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LoanCare Customer Service Phone, Email, Contacts

LoanCare
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www.myloancare.com
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LoanCare complaints 323

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5:41 am EDT
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LoanCare house loan

My loan was sold to Loancare Servicing Center Inc. recently and it has been nothing but a disaster. They first got my home owners insurance renewal date incorrect so not only did I have to upload the invoice on their website, I had to fax it to them and then make multiple phone calls in order for them to send the check from my escrow account on time. Second thing, they sent me temporary coupons to make my monthly loan payments. The very first payment I sent them (with their coupon they provided) they put my check directly to the principle and not the towards my monthly payment. It has now been 21 days since I first notified them about their mistake. I was first told it would be corrected by October 9th. It is now October 18th and it is still not corrected. I have been calling on a daily basis, every time someone tells me it will be corrected by the end of the day. I also ask to speak with a supervisor. They obviously tell me that no one is available but ask for my phone number so someone can call me back in the next 24 hrs. Of course no one ever does.

I have had multiple home loans with other companies and have never had the problems that I am having with Loancare Servicing Center Inc. To anybody else that has a home loan, you should hope that it doesn't get sold to this company otherwise you are in for nothing but problems.

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6:18 am EDT
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LoanCare mortgage servicing

Like many of you on here my loan was sold (9/1/2016) to this company. To date they have yet to pay my propery insurance and i'm having zero luck getting in touch with them. I called and left vm's, sent emails and sat on hold many time. Currently on hold for 1:05hrs and counting. What recourse do we have? Is there a gov or state agency that can lean on this company? I jumped on my linkedin this morning and sent connect request to every senior leadership title in the company. I have perfect credit and have never missed a payment... Ever... Help

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Update by JackH13
Jan 04, 2017 10:55 am EST

Update 01/01/2017

Wanted to give an update on my posting in hopes that it may lend value to another reader. I received word on 10/9 from my insurance that my policy had been canceled for non-payment. I expected as much given that I spent considerable time trying to get in contact Loan Care in the previous weeks, but was not successful. However, my low exceptions of service from this company didn't deaden the horrified feeling of realizing that my biggest investment was now without coverage. I promptly called eSurance and had the policy reinstated. The full cost of the policy was paid out of my personal funds and as of this writing Loan Care has yet to send me or eSurance a check to reimburse me. This has whole situation got me thinking of what would happen if I could not cover the funds in have escrowed. I've been very blessed and I'm able to cut a check to cover the insurance without the risk of missing payments on my other obligations. Something I'm very grateful for. But, what if someone does not have the same ability to pay their insurance out of their pocket? What if something happens to their property that causes significant damage or, god forbid a total loss situation. I've decided to take the steps to file a complaint with the State Of Kentucky and the Federal government. I would strongly encourage anyone that feels they have been wronged with looking into your options State vary on the process, you'll need to Google to find out or visit your states site. The process to file a complaint with the Feds is very straight forward; though the agency will very depending on the type of complaint. I'm not sure if Complaintsboard strips website url's so i've pasted below text from the usa"dot"gov site.

If you feel that you have been the victim of a discriminatory lending transaction, you can contact the Federal Trade Commission (FTC) or file a complaint using their Online Complaint Assistant. The FTC has enforcement authority in the case of mortgage companies for the following laws:

Equal Credit Opportunity Act (ECOA)
Truth in Lending Act
Fair Credit Reporting Act
You may also file consumer complaints using the following resources:

Consumer Financial Protection Bureau (CFPB)
State/local consumer protection agencies

I've yet to get anywhere with Loan Care, but I'm hopeful that this information might help someone out. There used to be a time when you had to service your customers to keep your doors open. What happened?

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CL10
, US
Dec 02, 2016 9:12 am EST

This company took over servicing my loan back mid 2016. It is the 4th one that I have dealt with. I had been paying into escrow every month and then noticed that it had a 3, 300 dollar negative balance last month. They claim they never received the Homeowners Insurance info so they had to put me on forced place insurance which is outrageously priced. Meanwhile, my personal policy had lapsed due to nonpayment. All the previous banks had no problems paying my personal homeowners out of my escrow. Now my monthly payment has increased by 40% to compensate for the forced place insurance. There customer service keeps running me in circles and trying to confuse me. Absolute nightmare!

