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I've been trying to pay my mortgage for a week now. My first attempt was on Nov 22nd paying online and the website returned a 404 not found error. I assumed the website was down for maintenance and went to bed thinking I'd pay in the morning.
The next morning I had the same issue. Couldn't access the online portal. So I tried calling them and hot an automated message saying the can't access their systems to service accounts and please call back later. This is still the case as of today 11/29/2023. Thus is due on the 1st and I find it ridiculous that we've been given virtually zero guidance on what to do, how this could effect us, or even what data of ours has been compromised. Do these ransomers have my social now? Do they have my bank information? I'm in a tough spot in life already and this could potentially ruin me. I'm losing sleep over this every night hoping that I'll get some information the next day but still...nothing changes.
Companies have an obligation to protect our sensitive information. Especially Companies like this that refuse to be paid with a debit card and make us provide direct bank account access with information that's A LOT more sensitive. They have not protected this info and, in fact, won't even give us the information necessary to act to protect our own information.
Claimed loss: We will see...
Desired outcome: Guidance on what was compromised and what steps should be taken to protect myself. Maybe stop requiring bank account numbers. Debit cards are much easier to replace than the checking account. It's also easier to cut off thieves access to
That is exactly the same thing going on with me as well. Website is down and no one will answer the line. Also automated system is down as well!