I left I was so upset I started to hyperventilate because of his demeanor towards me. I really felt I was being verbally assaulted. Never again No more Lowes for me.

On 1 APR 23 I tried to return a 250 foot roll of 12/3 direct bury wire and was denied. I purchased the wire a couple of months ago with cash and had no receipt. All I wanted was store credit so I could get the right wire because my electrician said I got the wrong kind and he couldn't use it. I was told at the return desk that I couldn't return without a receipt or card because it was a high theft/dollar item. I paid cash and am now being punished for it? I got the right wire but now am sitting on approximately $250-$260 of wire I have no use for. I find this unacceptable. I've spent 10's of thousands of dollars at Lowes of Big Flats, NY and you can bet that if I don't get a satisfactory answer in a timely fashion that I will drive the extra 10 miles to Home Depot from now on.

Ordered a new Samsung washer from Lowe's two weeks ago, was told I couldn't get it delivered any sooner than today [4-1-2023] even though they had 27 of them in the warehouse. Okay, I can live with this.

What I can't live with is Lowe's third party delivery service XPO. They arrived within the delivery window, but it was raining, so my new washer sat in the rain for at least 15 minutes while they took the packaging off. Instead of making sure my storm door was opened with the hydraulic arms that keep it open, they bring the washer to the door and attempt to bring it in using their elbows to hold the door open. In the process they managed to rip the storm door completely off my house! A little detail they didn't notice until I asked them what they had done to the door.

They tried and failed to rehang the door, breaking all the moulding in the process. They call a supervisor who barely said 5 words to me, but says it will be fixed today. No such luck. After several calls to Lowe's and XPO someone will be available tomorrow to fix the door...I'm not going to hold my breath.

If all of this isn't a big enough inconvenience, let's add insult to injury: the delivery drivers had the nerve to "give" me some new stainless steel mesh washer hoses..as if this would make the destruction of property easier to deal with.

Lowe's delivery FAQ's state that if their delivery service has to remove doors to get your product in the home they will replace the door like it was never removed. I guess that doesn't apply when it's ripped off the house.

This was my first large appliance purchase from Lowe's, it will also be my last. If they can't provide a better delivery service than XPO, and they refuse to take responsibilty for damage they don't deserve my business.

I purchased a washing machine for $618.00 at the Lowes store in Lake Charles, LA. I was told that if we applied for a Lowe's credit card that we would receive a 20% discount up to $100. We applied and we were accepted. That is the only reason that I applied because I have other credit cards. Also, I purchased a Lowe's protection Plan. While trying to resolve a problem with registering the washing machine, I realized that I did not receive the 20% discount.

I went back to the Lowes store and was told that I had to speak with the delivery service since the washing machine had already been delivered. I have called this number [protected]) five times and I have disconnected every time. I called the manager at the Lowes store and was told by Jonathan to call customer care at [protected]. I was on hold for 25 minutes and then just gave up.

I don't understand why the Lowes store cannot make this adjustment. I feel that Lowes may have taken advantage of me because I am a senior citizen.

I purchased and picked up a dishwasher from Lowe‘s on 3/22/2023. Lowe’s loaded the dishwasher and 2 other appliances in a friend’s pickup truck. We unloaded all the appliances and placed them in my condo. None of the boxes show any sign of damage. The dishwasher was unboxed and placed in position awaiting a plumber to install it. On 3/30/2023, my plumber attempted to install the dishwasher but found that the dishwasher door is misaligned. Since it’s past 48 hours, Lowe’s refuses to accept a return.

I purchased a washer at the store.

I have received my ebill today.

It does not show the $38.00 I paid for the haul away charge.

Ebill has the $596.60 for the washer,

the next line is for a delivery fee that has $0.00.

Which is correct, free delivery if purchase is high enough price.

Then subtotal is $634.60.

No line item for for the extra $38.00

I don't dispute paying the haul away if it is a legitimate charge that I was told at the store and paid.

My problem is it isn't reflected on the ebill.

A 3rd party delivery service Lowe's used has been a nightmare. If you buy anything from Lowe's they no longer deliver themselves. They hire out 3rd party delivery and installation services. These people do not work for Lowe's. I bought all new kitchen appliances during the President's Day sale on 2/20/23, since I am planning on selling the home, and it has been an absolute nightmare and I still do not have all of my appliances. The dishwasher was damaged when the delivery person opened it up in my driveway but instead of going back to the store to get another one that day, which he had me call the store and check on, he left and made me reschedule another delivery date a week later. Now I had a hole in my counter where he had already removed my old dishwasher. Why wasn't the dishwasher inspected before removing my old dishwasher leaving without any dishwasher? The refrigerator was delivered at 8pm by two young men who were pushing to get the job done and, in doing so, damaged my kitchen cabinets. Also, instead of measuring the new fridge to make sure it would fit before bringing it into my home, like the other delivery men, they removed my fridge and brought the new one in. Well guess what? It doesn't fit. The delivery men kept my fridge and left the new one that doesn't fit sitting there saying oh well and guess you'll have to use it until you order a new one and left. I now have a fridge sitting in the middle of my kitchen and had to order another one which costs me over twice as much as the first because now the sales are over. The first fridge was $1149 and the new one is $2659. Now I keep getting email messages pushing back the delivery date of the other new fridge. I filed a claim on the damage to my kitchen cabinets and they are wanting to pay me cash for the damage, but the cash will not get my cabinet fixed. I live in a mobile home and the kitchen cabinets are covered with peel and stick material. It can't be fixed like the insurance claim says with wood filler and a wood stain pen. I need the peel and stick material matched and applied by a professional that can perform the task similar to refacing a kitchen cabinet. It is not something I can do myself and I would imagine will cost more than the $70 I am being offered so far by the 3rd party insurance company. The insurance man said though that the amount could be increased based on the costs of the repair if I provided documentation. I contacted the Assistant Store Manager of my store, since he gave me his email address when I purchased the higher priced fridge, and explained all of the problems I was having. I emailed him how the insurance company for the 3rd party delivery service Lowe's hired was willing to pay a subcontractor if Lowe's hired one to fix the cabinet. Well, he emailed me back saying, "I apologize about everything you have been through regarding your delivery. I am sorry, but I do not have the ability to send out a subcontractor to repair the damage." They hire 3rd party installers and subcontractors all the time now so I don't understand why Lowe's can't send someone to fix the mistake and damage done by a 3rd party delivery service they hired to do a job for them. This should not fall on me on trying to find someone to fix my cabinet. It is near impossible to find contractors to work on mobile homes. Lowe's would be reimbursed by the 3rd party claim office, and I would have my cabinet fixed properly and looking like it did and not just cobbed up. Getting the damage repaired should not inconvenience me as a customer. What happen to customer service? Lastly, the handle to my new oven has a chip. I called Lowe's asking if the handle could just be replaced since I have only had the oven for about a week. No way did I want to have to order another and take a chance of another bad delivery situation. Well, they ordered the handle and now expect me to go to the store to pick it up and install it myself, which probably isn't a big deal, but I paid for a 3-year service contract on all of the appliances. Why did I pay extra for 3-year service contracts on all of my new appliances with Lowe's when I am expected to service my own oven? Upset?! You bet! I can't wait for this whole nightmare to end! I cannot believe the customer service at Lowe's.