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S Tex
Houston, US
Oct 28, 2016 3:06 am EDT

I am also in the middle of a nightmare dealing with this company who purchased my loan effective 8/1/2016, did not communicate with me, misapplied my 3 payments to other accounts, reported me to credit bureaus as 60 days late, has failed to account for $14, 000 missing from my escrow account. I filed a complaint with CFPB and also with the State of Texas because that is the property address. They then reported the issue as resolved when it is not, and removed my online account access as of today.

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10:59 am EDT

LoanCare charges for phone and web and only a po box

Write your senators. Write credit bureau associations to stop doing business with Service Link, owner of Loan Care. Above all notify all Better Business Bureaus ...which ironically is " updating " the rating of Loan Care as I type. No institutions in this day and age should ever charge for phone and on line payments. This is worse because payments go to a PO Box...zero accountability. Plus major complaints of Serve Link failing to pay local governments...so also write your county commissioners and state attorneys general.

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10:50 am EDT
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LoanCare awful company keeps returning my payments. / customer service nightmare

This is the worst experience ever! My mortgage was purchased by loanCare Serving in July. The customer service is HORRIBLE instead of helping you they just put you back in the cue. A normal wait time is 20 to 30 minutes and I'm on my 5th time calling and still do not have my problem resolved.
Every month when I automatic deposit my mortgage payment they send the wire back to the bank by paper check with no explanation. When I call customer service they tell me they didn't receive my monthly payment and they didn't return the wire. when the put me on hold usually 10 to 15 minutes they don't come back it just goes back in the cue and you start over. I have record from the bank it was returned and Im done arguing as my mortgage is now 60 days past due. My previous company tells me I have 3 months get it straightened out until it affects my credit and it looks like it will take every last minute to get this fixed.
WHY DO THEY RETURN MY PAYMENT? 15 years with a mortgage and never had a late payment.
Who has time for this mess, I called yesterday and today to make them take payment by phone, but they didn't answer either time and I waited for 25 minutes both times. They say the have a automatic payment center but they don't you just go into forever hold. Still waiting for supervisor to call me back its been 5 days on that return call.
TAKE MY MONEY and stop mailing be threatening letters when I'm a A+ customer and you are the idiots.

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9:43 pm EDT
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LoanCare lost my payments

For the last 6 months my husband and I have been disputing a "missing payment" that loan care never posted to our account. After submitting 4-5 bank statements (Because they said they never received them) and also the ach transaction from our bank showing this payment was indeed taken out and cleared our account we receive an email from them saying all is clear, account is current. Calling them once again to find out how we go about removing all the negative reportings they have filed against my husbands credit along with the 1, 200 in late charges, they proceed to tell us the dispute was never for 2015 it is now sept 2014. Only a couple of months after we closed on the house. So. I submitted the 9/2015 bank records and they will not accept them because they want something that shows what the balance was immediately prior to the mortgage payment being taken out and the balance immediately after. They are the worst mortgage company. My husband and I are looking into an attorney.

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2:16 pm EDT

LoanCare do not use all of these private money lender here

Do not use all of these private money lender here. They are located in nigeria, ghana, turkey, france and israel my name is margret buchan, I am from united state. Have you been looking for a loan?Do you need an urgent personal or business loan?Contact morris and company trust fund limited he help me with a loan of $800.000 some days ago after been scammed of $12000 from a woman claiming to be a loan lender but I thank god today that I got my loan worth $800.000. Feel free to contact the company for a genuine financial service. Email: [protected]@hotmail.com usa florida +[protected]

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What's wrong with you?
Coldtown, US
Apr 21, 2016 11:42 pm EDT

Lending institution that use hotmail are always very reliable!

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1:46 pm EDT
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LoanCare insurance repair on house

We have a mortgage with Freedom Mortgage but the Loancare handles the Insurance processing and loan servicing piece. We had an insurance claim for work on our roof and the current process now has the insurance check being sent to the mortgage servicing company and they disburse it out as the work is being done. Loancare has screw up this process every step of the way. Their negligence is potentially going to result in the contractor putting a lien on my house. First of all they lost the check and all my paperwork. Then when I would fax in documents they would continue to tell me they couldn't read this part or that name...which happened with every document. Then they promise to overnight the check to me because they had delayed the process a week by losing the check. When they did finally "say" they mailed out the check they didn't overnight it, but just dropped it in the mail. By this time it has been over a month since I sent them all of the paperwork and I have yet to see the first check to pay my contractor. They have purposefully delayed every step of the way on this process and I am beginning to wonder if they do not have some business to generate interest or other income off of people's insurance money so they WANTED to keep your money as long as possible.

