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Loancare sent us a letter stating that they sent us a check in march 2026, for 1583.30 and they noticed we hadnt cashed it and said for us to file a unclaimed money form for the money and they would reissue the check, and we did and had it noterized and to thjis day august 18, we havent recieved it. They had us do it on line with them and said they could either send a check or send it direct deposit and we gave them the info. We even called loan care to make sure this was legit and they yes it was. Told us to go to unclaimed property@loancare.net.
Claimed loss: 1583.30
Desired outcome: We want them to direct deposit the money owed to us now of 15583.30
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You have done everything correctly, and they are dragging their feet. Here is the practical path.
Call LoanCare at 1-800-274-6600 and ask for the Escalation Department immediately. Do not re-explain the whole story, just give them your loan number and state that you have already submitted the notarized unclaimed property form and provided direct deposit info, yet the check has not been reissued. Ask for a specific date when the funds will hit your account.
If they cannot give you a firm date, email socialsupport@loancare.net and customersupport@myloancare.com with your loan number, a copy of the notarized form, and a clear request for the reissued check or direct deposit confirmation. Mention that you have been waiting since March.
If they still do not respond within 5 business days, file a complaint with the Consumer Financial Protection Bureau (CFPB) online. Mortgage servicers are regulated, and the CFPB takes unclaimed property delays seriously.
You have the proof, so do not let them run out the clock.