Long John Silver's review: management/customer service

This accrued at my local family Long John Silvers location I have enjoyed for many years (meaning growing up as a child and currently bringing my kids now one currently 18yrs old). On January 5, 2019 it was around 2pm meaning it's still happy hr time and I usually get a good size order for leftovers. My cashier was Alisha and she was calling out how many shrimp pieces in the order as I go and a lady walks up and very rude looks at me and says do you know the number of shrimp pieces your ordering and I had to figure it out while she stood looking at me. All together it was 23 shrimp pieces in my order. It wasn't busy at all inside and drive thru had a car but it still took over 1/2 hr for my to go order. I have been shorted many times from this location in the past so before I walk out the doors I check everything over and this order I was shorted a piece of fish $1.50 so like normal I just let my cashier know and show her my order spread out and opened on the table. She apologised and said she would be right back with it. 5 min later my cashier walked up with 2 other ladies and the same lady who was rude about the shrimp pieces grabbed my receipt out of my hand and said let me see. At first I was very upset with this lady and she turned to the other lady and spoke in a different language waving the recipe in her hand. She didn't say anything too me and slammed my receipt on the table next to my food and stormed away. I didn't want to cause a scene so I asked Alisha to get her name for me and Alisha didn't give it to me when she handed me the missing piece of fish. I walked up to the counter and asked for the manager and it was the same lady who was rude this whole visit named Ambreen. This all made my family's food cold by the time everything was over. I don't think guest should have to go thru this experience and I'm very disappointed with the guest service and the food because I waited so long. Usually it takes them 1 or 2 min to correct the mistake. I think it would be in the company's best interest to have Ambreen attend a guest service class on how to treat customers and staff. As you can see with my pictures I do come to this location 3 to 4 times a week at times but as of today I haven't returned.

View 0 more photos