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Jessie105
, US
Jul 10, 2019 12:12 pm EDT
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Thanks for your reply. I am intending and working diligently to take them to court. I would rather shred the check than give it to them especially in light of what I have read and even before that when they screwed up my home owner's insurance. I went from paying $1000 to $2000 because of their screw up and I called them and have proof I did over forty times! I am a Paralegal who has worked with many attorneys and have put cases together myself. The buck stops with me. I am going to court and I will force them to sign the check over to me because of breach of contract with me. As my mortgage lender, they have failed! I even lodged a complaint with the Va Atty Gen. they were useless! But I am undeterred! My goal is a class action stay tuned! Thanks. I will be in touch if I get that atty so that all of you are included, provided you want to be.

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Luckyin707
, US
Aug 14, 2019 6:16 pm EDT
Replying to comment of Jessie105

Hi, I’m in a similar boat. Lost house, insurance is paying more than balance I owe so I want to pay off and get out but they are stalling on money and are still expecting monthly payments. Please advise me on what to do [protected]

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Jeremyhall1996
, US
Sep 17, 2018 3:04 pm EDT

I had a house fire back in May of 2018 and I am still waiting for these sacks of [censored]ing [censored] to give me my funds back for the repair of my home. Every time i call these [censored] they tell me i need some document that I've turned in to them 6 times already! I am thinking about getting together with a few other people who are having the same issues as me and getting lawyers involved so that we can see the living hell out of this company!

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Another Pissed off customer 202
, US
Jan 15, 2018 2:58 pm EST

We are having a similar problem with this piece of [censor] company called LOANcare. They have a separate insurance lain division that has their heads so far up there [censor] they can’t breath or see daylight. They have had our money for almost two months with no relief in sight. We have jumped through one hoop after another and yet they still keep throwing more obstacles our way. We are out of money to do further repairs and the repairs that have been completed the companies are pissed at us for not completing payment. This company sucks big balls and needs to have their [censor] sued so bad they have to close their doors. Run, run far and fast from LOANcare if this is your mortgage company. Worst run company in the history of the U.S.

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WinnersWin
, US
Nov 05, 2018 7:34 pm EST

I am having the same issue with LoanCare. How did you end up resolving?

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Mark Albers
, US
Nov 12, 2018 1:55 pm EST
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Replying to comment of WinnersWin

Pease contact me my name is Mark Albers [protected]

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Jessie105
, US
Jul 09, 2019 10:44 pm EDT
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DId you win against them? I have a check but refuse to submit the check to them from March 2019. They are awful and got my insurance on the house cancelled by not paying it and kept telling me they paid it. THereafter they placed Force-Placed Insurance on my home for almost $2500 plus dollars. I will not stop until I take them to court! I want them to sign check over to me and I will take care fo repairs!

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kjballtulsa
, US
Jul 10, 2019 2:02 am EDT
Replying to comment of Jessie105

Do you know what kind of loan you have? Each loan type (FHA, VA, etc) has rules for how mortgage servicers handle loss drafts. If you know what kind of loan you have, you can pull up the handbook for that loan type. Google: FHA (or whatever type of mortgage you have) mortgage servicing handbook. Look for "loss draft" or "hazard insurance claims". There will be rules about how they are supposed to handle your money. Depending on the size of the check, they may have to monitor your repairs and thus hold the funds. It's a crappy process and it seems like they generally don't know what they are doing, but depending on the situation, there may not be another choice. Or you could refinance your house.

