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LoanCare

LoanCare

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2 241 complaints
76 resolved 165 unresolved

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LoanCare reviews & complaints 361 - 241

LoanCare complaints 241

LoanCare - unsolicited field inspector home visit.

On April 1st 2018, the day after Easter, a field inspector (SL-7) came to my home uninvited. My kids were home that day while I was not. While he didn't run into my kids that day they were playing...

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LoanCare - mortgage

This is the worst mortgage company I have ever dealt with. They bought my mortgage from Chase and I had a bad feeling because I looked up the reviews. And a couple months later sure enough they raise...

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LoanCare - processing

Started feb 17 2018 they never rec my on line payment. Yet payment have been taken out starting in july, on time and now all of a sudden hey they haven"t rec it. Calling and calling on hold 28 min then a (click) haang up repeat call id John then (click) haang up. Last call sat march 17 at 10am info said rec payment march 8 2018. Well on hold again 32 min (click) haang up tired of calling press this press this and then on hold and guess what a haang up.

LoanCare - mortgage provider

This is actually an Umbrella Company it's Western Union and Wells Fargo. Poor Communication, unprofessional customer service and the IT department is a joke. This is a fly by night operation not to be trusted. It operates more like an investment firm using the people it provides loans to as hunters for their investments. This companies main goal is to foreclose and resell. This is a warning to anyone considering using their services.

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LoanCare - customer service

Avoid this company!! Countless numbers of calls were made to gain online access and get my tax info without success. They keep saying they mailed the info and never did or say they sent an email to reset the password and it is never received! Yes junk and spam mail was checked! They will put you long holds and often hang up on you! Worst customer service ever!!!6

LoanCare - mortgage

LoanCare bought my mortgage from Wells Fargo (WF) as of 7/2017. Never a problem with WF in 10 years. In September, LoanCare paid the escrowed real estate taxes at 100% of the bill, rather than the...

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LoanCare - can't make a payment

Since late November I have not been able to get through by phone or log in online to male a payment. Have left my number to be called back or get a message to call back the next day and sorry for the inconvenience. But the sure call me with an automated call every day. Mortgage is super late now with no way to pay.

I habe called every number that I can find and they all lead to the same result. Have emailed the only email I can find and have heard back.

Thanks for horrible service loancare!

I'm having the same issues with LoanCare, I have been contacting via email and phone, without much response. Customer Service stated that theyt are looking into my missing payments. They returned one of my payments as well. I can't login into my account either. A manager was supposed to had contact me and I'm still waiting on that phone call. I have called them at least 6 times waiting for an update. I decided to call them again and I find out that my account has been moved to loss mitigations. This is horrible service. I do not recommend them. We need these banks to stop selling our loans to these 3rd parties.

LoanCare - payment amounts/unable to speak to anyone

2 months after we closed on our house they purchased my mortgage - though they didn't send me information so I mailed the payment to the original company (was late that month). I was told at the time...

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LoanCare - mortgage

This is the worst company ever. My loan was transferred to this company and every since then they have been sending me statements in the mail saying I have shortages and I've never had this issue at...

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LoanCare - illegal foreclosure attempt

I have not received a notice of default from loan care last check the bankruptcy had made all payments, my husband and I have made payments and plus they kept money from the MIP Surplus of $2000. But...

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LoanCare - mortgage

Movement Mortgage sold my refinance loan to this company 6 months after we closed. Loan Care increased my payment by $40 claiming it was due to an increase in property taxes. Not true. I'm changing...

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LoanCare - payment and customer service

The worst company ever!!! My loan was transferred over and 60 days later they were able to locate my loan. Sent my payments to the old company and it was returned to me a month later!!! By the time I...

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LoanCare - mortgage services

Loan Care LLC, a TERRIBLE company! They are scammers, I spoke with my bank and they said that payments were sent to them every month on the 9th, within the grace period and they decided to process it...

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LoanCare - va loan servicing & escrow account handling

This company does not service my VA Escrow account well. They missed my July Town of Brooklyn Quarterly Real Estate Tax Payment and should be audited for possible Trust Fund malfeasance at a...

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LoanCare - mortgage/property tax

Last month July, we received a letter from them that This month of August our mortgage from 3700+ will now be 4500+, we called their customer service and they said it was increased because our...

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LoanCare - charges, insurance transfers

When our loan was changed to Loancare - what a surprise - you have to pay a $12 fee to make your loan payment over the phone (like they are getting money just to service the loan anyway). Went to change homeowners insurance - that was a real trip. Loancare's insurance department and escrow departments are completely separate - therefore the left hand does not know what the right had is doing. They supposedly paid the new insurance (we were sent an email) - then they took the payment back because they had already paid the old insurance co. (Never sent us an email or acknowledgement that the payment did not go) This was over 2 weeks ago - as of today it still states they paid the new insurance company 2 weeks ago. Everything got so confusing we were almost without home owners insurance.

LoanCare - home loan

My loan was sold to this company and it has been torture dealing with these people ever since. I recently did a refi with them and it was the worst experience of my life. These people have no idea what they are doing. Thankfully, the refi is over and today I was contacted by my insurance company stating my mortgage company refuses to pay them even though the funds are in my escrow account. When I called loancare to ask them why. They had no clue what they were doing nor had an explanantion as to why they don't want to pay my insurance company. What a joke!

LoanCare - customer service

You cannot speak to a person! I just spent a half-hour trying to get to a rep, but the response call tree never offers that option, no matter what you do. This company screwed up the handover from and earlier mortgage company as well. I would like to increase my mortgage payment, but can't do it without speaking to someone and that is apparently impossible.

LoanCare - overcharged $250 a month on mortgage to pay property taxes

I'd like to find out if there is a class action lawsuit pending against this company. My property taxes were overpaid in 2016 almost $2, 000. I informed them of the overage and sent a corrected property tax bill in february. It is not may and they have still not corrected my bill. They have raised my mortgage payment $250 a month to cover the incorrect property tax amount. Needless to say, I am struggling to continue to pay the additional $250 a month. Each time I call, I am told it will be processed in 24-48 hours. That is since february. I have not had a returned call from a supervisor yet. Each time I call I am told the sos>

LoanCare - mortgage

Loancare was servicing my mortgage in 2014. They sold it to another company in March 2015, but when I went to refinance my mortgage in 2017, I found out that Loancare failed to take the debt off of...

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