Long John Silver'stheir overall customer service, especially with coupons

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a verified customer
Verified customer

Store #2220 in Lakewood Colorado has the WORST customer service I have ever seen, and this has been going on for several months. We have gone there to use coupons (both digital and printed) many times over the last several months, and the store always has an excuse as to why they cannot honor the coupon. When we have a digital coupon, they say the coupon must be printed. If we have a printed coupon, they say their manager doesn't take coupons, or that because their store is also a Taco Bell that they do not have what the coupon states, and they won't substitute anything. Also, the LJS website says they have a store in Denver at 38th and Wadsworth Blvd., but we drove all the way there and there is no store. Between that and not being served at the Lakewood store, we wasted an hour of our time. Their manager should be fired or the franchise closed, they are a waste of time.

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