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3:46 pm EDT
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LoanCare horrible claim service

I had a flood on 5/12. My insurance company was fantastic, came out the next day, assessed the damages and wrote me a check. The check was written out to Myself and Stearns Lending. Doing what I was told, I endorsed the check and sent it in with information they included with the "packet" the sent me. I have been going back and forth with them for one month now about the paperwork I need to submit. Each time it is something that they did not include in the "packet"

Now the bills are rolling in for the mitigation, furnace, hot water tank, and washer & dryer. These all need paid but LoanCare is holding their check as long as they can to make the little bit of interest off it they can. The customer service department has been nice but unhelpful. They are not allowed to email! So faxing slows everything down. I need my check ASAP and they are so unhelpful.

Unfortunately, we are at the mercy of LoanCare since they purchased my mortgage and all i can do is write a complaint on a board to let our my frustration. I will update in 10 years after I have to sacrifice my first born child to get the rest of my insurance check.

Until then,
Totally Disappointed.

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David C Massengill
Matthews, US
May 07, 2015 1:49 pm EDT
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We have had the same experience! They have delayed and lied at every step to make sure they keep the check as long as possible.

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5:19 pm EST
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LoanCare charging us $14k without notice or consent for duplicate insurance on our home

We have had problems with this company ever since we bought our home in May 2009. They routinely refuse payments over the phone and don't return phone calls even if you ask them, when are you going to call back, they say, "tomorrow, " and they don't call. The only calls is collection type calls like when we were late on our payments due to the government shutdown. But they never told us they took out a huge hurricane insurance policy for $14, 000 and charged it to escrow. We have always had insurance from USAA, a very reputable company and we don't need more insurance for 5 times the normal cost. Plus, we found out they backdated it to spring 2012, and we only found out after January 1, 2014. Yep, almost two years later. No paperwork came to us demanding any change in our insurance until last Fall and when we got the notice, we called USAA and got the added insurance. One call, done.
Now about LoanCare, they decide when they will post payments, they decide what they will credit to your balance. We have paid for over four years and still no credit on our mortgage balance for our payments. Is this even legal? Well, we are seeking an attorney and will likely sue for damages, etc. They have affected us in every way, in every part of our life, because this is our home!

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10:17 am EDT
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LoanCare inconsistent policies

Stay away from this company. I asked about adding principal to remove my PMI and I go ahead and pay them for the appraisal and then request for the PMI removal.

I get a response back "We are unable to approve request. Your loan has not met the loan age requirement; which is the first requirement for your loan to be considered for PMI cancellation. Our records indicate that you have had the loan 10 months and investor guidelines require you to have 12 months of payment history. Once a 12 month payment history has been established your request for PMI removal can be resubmitted." .

So I wait and after my 12 consecutive on time payment, I resubmit my request. Denied again and then I am told that I need the following:

1. Your loan must be at least 2 years old and 24 consecutive payments with none being more than 30 days late, and...
2. I need to get a new appraisal($390) with a LTV of 75% or below

Needless to say, I'm not waiting and refinancing with another bank that does not flip flop when the need arises.

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7:33 pm EDT
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LoanCare entire organization

This is the worst and most incompetent organization I have ever death with over the last 2 years. The billing is never consistent... The customer service is worthless, the managers are worthless.. They do not return calls, they do not return emails.

I have had to contact the bank who uses them to get help, I am now dealing with it again, I do not get monthly bills... Then they charge me late fees... They need to be shut down!

I am mad as hell!

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6:55 am EDT
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LoanCare billing

For over five years LoanCare has mailed us our bill so close to the payment due date that we knew to mail out the payment the morning we got the bill from the mailbox so our payment would not be late. We requested it to be mailed out sooner but were ignored.

March 2013, no bill came in the mail at all. We made dozens of phone calls to LoanCare and no supervisor or manager was ever available to speak to. We were repeatedly lied to by customer service people as to why we received no bill in March 2013.

In April 2013, no bill had come as the payment duedate for April came and went. Again, we called LoanCare and were told no supervisor or manager was ever available to speak to us. We left messages on "manager" voice mails and never got a return phone call.

In May 2013, we received a bill for both March and April 2013. Today is 5/31/13 and No bill for May has shown up in the mail - our due date was on the 20th?

So far we have not been charged any late fees. I guess we will have to keep calling LoanCare to beg them to send our bill so we can pay them on-time.

We refuse to due any on-line banking with this company as if there were ever a problem there would be ZERO LoanCare Customer Service to help us.

Not sure what is going on with this company but stay away! shenanigans!

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J Lucero
Peralta, US
Nov 10, 2013 2:29 pm EST

Loancare has failed to pay my 2012 property taxes, which are now delinquent. 2013 taxes are due, those haven't been paid either. I have contacted Loancare 5 times since June and they have failed to act.

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3:21 am EST
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LoanCare negligent company

My mortgage was originally with my local first bank (For 13 years!) , and without any notice my loan was sold to a company called loan care. First bank explained that it was common for banks to sell "older" loans. Anyway, I was told that I still could make my payments to my local first bank and they would forward it to loan care. Cash payments were made and not credited to loan care. I have the receipts. First bank forward it to loancare and they are claiming to have never received it. I have called them multiple times and all the cust reps all tell me that they will find out what is going on, but after hours on the phone, they assure me that they will contact me back within 24hrs and they never do! I emailed them once more to find out why my 3k has not been credited to my account for the past 3mo along with demanding a 48hr response time limit. If I do not hear from them and get this issue resolved, i'm ready to talk to my lawyer and the news. Local hometown banks should not be able to sell loans to a company like loan care. I think loan care takes these loans knowing that the customer is not local and unable not to deal with them directly face to face. Please do not deal with loan care. If your loan is sold to them refinance with another company!

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Nazeli Oglukyan
, US
Mar 26, 2019 9:20 pm EDT

I sent a payment via online banking to bring my account to current with LoanCare. Payment was for 80, 000 dollars. LoanCare supposedly sent my payment back to my bank account as they thought it was a payoff. I never received the funds back to my bank account. This has been going on for over a month now. They keep promising me that they are working on “fixing it”and will credit my account. Each supervisor, I speak with makes promises to call me back and follow up which never happens. I have been so stressed, that is my life savings. What can I do ?

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Belia Olivarez
, US
Jan 11, 2019 4:34 pm EST
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Loancare I don't recommend them, their customer service is awful. They want to charge you for everything they can think of. I formally had my loan with IndyMac Bank for 13 close to 14 years they sold my loan to Citi, then Loancare. Such a disappointment ever since.

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Mike 2150Buy
, US
Apr 02, 2018 12:26 pm EDT

LoanCare, AKA MyLoanCare, is Associated with CIT Bank, which is Associated with One West Bank, which was the good old Fraud Bank called INDYMAC. The whole bunch are like Cockroaches. For some reason the CFPB and the Fed. does not want to do anything to this group of Fraudsters. OH Steven Mnuchin was at the top of the Cockroach Pile now is in the Administration. Fraud is their game!

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Doug F
, US
Jun 02, 2017 11:54 am EDT

I keep calling the number and it just goes into a perpetual silent hold. Not sure about their Customer Service.

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JackH13
, US
Jan 04, 2017 11:03 am EST
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"called them multiple times and all the cust reps" You mean... There is actually people that answer the phones there? I waited on hold for as long as 93mins (latest record) as well, I've emailed and gotten zero response. See my posting. You are not alone in the struggle

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sswebuser13
san jose, US
Sep 26, 2013 11:44 am EDT

These days even if you refinance, there's no guarantee the 2nd company won't sell your loan to another crooked company. Even people complain some financiers are associated to big banks like wells fargo and such. So unless there's a change in rule by the government, there's nothing you can do. User's should be given an option whether their main financing company can sell the loan or not. But then again, it's not as simple as it sounds.

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Epruitt
Upper Marlboro, US
Aug 07, 2013 8:51 am EDT

Having a similar issue with loancare. Have you have this resolved? Please let me know what the outcome.

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11:46 am EDT
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LoanCare incompetent, poor service

I am amazed that LoanCare is able to remain in business. They are incompetent at simple accounting tasks likes crediting my timely payments. Then they sent me a delinquency notice because they failed to do their job. Why would Castle and Cook—any financial institution—choose to employ them as a loan servicer? LoanCare's service agents say "we're sorry, " but that simply does not help.

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Extremely poor quality customer service and general business practices. Let's file formal complaints. If you have a complaint, and many people out here do, I do not think that a Lawsuit is going to help. That will only drag out over time and cost money. Let's band together to contact the Better Business Bureau's for LoanCare Servicing in Virginia Beach, VA...

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LoanCare guarding personal information

I requested mortgage tax information from the servicer of my mortgage so I could file my 2011 taxes. They sent me the information in a windowed envelope with my name, address, and complete social security number printed in the window. When I called then stated that I would have to put it in writing as they had no one to handle the complaint. I put it in writing and waited. I was very upset with my mortgage company for not being held accountable for this violation. They sent me a letter back 6 weeks later saying they needed more time to investigate it. Four weeks after that they told me that there wasn't enough information to resolve it but rest assured the problem would be taken care of. So they can plaster my ss number on the front of an envelope and not suffer any consequenses! That is crap.

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4:41 pm EST
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LoanCare horrible service

Our mortgage was sold from AG First to Loan Care, during this time, my payment came out of our account automatically. and was paid to the mortgage co. I received a notice that they sold and to send payment to new address, 1 mo after the fact! then it was down hill from there, after 3 mo. I received a letter stating we were in foreclosure. we had over 40 people that we documented talking to. Not one person ever straightened out the mess. Then one Sat. two men showed up at our door, they were there to take pictures, I call police, thinking it was a scam. they handed me a little sliver of paper, I called the 1 -800 number only to find out it was Loan Care! I proceeded to tell this lady we were not in forclosure! next week we called AGAIN! we asked for a letter stating we were never late with our payments, and I wanted something in writing that our credit was not affected. we have a score of 820. NOTHING! again another phone call then one week later we receive a bill for the men coming out to our home! are you kidding me! Then another call, this time we are told our mortgage in finally up to date! (never was late) and they owe us 1, 000. WHAT? no you don't all the money that was sent was for the payments. so the lady said we have to send this. I say fine send it! We never receive it, I tell my husband Im sure now they messed up our escrow. then we received another call that we are still owning money. Now my husband finally talks to a supervisor. He askes her what are they going to do for us! They offer to lower the interest rate from 4.625 to 4.125 which saves us 60 mo. then two days later we sign papers and send back. the following week we receive a letter that we are now 380 short in our escrow and we still show a 600 balance in our escrow! so we call again! now they say its a buffer! A buffer? for what? you have 600 of our money sitting there, all the taxes and ins. has been paid for the year. then they say oh SORRY our mistake? What is with this company, this has been the worst experience of my LIFE! If I could change companies I would in a heart beat.if you can get a mortgage somewhere else DO IT! the people that work here are incompetent idiots! and to top it off, not one of the sheets of paper that they send to you, have a signature! it always says customer service call... a generic number where you get who ever answers a phone and you can't ever leave a message! I am going to an attorney this week to see if we have any recoarse with this company, It has been a very stressful 6 mo. Oh did I also mention they screwed up our credit so now we have to still deal with that! it showed we were late! after they said it wasn't reported. and we never to this day have received an apology or a letter stating they messed up. I guess don't hold your breath! I just hope we can resolve this mess.before next month comes and then there is something else to deal with!

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ranwin33
Olathe, US
Jun 07, 2012 10:00 pm EDT
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AgFirst still owns your loan. LoanCare is their servicing agent, nothing more. Deal directly with AgFirst and bypass LoanCare completely.

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2:31 am EDT
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After refinancing my home and setting my escrow account up, I received nothing from them (Loan Care...see other complaints about them) by phone or mail. No statements, no paperwork, no temporary vouchers. Through hours of research, I found my loan number, and their mailing address. Sent them off a check with my loan number on it. 2 weeks later I was sent...

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2:16 am EDT
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LoanCare short sale denial

My 2nd mortgage (equity line of credit) was sold to Loan Care by GMAC in Nov. 2010. I put my home on the market in October as a short sale and had a buyer the first day. My 1st mortgage company Citimortgage immediately approved my short sale and offered to pay LoanCare $3, 000 to release the loan so the sale could go through. After 2 months of silly requests from Loan Care for documents already sumbitted mulitple times, they denied the short sale. I was in direct contact with the negotiator for Loan Care and offered on top of the $3, 000 from CitiMortgage, to pay $3, 000 more to bring my account balance current and make all back payments so they would release the lien. They flat out refused my reason for hardship and are forcing me to foreclose. I am now in talks with a bankcruptcy attorney and will most likely file Chapter 13. Loan Care will now receive no money from CitiMortgage or myself and the house will sit vacant FOR NO REASON. What is so frustrating is that a sweet newly married local school teacher wanted to buy our house and now it will sit vacant for God knows how long. DO NOT USE LOAN CARE!

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6:13 am EDT
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LoanCare loan modification

Started mortgage modification 6/09. Send multiples requests for updated P & L information. Nothing happened until february 2010, on 8/29/10 -- Loan Care said they had us approved for trial modification and that I didn't need to make payment until 10/10. At the end of August 2010, I was only two months behind on mortgage. I waited for documentation, there was a delay, my negotiator's wife had cancer. totally understandable. They needed a couple more bank statements. No problem. My trial modification letter was dated September 30, 2010, and WHOOPEE! I didn't have to start the first payment until 11/1/10, which I did. I also made the 12/10 and 1/11 payments right on time. Eagerly called Loan Care asking what next step would be (I found out that LoanCare had started Foreclosure proceedings on 10/5/10 and that an attorney had my file). To add insult to injury, my loan has now been sold to Cenlar -- do not believe we will get a modification. DON'T TRUST ANYBODY WHO TELLS YOU "YOU DON'T HAVE TO MAKE A PAYMENT UNTIL..." Everytime I call Cenlar, I get a different person with a different story. AND i BASICALLY HAVE TO START OVER WITH MODIFICATION. Loan Care doesn't have my file anymore. I now have pneumonia and colitis from the grieve they have wrought! DON'T TRUST THEM!

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DfJack
, US
Feb 21, 2012 8:23 pm EST

My home was totally destroyed by fire. After getting my composure, I called my insurance company. A rep was at the site within an hour of the call, with an immediate hardship check in hand. In route to us he received information that my premium had not been paid. Loan Care was billed in August for premium and the fire was the following January. I had no insurance for four months and Loan Care hadn't even noted it. They set up a replacement policy costing 3x my original premium after 2weeks of phone calls and this policy didn't not have the coverage of my original policy. I have been displaced since January and loan care's policy has no displacement benefits. Where as mind did.

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About LoanCare

Screenshot LoanCare
LoanCare is a national provider of full-service residential servicing solutions for lenders and mortgage companies. It offers loan servicing, subservicing, and interim subservicing to the mortgage industry, focusing on customer satisfaction, regulatory compliance, and operational efficiency.
How to file a complaint about LoanCare?

Here is a guide on how to file a complaint against LoanCare on www.myloancare.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title:
- Summarize the main issue with LoanCare in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Mention relevant transaction details with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the problem and the company's response.
- Share the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Make sure to follow these steps to effectively file a complaint against LoanCare on www.myloancare.com.

Overview of LoanCare complaint handling

LoanCare reviews first appeared on Complaints Board on Apr 12, 2010. The latest review Smooth Mortgage Management Experience with MyLoanCare was posted on May 16, 2024. The latest complaint Mortgage was resolved on Aug 27, 2020. LoanCare has an average consumer rating of 2 stars from 324 reviews. LoanCare has resolved 77 complaints.
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  1. LoanCare contacts

  2. LoanCare phone numbers
    +1 (800) 274-9900
    +1 (800) 274-9900
    Click up if you have successfully reached LoanCare by calling +1 (800) 274-9900 phone number 0 0 users reported that they have successfully reached LoanCare by calling +1 (800) 274-9900 phone number Click down if you have unsuccessfully reached LoanCare by calling +1 (800) 274-9900 phone number 0 0 users reported that they have UNsuccessfully reached LoanCare by calling +1 (800) 274-9900 phone number
    Head Office
    +1 (800) 274-6600
    +1 (800) 274-6600
    Click up if you have successfully reached LoanCare by calling +1 (800) 274-6600 phone number 0 0 users reported that they have successfully reached LoanCare by calling +1 (800) 274-6600 phone number Click down if you have unsuccessfully reached LoanCare by calling +1 (800) 274-6600 phone number 0 0 users reported that they have UNsuccessfully reached LoanCare by calling +1 (800) 274-6600 phone number
  3. LoanCare emails
  4. LoanCare address
    3637 Sentara Way, Virginia Beach, Virginia, 23452, United States
  5. LoanCare social media
LoanCare Category
LoanCare is related to the Financing and Loans category.

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